Date Received: 2015-06-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen, servicer of my home mortgage and has been defrauding me since they bought the loan. They have been taking my payments for a given month and failing to reflect to receipt of the payment on my mortgage account, instead inserting account information to indicate that no payment was made when the payment was in fact made by me. Also, they have been sending me XXXX-XXXX certified letters regarding my home mortgage and charging me almost {$10.00} per each letter and subtracting these charges from my monthly mortgage payments notwithstanding that many of the letters are duplicates. Ocwen has also been defrauding me by charging me late payment charges between {$150.00} and XXXX pet month and tacking this sum onto my principle balance. Included in these so called late payments are the accumulated certified letter charges, which I never agreed to pay and which are not mentioned in the mortgage note. In addition, Ocwen forcefully imposed escrow on the mortgage accounts despite the fact that I did not agree to the escrow when the mortgage note was signed nor when the note was modified. Prior to Ocwen 's wrongful imposition of the escrow in order to increase my mortgage payment by {$900.00} per month, I was responsible for paying the property taxes and property insurance on the property and did so in a timely fashion. After Ocwen imposed the escrow, I was forced to pay a higher monthly payment for the property insurance than what I had been paying and the coverage Ocwen secured was insufficient and substantially lower than my coverage. I contacted Ocwen by phone about the escrow and requested it to be removed because I had already paid the property taxes and never agreed to an escrow account. They stated once I provided proof to them that the property insurance was paid and property tax was paid, they would remove the escrow. I faxed documents Ocwen requested in order to remove escrow. Ocwen received the documents I submitted but refused to remove the escrow account. I contatedd Ocwen again after faxing the documents in to them and requested escrow to be removed. This time ocwen informed me that they would not accept my request by phone and stated that I had to request this in writing. I followed up with a written request to remove the escrow but Ocwen ignored my written request. This escrow dispute lasted about 3 months during which Ocwen forced me to pay an additional {$900.00} per month in escrow fees and refused to accept my mortgage payment without the additional {$900.00} per month. Additionally, Ocwen has mismanaged distribution of my escrow payments ever since they created the escrow account by not paying the total property tax bill by the due date to the tax authority which in turn has caused me to have to pay additional late fees ( through my monthly payments to Ocwen ) to the tax authority due to Ocwen 's failure to disburse my escrow payments in order to satisfy the property tax bill in full, by due date. This occurred completely as a result of Ocwen 's mismanagement of the escrow funds ( that I paid in their entirety ) on multiple occasions now. Ocwen is completely misappropriating and mismanaging and failing to properly apply my mortgage payments. Specifically, Ocwen is applying more of the payment into the interest and other fees than what should be applied according to the mortgage note and interest rate. In order to do this, Ocwen is failing to apply sufficient portions of my monthly payments to the principle balance of the mortgage. In summary. Ocwen is defrauding me, the mortgage holder, and committing gross mismanagement of my mortgage payments. Ocwen has violated the mortgage contract terms through gross mismanagement of my payments. Ocwen has grossly failed to observe terms of mortgage note thus causing me to suffer detriment and financial loss. I have sustained accumulated financial losses and equity losses as a direct result of Ocwen 's actions.
Company Response:
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2015-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I was told by Ocwen, I did not qualify for modification, please see attached decline letter from Ocwennd previous Complaint filed XXXX. Throughout this process, I 've had XXXX and have not worked for the past XXXX months my husband is on XXXX, and we have decided to sell the property. We 've been in escrow for the past XXXX months and granted a short sale approval several months ago. The buyer had problem financing the property because it was next to an oil pump, so they had to go with a new lender and was able to get financing. Our realtor asked Ocwen for new extension and was declining due to the Hud one not reflect the original payoff amount going to Ocwen, which was an error on escrows part. We made the corrections and still have not received it after XXXX months, and I 'm being told now that I do not qualify for a short sale because I 'd make too much, and they want to review my financial documents again but are asking me to resubmit everything again which I have already done and I was denied a modification. The buyer has spent money already on appraisals and have been very patient with us for the past XXXX months ; it appears Owen is just trying to foreclose and is not working in good faith. My Realtor has ask Ocwen, to send him in writing what they want at this point but they have n't, and keep tell him they have submitted a request ... .that 's been for the XXXX weeks. I resubmitted everything Ocwen requested and still as of today my agent was told by Assigned Negotiator ( Agent ID XXXX ) what was requested by ( Agent ID XXXX ) on XXXX/XXXX/2015 was n't correct and more was needed. He told my realtor, after my realtor explained to him he sent over exactly what was requested he would call him back tomorrow to double check. Also my realtor asked Ocwen, to send him in writing what was needed by fax or email and has not got anything sent. I was asked by my realtor to call on XXXX/XXXX/2015 to call and see if anything was still needed and I was told by ( Agent XXXX XXXX ID XXXX ) NOTHING was needed. My realtor called back XXXX minutes later and was told by Agent ID XXXX ) some documents were needed and that ( Agent XXXX XXXX ID XXXX ) tell me XXXX prior that these documents were needed, which is n't true. They wanted me to explain the new financial statement because I should my husbands XXXX so they wanted an award letter showing it was his not mine and an explanation about my son he gives me {$700.00} a month cash for bills and food, everything was send by email to Ocwen on XXXX/XXXX/2015. My realtor got a call today by Assigned Negotiator ( Agent ID XXXX ) that Ocwen still need an award letter for Me and blank financial statement since I had no income? My realtor explained to him what was requested and there was no award letter for me because my husband not I that received XXXX, he also ask why are they asking for something different today then from last XXXX and all we needed was and extension because short sale was already approved. He put my realtor on hold and told him he 'll call him tomorrow, my realtor again ask to send all request in writing by fax or email, and why have n't he received it yet after XXXX months. His response was he is the Assigned Negotiator but can only communicate by phone and had to request it be sent by other department, and would take XXXX to XXXX hour. But that 's what he 's been told when he request they send what they need in writing. Please see attach Short sale approval letter, Request for extension, Denial of short sale extension due to income being to high and payoff to low, copy of letter from Ocwen that I did n't qualify for modification and short sale was my only option. Thank you for your time and consideration.
Company Response:
State: CA
Zip: 90807
Submitted Via: Web
Date Sent: 2015-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-29
Issue: Improper contact or sharing of info
Subissue: Talked to a third party about my debt
Consumer Complaint: ON OR ABOUT XX/XX/XXXX I TOOK MORTGAGE OUT WITH XXXX XXXX XXXX LOAN NO. XXXX AND IN THE PROCESS TRANSPOSED NUMBERS AND IN ERROR CREATED A NEW LOAN TO SELL TO XXXX, XXXX & XXXX XX/XX/XXXX. THE GOOD NOTE # XXXX AND BAD LOAN NO. XXXX BOTH ACCOUNTS APPEARED ON MY CREDIT REPORT AS DUPLICATE, AND DISPUTED THIS PROBLEN WITH ALL CREDIT BUREUS WITHOUT CORRECTION AND VERFIED VIA FURNISHERS TO BE CORRECT XXXX TIMES UNTIL S.O.L. EXPIRED ON XX/XX/XXXX AND FINALLY DROP OFF AND WHEN SOLD OR TRANSFERRED TO OCWEN LOAN SERVICING LOAN XXXX REPORTED AS DUPLICATE TRU THIS DAY.
Company Response:
State: IL
Zip: 60445
Submitted Via: Web
Date Sent: 2015-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-29
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We purchased a home with a GMAC interest only loan ( {$3500.00} ) in XXXX of XXXX for {$760000.00} with a {$160000.00} down payment. Property taxes and insurance were not part of an escrow account for this loan. The California " XXXX XXXX '' burned through our property in XXXX of XXXX wiping out our XXXX XXXX. In XX/XX/XXXX we did not pay our property taxes as the XX/XX/XXXX financial collapse, reduction in my work bonus and the income from our XXXX XXXX was reduced to a loss due the XX/XX/XXXX wildfire substantially decreased our income. GMAC notified us that an increase of more than {$2000.00} per month would be required to meet escrow requirements. We had never missed a payment between XX/XX/XXXX and XX/XX/XXXX until we stopped making payments due to the increase in the monthly payment. I requested GMAC to supply me with the clause in our contract with GMAC that gives them the right to require this and they were not able to supply me with that clause. I informed them that if they could not come up with a more affordable solution we would have to stop paying all expenses related to this property other than general maintenance. Their response was " do what you have to do, there are no alternatives ''. We stopped making the payments when the higher payment was posted on the GMAC website. During the no payment period GMAC and I talked about HARP/HAMP modifications, short sale and deed in lieu options. After a while they agreed to a XXXX month trial period and on the phone they told me that we would be qualified to modify the loan in the price range of the new payments ( {$2400.00} ) if we made the XXXX/XXXX/XXXX, XXXX/XXXX/XXXX and XXXX/XXXX/XXXX payments on time. Only paperwork that we received stated that we could still be denied. During this time Ocwen took over servicing the loan. For a long time there was no communication other than mail telling us of the change. It is my opinion that GMAC started the " trial period '' to generate income knowing that the transfer to Ocwen was coming. At one point with GMAC the paperwork was errantly processed and a foreclosure sale occurred which GMAC had rescinded. When I finally was able to get someone that could help I explained where we left off with GMAC. They said they had no information about these conversations or the trial modification and that we would have to start over. So we did. We filled out another modification package and we started over. The response was that we were denied the trial modification took several months to obtain and it was never done in writing. Now we are on a month by month foreclosure. It seems this benefits Ocwen and the investors as they can and they do deny short sale offers due to the date is too close to the foreclosure sale date as required by Ocwen ( XXXX days ). This has been a nightmare for us living XXXX on the edge of knowing whether we are going to be forced to move or not. Now it seems they want to really push for a foreclosure. I researched Ocwen and they have a terrible track record with consumers in our situation. The current settlements with the CFPB and XXXX state Attorney Generals seems to make getting us through as a foreclosure as being their most low cost alternative. We feel that we were really never treated properly. Our only goal was to get a loan modification. GMAC and Ocwen did everything in their power to convince us that we did not qualify even though our income had increased during this process. And they did a good job of this as we thought our only option was a short sale. Which they made impossible by overpricing the property to the point that all offers looked like low ball offers when they were actually at or near market value. We would like to be reprocessed as if we were back in XX/XX/XXXX when all our payments were made on time.
Company Response:
State: CA
Zip: 92028
Submitted Via: Web
Date Sent: 2015-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-29
Issue: Settlement process and costs
Subissue:
Consumer Complaint: This complaint is being submitted by XXXX XXXX XXXX on behalf of the borrower. XXXX XXXX XXXX represents the borrower for the limited purpose of filing administrative complaints and assisting with loss mitigation. Ocwen is the current servicer of the borrower 's mortgage loan. This loan is not currently in foreclosure. The following violation has occurred with regards to the borrower 's mortgage loan:1. Ocwen 's failure to send periodic mortgage statements : The borrower has not been receiving mortgage statements since the borrower received his modification in XXXX of 2014. The borrower lives at the property address.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2015-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-28
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: See attached letter. This matter has not been resolved. They are now saying I owe them from XXXX/XXXX/2014 to present and added over {$6000.00} for escrow. They have changed my payment without cause. I do not understand this.
Company Response:
State: GA
Zip: 31405
Submitted Via: Web
Date Sent: 2015-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-28
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: The mortgage servicer does not send a monthly statement each billing cycle. I have called them to request this, but all they do is send copies of back statements.
Company Response:
State: OH
Zip: 43016
Submitted Via: Web
Date Sent: 2015-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-27
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: A year ago I filed a complaint on OCWEN Mortgage company because they were denying my HAMP modification from IndyMac Mortgage. This was resolved I just finished a chapter XXXX on XXXX XXXX, 2015. I was setting up my mortgage payment to come directly out of my account for XXXX XXXX, 2015. My XXXX pension payment was not cleared from the retirement payroll so I went on OCWEN website to change my payment options at that time I saw they had changed my payment from XXXX to XXXX. My payments was approved in the Home Affordable Modification Agreement. The change of my mortgage took place within XXXX days of me setting up my account. I never received anything in writing about them changing my payments. When I called OCWEN I was told it for my escrow the reason why my payments went up XXXX dollars. If I had never went back on the website this amount would have been taking out of my account and my account would have been overdrawn.
Company Response:
State: MI
Zip: 48239
Submitted Via: Web
Date Sent: 2015-06-27
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-27
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We filed for bankruptcy in XX/XX/2013 but have continued to make our mortgage payment to Ocwen Loan Servicing each month, on time. They sporadically send monthly statements with the payment coupon. I have called them numerous times to let them know we expect to receive the monthly statement with payment coupon and they are still not doing this regularly. They seem to miss every 3rd month. It makes me feel that they WANT us to default on this loan.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2015-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-26
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: I bought my house in 2006 and put 25 % down. Ocwen manages the loan, andI have been in foreclosure several times. They say I can not have loss mitigation. The loan is now for forty years with a balloon payment. The note is worth about XXXX, the house is worth less than XXXX. They have charged so many fees. The first year alone I paid {$29000.00} to the company, yet I own more now. I was diagnosed and treated for XXXX, and I feel I ca n't go on like this. I am very scared. I have no family really, I have a great son, and my husband is mad all the time. I had a lot of friends where I used to live, I do n't know anyone here. I can not sleep or eat, and am still sick from the XXXX XXXX. I have no consumer debt. I know we all have to make our own way. My father was in the XXXX XXXX, we were stationed in XXXX and XXXX. He left me something when he passed at age XXXX when I was XXXX. He was a great father. My uncle, a XXXX, took that from me. A district judge signed off on a settlement agreement where my uncle said he would give it back, but he has n't. I want to leave something to my son, he is a good boy. I am very lonely, and would like to work more. I have never taken disability or anything, but I really really need some help. Thank you in advance for reading my words and thinking about my family. Take care now, XXXX
Company Response:
State: VA
Zip: 22601
Submitted Via: Web
Date Sent: 2015-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes