Date Received: 2022-11-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My checking account was hacked and someone used it to pay XXXX dollars to themselves and I informed chase and they didnt want to reimburse me for the fraud and it happened around XX/XX/XXXX, and XXXX.
Company Response:
State: FL
Zip: 33312
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: JP Morgan Chase Authorized a payment to a Hotel in XXXX saying that they had approved me the credit to rent a room when they won't even cover me if I don't have the money in the account. So now in XXXX they want to charge me {$460.00} Dollars I never ask for and because they couldn't get in contact with me they charged me didn't even send me a message on my app that's really trying.
Company Response:
State: FL
Zip: 33025
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XX/XX/2022 XXXX XXXX XXXX - an hard inquiry was made to my credit report. I did not make this request XX/XX/2022 JPMCB card services - an hard inquiry was made to my credit report. I did not make this request
Company Response:
State: OH
Zip: 44136
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: - I published a comment on an event 's XXXX page asking if anyone was selling tickets to their event this coming Saturday. I then got several messages from people trying to sell me their tickets - Out of all the people, one of them seemed to have a high follower count so I believed they were a legitimate seller. They still insisted I use XXXX, but I asked that they transfer the ticket to me first - I felt compelled to send them the money quickly after they transferred the ticket. It took a while for them to transfer it to me. - They told me that the ticket would appear on XXXX ( the original seller of the event ticket ) - When I received the email appearing to come from XXXX, I promptly sent them a XXXX payment through Chase to the email they provided me : XXXX - It was hours later when I still hadn't seen the ticket in XXXX that I realized that the email I received was from XXXX- I tried contacting them to ask for a refund, but they left me on read.
Company Response:
State: CA
Zip: 94063
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I've previously reported to Chase 2 unauthorized transactions on my account : XX/XX/2022 {$120.00} XX/XX/2022 {$110.00} Total : {$230.00} Chase is refusing to reimburse me for these fraudulent transactions in violation of federal law.
Company Response:
State: FL
Zip: 32810
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: In XXXX, a check was written out to XXXX XXXX for my credit card payment. I was soon notified that payment was not received and discovered that someone had stolen my check and forged the amount of {$80.00} to {$850.00} and deposited into a personal account. As soon as I learned this had occurred, I immediately went to the branch to file a Declaration of Unauthorized Endorsement or Altered Item in XXXX. It is now XXXX and the bank has not reimbursed my account of {$850.00} that they allowed to be deposited into someone else 's account. I am a senior citizen on a fixed income and {$850.00} is a significant amount of money they pulled from my account. The check was CLEARLY fraudulent/forged and yet, XXXX is doing NOTHING to recoup my losses. I have followed up with their Fraud Team over a dozen times, in addition to calling and speaking to the branch XXXX on several occasions. All they can tell me is that it's still ongoing ... AFTER 9 MONTHS?! CHASE continues to tell me their hands are tied and they are at the mercy of the other bank to return the funds. RIDICULOUS! XXXX customer protection!
Company Response:
State: CA
Zip: 91352
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, I placed an order on XXXX to purchase a sneaker named XXXX XXXX XXXX XXXX XXXX Reverse Mocha size XXXX. On XX/XX/XXXX, I have received a XXXX tracking saying my order had been delivered with my name signed. Obviously, I DID NOT sign for anything that day because I did asked my household members and my neighbors and they said they did not sign for anything. So, I lost {$1300.00} and received nothing. I decided to dispute to Chase Credit XXXX on XX/XX/XXXX and explained my situation and they credited me temporary. Today, I received the letter from Chase saying that they decided to reverse the credit to the merchant and told me that the delivery statement was valid. Right now, I want to challenge that decision and I want CFPB to help me.
Company Response:
State: TX
Zip: 76504
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: From XXXX XX/XX/XXXX to XXXX XX/XX/XXXX, Chase credit card charged me 5 transaction fees totaling {$52.00} and 2 cash advance interest fees totaling {$12.00} related to XXXX payments. Prior to the XX/XX/XXXX transaction fee, XXXX transactions were not assessed a fee. Chase did not inform me of the change to its fee structure. I requested refund of the fees but Chase said it could only refund 2 of them. I would like all of the fees refunded because Chase did not clearly and plainly communicate that XXXX transactions would be newly subject to them.
Company Response:
State: MD
Zip: 20817
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I paid {$2000.00} for a one week stay at XXXX resort in XXXX XXXX. However, I had to leave 2 days early. The resort agreed to refund the remaining balance of {$570.00}. I have a email from management authorizing the refund. Now the resort wants to charge me the {$570.00}. I have contacted the chase cradit card company but getting the run around.
Company Response:
State: TX
Zip: 77346
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited {$4000.00} cash to my Chase checking account at the ATM which is located at XXXX XXXX XXXX XXXX, XXXX CO XXXX about XXXX on XX/XX/2022. However, there was a malfunction with the ATM, the deposit process did not go through. It required me to call the customer service phone number on the ATMs screen in order to get the credit to my bank account without printing any receipt. I called customer service right after that, and they give me the claim reference number XXXX about the missing deposit. I have been calling Chase customer service back and forth, and they said the deposit will be shown in my bank account maximum is 10 days. I still have not seen any money from the deposit in my checking account. I called Chase customer service again and talked to the claim department manager. She informed me that they closed the claim because the investigation team could not locate the fund in the system. There was a problem which is why the ATM could not print out the receipt for me. I requested to reopen the claim and check on the footage at the ATM at the location and the timeline that has been mentioned above to prove that I was at the ATM depositing cash. They denied my request and told me to get law enforcement involved if I want to check the footage. I went to the XXXX police department in Colorado to ask for help, but they responded back to me that they are not authorized to do it because that was the ATM malfunction, not a crime. The bank was supposed to do it when investing my claim. {$4000.00} cash is not a XXXX, there was no way it can disappear like that. I hope CFPB can help me to get the money back and guide me what is the next step that I need to work on. I am looking forward to your response. Thank you!
Company Response:
State: CO
Zip: 809XX
Submitted Via: Web
Date Sent: 2022-11-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A