Date Received: 2020-07-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am having an issue with PayPal as they have hundreds of dollars of my money that I earned on a hold. Its been like this for weeks where PayPal has limited my accounts access and have not allowed me to use my account, or get access to my money. I am a XXXX and I thought PayPal was a safe way to complete transactions with customers but now I realize that they are a scam. I have contacted them every day since this has occurred and my issue is still not resolved to this day, nor do I get any help from their customer service. It seems as though they have no obligation to return my money to me, and wont even tell me why my account was put on limitation even in the first place. Every document or Id PayPal has asked of me, I have sent them. But, still my issue is not resolved. I took my issue to XXXX, where I realized there are many many more consumers of PayPal, going through the exact same issue. They are holding large amounts of money from their consumers for 6 months + time, without any explanation. This is unacceptable. There is something fishy going on with them and I truly believe they are a scam and stealing peoples money. Something has to be done about this because I need that money to pay my bills desperately.
Company Response:
State: FL
Zip: 32810
Submitted Via: Web
Date Sent: 2020-07-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: The complaint is about PayPal , Inc . On XXXX XX/XX/2020, Paypal debited my bank account for the amount of XXXX for delivery of certain goods. The goods were not delivered and my emails to the vendor were remained unanswered. On XXXX XX/XX/2020 I filed a complaint to Paypal informing them that the goods were not delivered and no response from vendor had been received. On XXXX XX/XX/2020 Paypal informed me that they have contacted the vendor but not received any reply. I filed to Paypal again to escalate my complaint. On XXXX XX/XX/2020 Paypal informed me they have contacted the vendor. On XXXX XX/XX/2020 I provided copies of my emails requests ( all left unanswered by seller ) to Paypal. On XXXX XX/XX/2020, Paypal provided a webllink XXXX XXXX XXXX XXXX XXXX alleging the goods were delivered. Since XXXX XX/XX/2020 till now, I have checked the alleged website, there is no email address for contact and there is no online form for contact either. Then repeatedly, I have asked Paypal through online message cerntre to provide me a proper email address for the alleged shipping company so I could contact, as of now Paypal has refused to do. I have also requested Paypal to provide me with details of its regulator, and Paypal again has refused to do. The website of Paypal says I can request print copies of online messages - I have requested print copies of messages to be sent to me and Paypal has refused to do and hence has false and misleading information on its website. I have also filed complaint about the Paypal conduct through their website since XXXX XX/XX/2020 and they have not replied. Today, XXXX XX/XX/2020, they sent me a message through their message center saying they can not do anything. I am filing complaint against Paypal for ( 1 ) charging my account but not delivering the goods, ( 2 ) refusing to provide proper email address for communication with them and/or with the alleged shipping entity, ( 3 ) refusing to provide me print copies of my online messages to them, ( 4 ) refusing to provide me details of their regulator for me to file a complaint against them, ( 5 ) refusing to answer to my specific questions but trying to frustrate me and waste my time through their online messaging center which they refuse to provide me copies and there is no mechanism on their website for printing the messages. If you require any other information, please do not hesitate to ask.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX I notified XXXX that they were no longer authorized to request a debit to my Paypal account. On XX/XX/XXXX I spoke with Paypal and informed them the XXXX was no longer authorized to request any amount in the form of a debit and/or refund from my account. Paypal then cancelled ALL agreements I made with their company authorizing XXXX to withdrawal from my Paypal account. After this, Paypal continued to honor ebay request. I filed 17 complaints with Paypal requesting to be reimbursed for the amount that again they was not authorized to sent to XXXX, Paypal then credit my account. 3 days later, Paypal reversed all the credits and placed my account into a negative {$970.00}. I am request a immediate refund an credit for ALL funds Paypal sent to XXXX after XX/XX/XXXX.
Company Response:
State: IL
Zip: 608XX
Submitted Via: Web
Date Sent: 2020-07-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-30
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Re : limit permanently my account I am writing to you concerning the email sent on XX/XX/2020 on the part of Paypal, which indicates that my account suspends directly and that I have no right to withdraw my money nor used my account, I have a store whose I work and whose products I sell, they suspended my account for no reason and without any justification, and this caused my business and my sales to stop, I tried to contact support, and no answer, the phone numbers are unreachable, even on their XXXX page, they don't answer I hereby inform you that I strongly contest this decision, and that I appeal the decision in question. Pending confirmation of my request, please accept my best regards. Thank you
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-30
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Today XX/XX/2020 is a new day ; and PayPal still refuses to give me my {$510.00}. PayPal has no Customer Service Representatives by telephone on duty. PayPal chat Representatives respond about once every 24 hours. PayPal refuses to give me my money unless I buy a Cell Telephone and Cell Phone Plan. Now it appears PayPal is XXXX me to give them my Social Security Card. They refuse to give me my money either way.
Company Response:
State: NY
Zip: 11784
Submitted Via: Web
Date Sent: 2020-07-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-30
Issue: Other service problem
Subissue:
Consumer Complaint: I want to close my PayPal account ; I no longer wish to use their service. My bank account information is part of my PayPal account details ; the bank account number can not be deleted from my PayPal account details. I wish to close my PayPal account to ensure my bank information is not vulnerable to hacking or other fraud or scam. PayPals User Agreement indicates I may close my account at any time. However, when I attempted to close my account myself, the system returned an error message telling me to contact customer support. Ive tried to call customer support repeatedly, but there are no live agents to assist. PayPal has no monitored email accounts. The only available support is via their direct messaging system. I have messaged PayPal every day for almost 2 weeks but can not get any real assistance. The last message I received indicated that they were unable to help me and that I would not be able to close the account for 180 days. No reason was provided for this delay, so this seems to be standard business practice. That is, unilaterally deny the consumer the ability to close his/her account for 6 months. In addition to repeated phone calls and messaging, on XX/XX/XXXX, I wrote a snail mail letter to an address that purportedly manages PayPal disputes. However, I expect this letter to be ignored. By way of background information, I do not owe PayPal any money. I have no open cases. I have no pending transactions. I have no active recurring transactions established in the system.
Company Response:
State: CA
Zip: 958XX
Submitted Via: Web
Date Sent: 2020-06-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/XXXX Six unauthorized transactions were noticed in our account. Three each from people we do not know. Very typical debit card fraud. Paypal recorded telephone line says they could not take our call. They did not offer a return call, they just sent us to their website. We disputed the charges on the website. Received email denials XX/XX/XXXX, XX/XX/XXXX on our cases saying the charges were authorized. They were not authorized but no-one will answer our call after numerous attempts to explain why they made this determination.. The amount is approximately {$180.00} and we did not make purchases or authorize any purchases. There is no description of what was purchased. This is purely negligent on Paypal 's behalf not to give us an explanation why they denied our complaint but more importantly we can not speak to anyone after a week of attempts by phone. They simply say on a recorded line they " do not have the personnel to answer a phone call. '' Q : Isn't a bank required Not to be closed for more than 3 days?
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-30
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I received a change in terms email from Paypal. There was a link with the changes which I went to. I did not agree to the changes, which appeared to make it easier for Sellers to avoid chargebacks and returns through Paypal. I responded to email, which was returned as NO REPLY. I then went to the Paypal website to close account, which was not possible. Contact pages do not work. So, I called their number and could not speak with a human. A computer answered and the greeting options had no provision for closing an account. At the end of the long loop of options, Paypal said they could not proceed and suggested I return to their website to get the information I needed, which is impossible. It is clear this company does not want to communicate with their customers and will not close an account even when customers choose to do so after they change terms of the agreement for using their services.
Company Response:
State: NC
Zip: 28739
Submitted Via: Web
Date Sent: 2020-07-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: A seller ( XXXX XXXX XXXX and XXXX XXXX ) falsely advertised merchandise ( XXXX XXXX XXXX ) on their website. After purchasing the items through PayPal, I received the items they sent and the following issues were evidenced : 1 ) The items I received were completely different from what I ordered in every aspect - it was just not what I ordered for 2 ) The items I received were not only the wrong ones but they are counterfeits and defective as well 3 ) The advertising on the seller 's website is misleading and the items are not at all worth the amount of money paid for them 4 ) They have no reliable avenues of communication or standardised return/refund policy. 5 ) The website and packaging implies that they are inland US based but they are actually operating in XXXX Prior to my contacting you, I have been trying to resolve this issue since XXXX XXXX. I tried contacting the seller as well as PayPal severally via email and through the PayPal App, to resolve the issue with the seller to return the goods so that I can receive a refund to no avail. At first they avoided sending me any of their details/information when pressed and claimed to be an overseas company which is not indicated anywhere on their website. They did not offer to replace or have me return any of the items and offered to remit one-tenth ( {$31.00} ) of the total amount I paid as compensation and that I can sell the items to other people to get my money back. This is genuine and bonafide fraudulent behaviour. I reached out to the actual company ( XXXX XXXX ), to which the seller implicitly claims to be affiliated and they have no knowledge of this seller and have implied that this is a scam and are currently looking into having them investigated. When I contacted PayPal about this, they reached out to the seller who responded immediately ( after failing to respond with as much fervour when I contacted them ) with an offer to provide a full refund - {$300.00} USD if I returned their defective merchandise to XXXX. This means that I will have to incur an extra fee of more than {$80.00} in shipping costs which I can not afford right now and I am not certain will be refunded by the seller or PayPal. I have tried to contact PayPal via phone and messages to express my concerns and request that they remedy this situation, however I have only received an automated response from them and have failed to reach them. It states that I need to send the items back by XX/XX/XXXX however, I have no viable way of contacting PayPal that will help me get a response. The seller is misleading customers on their website to believe that the products are shipped from within the USA and yet they are all the way in XXXX. The seller does not offer a return label, not to mention the fact that the shipping address they sent is not in English and none of the delivery companies will accept the address because it is not legible. I can not afford to incur an extra cost for shipping to a company that has clearly scammed me and refuses to send through legible contact information/address after several attempts on my part to reach out to them. Any assistance you can render will be highly appreciated.
Company Response:
State: MN
Zip: 55124
Submitted Via: Web
Date Sent: 2020-06-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Despite a ten year history with both PayPal and XXXX ( formerly the same company ). PayPal has arbitrarily decided to hold funds in my account that were sent to me by a repeat buyer for a repeat product with a continued 100 % seller feedback rating. PayPal is extremely discriminatory regarding their practices, and lacks transparency on why they are holding my funds hostage. Please investigate PayPal for this deceitful and damaging practice without merit.
Company Response:
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A