Date Received: 2020-06-23
Issue: Other service problem
Subissue:
Consumer Complaint: I purchased an item on XX/XX/2020 via PayPal. As of XX/XX/2020 I have not received the item from the seller. I initiated an investigation with PayPal on another matter regarding the item. I advised PayPal that I was no longer interested in the item and contacted the seller to get a full refund. Furthermore, they advertised one price and charged me another. The seller apologized for the error and said they would make the adjustment, which never happened. I told the seller I just want a refund. PayPal does not have a way for consumers to speak to a live agent. They have a chat but the response time takes hours. I advised PayPal on XX/XX/XXXX I did not receive the items via their Resolution platform in the form of a message. The seller is suppose to have 10 days to respond. PayPal gave the seller additional time to respond and has not refunded my money back. According to a letter from the seller the item was shipped out on XX/XX/XXXX. They changed the category of my message and declined the claim. This is unethical.
Company Response:
State: TX
Zip: 75212
Submitted Via: Web
Date Sent: 2020-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020 I ordered a water slide for my grandson from XXXX XXXX. I utilized PayPal to complete the transaction. PayPal automatically withdrawals the funds from my union bank account. After several months I had not received the item I began emailing the company they sent my a tracking number. Months later I received a package in the mail with one pair of female socks, ( definitely not what I ordered ). I made several attempts to contact the company via email with no response. I contacted PayPal and they advised I would need to contact my financial institutions since the funds had been withdrew from my personal account. So I contacted my bank and was provided with a number to contact consumer financial. I have made several attempts to resolve with the shipper, PayPal, and XXXX. This transaction cost was {$99.00} On XX/XX/2020 2020
Company Response:
State: CA
Zip: 93292
Submitted Via: Web
Date Sent: 2020-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-23
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: Regarding Banking Regulators : they need to catch up with ever changing circumstances and new types of customer abuses. Here is the problem specifically which has cause me harm : PayPal denies that they are a bank despite that they've frozen my funds via my XXXX XXXX XXXX, not credit, these are my funds in the amount of {$5300.00} for an alleged, unspecified " acceptable use '' violation. They will not specify the alleged violation however I suspect it is because I used XXXX to pay for a firearms part recently. Meanwhile, they've notified that my funds are frozen and will remain in THEIR possession for 180 days. Is this not ridiculous? They can keep MY lawfully earned money for that long? If you can help with problem number it would be greatly appreciated. I'm not a wealthy person, I need these funds, without them my family is under great hardship. sincerely, XXXX XXXX XXXX reference I.D . XXXX
Company Response:
State: TN
Zip: 37660
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sold a virtual account on the mobile game " XXXX XXXX XXXX XXXX XXXX '' to a user ( hereby " XXXX '' ) via Paypal on XX/XX/XXXX for {$350.00} ( {$360.00} with Paypal fees ). On XX/XX/XXXX ( over a month later ), he claimed it was a fraudulent charge on his credit card and Paypal subsequently froze the funds in my account, took money back from the sale, and also charged me a {$20.00} chargeback fee. I have evidence XXXX agreed to the purchase, sent the funds via Paypal, and then confirmed the goods were as advertised. I also have evidence he gave me a perfect review on XXXX for the sale and utilized the account frequently after the purchase. Screenshots are attached. In the attached screenshots I am " XXXX '' or " XXXX ''. XXXX is " XXXX '' or " XXXX ''. XXXX claiming it was a fraudulent charge is a bIatant lie and he is perpetrating fraud, especially over a month from date of sale. I have tried to call Paypal multiple times and can not connect to an agent. Further, when I try to message them through the message center I get vague responses that aren't helpful. Most of the time I get no response from Paypal. Paypal case is the following : Case ID XXXX. Feel free to reach out with any additional questions/concerns. Happy to help in any way I can to resolve this as soon as possible.
Company Response:
State: CA
Zip: 92708
Submitted Via: Web
Date Sent: 2020-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: CASE XXXX. I was charged {$1200.00} for an unauthorized transaction ( Money Sent of XXXX EUROS ) in my account on XX/XX/XXXX. Same day, I reported the problem to PayPal and they came back quickly denying the case under the statement that : " After reviewing your case, we found that this transaction was not unauthorized and hence couldn't be covered under PayPal Purchase Protection '', and closed the case with no more explanations. I contacted them requesting to re-open the case and they denied it, based on that the operation was consistent with my payment history. There's is nothing consistent about this transaction : 1- The amount, I mostly used PayPal in transactions under {$100.00}, this operation was over {$1200.00}. 2- I normally use PayPal to pay merchants or for XXXX operations, this was a SENT MONEY transaction. 3- This operation was in Euros, I only did US $ operations 4- I never did any kind of operation with the recipient of this transaction Also, after this operation, there was a try to charge me another {$890.00} but my bank denied the operation, that should turn on a red flag. PayPal has no reason to think this is a normal/standard operation in my account ; actually, the should've detected the fraud, denied the operation and contact me. Due the Coronavirus situation, it's almost impossible to contact PayPal customer service by phone, and there's only one way to do it, using their Message Center, which I contacted in several occasions, always getting the same result, nothing.
Company Response:
State: FL
Zip: 33179
Submitted Via: Web
Date Sent: 2020-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: I BOUGHT SOMETHING ON XXXX.THE SELLER SENT THE PACKAGE TO A WRONG ADDRESS IN MY AREA TO MAKE IT LOOK LIKE I GOT THE PACKAGE.WHEN I STARTED THE DISPUTE WITH PAYPAL THEY AWARDED THE SELLER BECAUSE HE UPLOADED THE TRACKING AND IT SAID DELIVERED.WHEN I CONTACTED UPS WITH THE TRACKING THEY SAID IT WAS THE WRONG ADDRESS BUT COULD NOT TELL ME THE ADDRESS BECAUSE OF PRIVACY ISSUE.I NEED BACK MY MONEY. !!!!!!!THIS DUDE IS A XXXX DUDE SCAMMING AMERICANS AND PAYPAL IS HELPING HIM!!!!!!! THIS SELLER IS A SCAMMER. HIS WEBSITE IS XXXX OTHER PEOPLE ON THE INTERNET KNOWS HE IS A SCAMMER LOOK AT THIS XXXX POST XXXX AND THIS XXXX VIDEO XXXX IF I DO NOT GET MY MONEY BACK IM SUING PAYPAL
Company Response:
State: NY
Zip: 11423
Submitted Via: Web
Date Sent: 2020-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal Message : Dom., XXXX XXXX XXXX. de XXXX XXXX XXXX ID number : XXXX XXXX to this problem, your account has been permanently limited. We know this situation must be frustrating and annoying, but you can continue consulting the history of your transactions for a limited time. You can get more details about the limitations of your account in the Resolution Center. For more information, contact us and we will everything you need to help you. You can withdraw the money from your account within 180 days. We will send you an email when available. We just want to make sure you have money in your account to cover any payment cancellations. XXXX ene. XXXX XXXX Your PayPal funds can now be withdrawn. To withdraw funds from your account, log in to PayPal. We remind you that access to your account will remain limited. While access to your account is limited, you can : * Add logos to your auction ads or your website. * Update your account information. * Withdraw funds from your account. Fine! Once this time has passed ... When connecting to my account some time later ... I find a surprise : PayPal - {$1.00} XXXX de XXXX de XXXX Transfer {$1100.00} USD ; PayPal Posting Date : XX/XX/XXXX ; Payment to : Paypal ; XXXX XXXX a PayPal XXXX XXXX de la XXXX de XXXX XXXX ; PayPal 's damages caused by Acceptable Use Policy violation I have not violated any policy as they say here, when they blocked my account, there was another reason ... And now they kept all my balance! never says that I have violated any kind of policy, nothing at all, this is something that paypal did by force! and is ripping off all users!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-22
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: I received a prepaid debit card from PayPal. I did not request this card. I called the company but no one is available to help with possible fraud. Not sure if anyone tried to link a direct deposit account with this card.
Company Response:
State: TX
Zip: 78245
Submitted Via: Web
Date Sent: 2020-07-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-22
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I opened a new account with paypal to save money for my sons college and to put away money me and a few girlfriends intended on using for business. I have been processing transactions for months with no problem. 2 Girlfriends sent me money to hold while we are planning out our next business move. As soon as the transactions went through PayPal decides I am fraudulent and processing fraudulent transaction with no founded reason and locks my ability to transfer money. They then proceed to send me an email saying they were going to hold XXXX plus dollars for 180 days. They told me they didn't have to disclose why. They just felt like it was fraudulent activity going on? On what grounds not sure. I sent in my Picture ID to verify who I was and everything so not sure about how they came to that conclusion! I am XXXX! And would love some assistance in recovering my funds and never doing any business transactions with them again! Below I have attached the two text messages from my girlfriends who sent the money as verification.
Company Response:
State: TX
Zip: 77479
Submitted Via: Web
Date Sent: 2020-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I bought the XXXX XXXX XXXX for XXXX XXXX through PayPal. I then started getting errors when trying to start the game. I tried all the suggestions on XXXX website. I also reformatted my computer and reinstalled the game. I was still getting the errors and not able to play the game. So I went to PayPal and asked for a refund. The XXXX XXXX XXXX was released on XX/XX/XXXX. I received an email on XX/XX/XXXX from XXXX saying they suspended my account because I requested a refund through PayPal. PayPal closed the case in XXXX favor saying that XXXX provided proof that I received the service. I then sent a message to PayPal through the message center because their phone customer service is closed, asking what proof was provided that I received a service for a game that had suspended my account before the expansion was even released. They said the case was closed and I should try to resolve the situation outside PayPal. I asked that my case be escalated to a manager. I was told I would be contacted that day. I waited 1 day with no response. On XXXX I messaged again saying I had not yet gotten a response. Someone answered saying that since the expansion was not released yet that it was not covered under Purchase protection which is not what they told me before. I asked that my case be escalated to a manager three times and was denied. They told me repeatedly to take the dispute outside PayPal. I was told my refund was denied because of policies and legalities that PayPal had to adhere to. I asked what policies and legalities make them refuse a refund when clear proof is provided that a service was not received. I filed a dispute with my bank who contacted PayPal. I then received 3 consecutive emails from PayPal all with conflicting information. The first said that the bank and my secondary payment method declined the charge ( The charge that Ive been disputing for almost a month ) and that they used money from my PayPal account to cover the charge. There was no money in my PayPal account its been on XXXX for awhile. And why would they say they were paying a charge that they already paid that I had been disputing? The second email said that the bank contacted them asking for a refund of the charge and their records showed they had given me a partial refund on XX/XX/XXXX so they used that money to pay the bank. They never gave me a partial refund because they denied my claim saying the merchant was in the right. And they consistently refused to review the dispute telling me take it outside PayPal so why would they claim they refunded me the day I opened the dispute? Again there was no money in my account. The third email said the bank notified them of fraudulent activity on my account and they wanted me to send them information proving the bank account was mine and that my PayPal account would be restricted until I sent proof. I went into PayPal and tried to remove my payment methods so I could close the account because of all of this and it refused to let me remove my bank and debit card information. I sent a message through the message center asking them to remove my payment methods so I could close the account and leave. They responded with you will have to verify that the accounts are yours first please send the requested documents and it will take 3-5 days for us to verify. I know that is not correct. They have the ability to remove without trying to get more information about my bank account. I responded saying I would not send them anymore information about my bank and they didnt need any more information to remove the payment methods from my accounts. I asked again to please remove the payment methods from my accounts so I can leave. I also asked for them to escalate to a manager or account specialist. They denied my refund when I sent clear proof that I did not receive the service. Now they are trying to get more information about my bank after I took the dispute outside PayPal like they told me too and refusing to remove the bank and debit card from my PayPal account so that I can close it. I have been dealing with this since XX/XX/XXXX it is now XX/XX/XXXX. They have repeatedly refused to escalate to a manager. And there is no other way to contact them other then the message center.
Company Response:
State: MO
Zip: 656XX
Submitted Via: Web
Date Sent: 2020-06-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A