Date Received: 2015-04-07
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have filed a complaint and have been working with Ocwen to finalize this modification as of XXXX of XX/XX/2014. I have made all payments from what we were told and on all our statements nothing is being posted for those payments as well as we did get a new doc to finalize but our principle has gone from {$360000.00} to {$380000.00} which means they have not posted the payments and are now trying to take advantage of the funds and my payments. We are in the process of doing a sale on the house but they have not corrected my wifes and my credit reports as they have been posting that it is unpaid and they need to correct the balances and fix based on payments. This is an illegal activity that they are continuing to do. we have also obtained all proper insurances and are being told that XXXX is not rated high enough for them to be used for insurance and when I talk to XXXX they state ocwen is nuts. They 're also requiring insurances I do n't legally need.
Company Response:
State: CA
Zip: 93611
Submitted Via: Web
Date Sent: 2015-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-04-07
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We filed a claim with the Ocwen settlement relief, and they are denying receiving our claim, although when we submitted our claim, we also sent COPYS to Att. Gen. As well as our local district congressman, to be sure they would not be able to deny reciept. Yet they are denying ever receiving our claim, I still have all COPYS of claims sent in XXXX of last year, I can send them to you, please help, they stoled our home, now they are denying receiving our claim. XXXX XXXX and XXXX XXXX son
Company Response:
State: FL
Zip: 34787
Submitted Via: Web
Date Sent: 2015-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-07
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I was offered and accepted a Shared Appreciation Modification from Ocwen. The modification documents they provided me to sign, stated my interest bearing principal balance would be equal to the current value of my property at the time of the modification. At the time of the modification my property was valued at approximately {$700000.00}. The modification documents stated the value of my property was {$840000.00}. When I confronted XXXX XXXX XXXX, my single point of contact at Ocwen he told me that Ocwen was offering me the modification as typed and would not make any correction related to the value. He told me if I wanted the modification I would have to accept it as is by the due date. I have honored the letter and the spirit of the agreement but Ocwen has not.
Company Response:
State: CA
Zip: 91750
Submitted Via: Web
Date Sent: 2015-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-06
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I do NOT accept this response from OCWEN! The issue is that the Relationship Manager acting as an official representative of OCWEN mislead and directly caused this situation and OCWEN designed their systems for XXXX Accountability. The complaint is that misleading information and back dating the beginning date of a loan modification process has caused the loan to become over 90 days past due and therefore subject to not only foreclosure proceedings but also the refusal of OCWEN to accept monthly payments. Also, as a direct result of the actions of OCWEN employees there is now a lump sum due or acceptance into a high premium repayment schedule before monthly payments can resume. Both of these actions are a direct result of actions by OCWEN employees and the remedy should be to put the loan back to the original state before the loan modification process was started. This especially since I directly ask XXXX XXXX about breaching the 90 days deadline, I was assured to proceed that the documents were approved and the modification would be successful. At that point I also, inquired about the letter from OCWEN asking for letter of administration, power of attorney, or last will and testament, again was advised to proceed. I informed XXXX XXXX over a year ago EXACTLY what documentation I possessed or could obtain and who I was in reference to the account holder. These statements from OCWEN saying I am now " not authorized on the account '' should have been clear at the very beginning when I first initiated communication with OCWEN ; further more OCWEN should never advised me to proceed due to my authorization or ability to obtain the required documentation to complete any modification. XXXX XXXX & the Underwriting Department reviewed the documents and ADVISED me to proceed with the modification. They reviewed and assured at least twice that my documents would suffice throughout the entirety of the modification. Every single time I was requested to supply a letter of administration, power of attorney, or last will and testament I questioned XXXX XXXX and several times was instructed to proceed! Even after XXXX XXXX & I received notice of ineligibility to assume the loan. XXXX XXXX advise that we would still be successful in the modification process, I asked for another review by his department and underwriting before initiating any process. There is XXXX accountability for OCWEN 's representative misleading a consumer. The Ombudsman 's department directed me back to the same department/system I was calling to complain about! They say their relationship manager 's consultations may be recorded, so OCWEN provide all recordings for review! OCWEN states so clearly and easily now the rules for authorization and documentation required for modification. Why was this information not so clearly defined and available in the very beginning when I ask XXXX XXXX to review the my documentation and distribute to all necessary departments for review prior to initiating any actions? XXXX XXXX & the underwriting department advised me to proceed! Its a very convenient mistake that only benefits OCWEN! The only relief is to, as I stated in the beginning, is to put the loan back to it 's original XXXX 2014 status and let the monthly payments begin again. The lump sum is a direct result of actions by employees of OCWEN therefore the consumer should not be held liable for charges created by changing a date. I was told when to stop making payments to allow the loan modification to proceed and when I should start the new monthly payments. As a result of this information given directly to me by OCWEN employees the loan is in it 's current situation.
Company Response:
State: CA
Zip: 91790
Submitted Via: Web
Date Sent: 2015-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-06
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen XXXX our mortgage payment without any notification. When we called to find out why, we got the run around. The only answer we got is that shortage in escrow caused the increase. There is no way a shortage in escrow could be an extra {$2000.00} each month. Our payments are automatically deducted and we have never missed or been late on a payment. They just keep saying that someone will get back to us, which still has n't happened. We have been paying the exact same amount for the last two years, then all of a sudden it doubles. They have our money and will not refund it. What now?
Company Response:
State: WA
Zip: 98103
Submitted Via: Web
Date Sent: 2015-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-06
Issue: Settlement process and costs
Subissue:
Consumer Complaint: Original bank sold my mortgage to Ocwen XXXX back in 2013, I 'been trying to get modification ever since, the XXXX time I made payments for three months and after the three months I was denied, next I try short sale for almost a year it was back and forth, finally I tried modification again and got it again, after XXXX payments later they ask for {$650.00} more no explanation, I do not want to lose my house, and it 's almost impossible., they milk the time so the total amount will be grader, do they have the right to do this?
Company Response:
State: FL
Zip: 33157
Submitted Via: Web
Date Sent: 2015-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-06
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Hi there, I actually completed a loan modification with IndyMac Mortgage XXXX, but shortly after my modification was approved and I started making payments, the loan was transferred over to Ocwen Loan Servicing. They did not accept the loan modification that IndyMac Mortgage XXXX has agreed on and instead raised my payment ( almost XXXX it ). I wanted to see if that was legal and if there are any options that could help me? XXXX XXXX
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-05
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: In XXXX XXXX I requested a modification of my mortgage, On XXXX/XXXX/XXXX I was sent a package with a payment plan for 3 months. On XXXX/XXXX/XXXX I was informed that I had successfully completed the trial period and was sent details of my new payment plan showing me a principal and interest of {$1100.00} and an escrow amount of {$500.00} for a total of $ {$1600.00} with an interest rate of 3.75 %. On XXXX/XXXX/XXXX I received a statement with a payment of {$1700.00} showing an interest rate of 4.375 % and principal of {$750.00} and interest of {$910.00} and escrow of {$65.00}. Then on XXXX/XXXX/XXXX I received a principal payment of {$760.00} interest of {$910.00} and escrow of {$65.00} still with a 4.375 % interest rate. Now I am receiving a payment request for {$2200.00}. I do not understand why the change in amounts and interest rate Initially I had a mortgage for approx. : {$2900.00} for 15 years, I was unable to make the payments on time after my divorce and ask for the modification but it appears that now over 30 years they want me to pay {$2200.00} monthly and still have the subordinate mortgage of {$77000.00} to pay. I have tried many times to have the remove the escrow and allow me to pay it my self since I was never late or missed any before the modification, but it appears they do not care and the only response I got from Ocwen was that " if I can not pay the mortgage then sell the house ''.
Company Response:
State: NY
Zip: 11234
Submitted Via: Web
Date Sent: 2015-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-04
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I had a mortgage being serviced by Ocwen and they have failed to reduce my principle or offer me any relief as ordered in the CFPB agreement dated XX/XX/XXXX. I have received legal foreclosure papers to appear on XX/XX/XXXX at XXXX district court XXXX XXXX XXXX XXXX. XXXX Michigan XXXX XXXX number XXXX. I feel Ocwen is not abiding by the order.
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2015-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-04
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My XXXX mortgage was modified in XXXX under the HAMP program. The terms were 2 % for 5 years ( 60 months ) changing to 3 % on month XXXX. That month was XX/XX/XXXX. Ocwen 's statement due for XX/XX/XXXX reflected the change to 3 %, but the P & I amounts were incorrect. They did get the interest portion correct, but the principle was miscalculated. The balance on the loan before the XX/XX/XXXX payment was {$300.00}. The Maturity dateis XXXX. So that leaves 299 months left at 3 % which yields a new Principle of {$680.00} and not the {$720.00} as written on XXXX 's statement. I spoke to XXXX at Ocwen ( her number is XXXX and at option XXXX enter ext # XXXX. When she called me back around XX/XX/XXXX she asked for copies of the modification agreement, which is not my responsibility to supply to them. They bought the servicing, they should have a completepackage. Further, if they correctly changed to the 3 % on the correct month ( XXXX month ) why do they need any documents, they simply just erred in calculating the correct principle. When I paid the mortgage on XX/XX/XXXX online, of course the website would not accept a smaller payment at all. So I paid the higher amount of {$1900.00} instead of the correct amount of {$1900.00} ( an additional burden of {$39.00} due to their mistake. Considering XXXX admitted to me that I was right, she claimed Ocwen could not change the terms without proper documentation. Well, How did they arrive at the correct 3 % amount ... its all stupid that a servicing company can not compute a simple change in a mortgage.
Company Response:
State: MA
Zip: 02149
Submitted Via: Web
Date Sent: 2015-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No