Date Received: 2022-11-02
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/XXXX, {$2000.00} was sent to an account that Never provided any service. Unfortunately I was scammed
Company Response:
State: MI
Zip: 48312
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/2022, I made a payment on my Chase credit card XXXX through another financial institution in the amount of {$1700.00}. On XX/XX/2022 I check my Chase account because I received a notification that my payment was received but when I check my available credit it says {$0.00}. I called Chase 4 times on XX/XX/2022 and inquired how there was no available credit when I made a payment. Two reps were extremely rude and disconnected the line prematurely and the other two reps did not offer to credit my account even though Chase already received the funds from my financial institution. As of right now, I do not have access to the {$1700.00} AT ALL. Chase has robbed me and is holding my money hostage. I will not accept this level of discrimination according to 15 USC 1691.
Company Response:
State: GA
Zip: 310XX
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX I received an email from chase that me and my husband owe {$9400.00} to our mortgage company 5 days prior to XX/XX/XXXX, or our mortgage goes up {$1300.00} per month for 1 year. My husband and I were immediately confused. We have paid our mortgage on time every month and we have a fixed interest rate. After much of my own investigation. Chase bank obtained our loan from XXXX XXXX last year. They obtained the completely wrong tax information. They had my property taxes down as {$11000.00} per year. When my taxes had been XXXX. They paid my taxes quarterly. I also found out my taxes went up {$2000.00} mid year. Which chase bank paid for however, my monthly mortgage never changed. So not only were my taxes down incorrectly in their files but they went up as well. I asked the servicer to allow me to take my home owners insurance and property taxes out of my escrow as I no longer trust their calculations. This would also decrease the amount that is due at the end of the month considering a good portion of that money owed is escrow. Chase Bank is not only not taking accountability for their error, but denying me the ability to remove property taxes and home owners insurance off of my escrow. They say because I have PMI their policies wont allow it. I told them I do not have the funds to remove PMI that would require {$100000.00} from me. They told me nothing else they can do. They have handled my account all year. I handle all of my personal banking through chase. This is something that shouldve been captured earlier or even given more time to come up with such funds. That amount of money up front or increase per month can put us in foreclosure. That is another mortgage to pay every month for one year. Not to mention our mortgage even after this lump sum or increased payment for a year. Our mortgage still goes up {$500.00} more a month permanently due to their error.
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: We were travelling from XXXX to XXXX to XXXX. All bookings were done with Chase Sapphire XXXX credit card. The card covers purchase protection. Our flight from XXXX to XXXX was delayed due to bad weather conditions due to which we missed our flight from XXXX to XXXX. We had to book another flight from XXXX to XXXX to make sure we reach XXXX on time to get onto our flight from XXXX to XXXX. However, we missed the flight. We had to book a new flight with XXXX for my XXXX and myself from the XXXX which costed us a lot of money. Because of this delay, we had to also land in XXXX XXXX since there weren o flights available to XXXX, and rent a car to drive back to XXXX from XXXX XXXX. Chase team confirmed over the call that weather conditions are covered under purchase protection and all of these events unfolded due to the first delay of flight which occurred in XXXX. However, we've filed the claim with them since XXXX and there has no decision yet. I've provided all the required documents and they keep asking for repetitive documents again and again. Thousands of dollars are at stake, and they're only delaying the process after providing all the documents. I've contacted all airlines and no refunds or compensation were provided. Proof of the same in writing is also provided to Chase. I've filed a claim to reimburse all associated costs of flights and car rental that were caused due to the flight delayed due to weather conditions. After repeated calls and requests, they've been only requesting all documents XXXX after the other, sometimes repeatedly asking the same documents, but no response is granted after that. Ticket Details : XXXX to XXXX - XXXX XXXX : Booking for XX/XX/2022 = {$360.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX : Booking for XX/XX/2022 = {$870.00} USD New bookings due to delayed flight from XXXX to XXXX : XXXX to XXXX - XXXX : XX/XX/2022 = {$410.00} XXXX XXXX to XXXX - XXXX : Booking for XX/XX/2022 = {$1200.00} XXXX XXXX ( XXXX ) to XXXX - XXXX Car Rental - XXXX = {$160.00} USD
Company Response:
State: NH
Zip: 03051
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: A person by the name of XXXX XXXX on XXXX created a post collecting fees for softball league and registration. Collected an amount of {$210.00} from me also gave me all the info correctly telling me the park the games were going to be at, how many games, how the uniforms looked like, etc. as soon as I sent the money I thought everything was okay because he responded back to me with no issues but upon seeing a post that I was not the only one his account was deleted and I was scammed.
Company Response:
State: AZ
Zip: 85323
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: XX/XX/XXXX - Joint owner of account went to bank to withdraw funds and was advised that there was a collateral hold on the account from XX/XX/XXXX. The branch was unable to locate an account in question. Same day I attempted to contact the bank. I was transferred to over XXXX different agents and was initially advised the hold was related to a paid in full auto account. Then advised that was a mistake. The joint account holder was then advised that it was a personal loan that was also paid off. The hold has not been listed. I was then hung up on by several agents when attempting to identify the loan. XX/XX/XXXX - I again contacted the bank in an attempt to identify the source of the hold. No one is able to identify a loan, only a notation of a loan placed on the account. Statement attached evidencing no hold on account. Account printout related to hold.
Company Response:
State: TX
Zip: 77020
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I received a payment of {$50000.00} on XX/XX/2022. On XX/XX/2022, my bank deducted the exact amount without reason nor any consent from me. I sent messages to try to get it back and they never answered me. They keep sending me a message asking if they could debit my account ( which they did already ) but I keep sending back email saying I do not approve.
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/22 The check was deposited in the amount of {$11000.00} XX/XX/22 Account was closed due to error on check where my name was put on the memo line and the source of the funds was put on the payee line XX/XX/22 submitted documents to prove funds were mine XX/XX/22 Chase bank has no record of documents being submitted XX/XX/22 resubmitted documents and was told a 1099 liking me to the funds
Company Response:
State: CO
Zip: 800XX
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received a call from Chase bank at XXXX XXXX on XXXX saying there was fraudulent wire transfer. I was asked to sing into any desk and chase. The person sent XXXX to XXXX XXXX in Florida. Chase said it is not fraudulent activity and won't help me
Company Response:
State: CA
Zip: 95838
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I was victim of fraud and instead of helping they made things worse would not refund a false transaction even though I was told they would and it would show up in 2 hours it never did and put my account on hold even though all I did was report the fraud I couldnt access my money make payments causing me to not be able to pay rent car payments credit card that are on automatic payments. Treated me the victim like I did something wrong. XX/XX/28 transaction for XXXX fraud more than it was supposed to be XXXX account on hold for all funds need my money
Company Response:
State: TX
Zip: 75043
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A