Date Received: 2020-05-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: I ordered a pair of pants online on XXXX XXXX2020 from an online fashion account on XXXX (XXXX ). I sent him a Paypal payment of XXXX CAD. He claimed that the production of the pants would only take a week or two and that shipping to XXXX would only take 2 weeks at most. I messaged " XXXX '' multiple times over the course of a month asking him for updates on shipping and begging for tracking numbers. Sometimes he would respond and say he would get it done later that week but eventually he would not respond to me for days and then try to tell me he would get it done next week. Its been over a month and he has yet to send me a tracking number or even a picture of the pair of pants that I ordered. Really frustrated with this guy and I'm sick of him playing these games with me and always pushing back these dates. Last time I got a message from him was Thursday after he promised to send out my package on Wednesday .... would be happy to provide screenshots of messages between me and him.
Company Response:
State: CO
Zip: 80130
Submitted Via: Web
Date Sent: 2020-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-09
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I purchased a {$50.00} XXXX XXXX XXXX XXXX E-Gift Card from PAYPAL via PAYPALS website on XX/XX/XXXX. When redemption of the XXXX XXXX was attempted in person at XXXX XXXX XXXX XXXX on XX/XX/XXXX, it was denied and XXXX XXXX stated that they had not honored such cards since XXXX. They further stated that they were unaware that they were still being marketed at all. As it regards paypal, they have refused a refund, stating all questions should be directed to XXXXXXXX XXXX XXXX XXXX. They further stated that the gift card was marketed with XXXX XXXX consent. Thusly, I feel I have been defrauded by both companies. Paypal are marketing a product that can not be redeemed either online or in person and refusing a refund and XXXX XXXX is apparently allowing this. Both sides are liable in this matter, Paypal as the broker for a worthless product and XXXX XXXX XXXX XXXX, who are refusing redemption while no doubt sharing in the ill gotten gains with Paypal.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-09
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PayPal closer my account Ive had open for over a year & they held on to my funds for over 180 days without any options to withdrawal money that wasnt theres too hold. My employer lives out of state and therefore we used paypal as an easy money transferring option. Well I was a victim of identity theft years ago and have filed all proper reports with the FTC identity theft local police etc. My employer and I had many verified transactions back and forth but recently in XX/XX/2020, PayPal decides to freeze my account after my employer sent me my {$600.00} paycheck. Needless Im a single mother of XXXX little boys so I called to find out what the deal was. PayPal told me I needed to fix issues in another account I had never heard of! It was a fraudulent account created from the theft of my identity. So after contacting all the right paypal consumer channels I reported this newly learned account as fraud and notified them of the identity theft etc. they would not do anything. It took a month to get on the line with a supervisor whom told me if I uploaded the identity theft reports that I would be able to withdrawal my funds within 72hours. So I went the site he advised at paypal.com/ whatever and uploaded all requested documents dispute being apprehensive to provide my personal information bc of the previous theft. PayPal didnt care.. after 3 days I recieved an email from paypal stating my account was now closed and ny remaining funds would be held for 180 days! Mind you this whole process had already taken over a month & I was waiting on withdrawal if funds that were rightfully mine that were being held bc of a fraudulent account that I had no knowledge of and gave all information requested and had previously verified all transactions and paypal even verified the funds from my employer! They were messing with me and my money and have caused me a great deal of complications and hardship. There was one dispute opened at this time as well and the dispute was awarded in my favor. But if I couldnt access my own money or withdrawal it how can paypal just take money from my account or hold or freeze funds that have already been verified? My funds are still in the 180 day waiting period since my account closed in XXXX! I have yet to recieve my paycheck which is the remaining {$700.00} from my account & it is now XX/XX/2020. I have names of all the employees I spoke with including the supervisor that said Id have my funds within 72hours and then closed my account and put a 180 day hold on my funds. They are awful company and when I legally requested for them to close that fraudulent account they blatantly refused & I gave them all verified documents and reports showing it was fraudulent! I would never open another PayPal account again nor will I advise anyone I know to do business with these scammmers all they do is take your money and try to get you to jump through all these impossible hoops when they know they are going to keep your money! On top of it all the customer service is outsourced internationally so you can hardly understand a word their telecommunications team is trying to say & their customer service is below par as I was hung up on 3 times after being put on hold for hours at a time.
Company Response:
State: NV
Zip: 890XX
Submitted Via: Web
Date Sent: 2020-05-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am trying to get Paypal to mail me my money in the form of a check ( which they usually charge an extortionate {$1.00} per check btw ) but they can't/wo n't. They demand I link a bank account to them, or sign up for their XXXX Paypal Cash. Frankly, with my prior experience I don't trust them not to take a huge chunk out of my bank account with minimal notice again. But they won't release the money otherwise. Please help me get my money back! Other people with the same problem : https : XXXX
Company Response:
State: CA
Zip: 91745
Submitted Via: Web
Date Sent: 2020-05-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-08
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I am waiting for the Coronavirus stimulus check to be deposited into my PayPal account. The IRS website states that the money was deposited into my PayPal account on XX/XX/2020. It is now XX/XX/2020 and I still haven't received the money into the account and PayPal has NO customer service right now due to the epidemic. I can't reach ANYONE!!! WHERE IS MY MONEY?!
Company Response:
State: NY
Zip: 11221
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-08
Issue: Trouble using the card
Subissue: Problem with direct deposit
Consumer Complaint: So the irs says my money was deposited on the XXXX of XXXX. I talked to multiple people on the PayPal chat and got guaranteed me it would be there on the XXXX but here it is four days la tu or and nothing. They put a trace on the deposit and said they dont see it.. IRS SAID IT WAS DEPOSITED.
Company Response:
State: FL
Zip: 32225
Submitted Via: Web
Date Sent: 2020-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Paypal is holding my money without giving me any reason. I have tried multiple times to make a withdrawal and each time it fails without giving me a reason, saying to try again later. Paypal agents told me that it would be fixed if I tried again 24 hours later. It has been over a week and still not fixed. The total currently being held is {$7200.00}.
Company Response:
State: NY
Zip: 10901
Submitted Via: Web
Date Sent: 2020-05-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have three transactions with Paypal that have not been resolved. I ordered three different products from three different vendors in XXXX. None of them have arrived and Paypal has not refunded my money. Their resolution center isn't working either. I am fed up.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-05-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was mislead by a seller and sent money on XX/XX/2020 to a individual for merchandise and shortly after sending the money the seller disappeared. I reached out to the company and they said they can not help me resolve the issue.
Company Response:
State: GA
Zip: 310XX
Submitted Via: Web
Date Sent: 2020-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-08
Issue: Lost or stolen check
Subissue:
Consumer Complaint: Due to the COVID-19 epidemic, all eligible tax-payers have been sent Economic Impact Payments. I was able to enter my information on the IRS.gov site and IRS updated the " Get My Payment '' portal on XX/XX/XXXX stating the following, " We scheduled your payment to be deposited on XX/XX/XXXX to the bank account below. '' The bank account I submitted to IRS is attached to my PayPal account and as of XX/XX/XXXX XXXX PST I still have not received the funds. I contacted PayPal multiple times to check the status and their customer service support has been anything but helpful. Here are a few of the responses they have given me : " XXXX XXXX XXXX XXXX XX/XX/XXXX ) Thank you for the information, it typically takes 3-5 business days for the deposits to be processed by the IRS. However, I don't see any deposits in your account. I would suggest you to wait end of the day, If the funds doesn't reflect, I would suggest you to check with the IRS. '' " XXXX XXXX XXXX ( XX/XX/XXXX ) Hello XXXX! My name is XXXX and Ill be assisting you as XXXX is not available. I have reviewed the previous conversation and understand youre concern with regard to direct deposit. I appreciate you bringing this to our attention, so that we can deal with this immediately. It usually takes 3-5 business days for the payment to reflect on your PayPal account when IRS disbursed the funds. It's still 4th business day today. I would request you to wait until tomorrow end of the day and if you still don't see payment on your PayPal account then you can contact us back. '' " XXXX XXXX XXXX XXXX ( XX/XX/XXXX ) Hello XXXX! My name is XXXX and Ill be assisting you as XXXX is not available. I would like to inform you that the IRS checks takes 5-7 business days to clear and credit it to you. Thank you for understanding in this matter. '' " XXXX XXXX XXXX XXXX ( XX/XX/XXXX ) XXXX, it was sent to you on XX/XX/XXXX and XX/XX/XXXX is bank holiday, 2nd and 3rd are weekend. From 4th XXXX it is now 4th day today. Please wait it will be credited to you. '' " XXXX XXXX XXXX ( XX/XX/XXXX ) Sorry for the inconvenience caused, The deposits are worked in batches. Those batches are worked throughout the day and there's no real rhyme or reason to who ends up in what batch when. As soon as your deposit gets processed to us we deposit it to the account. This process is done throughout the day until the close of banking business XXXX XXXX Pacific Standard Time. '' At no time was I able to speak with a representative on the phone, raise my issue to a supervisor or gain any meaningful update about the status of the payment. I am going to be homeless in a few days and I really have no hope for remedying this situation
Company Response:
State: CA
Zip: 94518
Submitted Via: Web
Date Sent: 2020-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A