Date Received: 2020-05-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: Currently dealing with the seller on XXXX for XXXX $ + for not receiving the item as he is not responding I opened a case and am disputing that on there but I was promised the item from the supplier that it would be shipped if I paid for the sellers price to ship the item in the amount of XXXX $ USD. At first they wanted me to pay XXXX $ but I explained how I already sent XXXX $ for the item over PayPal/XXXX. The next day the supplier company contacted me and said that they got in contact with the seller and were going to wait 3 days for him to make a payment yet they have not and refuse to refund the amount of XXXX $ as they refuse to have the item shipped between the seller and supplier company they claim to be it is a ver elaborate scam and it has been an ongoing back and fourth conversation between me and the supplier company as the person who sold me the item will not return my messages. Also attached is the conversation in email. U have to read bottom to top this has all taken place XX/XX/XXXX to XXXX and still on going the item was purchased XX/XX/XXXX XX/XX/XXXX
Company Response:
State: PA
Zip: 17257
Submitted Via: Web
Date Sent: 2020-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello, I am writing as I am very concerned about PayPal 's electronic invoicing feature. This feature allows an accountholder to send a virtual invoice to specific party via email so that party can then click to electronically pay this invoice. I was never informed that these electronic invoices can be transferred from the addressee to another party for payments. The details are as follows : We rent furnished apartments. Various parties contact us to rent our units. Once we arrive at the rate, the terms and conditions, we send a PayPal invoice to the specific party 's email address with their specific name. This party can then pay the invoice to secure the rental. We were never informed by PayPal that their digital invoices could be transferred and paid electronically by unknown parties. This practice of allowing random, unknown parties to pay invoices subjects PayPal accountholders to tremendous liability. In this instance, XXXX XXXX XXXX made an agreement with an agency to rent an apartment. An electronic PayPal invoice was sent to the agency. That agency subsequently forwarded that invoice to another Third Party and the invoice was paid by the Third Party unknown to XXXX XXXX XXXX. That party later requested a refund from the agency. When they were unable to secure a refund from the agency they filed a complaint against XXXX XXXX XXXX stating that we violated the terms of an agreement. We never had any prior contact with this client and our invoice was not addressed or emailed to this client. Instead of referring that client back to the agency with whom he consumated the transation, PayPal deducted {$5400.00} from our account stating that the client did not receive the items he purchased. The item the party paid to purchase was for a stay in an apartment in XX/XX/2020 - he would not have received the item as his stay dates are Augsuts. He informed PayPal that an agent forwarded him the invoice and they paid with the understanding that they could cancel with 60 days notice. Given the number of payments received, we can not know that an unknown party is paying a given invoice - we assume that PayPal will only accept payments on electronic invoices from the party to which it was addressed and sent via the PayPal portal. This is a dangerous practice. We make an agreement with a party and send a PayPal electronic invoice for payment. That party then sends it to another party, makes completely different represenations, and PayPal holds the sending party accountable. As users/customers, we are relying on the tools that PayPal provides - there is no disclaimer that indicates that Customers/Users should use these tools at their own risk. PayPal has a fiduciary responsibility to ensure that they are not accepting payments on our behalf from unknown parties - especially when the invoice was not addressed nor sent to that party. If a party pays an invoice that is not addressed to them - they are subject to the terms and conditions of the party to whom the invoice was sent - especially electronic invoices. PayPal has no right to make the invoice issuer responsible for issues occurring between the invoice recipient and unknown parties. I am writing to request that we be refunded from the chargeback to our account in the amount of {$5400.00}.
Company Response:
State: CA
Zip: 94610
Submitted Via: Web
Date Sent: 2020-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal has not only locked me out of my account without cause for over one year, it has also illegally kept my money ( for that amount of time as well. One of their XXXX male customer service reps representatives was talking to me lower than an animal and I didn't stand for it, so he cut off access to my account WITHOUT CAUSE. I didn't violate any of their Terms of Service. I have tried in numerous ways including going to small claims court to get them to refund my money that he ( and other Paypal reps ) admitted that was going to go back into my account to no avail. I now have to file it in District Court but due to the coronavirus, I have to wait to do that. When he shut my account down, it stopped the transfer of the funds going back to my bank account, so they have been in illegal possession of my money for over a year ( even their TOS says any hold will be no longer than 6 months ). Paypal also let a scammer ( XXXX XXXX ) keep money ( {$170.00} ) of mine even after I told them I didn't receive the services I paid her for. Other people have been scammed by her and Paypal refunded their money, but due to the above situation, they won't refund mine.
Company Response:
State: CA
Zip: 91355
Submitted Via: Web
Date Sent: 2020-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-13
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I made a payment on XX/XX/XXXX to my attorney through PayPal. Once the payment left my XXXX XXXX card, the PayPal account email address was not active. PayPal advised that I make a second payment, which I did. The first payment was {$1600.00} plus the fee of {$47.00} total of {$1600.00} and the second was {$1600.00} with no fee to me. My attorney received the second payment to the updated email address, however, PayPal never returned my first payment of {$1600.00} to the incorrect PayPal account. Both were owned by my attorney, and both he and I have spent the last 3 months trying to get the money back. The first rep from PayPal advised me to raise a dispute with XXXX, I did that, and then after calling daily for 3 weeks I demanded to speak to a manager as each PayPal rep said it was out of their hands. When I spoke to the supervisor he said that the first PayPal rep should never have told me to raise a dispute, and that I now needed to cancel it. I cancelled it on the XXXX of XXXX and it was fully completed by XX/XX/XXXX. PayPal then said the same things to me, that I need to contact XXXX XXXX, I put both XXXX XXXX and PayPal on the phone multiple times and then PayPal said I needed to wait for the dispute to show cleared before they could do anything further. Nothing changed, until PayPal stopped having live reps on the phone due to COVID-19, and I could only do a Live chat message. I did that consistently, and they continue to say the same thing. In the meantime, my attorney managed to get into his old account, and saw where the money had been deposited, but that PayPal removed the funds as it is showing a XXXX balance in the PayPal account that is not even active. I am occurring monthly interest fees, and am XXXX. Every penny helps, and I really need some help to finding out what is going on here. I would greatly appreciate your help with resolving this matter. Any advice or action is much appreciated.
Company Response:
State: NY
Zip: 121XX
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-13
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I have been a paypal account holder since XXXX. In XXXX, my paypal account was deactivated ( without explanation ), locking me out of my account. I have repeatedly to access my account, contact paypal, and have my account unlocked and have since received funds into the account for which paypal will not let me access. After more than 10 calls, I was finally transferred to an external party which noted I had 'collections ' on my account in the amount of ~ {$60.00}. The individual at the debt collection firm spent almost 45 minutes on the phone with me trying to understand what my collection was for. I was supposed to be provided evidence of the case, and more than one year later, have still not received any information from the debt collection agency, from paypal, or from any other source. I am a XXXX XXXX XXXX and have no clue 1 ) why my account was suspended, 2 ) why it has been on placed for collections, and 3 ) what is being done about the situation. I provided all needed information and requested clarity on why my account was locked and what this was for. Unfortunately, more than a year later, paypal will not speak to me, and transfers me ( continually ) to an outside debt collection agency for charges I have yet to have seen, while simultaneously locking me out of my account with no explanation. I have no clue what charges are being referenced and have a perfect FICO score. I can no longer tolerate paypal to lock me out of my financial account with 1 ) no comment on why my account was locked, 2 ) use of a debt collection agency which can not confirm on charges posted, and 3 ) prohibit access to my account and funds. I need to access to my account, the funds held within the account, and interest on those funds that have been inaccessible for more than a year.
Company Response:
State: CA
Zip: 94118
Submitted Via: Web
Date Sent: 2020-05-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 I entered a search for a XXXX XXXX XXXX model # on XXXX XXXX and a website listed as XX/XX/XXXXappeared listing the Home theater I was searching for. The site showed a number of different departments and in the electronics department they showed the home theater I was looking for for sale for XXXX. I purchased it through PayPal and the funds were transferred from my debit account to XXXX. which shows on my PayPal account. Eventually I was told it had shipped ( presumably from XXXX ) to XXXX.California with a USPS tracking number : XXXX XXXX XXXX XXXX XXXX XXXX. It was delivered to the XXXX store where I receive all of my mail on XX/XX/2020. I was expecting a large box with the home theater system. What I received with that tracking number was a small envelope containing a cheap yellow whistle. Needless to say I was very distressed. As soon as I got home I went to the matastore website and was told it was a non-existing website. I immediately contacted Paypal and reported that the company was fraudulent and that they sent a cheap whistle and not the home theater I ordered. Since there was no way to phone PayPal and opened a case to get a refund for not receiving what I ordered. PayPal responed by telling me they would attempt to contact the seller at XXXX. On Sunday XX/XX/2020 PayPal sent me an email stating that my case had been denied because the seller responded stating the tracking number proved my order had been delivered. I have tried several times to contact PayPal regarding this to get them to look at what I paid for and ordered and what I received. Their response was that the case ( # XXXX ) was closed. I nearly always use PayPal for online purchase because they promise to always provide a refund if I do no receive what I paid for. I am very upset that no one from PayPal has followed through on this and checked this fraudulent website that ripped me off.
Company Response:
State: AZ
Zip: 85719
Submitted Via: Web
Date Sent: 2020-05-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-12
Issue: Other service problem
Subissue:
Consumer Complaint: 1. On XX/XX/2020 I made a purchase for paper goods through Paypal to a company that turned out to be fraudulent. 2. Within an hour of discovering the true nature of the company I attempted to cancel the transaction but received no response from the company. 3. I attempted to obtain a refund through Paypal and was declined and my appeal was refused. 4. I successfully obtained a refund through my bank ( XXXX XXXX XXXX ) after proving the transaction was fraudulent. 5. I attempted to terminate my Paypal account but was refused because my bank requested a return of funds for the fraudulent transaction referred to. 6. Paypal is asking for me to validate my bank information before terminating my account. I provided such information and it still refuses to terminate. 7. There is no way to communicate with Paypal except for electronically and all of my attempts to get this matter resolved using this method have failed. Now the electronic communication feature isn't even working.
Company Response:
State: NC
Zip: 289XX
Submitted Via: Web
Date Sent: 2020-05-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had fraudulent charges that were acknowledged by Paypal and XXXX XXXX. In the ammounts of. XX/XX/2020 {$1000.00} XX/XX/2020 {$1000.00} XX/XX/2020 {$1000.00} XX/XX/2020 {$1000.00} XX/XX/2020 {$1000.00} When I originally reported the money being withdrawn from my XXXX XXXX checking account from paypal. I notified Paypal and they assured me the fraudulent charges would be reversed. The last 2 {$1000.00} charges were still pending when I made the report. These funds were reversed. It was noted by the paypal employee that I had nothing to worry about and the remaining {$3000.00} would be reimbursed even though the funds had already been fraudulently withdrawn from XXXX XXXX. Paypal continues pestering me and claiming that I was reimbursed twice and they want the {$3000.00} back. I have provided bank statements as requested and also called them 3 way with my bank to notify them that I was not reimbursed twice.
Company Response:
State: LA
Zip: 70592
Submitted Via: Web
Date Sent: 2020-05-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-12
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX XXXX XXXX XXXX sent me a debt collection notice for their client PayPal. I do not have a PayPal account, never did, and never buy anything that would offer an option of PayPal. The amount is {$110.00}. There is no date of transaction or description of item purchased. This is the first notice I have of this " debt '', having never received a phone call or bill from PayPal. It went directly to a debt collector. " If I act before XX/XX/2020, they will accept {$88.00}. '' I tried calling PayPal, but they have no phone customer service " because of the corona virus ''. I went to their website, but can not get past the first screen which asks for the member 's account No. and password. I have no account number. That is the problem. When I XXXX XXXX debt collection company I saw similar complaints about this debt collector and PayPal. The address of XXXX is XXXX XXXX XXXX, XXXX, TX XXXX. PayPal was started by XXXX XXXX of course. I have reported this problem to U.S. Senator XXXX and state senator XXXX.
Company Response:
State: IL
Zip: 60646
Submitted Via: Web
Date Sent: 2020-05-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-12
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: On XX/XX/XXXX, I received a notification from PayPal with a receipt of {$1000.00} from XXXX on my account. I already had my XXXX account locked at this time due to suspicious activity, so I knew this was a fraudulent transaction. I immediately contacted PayPal through their live chat option with the information about the fraud. I was advised to file an unauthorized transaction case, and did so that same day. On XX/XX/XXXX, I received an email from PayPal saying my case was denied. I logged into PayPal for more details, and to my shock they had allowed six more transactions to go through from the same merchant. I then called PayPal to find out why this was still happening after I had alerted them of the fraud. I was told to appeal the decision and upload any proof I might have to help my case. I filed my appeal with screenshots of me being locked out of XXXX during the time of the transactions, and in less than 10 minutes, it was denied again by PayPals computer system. I was forced to contact my credit union that is connected to my PayPal account and instruct them to not allow any transactions through until I could get my account secured. From the PayPal website, PayPal defines an unauthorized transaction as an Unauthorized Transaction occurs when money is sent from your PayPal account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your PayPal account, and sends a payment from your PayPal account, an Unauthorized Transaction has occurred. This is exactly what happened to me and I have become a victim of computer fraud. PayPal has now sent my account to their collections department and offered to settle for a reduced amount. I contacted the office of the Minnesota Attorney General, and they suggested that I file a complaint with the XXXX XXXX XXXX. I would greatly appreciate any help in fighting these charges.
Company Response:
State: MN
Zip: 55419
Submitted Via: Web
Date Sent: 2020-05-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A