Date Received: 2015-04-12
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am complaining about OCWEN loan serving. My loan was sold to OCWEN in XXXX XXXX. My first payment was sent to them on time. Two months after they send me a notice stating the previous lender claimed I had not made the last XXXX payments. I sent copies of cancelled checks, and bank statements to prove I had paid them. They send me a letter stating they were satisfied. Two months later they start all over. I sent them again. Then they came back claiming I owed money from a bankruptcy chapter XXXX. I had the trustee from Texas send them information stating I had satisfied all paid money due to previous mortgage company, and nothing was owed. I was then sent in XXXX XXXX a foreclosure notice with a date to sell off my home in court the following month. I haired an attorney to stop the motion, and he immediately sent a no trespassing order, and tried for months to communicate with OCWEN. I even set up bi-weekly phone calls with OCWEN to try and resolve the matter. Then suddenly they state I owe XXXX from my XXXX mortgage, because they were posting payments to my second mortgage for 8 months. They reversed it back the my XXXX mortgage, but also took escrow to pay insurance and taxes first even though I had been paying entire note with escrow fees for both XXXX and XXXX mortgages. The attorney removed himself from the case and gave my money back. OCWEN offered loan modification but I did not qualify, and they would not refinance my loan. I still fought with them. In XXXX XXXX they started refusing payments from my XXXX mortgage and was threatening foreclosure again. They told me if I paid the XXXX I owed they would stop it. I hired a real estate attorney, and he stopped proceedings. The XXXX court hearing that was set up and they were certified notification they did not show up and it was rescheduled and then cancelled again. I have spent XXXX in legal fees and nothing is being accomplished. Before all of this started I was in the process of refinancing my home, I was paying around 22 percent interest, and was going to get a 4.5 % rate, but because OCWEN claimed I was behind 3 months I could n't get it refinanced. I am trying to sell the home, and they agreed to let me, but now they want me to start paying some bogus amount till I do. I filed for chapter XXXX to keep my home after Hurricane XXXX, to provide a roof over my college age daughter expecting a child, and myself. I paid everything back that was required from me. I bought the home in XXXX for XXXX, and now owe XXXX. In reality I should owe around XXXX on the home. This has been nothing but stress, and nothing is being resolved. My advice to anyone is if your mortgage is sold to be serviced by OCWEN you better get away from them. I have paid XXXX for a house I am being faced with losing. These people get away with this. Not only that they will not post payments for days after they receive them when paid in
Company Response:
State: TX
Zip: 776XX
Submitted Via: Web
Date Sent: 2015-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-12
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Thank you for allowing me the opportunity to address the derogatory credit with Ocwen Loan Servicing. This situation is a result of very unfortunate and unforeseen circumstances beyond my control. I purchased with the purpose of an investment property. Unfortunately, it is located in a Zone A area, with a high potential of flooding. In XXXX, during Hurricane XXXX, the property sustained substantial damage, in which the space was no longer safe to rent, and the tenants had to move out. When I brought the insurance adjuster over to inspect the house, I found out that the property was vandalized and burglarized, with all of the heating and water pipes removed, windows broken, etc. while vacant. At that time, the insurance company refused to pay any claims. While I was able to obtain different insurance coverage, I was forced to finance the repairs out of pocket. While slowly repairing the damages from Hurricane XXXX and the burglary, XXXX XXXX XXXX devastated the area, and the home sustained even more damages than during Hurricane XXXX. All repairs ceased and I had to start from the beginning. Like many homeowners at that time, I then had to fight with my insurance company to cover incurred damages. Unfortunately, the property was not covered by FEMA because it was not my primary residence. Although working with the insurance companies took a great deal of time, I was successful and was able to begin repairs. Throughout this time I have been in constant communication with the bank and had all intentions of rectifying the mortgage arrears once the repairs were completed. The series of events slowed down the process and made it almost impossible for me to be able to catch up. Unfortunately, since XXXX XXXX XXXX, the location of the property is considered severely depressed and unable to sell for anything close to the original purchasing price. I have been left with no choice but to sell the property for less. My attorney has been in negotiations with the bank to resolve this issue on my behalf. We have made some progress, as the smaller second mortgage was closed and discharged in XXXX. In the meantime I have been receiving letters from the bank and the attorneys representing them. Some of these letters have been quite confusing. The most recent correspondence, for example, states that the house will be auctioned at the XXXX County courthouse on " XXXX XXXX, XXXX. '' I have attached the most recent notice of sale that was sent. The next steps are unclear to me, as the dates on this document have already passed.
Company Response:
State: NY
Zip: 11411
Submitted Via: Web
Date Sent: 2015-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-12
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Monthly Mortgage Payment Amount : Per the mortgage agreement for the property listed above, principle, interest, and escrow ( for PMI only ) is fixed at $ XXXX/mo for the life of the loan. Per the agreement, Ocwen does not pay the taxes on the property ( this was confirmed by Ocwen after a complaint was filed with the Consumer Financial Protection Bureau XXXX ), and the PMI is escrowed at a fixed premium ( $ XXXX/mo ). Payments on the loan have been paid on-time and in full ( or excess of the monthly requirement ) for the duration of the loan ( see attached payment history ). The early XX/XX/XXXX, I contacted Ocwen via their customer care phone line to inform them that the monthly statements I was receiving indicated the incorrect monthly payment amount was incorrect ( {$2300.00} ). On XX/XX/XXXX, I received a letter from Ocwen indicating that they felt there was no mistake, and that the payment had increased as the result of a review which they determined increased the escrow amount due to a change in taxes or premium. On XX/XX/XXXX, I sent written notification to Ocwen ( with excerpts from the mortgage agreement ) stating their research is incorrect, and that the loan payments can not increase if I have met the terms of the loan, and directed them to revise the statement amounts to reflect the payments required by the mortgage agreement. Instead of correcting the issue, Ocwen placed a notation on my credit report indicating that despite being paid in excess of the required amount, the loan was in dispute. On XX/XX/XXXX I contacted Ocwen 's customer care line to follow up on my direction to restore the account and remove the notation on my credit score. During the conversation, the representative indicated that Ocwen despite the account being paid in-full and on time for the duration of the loan, their accounting showed a negative escrow balance ( i.e. Ocwen has an internal accounting error ) which they expected me to correct with higher monthly payments. He then pressured me to wait for resolution from their research department. On XX/XX/XXXX, I sent written direction to Ocwen directing them to remove the notation from my credit report, along with back-up showing the notation on the credit report. On XX/XX/XXXX I received a letter from Ocwen ( XXXX letters were received XXXX ea. for this and the outstanding PMI removal ) indicating that it would be an undetermined amount of time before the issue is resolved ( see attached ). PMI Removal : On XX/XX/XXXX I sent Ocwen a request to remove the PMI for the property referenced above. Based upon the value established by a licensed appraiser, the property exceeded the 20 % equity to principle balance ratio requirement established by XXXX. In a letter dated XX/XX/XXXX, Ocwen indicated the loan was not eligible for PMI removal per the XXXX XXXX requirements. Based upon the XXXX requirements, the loan is required to season for 24 months prior to being eligible for PMI removal. On XX/XX/XXXX I requested the PMI be removed on the property referenced above ( the loan having seasoned for 24 months ). On XX/XX/XXXX, Ocwen customer care indicated the appraisal needed to be updated to be eligible for PMI removal. On XX/XX/XXXX an updated appraisal of the property was send to Ocwen. Subsequent to these requests, Ocwen indicated that an appraiser of their choosing must perform the appraisal of the property in order for the appraisal to be valid for PMI removal. On XX/XX/XXXX, an appraiser from XXXX XXXX ( Ocwen 's representative ) performed an appraisal of the property referenced above. Ocwen received a copy of this appraisal on XX/XX/XXXX indicating that based upon the property value, the equity to principle balance well exceeds the 20 % required by XXXX. On XX/XX/XXXX, an identical Ocwen letter indicating that it would be an undetermined amount of time before the issue is resolved was received.
Company Response:
State: CA
Zip: 94602
Submitted Via: Web
Date Sent: 2015-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-12
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We have contacted you in the past regarding Ocwen Loan Servicing. They continually add an escrow onto our account which we have never wanted nor authorized. After the CFPB contacted them, they promised the problem was fixed and we would n't have this problem again. Well, this month they have added an {$840.00} escrow onto our account. We pay our own insurance and taxes. They are trying to tell me that it can not be taken off and that we have to pay the XXXX and submit a request for a refund. I told them I will not pay a dime that I do n't owe them. Please help me with this situation. I feel like Ocwen is trying to purposefully cause me to fault my loan and cause me to lose my home for their financial gain. My name is XXXX XXXX XXXX, Account # XXXX, address XXXX XXXX XXXX XXXX. XXXX, SC XXXX last XXXX of ss # is XXXX. Thanks, XXXX XXXX
Company Response:
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2015-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-04-11
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: In XX/XX/XXXX, I got a letter from mortgage co telling me they no longer would pay my ins this after they had collected themoney for the past year.During this time my taxes were reduce by 40 % .So they end up having my money in escrow for billsthey no longer were paying.After numerous phone calls to them they refuse to refund my over payment and reduce my escrow amount. In XXXX of XX/XX/XXXX after giving up I made a payment for the total of principal and interestwhich they posted as all principal.So after XXXX XXXX XXXX XXXX months of being lied to I have not sent in a payment.Now they are foreclosing on me.
Company Response:
State: NC
Zip: 28208
Submitted Via: Web
Date Sent: 2015-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I am a Non-XXXX mortgage borrower ( my loan was not under XXXX XXXX or XXXX XXXX ) and I fall under President Obama 's ' plan that " Helps Responsible Homeowners '' keep their homes. I live in XXXX of the most hardest affected financial cities in America affected by the great recession. All homeowners in my city and a large part of the state are under water, owing more on their homes than what it is worth. Before the onset of the recession however, I was given XXXX mortgages in XXXX when I purchased my XXXX home ; that mortgage was provided through XXXX XXXX. The primary loan was an adjustable rate ( ARM ) ; the XXXX was not, but will mature in five years ( XX/XX/XXXX ). 2 1/2 - 3 years later, my loan was sold to XXXX XXXX Bank and soon after that, maybe a year or XXXX later XXXX XXXX XXXX sold my primary loan to Ocwen, who is presently holding my loan. As the XXXX years went by, my payments increased. Then, the housing market dropped. While interest rates were low, I attempted to pay as much on my XXXX mortgage as possible. Then my XXXX salary was reduced due to the economy ; I could no longer place additional funds on my principal. So I called called Ocwen in XXXX to see if I could refinance. They stated that I could not, but offered me the chance to modify. I requested for them to send the information, but I did not follow through with the paper work. I did not follow through as a result that the interest rates dropped even lower, so that provided me the opportunity to try to pay off more dept hopefully to off-set a possibly increase again. During that year, I made calls, to Ocwen and Loan XXXX, a financial affiliate associated with Ocwen and they could not help me refinance ; I went to every bank and loan organization I could think of and they told me I need to go back to Ocwen and that Ocwen should be able to help me. In XXXX XXXX, Ocwen mailed a statement stating my ( primary loan ) payment would increase from $ 790.-XXXX even though my interest rate has and remains at 2.62500 %. I figured then, this was another opportunity to refinance. I called Ocwen about refinancing, and that at that time, I did not qualify for refinancing, but they could send out modification packaging. This time I completed the modification package and returned it in XXXX, XXXX. On XXXX XXXX, XXXX I received a statement form from Ocwen stating that they do not have anything I qualify for. However, they were positive that I qualify for a Short sale, and that I should immediately respond to get the Short sale process active. I did not return the papers. I could not understand. I have never missed a payment ; I have always been on time regarding my payment despite rising costs in consumer consumption, not to mention, as a teacher, my pay will not ever increase again ... ; my credit score is very good, yet I am the only citizen, it seems, in the US, who can not get refinanced or locked into a fixed rate. All I want is a preventive measure put in place so that I can keep my home and afford it. I am a responsible home owner.
Company Response:
State: MI
Zip: 48503
Submitted Via: Web
Date Sent: 2015-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: OCWEN mortgage company escrow, did n't pay home owners insurance, thus insurance was cancelled, i called the mortgage company several times, rep said check sent to wrong address for insurance and the check would be resubmitted, check has not been received, called OCWEN mortgage co, still receiving run around, i still with out home owners ins and ins company stated possible increase on policy, because of cancelation, this has been going on for about XXXX weeks and still no resolve, i live in a XXXX area, i a XXXX XXXX, i need help as i 've spend hrs on the phone, getting the run around from OCWEN, i think thier service reps or located in XXXX
Company Response:
State: FL
Zip: 32526
Submitted Via: Web
Date Sent: 2015-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-04-10
Issue: Settlement process and costs
Subissue:
Consumer Complaint: The attached complaint was initially written to the XXXX County DA Office and the Florida AG Office. Instead of rewriting it to your office I attached a copy of the verified complaint. Some of the issues within the complaint has been submitted to your office in the past with no results. However, there are a few new issues and new evidence attached to this complaint. Please advise? XXXX
Company Response:
State: FL
Zip: 33063
Submitted Via: Web
Date Sent: 2015-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-04-10
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: it all started XXXX 2014 we was trying to get a modifcation approved and still trying the pkg was sent filled out sent back they called didnt received it didnt received it paystubs were sent they called no paystubs its was XXXX thing after another in the meantime i have all my faxes that was sent this is how they get u behind on purpose money hungry people they dnt care about u they want your paystubs to see how muchmoney they can get off of u my loan is 84,000 they have tacked on 14,000 since XXXX 2014 8 months waiting on it wow now i owe 90,000 the XXXX house is worth under that what XXXX they need to go down taking peoples hard working money and they dnt care none of them speak english u cant under stand them these sumbags to be accountable.plus they have a fffffffffffff rating a large amount of complaintsssssssssssssssssssssssssssssssssssssssssssssssssssssssss
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-10
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Applied for a modification was denied as a XXXX lien and since XXXX lien had some monies forgiven couldnt do anything for this one.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2015-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No