Date Received: 2015-07-01
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen Loan Servicing LLC has failed to validate my Qualified Written Request. I am in the state of XXXX. I have sent Ocwen 4 Qualified Written Request and also two Debt Validation Letters by Certified mail. I have asked them to validate the alleged debt that they say that I owe to them. I have informed them that I suspect errors of the amounts owed, over charges, interest etc. Also I have found after my Lender filed a assignment of rents in XX/XX/XXXX they went out of business and there has never been any other assignments in the county records after 8 years. There has been only one Lender attached to my mortgage since XXXX XXXX. Section XXXX of my mortgage states the Lender is supposed to contact me. Ocwen servicing is not my creditor lender. As of this date Ocwen has refused to validate the debt. My complaint is regarding their refusal to answer and prove the debt. They received my first letter dated XXXX XXXX. Ocwen continues to report to XXXX, XXXX and XXXX every month since I sent all the debt validation request to them. These are clear violations of the law. Ocwen has sent me many letter and monthly statement asking me to submit payments since they have received these request. I received XXXX demands for payment letters in one day in separate envelops along with many other letters and statements since my request for validation. Ocwen also informed me in writing that they do not have to answer me. They do n't follow the law because no one stops them. They make so much money by trickery and greed they have completely gotten out of hand. Ocwen loan servicing debt collector started harassing me with phone calls in XXXX XXXX. I then asked them in writing to stop calling me all day every day from XXXX and from their office. The phone call problem continues as to this day, they use different phone number now. The last dates that they reported and pulled my XXXX, XXXX and XXXX personal credit file are XXXX XXXX, XXXX, XXXX XXXX XXXX and XXXX XXXX, XXXX. I have also sent disputes to all credit agencies by certified mail. Ocwen is clearly in Violation of the FDCPA, FCRA, XXXX, XXXX. Ocwen has also infiltrated my information with the county clerk 's office they have filed bogus assignment in XX/XX/XXXX asking for all the interest from the deed of trust and had a Premium Title OF XXXX record the substitution of trustee in XXXX XXXX, which states, when recorded mail to XXXX XXXX XXXX in XXXX XXXX meaning that they are planning to sale my property, which they know that they have no legal right to do. This is fraud, these people need to be arrested for what they are doing to innocent people that do n't have any idea what they are doing to them. Ocwen is also reporting false information in my credit file. I would like to know how they are able to tamper and back date to XX/XX/XXXX and place their information in my file and remove my original lender 's information and place their name in the file this is very strange. These people are corrupt. It sound to me like they are paying the credit agencies off to input false information. How else would they be able to tamper with my personal credit records. This is very serious to me and needs to be looked into. This is clearly fraudulent activity. There needs to be an immediate investigation regarding Ocwen Loan Servicing LLC, XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 93536
Submitted Via: Web
Date Sent: 2015-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-01
Issue: Settlement process and costs
Subissue:
Consumer Complaint: In XXXX we filed for Chapter XXXX bankruptcy our current mortgage was withIndymac bank. Current mortgage loan was discharged and loan was sold to Ocwen mortgage in XXXX we made mortgage payments to Ocwen for 7 years. InXXXX XXXX we wanted to refinance our loan because property value wentup and we wanted to fix up our home. Shortly after there was no loan under arename and no original mortgage note could be provided. Spoke with Ocwenmanagement and everyone gave us the run around and told us our loan doesnot exist. I asked Ocwen management why were they taking our mortgagepayments and they replied to me " why was I paying them '' soon after I fileda R.E.S.P.A QUALIFIED WRITTEN REQUEST in XXXX XXXX. Ocwensubmitted documents but we are still missing XXXX items out of XXXX. We recentlyreceived a letter from XXXX that they are our new mortgage holders. Ocwenhas not complied with the R.E.S.P.A QUALIFIED WRITTEN REQUEST andloan was sold to XXXX in XXXX XXXX, XXXX.
Company Response:
State: HI
Zip: 96706
Submitted Via: Web
Date Sent: 2015-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-01
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: failure to adhere the proper notice requirements for periodic statements when the borrower is 45 plus days past due as listed below. DELINQUENCY INFORMATION. If the consumer is more than 45 days delinquent, the following items, grouped together in close proximity to each other and located on the XXXX page of the statement or, alternatively, on a separate page enclosed with the periodic statement or in a separate letter : The date on which the consumer became delinquent ; A notification of possible risks, such as foreclosure, and expenses, that may be incurred if the delinquency is not cured ; An account history showing, for the previous XXXX months or the period since the last time the account was current, whichever is shorter, the amount remaining past due from each billing cycle or, if any such payment was fully paid, the date on which it was credited as fully paid ; A notice indicating any loss mitigation program to which the consumer has agreed, if applicable ; A notice of whether the servicer has made the first notice or filing required by applicable law for any judicial or non-judicial foreclosure process, if applicable ; The total payment amount needed to bring the account current ; andA reference to the homeownership counselor information disclosed pursuant to paragraph ( d ) ( 7 ) ( v ) of this section.
Company Response:
State: SC
Zip: 29687
Submitted Via: Web
Date Sent: 2015-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-30
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I recently submitted a complaint against Ocwen ( my second complaint against them ) through the CFPB due to an Escrow/payment increase/notice issue. I realized today that after I submitted the complaint to the CFPB, Ocwen chose to reverse my previous XXXX loan payments. I called Ocwen to find out why these payments were reversed and they could n't tell me why. They did assure me that the payments were reapplied to the account. However according to the customer online payment history through the Ocwen website, it does not show the payments were ever reapplied. An escrow review should not require a multi-payment reversal. I feel as though Ocwen is retaliating against me for making complaints against them to the CFPB. I have never missed a payment and do not know why Ocwen continues to make things difficult for me to ensure my account is serviced correctly. I am XXXX and I am even having a difficult time figuring out what is occurring and why action is being taken on my account. In my professional experience, inaccuracies and misapplication of funds tend to increase with multiple reversals and reapplication of payments.
Company Response:
State: TX
Zip: 75022
Submitted Via: Web
Date Sent: 2015-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-29
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Ocwen is again violating the CFPB 's rules by not creating periodic payments, directly contacting a person who is represented by counsel a FDCPA violation, using deception in an attempt to get a homeowner into a new modification, not honoring the existing terms of modification, and providing a consumer false information.
Company Response: Company can't verify or dispute the facts in the complaint
State: NV
Zip: 89121
Submitted Via: Web
Date Sent: 2015-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-30
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Timely final payments on a loan serviced by Ocwen were made and put into " suspense '' which accrued penalties, interest and additional fees. The final payment was {$130.00}. The amounts continue to accrue without explanation which at one point even showed a credit balance on my account. Later I applied for a operating loan for my farm and was denied because of the Ocwen reporting my " bad credit ''.
Company Response:
State: WA
Zip: 98837
Submitted Via: Web
Date Sent: 2015-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-30
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Began calling servicer when income decreased. Call center in XXXX gave false information repeatedly. Sent in repeatedly load modification packet American Home mortgage was working with us on modification while filing foreclosure and not serving or advising Hope Now was contacted to no avail. Homeowners were dual tracked repeatedly. Libor rate is
Company Response:
State: FL
Zip: 32825
Submitted Via: Web
Date Sent: 2015-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-30
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Settlement and modification was negotiated between Plaintiff/Defendant on foreclosure in XXXX 2011. Recorded documents by Plaintiff reflect fraud in that HAMP Modification Header was fraudulently attached. This was not a HAMP - no application was completed by homeowners. Further undendorsed copy of note was attached to modification. ENDORSED NOTE was filed the day after summary judgment hearing in which summary judgment was granted. Endorsed note was not filed prior to hearing and not available for homeowner to inspect prior to summary judgment hearing. # XXXX ISSUEModification amounts were provided by OCWEN to Plaintiff. Homeowner made payments as promised until Ocwen refused to accept payments as escrow shortage existed. One payment is still in suspense. Repeated efforts by homeowner to Ocwen were met with misinformation. Homeowner was again forced to obtain counsel to solve issue. Ocwen has publicly stated repeatedly that they do no require confidentiality statements from homeowners, yet we signed one and are still barred so I can not attach copy even though they recorded. Ocwen did not show good faith in that they made representation to my counsel that modification/settlement would not be recorded - yet they recorded fraudulent documents. This situation remains unresolved, despite homeowners best efforts through counsel to resolve
Company Response:
State: FL
Zip: 32825
Submitted Via: Web
Date Sent: 2015-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-30
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: Below is part of letter that I sent to Ocwen Loan Servicing ; they replied back with saying they would modify the loan under HAMP, but the conditions were a 3 % rate and they would add a balloon payment of {$170000.00} at the end of the mortgage. Premise -Since the inception of this mortgage loan, it has literally taken a toll on my family and I. My family consists of my wife and I and XXXX children ; all who currently live in our home. Back in XX/XX/XXXX. I started a construction project on my house. Having only a XXXX bedroom house at that time, we needed more space for my family. I did most of the construction myself and my goal was to do it over time. As long as I had the roof and siding on, I was n't concerned on how long the inside would take for me to finish. I knew we had limited income and could only do pieces at a time. As you will see from my tax return of XX/XX/XXXX, we made {$50000.00} in income before taxes. Not a lot of money considering the cost of living in New Jersey and our surrounding area and although it was tight, we managed. My credit was also towards the lower end. So, the probability or possibility of getting another loan was not high. I responded to an ad and I talked to a mortgage broker who told us he could not only help to finance the construction, but also to get a new mortgage approved once the construction was complete. Although, I could not believe that this was possible, we said ok. This is where they roped us into a short loan of {$30000.00} at 24 % interest into a larger mortgage. But the mortgage broker was so slick, even coming to my work and having me sign papers on top of my car. Although, I thought it was different, I guess I trusted the guy. But somehow thru the whole process, I started with a {$150000.00} mortgage and ended with a {$260000.00} mortgage and got very little value of it. Predatory Items -1 ) Asset Based Mortgage instead of ability to pay - Debt to Income - Exhibits E & F - Total household GROSS income in 2004 was {$50.00}, XXXX ; Total of yearly mortgage payment = {$30000.00} ( {$2500.00} per month as represented in the papers ) 60 % of my gross income to pay the mortgage, which is absolutely unsustainable. 2 ) Appraisals - Exhibits A, B, C, D - Appraisal used by mortgage broker/mortgage company was inflated because of the lack of income and credit report ; they needed the inflated value of the home to be high ( Their appraisal came in at {$540000.00} ). Our town had independent appraisals also done that year and their appraisal came in at {$200000.00}. That leaves a difference of {$230000.00}, which any reasonable person would conclude that the brokers/banks appraisal was flawed, either intentionally or ineptitude. Given our documented income and credit, what would a reasonable person conclude? 3 ) Multiple, Duplicate Fees and Varying Truth in Lending Documents - Exhibits G, H, HXXXX, I, J - The broker came to my work at least XXXX times that I remember to sign documents ; and I literally remember signing them on the top of my car. 4 ) Given copies of documents prior to signed copies - Exhibit K, L - Some of the documents I signed, I never received a copy of the signed copy ; I was just given a copy in advance of what I signed. So, in reality, I could have signed something completely different. 5 ) Value received nominal compared to the cost - Exhibits M, N - I started in XX/XX/XXXX with a {$150000.00} mortgage and ended with an unaffordable {$260000.00} mortgage. Only value that I received was a {$30000.00} construction loan, payoff of {$5700.00} car loan and a payoff of {$2900.00} credit card. Total Value Received plus original mortgage = {$190000.00}. As I go thru paperwork today, I am still struggling to find out how it got up to {$260000.00}.
Company Response:
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2015-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen Loan Servicing : Need I say more? NOTHING has changed since the settlement. They are still using the same old tactics ; 1 ) Taking advantage of homeowners with servicing shortcuts and UNAUTHORIZED fees2 ) misconduct at every stage of mortgage servicing process3 ) Failure to timely and accurately apply payments made by borrowers and failing to maintain accurate account statements4 ) Charging borrowers unauthorized fees for default-related services5 ) Imposing force-placed insurance on consumers when Ocwen knew or should have known that they already had adequate home-insurance ( in order to get kickbacks from their affiliate " XXXX '', funnelling XXXX t XXXX6 ) Artificially inflating borrowers premiums by XXXX TIMES the cost of coverage7 ) Failure to release loan satisfaction papers if someone is lucky enough to refinance after THEY TRASH YOUR CREDIT SCORE8 ) Too many others to list hereXXXX )
Company Response:
State: FL
Zip: 32086
Submitted Via: Web
Date Sent: 2015-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No