Date Received: 2020-05-17
Issue: Other service problem
Subissue:
Consumer Complaint: I was abruptly removed of my funds and account for no apparent reason even after providing valid proof of the source of my funds. I was simply transferring funds to my loved ones and friends of which were impacted by this focus-19 crisis and PayPal decided to take my {$1500.00} of hard earned money away from me and my loved ones
Company Response:
State: DE
Zip: 19802
Submitted Via: Web
Date Sent: 2020-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I own a 3 unit apartment building, which I purchased in XXXX. One of the tenants I inherited with the purchase had been paying her rent via Paypal. She paid her XXXX, XXXX rent to me via PayPal on XX/XX/XXXX. Her XXXX payment via Paypal was reversed due to insufficient funds -- for which PayPal charged ME {$20.00} -- which seems ludicrous, but that is not my primary complaint. Further, this tenant has not paid XXXX or XXXX rent. However, why / how can Paypal charge me a fee for insufficient funds on behalf of someone paying me from their Paypal account ; it's PayPal 's job to ensure the funds are there, not mine! On XX/XX/XXXX, I received a notice from Paypal that her XX/XX/XXXX payment was being investigated as unauthorized. The tenant claims she didn't initiate this action, but regardless, it should not matter. I provided a copy of the lease with the tenant to Paypal, proving that the funds were in fact due. The lease is in the name of the previous owner, so I also offered to provide documentation confirming our purchase of the building, which PayPal didn't respond to. Without any further explanation, Paypal reversed the transaction today, indicating that they've determined the purchase was unauthorized. Not only was this not fraud, but this is well outside of the 60 day window a bank has to reverse an unauthorized ACH payment. I would initiate a claim against her bank, but have no way to know who her bank is. Here is the original note from Paypal from XX/XX/XXXX : Dear XXXX XXXX, We are writing to let you know one of your buyers opened a case for this transaction. The buyer stated that they did not authorize this purchase. Here are the case details : Buyer 's name : XXXX XXXX Buyer 's email : XXXX Buyer 's transaction ID : XXXX Your transaction ID : XXXX Transaction date : XX/XX/XXXX Transaction amount : {$1200.00} USD Disputed amount : {$1200.00} USD At this time we need no further action or information from you. Thank you for your patience during this process. We appreciate your business. If this is a digital goods transaction, please provide the download date and time for the associated purchase through the Resolution Center to help us dispute your case. Thank you for your patience during this process. We appreciate your business. You can find additional information and tips about buying and selling safely on our Business Resource Center. After you log in to your PayPal account, click Tools, and then click Business Resource Center under " Grow your business. '' Sincerely, PayPal Here is there message from today : Hello XXXX XXXX, As previously communicated, your buyer opened a dispute for the following reason : The buyer stated that they did not authorize this purchase. Here are case details : Case ID : XXXX Buyer 's name : XXXX XXXX Buyer 's email : XXXX Buyer 's transaction ID : XXXX Your transaction ID : XXXX Transaction date : XX/XX/XXXX Transaction amount : {$1200.00} USD Disputed amount : {$1200.00} USD {$1200.00} USD has now been debited from your PayPal account for the following reason ( s ) : Other. In addition, a chargeback fee of {$20.00} USD has been debited from your PayPal account. We understand that you may not have been expecting this chargeback. If this debit has caused your PayPal account balance to go negative, please log in to your account and add money to your balance. Thank you for your patience during this process. We appreciate your business. You can find additional information and tips about buying and selling safely on our Business Resource Center. Thanks, PayPal I have many tenants not paying rent due to Covid ; for Paypal to take away valid payments from 3 months ago is something I can not accept -- financially or morally. This is an outrage. Someone PayPal ( and Venmo, which of course they own XXXX seem to think they can operate above the banking reg 's ; please help me show them that's not true. Thank you for your help with this matter. XXXX XXXX XXXX XXXX XXXX
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2020-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: The sellers filed a chargeback claiming fraudulent they're buyers. I'm the buyer who didn't receive any service from their scam online app. They refunded me, and PayPal held my funds {$4400.00}. I was given different information through different virtual agents through PayPal. I follow every direction according to your customer service people through text messaging. Each time we would have a different representative in different departments. Even themselves said that they are not equipped to handle and I'm rerouted multiple times each time I try to contact them. I notify the sellers to contact PayPal to verify that the funds are mine were the. I notified the sellers to contact PayPal to verify that the funds are mine for the refund. In which I did get all of the email correspondence to PayPal proving that the funds or confirm buy them for my refund of their failed non-working app. Then I got any email from PayPal telling me that they are filing a chargeback claiming that they are buyers and I didn't get any items and the item was defective. Paypal should ask them to send a picture of what did they order? Where is the receipt what did they order? Show us the defective item? Instead of asking them the most obvious questions Paypal responded to me that I am the seller and they are still the buyer and they didn't get their items and then just recently they revise their claim that they have a defective item. I do not know what kind of business PayPal is running but I did a lot of research on them. They have no practices to be very irresponsible responsible. I had to hire an attorney to write them a letter to let them know that I am the buyer and the seller are the ones filing / claiming fraudulent To Paypal to get the charge back refund it to them! Up until today Paypal still can not distinguish between buyer and seller? That tells me that whoever is sitting in the back of that desk is not trained well and not able to understand my concerns. Paypal keeps sending me emails Buyer didn't receive their items and now it's defective and for that reason they will refund them. I sent them over 20 pages of receipts, attorney letter, email correspondence, my buyer receipts, letting them know that the buyers are fraudulently trying get a refund back from me, when the funds rightfully are mine. Paypal community page has shocking and disturbing complaints and they are so similar to mine. I am not a regular user of PayPal therefore I am not familiar with how these people try to do you chargebacks without Paypal having to protect me as I'm the BUYER! They didn't allow me to appeal because they keep telling me that the buyer has defective item! If that is the case why don't Paypal ask them to show proof receipts? Address where did they order for me if I'm the seller? What did they order? Send a picture? Showed a defective item? I don't have to work at Paypal but I am a XXXX trying to build a XXXX business with my daughter. And the real sellers sold XXXX followers coins, in which their app fail to give us the followers paid for. So they had 100 % moneyback guarantee so they refunded to PayPal and my funds were being held by PayPal. Then for some scam reason they are now claiming that they are the buyer and they have suffered defective item and their first initial story is that they didn't receive any item. Paypal should be alert it and see the red flag didn't receive an item. Paypal should be alert it and see the red flag didn't receive an item. Now their saying The item is defective The item is defective. It makes no sense if you didn't receive an item how can I be defective!! In addition they have my credit card information in my address information because I purchased from them, so I'M very concerned that I'm a victim of identity theft, scams, and paypal has done nothing to investigate them. Not only that, each message from different representatives are always different! Nobody @ Paypal seem to be The seller fraudulently filed as buyers and filed a fraudulent claim. Here are the e-mails proving that I am the buyer who purchased a service from the seller. I did not any services rendered. I was being refunded b seller. Here is the proof and e-mail correspondence between me and the sellers that shows that I am the buyer who purchased XXXX followers from the seller and they were refunding me. Instead of refunding me the file as buyers fraudulently to get a charge back from PayPal. I hope the PayPal please shut their account down as they have filed several fraudulent charge backs as buyers with no proof. Please help me to get my refund back as I do not know how Paypal can let them get away with fraud claim. I am adding additional information here as the resolution area does not have a place to add extra information. I just found this out recently. I need the help to get my refunds back. PayPal case PP-D total of 4 claim/ dispute filed on XX/XX/2020 by SELLER name XXXX XXXX , Owner of app site seller Followers for XXXX Pack PayPal username : XXXX XXXX E-mail : XXXX XXXX - XXXX XXXX XXXX and XXXX XXXX XXXX - XXXX XXXX * PP-D XXXX AMOUNT OF {$1000.00} * PP-D - XXXX AMOUNT OF {$1000.00} * PP-D - XXXX AMOUNT OF {$1000.00} * PP-D XXXX. AMOUNT OF {$1000.00}
Company Response:
State: NV
Zip: 89139
Submitted Via: Web
Date Sent: 2020-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Today, XX/XX/20 Paypal mishandled my consumer data, resulting in a restriction of my account access, falsely stated unauthorized activity. The company denied me the right to close claims as I received refunds, in a fraudulent attempt to prevent me from removing debit & credit cards, so I can close my account with this company, that demonstrated both incompetency & fraud.
Company Response:
State: NV
Zip: 89103
Submitted Via: Web
Date Sent: 2020-05-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My debit card was use unauthorized and PayPal rejected my claim but I didn't make or authorized anyone to make those transactions. I reported the problem within minutes from the issue because I started receiving emails ; my login was also change from a different computer to prevent me from login an report the issue and I could get in touch with PayPal because their customer service is closed. After much struggling on my own, I restored my account access by changing both, my email and PayPal password then report the issue immediately. Also continue calling PayPal until I got a hold of someone and cancelled my debit cards but all this effort was useless because PayPal closed my claims without much investigation. I'm sure there is some sort of record showing from what computer the password was changed and they need to investigate deeper by working with the store where the transaction were made because they must to have video showing the person that make the transactions. Also don't understand what can you buy at Giant for about {$3000.00} dollars and why PayPal didn't got suspicious of my card running multiple times at this location, since I never make transactions like that and when I do try to use my card, they reject my transactions most of the times when I don't have the funds but this time, they processed those transactions without me even having the funds to cover those transactions. The transactions and claims in questions are the following : Case ID : XXXX for {$500.00} Case ID : XXXX for {$500.00} Case ID : XXXX for {$200.00} Case ID : XXXX for {$50.00} Case ID : XXXX for {$650.00} Case ID : XXXX for XXXX
Company Response:
State: VA
Zip: 20191
Submitted Via: Web
Date Sent: 2020-06-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-15
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I registered a PayPal account in XXXX. In the spring of XXXX I made many sales on XXXX with funds going into my PayPal account. On XX/XX/XXXX I was notified by email from PayPal that my account had been permanently limited and that funds would be released for withdrawal in 180 days. On XX/XX/XXXX, PayPal made a withdrawal to itself of all funds in the account. {$7800.00} USD The last activity in the account prior to this was XX/XX/XXXX. From XX/XX/XXXX to XX/XX/XXXX, the balance had been {$7800.00}. There was no explanation given and they will not communicate. On XX/XX/XXXX. 186 days after the limitation. I checked the account to see there was no balance, and discovered that PayPal had taken the funds in the account.
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2020-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I purchased a lamp from XXXX XXXX XXXX through Paypal. Today is XX/XX/XXXX. There has been no new tracking information provided by the seller 's shipper since XX/XX/XXXX as of now. I have reached out to the seller three times, twice by XXXX and once by email. No responses have been received to any of my queries. The product has still not been received. Further, another poster on the seller 's XXXX page told me she has not received her order and it has been two months. When I tried to file a dispute through Paypal, today XX/XX/XXXX, their website said, and I mean instantly, that the dispute was decided in the seller 's favor. Who decided this? How was it decided?? There is no way possible that this matter could have been investigated in mere seconds!! And, I still do not have my merchandise! I have tried contacting Paypal directly, and can not reach anybody to even plead my case. This is unacceptable.
Company Response:
State: MO
Zip: 64052
Submitted Via: Web
Date Sent: 2020-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-15
Issue: Other service problem
Subissue:
Consumer Complaint: I have been trying to shut down my PayPal account for the past couple of weeks. They have shut phone lines down due to Covid-19 but when I talk to chat support they say accounts can only be shut down over the phone. They also refuse to let me remove my bank account unless I provide them with another one.
Company Response:
State: SC
Zip: 29316
Submitted Via: Web
Date Sent: 2020-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I ordered a treadmill on XX/XX/XXXX from a XXXX company XXXX. XXXX is an exercise equipment with a size of a dinner table. I paid with Paypal account. On XX/XX/XXXX after numerous complaints I received a small package from XXXX with sunglasses. Completely different from what I ordered. I disputed with Paypal, but they refused to return me money paid $ XXXX. This is a fraud. Please review the attached documents and images. Thank you
Company Response:
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Other transaction problem
Subissue:
Consumer Complaint: I transferred money to a vender for virtual currency. However the person kept asking for money. Thus I realized it was a scam. The amounts were {$300.00} and {$200.00} because of transfer limits. I tried to cancel the transaction but realized there was no function to cancel. I called Paypal and was not able too reach anyone. So i disputed the transaction and listed the possible scam. I then contacted support about the dispute and informed them of the scam. Now it has been 3 weeks and Paypal gave the scammer the money stating that they found in favor of the scammer. I then contacted the vender in which i was told i had to pay them XXXX more dollars to get my currencies. I told them to take it out of the XXXX i sent them. I was told they would not do that. And they are keeping my money. Have a nice day. I contacted PayPal stating what happened because of their resolution. And have yet to hear back from them. I gave pictures of the conversation with the vender. The dates of transfer were on the XXXX th of XXXX but would not clear until XX/XX/XXXX. I disputed the transaction soon after the transfer. Maybe an hour. Since this was done late at night. The dispute might have been on the XXXX th around XXXX. The company PayPal has yet to offer any information aside from telling me they resolved the issue. Which means they gave the money to the scammer.
Company Response:
State: MI
Zip: 493XX
Submitted Via: Web
Date Sent: 2020-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A