Date Received: 2020-05-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I entered my new bank routing number and bank account number in PayPal wallet, but PayPal asked for my social security number, a Cell Phone Number, and refuse to give me my money. Even thou I was signed into my PayPal Account and PayPal therefore knew who I was they said they had to verify who I wa ; asking for the Password to my Bank Account. I called PayPal at the number they told me to a XXXX and could not get a human being. The computer PayPal voice kept explaining how to set up a bank account in PayPal and I could not get thru to PayPal that they were not accepting my data entered and froze me out. PayPal set up a system of false lies and froze me out. I am unable to get my money needed.
Company Response:
State: NY
Zip: 11784
Submitted Via: Web
Date Sent: 2020-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I've tried removing an inactive/unfunded bank account from Paypal multiple times. I even recorded a video of what happens when I attempt this. I get a blank screen and the account is not removed.
I added a new funded account and set it as my preferred payment method for everything in XXXX, XXXX. They continue to charge my unfunded account and cause NSF fees. They have done this exactly 5 times and caused 2 NSF fees and caused another CC payment to be late because the account was unfunded due to a transaction they processed on an account that was not preferred, funded, and could not be removed from the system ( again I have a video of this process recorded on XX/XX/XXXX that shows the failure ).
I then tried to close my account. When following their directions to close my account, I receive the following message : " There's a pending transaction that needs to be completed first. If you'd like help with that, you can email us or call us at ( XXXX ) XXXX ( Mon-Fri, XXXX ET> and XXXX, XXXX XXXX XXXX ET> ). '' There are no pending transactions that I can see, and I try closing this account multiple different ways after cancelling / removing everything that the site lets me ( which isn't much ). I decided to reach out to chat support. Here is a transcript of the chat that takes place on XX/XX/XXXX : XXXX Start of transcript " PayPal Virtual AgentXXXX XXXX Hi! I'm PayPal 's Virtual Agent. I can help with common questions like " what's the status of my dispute '' or " I want a refund ''.
If I can't help, I'll transfer your message to an agent.
Company Response:
State: UT
Zip: 84040
Submitted Via: Web
Date Sent: 2020-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: I attempted to purchase a XXXX for my daughter on what I thought was the actual XXXX website. I completed the purchase using my PayPal account, as I believed that was the safest way to complete any online purchase. After completing the purchase I went to my email noticed the PayPal receipt showed a non-verified XXXX account as the seller, and immediately logged into my PayPal account. The seller was from out of the country, and was showing a name I had no idea who they were. I checked my inbox and had no receipts from a purchase other than from PayPal. I went back to the site and realized it was XXXX.XXXX NOT XXXX.XXXX which is the verified and true XXXX company site. The fraudulent site looks just like the real site. I have never had an issue with a purchase before, or had to fight anything on PayPal before so had to look up what to do within their help instructions. I immediately disputed the purchase, and had to wait to see what PayPal would do. I put in the information based on what I knew to be true, and waited. They replied over night, and the next morning I discovered they said I had no claim to dispute and were closing the case. Based on the fact the seller had immediately completed the sale and taken my funds, my only recourse was to email this person and request a refund. I had done that the night before, but did it again that morning as well. I still have not received a reply from this seller. I have tried to contact PayPal via phone, but they are not taking calls due to Covid. I tried chat, but it is a Bot, and it prompts me to do a dispute, then tells me I can not as I already have done one and it is closed. I was forced to contact my bank and they are going to try and dispute it for me, as the money was pulled from the already. This transaction was placed on XX/XX/2020 through PayPal Transaction ID : XXXX for {$130.00}, Dispute Case # XXXX I do not know what else to do. This site did not provide me with information for a sale, they should not be taking PayPal for purchases, they are not verified, they are fraudulent, and I did not have PayPal support to assist.
Company Response:
State: NJ
Zip: 07719
Submitted Via: Web
Date Sent: 2020-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On Wed, XX/XX/2020, I placed an order for two XXXX XXXX XXXX Toilet Paper, 36 Double Rolls - White with the website carolike.com for the amount of {$64.00} USD through my PayPal account. This order was placed with carolike.com, as many physical and online stores had sold out of toilet paper as a result of the current pandemic, and I wanted to ensure my and my family 's household had sufficient supplies. I received confirmation of my purchase via email from carolike.com, however, it should be noted that both the " view your order '' and " visit our store '' buttons were not working. Additionally, the email originated from an " XXXX '' personal email address. Obviously, this was suspicious, however, I really had no way of checking my order or contacting them as their website was now down. On XX/XX/2020, I received a package from XXXX with what looked to be hand-rolled single ply paper and am uncertain if this is even toilet paper. It was certainly not the XXXX XXXX toilet paper I had ordered and will not be attempting to use this as toilet paper. On XX/XX/2020, I filed a dispute with PayPal advising them that this merchant is a scam as their website is no longer working nor is my order link in the order confirmation. I advised PayPal that I was not the only individual who is having issues with XXXX 's orders, and referred them to see the XXXX reviews where many other individuals describing the same issue of having been scammed. I was notified by PayPal, that the merchant would provide me a full refund IF I shipped back the item I had received. I do not believe I should have to pay for the international shipping costs to the provided address which I can not even read provided by PayPal : " Return shipping address XXXX XXXX XXXX. '' The only acceptable form of resolution would be for this scammer pay for the shipping costs for the return of the unsanitary garbage I received from them, and my receiving a full refund. I am disappointed with PayPal and it's consumer protection process. It is clear that this merchant is scamming a number of individuals during this pandemic and causing consumers like myself undue harm and loss of monetary funds. They are taking advantage of and prey on consumers during this pandemic. PayPal should be ashamed by having partnered with this merchant and I am filing a formal complaint to make the CFPB aware of the issue and to assist in a satisfactory resolution to this matter. With that being said, I believe I should receive a full refund for this order as it is Significantly NOT as Described and for having been scammed by a merchant PayPal did not conduct sufficient diligence on when onboarding.
Company Response:
State: CA
Zip: 94122
Submitted Via: Web
Date Sent: 2020-05-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I was the victim of a fraudulent charge incurred through PayPal on a purchase from XXXX. An individual obtained my PayPal information and placed two orders through XXXX. I reported the fraud immediately, and PayPal allowed the transactions to go through. They paid for the merchandise, have since acknowledged on several phone calls that the transactions were fraudulent, and have required me to contact my banking institution to issue me a credit so I may pay PayPal for their error. I have since obtained the credit for the amount in question and was ready to pay PayPal, however suddenly my balance owed to them jumped by over 100.00 with no explanation and I can not reach anyone on the phone to resolve the issue due to the covid pandemic. PayPal has an outgoing message when you contact their customer service line that states their office is closed due to covid with no information on when it will be open. I have no recourse at this point to talk to anyone about remediation of the previous charge that I was prepared to pay, or the current additional charge that is now present on my account that is now there with 0 explanation. As a result, I am unable to remove any of my payment methods currently on file with them, and if my account is infiltrated again I am now unable to have my financial information protected. PayPal has not only held me accountable for purchases that I have not made which they have already acknowledged, but they also are negligent both protecting my finances as well as allowing me to protect myself. This is truly unacceptable. They are now saying I owe them more than 250.00.
Company Response:
State: NY
Zip: 14617
Submitted Via: Web
Date Sent: 2020-05-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I purchased an item on ebay on XX/XX/20. This item was a pair of shoes purchased as a gift for someone overseas. When the item was received by my friend it was realized that the shoes were the wrong size. Shoes were ordered in size XXXX. The shoes received were size XXXX. It was also later realized that the shoe box had size XXXX printed on it but a sticker was placed over that to cover XXXX with a label that read XXXX. I contacted the seller notifying him about this a few times. The seller did not respond. I contacted ebay who recommended that I escalate a case with PayPal. PayPal recommended that I send the shoes back to the seller for a refund. I told PayPal that the shoes were overseas at the time and had to be shipped back from XXXX. I was told by PayPal to send the shoes back to the seller when I received them. PayPal stated that the shoes had to be returned back within a certain time frame. I notified multiple agents at PayPal that due to XXXX international shipping was delayed by many carriers and that I could not send the shoes back to the seller until I received them myself. I contacted PayPal multiple times to keep my case open until I received the shoes back. Each time I contacted PayPal my case was kept open by the agents handling my case. Once I received the shoes I shipped them back to the seller on XX/XX/20 and provided the tracking information to PayPal. Now PayPal is stating that the shoes were not sent back within the time frame that they stated. However, I clearly communicated to PayPal agents from the onset that the shoes were in XXXX and that international shipping delays were beyond my control. PayPal was contacted in a timely manner and my situation was communicated very clearly on numerous occasions. I don't understand why every agent I contacted agreed to keep my case open if I was to be told after returning the shoes that I did not return them in time. Now the seller has received the shoes back but PayPal is refusing to provide a refund to me. PayPal 's communication has been disjointed and I have been provided contradictory and inaccurate information. If I was to be denied a refund then I should have been told that BEFORE I returned the shoes. However, I was never told that. It is heinously unfair to deny a refund to me AFTER I have already returned the item - especially, when I specifically stated that the shoes were not in my possession to be returned immediately. And, considering that each agent I communicated with kept my case open due to the nature of the situation. I followed all guidelines and communicated the situation very clearly. Now PayPal is biased in favor of the seller who sent me the wrong item, tried to cover it up with a label that was different from the actual size of the shoes, and who has not replied to any of my messages on ebay. PayPal has been unethical in their handling of this case.
Company Response:
State: NY
Zip: 11040
Submitted Via: Web
Date Sent: 2020-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: i buy an host from bad company '' XXXX '' with date XXXX by using " paypal '' before i buy i ask him if the product not suits me or or dont like me or i have problem can i refund this moeny they answer to me yes but i order to refund my money everyday in phone line and chat support and i don't understand their language they tell me cancel it by yourself and other one tell me we pay for our employer we cant give you your money other one from this company after the time end i buy in tell me you cant get your money because the time end, please refund my money paypal from this thief company steal my money and dont want refund my money from 4 month to the right now my email in paypal : XXXX, my number is XXXX ( XXXX )
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/XXXX the IRS deposited {$1200.00} dollars in my PayPal account and PayPal told me it would be available in 3-5 business days but now its been 11 business days and still nothing, I'm not the only one there's are 10's-1000 's customers with the same problem all over the US that deal with PayPal cash card some been waiting since XX/XX/XXXX for PayPal to deposited our funds it really doesn't make sense to us where is our money and two i even went back in the IRS portal to make sure the information was correct ( routing numbers and account numbers ) and it was and paypal keep saying for me to get in touch with the IRS that its not they fault ... ..
Company Response:
State: TN
Zip: 38002
Submitted Via: Web
Date Sent: 2020-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Getting the loan
Subissue:
Consumer Complaint: XXXX XXXX AKA PayPal Paycheck Protrection Program loan Underwriting Team on behalf of XXXX XXXX XXXX XXXX XXXX, UT discriminated against me by using a credit score as a basis for the SBA 's Paycheck Protection Program. I had no disqualifying factors for the PPP loan : I was not suspended by any Federal agency from participating : I have not defaulted on an SBA loan in the past ; and I was not presently incarcerated, on probation or parole, or subject to arraignment or an indictment for any criminal charges ; and I did not have a felony on record within the last 5 years. LOAN BUILDER AKA PayPal Paycheck Protrection Program loan Underwriting Team on behalf of XXXX XXXX XXXX XXXX XXXX, UT also did not process my PPP loan request ; because ; it said I did not supply sufficient payroll information. This could not be further from the truth ; as as XXXX XXXX XXXX, I have no employees but I provided my government-issued ID, bank statements, Form XXXX Schedule C, and XXXX for services rendered.
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I sold a book on XXXX to a XXXX XXXX XXXX on XXXX ; The transaction of {$240.00} went through Paypal and the after fees the amount of {$240.00} was deposited to my account. The transaction ID was XXXX. On. XX/XX/2020 While checking my account I noticed that this amount had been refunded to Mr. XXXX on this same date. I think that this transaction had just occurred or had occurred close to the time I found out about about it. I thought that this action was by some kind of hacker that had in some way gotten into my account. So I immediately changed my password and tried to inform Paypal of the unauthorized refund. I don, t know how successful I was about this because of the " virus '' I had to write up my complaint. During this last week Paypal has insisted.that I had made the refund and I insisted I didn't. I also pointed out I was out the book and the money. No one ever had asked for a refund or returned the book. Paypal couldn't really tell who had authorized the refund but said it was me..They never checked who they had sent the refund to. During this time they have stopped my complaint on their site. I found on XXXX the address, phone #, and Email of Mr. XXXX. I tried to call him but the phone had been disconnected and no answer to my E-Mail. ( .I also found an XXXX in the past by XXXX for XXXX XXXX, not that this has any bearing on the present case. I did not authorize the refund of {$240.00}. I think Paypal did. I have not had my book returned. I want Paypal to refund my money-
Company Response:
State: CA
Zip: 94947
Submitted Via: Web
Date Sent: 2020-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A