Date Received: 2020-06-27
Issue: Other service problem
Subissue:
Consumer Complaint: For the last 7 weeks ( and counting ) I have been trying to connect my business bank account to my PayPal account. What should be a simple task has turned into a case of unfair treatment and targeted discrimination against me for reasons I am still not aware of. I have submitted the requested XXXX business verification documents as requested by PayPal 5 tims now and yet even today I am still getting emails from PayPal requesting I submit the exact same documents again. I have tried to resolve this through their online chat platform only to be bounced around to multiple people in the same conversation who either just give me generic information or do not respond to my requests. As their customer service call centre is not accepting any incoming calls due to the COVID pandemic ( which as a professional in the OHS and Risk field struggle to understand ) I have requested more than a few times for a senior manager to contact me direct via phone to hopefully resolve this issue. Documented evidence can be provided upon request.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I received an email informing me that a Venmo account had been created for that email address. Moments later, a second email indicated that a credit card had been added to that account, and shortly thereafter, that {$250.00} plus a fee had been charged. I immediately contacted XXXX, my credit card issuer to dispute the charge and close that account. XXXX is absolutely responsive, no issue with them. Since XX/XX/XXXX, I have been trying to contact Venmo, via email and their XXXX XXXX account, requesting that they close an account that I did not create. Because I can not provide the phone number used to create the account -- it was not my number -- I can not access the account. This is a flaw in the Venmo system, and evidently one they don't care about. I want Venmo to close the account. That is all. Ideally, the Bureau might investigate them as well, as they seem to have a reputation for ignoring hacking and fraud.
Company Response:
State: CA
Zip: 94025
Submitted Via: Web
Date Sent: 2020-06-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Last friday XX/XX/19 I tried to get cash from my account and transfering money sent to me by relative to distribute to other relatives. One I found out later I sent over the limit and I have admitted ( Just forgot ) I'm XXXX and do forget. My aunt wanted me to sent them cash and I went all day trying to get cash from atms and other ways, none illegal. I didn't know my account was locked till I tried to buy gas and after filling up my card was frozen. The cops were called and it was a mess. Paypal does not have humans to answer questions or answer the phone so I have sent messages through their message center and have heard nothing except it could take 5 days which is past that. They keep wanting a bank statement from a bank I no longer have and never even used. I have done everything I know to do. I need my medicine and food to eat and finish the transfer for my aunt. Please help me get my money freed. I have opened another bank account for my social security next month but I still might come to paypal and I will really be in trouble.
Company Response:
State: TN
Zip: 383XX
Submitted Via: Web
Date Sent: 2020-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-27
Issue: Other service problem
Subissue:
Consumer Complaint: Paypal closed my account and my customers want me to refund their money but PayPal always replying with automated messages.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: After multiple and repeated attempts to contact the seller ( XXXX purchase ) without success I opened a case with paypal ... I told them of the legitimacy issues with the watch in question after having spoken to XXXX XXXX, the former head of XXXX XXXX XXXX watch department, XXXX XXXX a world renowned vintage watch expert, XXXX XXXX, a respected internationally known dealer in vintage watches, XXXX XXXX XXXX XXXX watch appraiser with XXXX XXXX, XXXX XXXX who previously was the watch appraiser at XXXX XXXX, XXXX XXXX a purveyor of vintage XXXX watches in the XXXX XXXX as well as XXXX XXXX XXXX who authored two of the most respected books on Vintage XXXX watches and all agreed that this watch was never offered in a gold filled case or as a monopusher as the seller had advertised in being 100 % original..!!! ... I didn't become suspicious until I wanted to get an appraisal of the watches value ... The first 6 months in possession of the watch I spent having it serviced, cleaned and oiled as well as having parts replaced that were not correct ... .The next few months I spent speaking with and communicating via email with the above mentioned experts ... .I sent the watch back to XXXX a month ago ( XX/XX/2020 ) ...!!! ... I have a video of it being packaged and photos of it being dropped off at XXXX the only company who would deliver the watch ... USPS and XXXX refused to deliver packages to XXXX XXXX because of rampant theft, violence in addition to the pandemic ... I was unable to insure the package for more than {$800.00} because of the import restrictions in XXXX ... .It 's outrageous that I was given a provisional credit for the purchase only to be told I didn't have a valid claim by XXXX ... So last week I not only was told the money was going to be removed from my account but the FRAUD of a watch was out of my possession as well ... This complaint against paypal started on XX/XX/2020 ... .I intially opened a claim for fraud on this date ... .Upon checking into my account nothing was registered in the resolution center ... .I subsequently opened another complaint within days only to be told after approximately 40 email and chat exchanges that I needed to send the watch back to XXXX that the paypal buyer protection didn't extend past 180 days ... So I lost the money for paying for the FRAUD of a watch and was told by paypal to send the watch back and I don't have the watch any longer ... I escalated a claim with XXXX XXXX to the executive office and and was initially given a provisional credit by XXXX ... I reported the FRAUD to XXXX but in their infinite wisdom interpreted by issues with paypal as an unauthorized transaction something I never intimated ... .My issues were solely based on the FRAUD of a watch ...!!! ... .XXXX then removed the provisional funds from my account ... .Additional information will be provided upon request ... XXXX XXXX XXXXXXXX ... .
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Order XXXX On XX/XX/20 I returned a compact 1.5 cu ft dryer to XXXX XXXX on XXXX XXXX XXXX XXXX in XXXX XXXX, NV. XXXX. Supervisor XXXX & cashier XXXX, whose name is on return receipt stated my having closed Paypal account after purchase on XX/XX/20 would not place return in limbo. Today, XX/XX/20 XXXX stated refund landed at Paypal who refused to issue to my bank. This is theft.
Company Response:
State: NV
Zip: 89103
Submitted Via: Web
Date Sent: 2020-06-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-26
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have contacted the merchant and pay pal with supporting photographs of receiving WRONG product. This has not been resolved since XX/XX/XXXX, Pay pal representative, XXXX, directed me to return product to address on XXXX XXXX. To further upload tracking and receipt to PayPal.com/Il/uploaddoc I called to follow up and representative told me i had to wait for an email correspondence and was unhelpful in assisting my resolution of a three week open case for a product refund that I DID NOT ORDER
Company Response:
State: NY
Zip: 11238
Submitted Via: Web
Date Sent: 2020-06-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Hello I used Paypal to purchase a product that was defective I tried to reach out to the seller who was non-compliant. The purchase was for {$240.00} when I did not get a reply back from the seller I contacted my bank who opened a dispute and refunded me the money but reversed the charge and took the money back because I hit the wrong dispute button by accident. I was supposed to hit the button that I am disputing it because I returned the merchandise. I hit the one saying I didn't receive it so when I found out I did the error by my bank I requested to reopen the claim so I can do it the correct way and I was told by my bank that they could not reopen the claim that I needed to take this up with Paypal and the seller since I have a tracking number proving I returned the merchandise back to the seller. I contacted Paypal numerous times to let them know they need to request that this seller gives me a refund since I sent the merchandise back and they have not been compliant at all in my favor to get my refund of {$240.00} even though I have proof and have told them the bank has referred me back to them. Their stance on the matter is that I opened the claim with my bank so I have to go through them and the bank said I should go to them. I feel I have been ripped off for {$240.00} for merchandise I have returned due to it being defective and I am already going through financial hardship due to the pandemic I do not have money for anyone to just take from me. All I want is my refund of {$240.00} that I spent because I returned the merchandise back and have tracking information from XXXX that the seller received it and signed for it on XX/XX/2020 its been 2 months i have been trying to get my money back from this seller through paypal.
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-26
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I am writing to express my dissatisfaction with PayPal & PayPal Credit over four unique dispute cases & processes. Amid COVID 19, the companies support and return/refund policies has been nothing short of unfair to consumers.. I would argue the online support with PayPal has been subpar for the industry, it being deceptive as it's 1. Hard to find the tool in order to dispute a charge and the rules, feel very unbalanced. Merchants have 30-60 days to reply, yet consumers have 3 days to comply or it will be denied. ave spent hours on the phone and in communication with PayPal in an attempt to resolve multiple issues. XXXX This item has been clearly documented as returned and refunded by the seller. I have spent numerous hours between PayPal and PayPal Credit to resolve. I have since been recharged and refunded several times, yet, still am owed a credit of XXXX. I am filing a claim with the CFPB if this is not resolved by the end of the month, as this is clearly a merchant issue, yet, PayPal operational support is non-existent. This case has been open now for nearly 90 days. XXXX Clear documentation from the merchant that item was returned and has been supplied to PayPal . XXXX Clear documentation from the merchant that item was returned and has been supplied to PayPal . XXXX Full Item not received. In this case, documented on the PayPal resolution center, the SELLER clearly noted they would send the item to complete order, the case closed, the seller has since not fulfilled their obligation, for some reason, the case has been closed and is not able to be reopened. I have been declined in each case, after calling, filing all required paperwork and emailing the CEO, as they state 'the merchant has provided documentation the charge is valid '. So somehow, the documentation I am providing from the same merchant is not valid? I feel in each of these cases, PayPal is acting in a deceptive and unfair practice, where the consumer is at risk of unwarranted financial loss. I am seeking assistance. This is a basic merchant service which should be complied with by the company. -XXXX
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2020-06-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My XXXX account was recently hacked. While the account was hacked, the account was disabled due to posting content that goes against their posting policies. I am unable to log into his account or make any changes, and there is no way of contacting anyone at XXXX in any way. Any dispute that is made, is disregarded. My linked Paypal account was then compromised for XXXX by a fraudulent charge set up by the hacker for XXXX advertising. I have no idea what the charge was for as I have no way of logging into my XXXX account while its disabled, which is where the charge was created. We have attempted to fix this through Paypal, which they are saying they are not at fault, and that XXXX is a reputable seller. We have no way of contacting anyone at XXXX to try and fix and resolve this issue.
Company Response:
State: NY
Zip: 14216
Submitted Via: Web
Date Sent: 2020-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A