Date Received: 2020-06-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have a business account with PayPal and a link on my website for customers to pay through. Well one customer clicked the wrong link and paid a full purchase price when he should have only paid a deposit on the item, which was another link. I refunded his money immediately and paypal still kept the transaction fee from me. I asked for a refund due to this being an error and they said no over and over again. Paypal will make me refund the full amount to the customer and still charge me for the customers error. This was XX/XX/2020. Amount {$2200.00}, transaction fee of {$67.00}. They have also given a customer a refund of a deposit they made knowing the deposit was non refundable. Plus kept the original transaction fee from me. So they took 300 dollars out of my bank account to give back to a customer that paid a non refundable deposit on a future puppy that hasn't been born yet. Accused me of not sending the customer the item and took the money back. Then kept the XXXX dollar transaction fee I paid when the customer made the non refundable deposit. PayPal is continuing to steal from their own customers and making rules apply to their customers while they keep money for transactions that aren't final.
Company Response:
State: CO
Zip: 805XX
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-25
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: After 180 days of having my funds frozen, Paypal removes all the funds from the account ( just under {$5200.00} in balance ) On XX/XX/XXXX, I get an email from Paypal out of nowhere stating that I can no longer do business with Paypal. 180 days from that day, I am allowed to withdraw my funds. However I do not do so immediately, instead opting to wait several months. On XX/XX/XXXX, I log in to try to withdraw my money and add a bank account, but I see that my Paypal account has {$0.00} in balance - there was previously over {$5000.00} of balance on that Paypal account. I check the Activity tab and see that on XX/XX/XXXX, shortly after releasing my funds, Paypal transacted away/withdrew {$5100.00} of the funds because of 'AUP Violations '. ( this transaction was also archived for some reason, making it more difficult to find ). I see many, many problems with doing this, and I view Paypal as having defrauded me of over {$5000.00}. First of all, the reason my account got initially banned was likely NOT due to AUP violations. Based on my previous conversations with the Executive office, as well as my previous XXXX dispute, it was due to risk profile ( high chargebacks, etc ) and NOT due to AUP violations. Second of all, I was not informed about this happening nor offered any chance to explain anything. Paypal has just concluded that this was due to AUP violations and decided to wipe out the entire balance without letting me know. I was also NOT informed what the AUP violation is, nor how many AUP violations occurred in total. As of right now, I am in the dark not even knowing what I did wrong. Paypal is refusing to disclose any of this information - calling it 'proprietary information ' that was part of their 'investigation ' Third of all, {$2500.00} per alleged 'violation ' ( and I was not told what violation this is ) is outrageous. Paypal will absolutely never suffer damages even close to that, even if there were legitimate AUP violations ( and as far as I am aware - they are not ). Fourth of all, the Paypal Terms of Service clearly state that I am able to withdraw the funds after 180 days of being banned from using Paypal. The funds were eligible for withdrawal on XX/XX/XXXX. The AUP violation fee was not charged until XX/XX/XXXX. Therefore, why is it that for over 2 weeks, Paypal would have allowed me to withdraw the funds? Furthermore, why is it that over 180 days, plus 2 weeks, had to pass before Paypal decided to charge for 'damages '? There were no transactions during that time. Therefore, if the account was in violation of the AUP, and damage fees were applicable, Paypal should have done this in XX/XX/XXXX, not in XX/XX/XXXX. Why was there a delay? In my opinion, the way Paypal has treated me and the charge that they have made to the account is unfair, unethical, and downright illegal. Paypal should not be allowed to do this to its customers, no matter what clauses they decide to put in their TOS. I have never heard of any company or bank charging its customers a {$2500.00} fee as many times as they like without even telling them. I await some sort of response or attempt at resolution from the company. Kind Regards, XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-25
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: The IRS websites " get my payment tool '' said my stimulus check was going to be deposited on XX/XX/XXXX to my PayPal checking account..it has not gone into my acct.ive tried contacting the IRS 30+ times with no help then tried PayPal customer service with no help from them..my money is missing an I'm I'm extremely upset I need that money an I can't find anybody to help me solve the problem with my stimulus money going into my PayPal account!! Please help me out! PayPal has gotten alot of questions about people 's money the stimulus money that is being posted to b direct deposited into the acct an it hasn't!!
Company Response:
State: CT
Zip: 06010
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: Paypal is wrongfully holding my refund from a seller. Paypal id is XXXX It is nothing suspicious about this.. it is a simple refund from a seller and Paypal is wrongfully holding my balance to transfer to my checking account. {$140.00} USD is in hold right now and {$140.00} is not sending out to my customer.. Please see the screen shot below.
Company Response:
State: TX
Zip: 75082
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020, I tried to transfer an amount of USD to my bank account from my PayPal account, and the transaction amount returned to my PayPal account About two days later, I received notification that my transfer had been denied, and my bank account deleted from PayPal. No explanation as to why. Moreover, I have used this bank account before for identical transactions without a problem. I contacted the customer service shortly after ( I can not remember the exact date ), where I had online contact with a PayPal customer service assistant, XXXX XXXX, who eventually told me my bank account had been blacklisted by PayPal 's security unit. Again, no explanation as to why. My request for further contact with and action from the assistant has been ignored. On XX/XX/2020, I tried to transfer the amount to my wife 's bank account ( same bank ), which has likewise been denied. After the denial of my first transfer, I contacted my bank to enquire about possible reasons. They professed ignorance as to the reason for denial. The bank confirmed that all my information was correct with no irregularities.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: PayPal employs a deceptive fee structure on XXXX sales in which the advertised 2.9 % + {$0.00} fee is applied to the sale price plus a hypothetical 6 % tax value ( even when no tax is collected from the sale ). This results in an excess fee of 0.00175 % per sale collected by PayPal.
Company Response:
State: FL
Zip: 32839
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I processed 2 payments for consulting services through Paypal Here. Paypal immediately limited my account, and requested extensive information on the transactions. I proceeded to provide the information to Paypal, to which they claimed they needed more information. I provided the referenced information, including my service contract, contact information for payee, and other details. Paypal then unilaterally claimed my account was too risky and they were entitled to hold my payment for 180 days. This is straight up fraud on Paypal 's behalf. They hide behind their user agreement with no specifics, and attempt to withhold small business payments. Given the current pandemic, companies like this should be prosecuted.
Company Response:
State: TX
Zip: 787XX
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX i ordered a case with 4 XXXX wipes for {$10.00} i never received the wipes i spoke to someone from paypal also in XXXX and ask was that a legit company she told me yes if not i can get my money back. I have sereral copies of that audio i got a tracking number from paypal on XX/XX/XXXX XXXX which didn't add up so i called XXXX and my call got intercept by a lady saying she couldn't hear me i told her she was doing that she hung up i called back the lady heard me loud and clear ask for the tracking number my name and address said it was delivered on XX/XX/XXXX to someone name XXXX and a different address my name is not XXXX and its not they fault i have copies of that audio to i made a claim with paypal and was lock out my account so they could delete my information they even said i ordered shoes which is another lie but i beat them to it i already made copies on my credit card and receipt paypal denied my claim i reported it to my credit card company put fraud alert and now they gona investigatied and i will never order from paypal again
Company Response:
State: FL
Zip: 33127
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020 I used the Venmo App to send money to my family in XXXX XXXX to help them during COVID. I sent {$100.00} and it was debited from my bank account but it was never deposited into my family 's debit checking account. Venmo claims that it was sent to an active Venmo account, but my family did not receive the funds to their checking account. Their checking account was verified by depositing XXXX and XXXX into their checking then it was withdrawn but the {$100.00} was never deposited. Both of us contacted Venmo and our banks and no one has resolved the issue. It has been about a month. How do I as the sender get my money back OR make sure that the recipient receives the {$100.00}. I have contacted lawyers and Senator. I was led to also reach out to you. I appreciate your time in looking into this matter.
Company Response:
State: TX
Zip: 75088
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: Had a lady send me a contract for rental of a condo for this upcoming weekend. XXXX and requested paypal payment. I sent as she requested, signed rental contract and returned. Now I feel she is scamming me and i send thru paypal friends and family. I would like to dispute this for a refund. ive asked for refund and to cancel and they stop replying. The amount is XXXX paid out of my checking act. The dates of transactions Your recipient should have the money by XX/XX/2020. Paid with {$66.00} PayPal Cash balance {$1100.00} XXXX XXXX XXXX XXXX XXXX Transaction ID XXXX Sent to XXXX XXXX XXXX Note XXXX Details Sent to XXXX XXXX {$1200.00} Fee {$4.00} Total {$1200.00}
Company Response:
State: KY
Zip: 420XX
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A