Date Received: 2020-06-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020 two transactions were performed in my PayPal account to a person in the XXXX without my knowledge. Each of the transactions amounted to {$730.00} for a total of {$1400.00}. The transactions were bank transfers and thus did not have credit card protection nor any protection from PayPal. I dont know who this recipient is and Im still uncertain how these transactions were performed. I believe someone may have hacked into the account as they also changed several of the settings in my PayPal account shortly after making these transactions. I have explained to PayPal that the transactions were not made by anyone in our household and they state that the transactions were authorized. Im uncertain what the next step should be to make PayPal aware that they have security issues and without question customer financial theft issues.
Company Response:
State: CA
Zip: 92592
Submitted Via: Web
Date Sent: 2020-06-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-22
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: XXXX and XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) is a 501 ( c ) ( 3 ) nonprofit organization helping communities via health educational programs, job training and children sports. Prior to the 2020 pandemic, many parents had signed up their children for our sports program making payments via PayPal. Due to the force of businesses being closed, XXXX informed parents that their children spot will remain as we continue to comply with the pandemic allocated by the state of California. On XX/XX/2020, XXXX received a request from PayPal for a refund because one of the parent 's credit card company stated the charge was not authorized and requested {$130.00} and placed a {$20.00} charged back on XXXX PayPal account. This is in reference to PayPal Case ID XXXX. XXXX provided proof to PayPal revealing it is an authorized payment and we had informed parents refunds would be processed upon their request in 30 days due to lack of staffing. PayPal disregarded our request to refute false claim, immediately gave the parent credit card company {$130.00} and imposed a {$20.00} charge-back fee on XXXX then placed XXXX account in a negative status of {$150.00}. On behalf of XXXX, I made several calls to PayPal Collections department to gain an understanding, provided proof that the parent was aware of the charge and the process in place to refund any parents request, to no avail. To this date, every parent requested a refund has received it and proof could be provided. We attempted to refund the parent creating the above case, yet PayPal system will not allow it to happen without paying for a {$20.00} charge-back fee. As a consumer, we are seeking understanding how this situation is considered as a charge-back. And if this is allowed, meaning parents claiming false accusations and XXXX are imposed with a {$20.00} charge-back fee? If that is the case, something unethical is not right. A {$20.00} per person is not a lot of money, but when one multiply that by thousands and millions of false accusations, seems more like an unethical profit. XXXX is looking forward to your explanation and informing us if this unethical business practices are allowed. And if so, XXXX will appropriately inform parents of the consequences when making false accusations. Thank you in advance for your time. Best regards, XXXX
Company Response:
State: IL
Zip: 60516
Submitted Via: Web
Date Sent: 2020-07-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I was paid for an item I sold on XXXX through PayPal. PayPal placed an arbitrary hold on my money I received from the sale for 48 hours when I tried to instant transfer it to my bank debit card. And charged me a processing/handling fee of {$25.00}.
Company Response:
State: VA
Zip: 20171
Submitted Via: Web
Date Sent: 2020-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-21
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: This is the email I sent to the Office of the President on XX/XX/XXXX since customer service is not reachable, due to CV-19 as the recorded message states. Fraudulent Activity and No Assistance from PayPal XX/XX/XXXX, XXXX XXXX to executiveoffice I'd like to make you aware that it is impossible to report fraud and get in contract w Paypal. I received a debit card in the mail that has my name but I didn't order the card. In fact, I had fraud multiple times in the past with PayPal, and also my family members. I asked to close down all PayPal accounts and not to open new ones. The number on the card is XXXX with the name XXXX. When calling customer service, no active agents are available during the weekends. Also, since I don't have an account with PayPal I'm unable to log a ticket. Can someone contact me and help me through this problem? I'm beyond frustrated about this situation, especially since I asked to flag me to not open any accounts in the future. This is like a situation of a do not call list and your company ignores customers. I'm wondering how often this happens to other folks. Or, if management is even aware what is going on with this type of problem. Obviously, your company has no adequate internal controls to prevent fraud and protect consumers because you put undue hurdles in place to even talk to your company. Unless I hear from you by XX/XX/XXXX I will contact the CFPB and XXXX to log my complaint. --
Company Response:
State: CA
Zip: 91364
Submitted Via: Web
Date Sent: 2020-07-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2020 Paypal called me regarding a limited restriction hold they had on my account. They assumed money transfers were payments for items or services. I informed them that this was not the case. They questioned me about who was sending me payments. There was only two different accounts that transferred money to my account. I have had this Paypal account for over 10 years with no issues. To some up this situation Paypal has permanently closed my account with a balance of XXXX due to " suspicion '' of fraud. I am now unable to get access to my money for 180 days and this money is needed to pay bills in this current pandemic.
Company Response:
State: FL
Zip: 33311
Submitted Via: Web
Date Sent: 2020-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal lies all the time. PayPal never returned my call. PayPal option " Have us call you '' is not working. PayPal lies and sas " limited employees due to virus '', but upon exhausting all option they state " No '' employees " no '' customer service '' " customer service is closed '' due to vrus. PayPal Inc. refuses to let me have my {$500.00}. PayPal refuses to contact me.
Company Response:
State: NY
Zip: 11784
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had an active pay pal that I would purchase and pay on my account.. never thought anything of it. On XX/XX/2019 I received a text message from PayPal that my account was having issues with fraudulent purchases. I called on it at first. They said they would be working with me together. I would hear from a department about my account.the next day I went down to our local sheriffs department filed a fraud complaint. I thought ok it was ok. Never heard back from PayPal XXXX They changed my account number.. I still made attempts to pay this in now XXXX. I was late plus in the hospital. Trying to figure out what the heck is going on. Then PayPal took out of my account double the amount allowed from what I agreed to. My bank had to step in. I called PayPal at this point multiple times.. now getting the run around. Was hung up on by one worker lied to by another. No one wanted to help me see what is going on with my account. I asked for a full print out of my account was told they couldnt do that.. had a couple other issues of pay pal trying to go into my account with our permission in XXXX my husband who works in corrections had enough of the issues coming from the fall outs of PayPal so did our credit union. I had to close my account down that I had for over 15 years.. this then caused a huge mess with all our direct deposits. I have freezed my credit so no one can run it. I am a XXXX year old woman not a young male buying razor video games online. This so far is what PayPal would only tell us.. my credit score has dropped horribly because of this. I work really hard at my credit. This bill is raising by leaps and bounds.. this needs to stop!
Company Response:
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2020-06-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was defrauded a {$900.00} worth laptop and {$600.00} transfer. I was selling my personal laptop, and I got a buyer ( scammer ) who asked me to send out the PayPal request to him through PayPal and he would pay me through PayPal. I sent out the request through PayPal Portal, and I got the " PayPal '' notification email in 20 minutes, said that the {$800.00} from XXXX XXXX is pending. I was trying to call PayPal to ask if there are any transaction fee, but PayPal customer service not available said there are no customer representative, and the Automatic Voice system couldnt give me any related answer to my question. Then I shipped the laptop through XXXX to '' the buyer ''. I then got another email from " PayPal '' that I got that pending money on hold because I am not a business account and the amount of money is too big, I have to upgrade to business account after the balance reaches XXXX. At this time, the scammer called me and asked me if I get the money, I told him that money is pending. Still, I called PayPal customer service to verify what is the requirement of Business and personal account since I havent bought and sold through before, and I did not acknowledge the policy and the email. I tried many times and tried to log into my account to find any clue. However, my account can not be accessed. It showed access denied and I called, still no customer service. Then buyer was calling me again and again, said that he already put money in the PayPal and he wanted the transaction to be done and wanted to help me to make sure I can get the money, and he even asked me to take a screenshot of the email. He then said I could transfer him XXXX dollars and he would send additional XXXX to the Paypal then I can get the cashout. I trusted him. After I transferred to him, I got another email from " PayPal '', it is the similar thing again, I need to upgrade to XXXX to get cash out. I sent another XXXX to that person 's different account through XXXX XXXX by XXXX. Then he claimed that he did not receive the money and asked me to send another {$400.00} to a different XXXX account. I finally got suspicious. I said I am calling the police. The scammer called me so many times and he had a very foreign accent and I hardly can understand him. And the scammer emailed me again with a different email and claimed to be the FBI. And even now, I still can not log into my account through the web to file a dispute or resolution. I can use my XXXX to see the mobile app, but I can not find any relevant information for transactions. I unlinked all my cards ( Thanks to XXXX XXXX XXXX ). My account got hacked by the scammer, and the scammer used my PayPal account information to defraud me through buying my laptop and asking me to transfer money through XXXX to them. I tried to call PayPal customer service so many times during the past several days, but PayPal customer service is no working and no one help me. Because of the weak customer support system, the scammer got my laptop and my money, which is {$1500.00} worth at least. And PayPal even let the scammer cancel my account or report my account that I can not log in at all to check any status of my account to cutting losses. I am soooo ANGRY about this POOR customer support PayPal has. In conclusion, how this works : the scammer used the Vulnerability of PayPal 's customer service at this time to get my personal information of my Full Legal Name, email address ( for all my financial accounts ), my phone number to defraud me for the past week. And it started by asking me to send the money request through PayPal app, and guarantee the scam can be succeeded through blacklisted me from checking PayPal status and take the advantages of the NON-AVAILABLE customer services.
Company Response:
State: NC
Zip: 27705
Submitted Via: Web
Date Sent: 2020-06-20
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2020-06-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased an item on XXXX and the seller never sent the item to me. The seller basically entered and left the post office with the item I purchased. Its highly unlikely the product ever existed. I purchased a UV light during the early stages of the Covid-19 pandemic. Before my purchase I looked at the seller information, the seller was located in the USA, after my purchase the seller was located in XXXX. I was told I have to wait two months the time frame the seller had to make things right. I pointed out the item I paid for isn't being delivered to me. They claimed their hands are tied, rules are rules. Afterwards, I told them the card I used expired. I need to give them the updated information. Paypal told me they can't update the card. They had to send it to the expired bank card. After that they closed the case. Even though I told them my bank wont accept transactions on the old card. I told them other businesses ask me to update my bank card after the expiration date. An example is XXXX. Basically, Paypal believe my money is their money. Its always the run around. Always folks who don't care or understand what they're doing. They've been instructed to steal money while pretending to be customer service.
Company Response:
State: MN
Zip: 55303
Submitted Via: Web
Date Sent: 2020-06-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal ... ..Have been using PP for on-line purchases. The first mistake I made was making a purchase from an XXXX seller in XXXX. Granted, it was only {$36.00}, but I paid for an item I never received. I filed a complaint about not receiving the item with PP after filing a complaint with the seller. Because the seller was able to provide a tracking number, PayPal refused to refund my monies for this very reason. Where is the proof that I received the item?
Company Response:
State: LA
Zip: 70506
Submitted Via: Web
Date Sent: 2020-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A