Date Received: 2022-11-05
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: In a foreign country, through a scam of sorts, an unauthorized person gained access to my PIN number. This happened just after the individual stole my debit card, of which I also had no knowledge. This person proceeded to make withdrawals from an ATM before I realized what had happened and was able to lock the card. Chase Bank refuses to pay back according to requirements laid out in Regulation E of the EFTA, because they can not prove fraud. Upon asking one of their supervisors ( on a recorded line ) to expand on what would be required to prove fraud, she told me, Theres nothing you could give us to prove fraud. Since your PIN number was used, this will not get approved. I offered XXXX footage from the ATM and from the place that I was at the time of the unauthorized transactions to prove that it wasnt me, and she said that it didnt matter. Nothing would help me. I talked to another supervisor who told me that I could submit information for them to re-investigate the claim, but other than ( possibly ) fulfilling the minimum requirements of the federal government ( and XXXX be checking on this to pursue legal action ), they are doing absolutely no investigation whatsoever. This even occurred on XX/XX/22. I notified the bank on the same day of the fraudulent activity ( within the 2-day requirement ). On XX/XX/22 I received a letter stating that they would do nothing and would be removing the temporary credit theyd given me.
Company Response:
State: AL
Zip: 351XX
Submitted Via: Web
Date Sent: 2022-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: JP MORGAN BANK CHASE BANK, NA Continues to report to this day to XXXX XXXX up till XX/XX/XXXX per XXXX report dates XX/XX/XXXX for the XXXX checking account ending in XXXX charge off closed XX/XX/XXXX with a balance of {$1800.00} that was reported to Chase as fraud on or about XX/XX/XXXX and XX/XX/XXXX due to fraudulent payday loans. Also the balance was discharged on XX/XX/XXXX bankruptcy case XXXX and should reflect a XXXX balance.
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XXXX of 2022 I thought a payment was on autopay for XXXX but was wrong. I caught the error almost in time and called XXXX to pay off the full amount. At this time it had not been reported to the beuerues and the rep told me if I ended up hitting my credit to call to have it removed. I called both XXXX and XXXX and the account still indicates a 30 day late payment. This dropped my score close to XXXX points and I don't know what else to do but file a complaint here. My credit payment history is not a liability and now my report is showing multiple missed payments and that is not true. Please help me get this removed so I can continue making true progress in managing my finances well.
Company Response:
State: CO
Zip: 80110
Submitted Via: Web
Date Sent: 2022-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I referred XXXX XXXX to the Chase Business ink Unlimited card. She used my referral link and was approved for a $ XXXX credit limit. Her zip code is XXXX in XXXX XXXX, CA I was supposed to receive a {$200.00} bonus in the form of rewards points. I did not receive them and when I called Chase they said they can't see that the person used my link. She most definitely did. I want my points please.
Company Response:
State: CA
Zip: 90621
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I am a XXXX XXXX XXXX My commissions are paid by the XXXX XXXX The month XXXX I had deposited my checks. At the end of the month, they all were taken away AFTER being cleared and flagged for a scam. I got all checks verified except for one. They dont want to a verify a {$7000.00} check because the title company does not have a registered number with chase. The CEO of XXXX XXXX XXXX does not know what this means. I have provided documents, and cleared paperwork on the side of XXXX XXXX XXXX they do not want to take any of it I have been struggling to get my money. Please help.
Company Response:
State: TX
Zip: 79938
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: This is a report of illegal use of my Chase Bank issued visa credit card by a felon who lives in another state. The felon charged over {$1700.00} on a card where no other persons than myself are authorized to charge paying her bills and buying goods and services. This person also attempted to change the profile and successfully changed my email address so she could go undetected. I now have her identity because the bank replaced the cards with one bein in her name. Her name is XXXX XXXX, XXXX, lives in XXXX, PA and I have a report on her and a picture of her from a background search. This is the name on the card which I still have in my possession.
Company Response:
State: MA
Zip: 016XX
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I sent money over XXXX for concert tickets after picture confirmation of the tickets for a total of {$500.00}. The person never sent tickets or responded. I reached out to Chase bank to try and get this sorted out and they told me they could do nothing about it and hung up on me. I do have a claim out with Chase but they seemed like they could care less about helping.
Company Response:
State: CO
Zip: 80226
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I applied to the XXXX Homeowners Assistance Fund ( HAF ) for help with my mortgage payments. Last week I received an award notice from HAF indicating they would provide funds to pay my mortgage for XXXX months. I also received an email last week dated XX/XX/XXXX from HAF indicating they have deposited {$5700.00} into the JP Morgan Chase account sent via wire. It was mentioned in the email that I should call Chase to make certain the funds were in the account. I called Chase last Friday and the person I spoke to said that it should take a few days for the funds to be deposited. Today I spoke to someone who said it should now take up to ten business days for the money to be transferred. As usual Chase is giving me the run around. They have treated me in the last few years abusively. I need these funds sent by HAF to pay my mortgage. I can not take Chase stonewalling me. Please tell Chase to abide by the law. These are Federal Funds that were sent to Chase. Tell them to release these funds in which HAF has told me they are already in Chases account. HAF even gave me the account number. I am XXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I sent a secure message the other day to Chase, informing them that I would pay my freedom unlimited card off in full at the end of the month. And asking them as a one time courtesy if they would waive an interest charge, they refused, saying they can't do that however, every other bank that I've asked to do this has been able to do it as a one time courtesy this is the reason for my complaint I informed the chase bank I would be filing this complaint as well.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: XX/XX/2021 - I got a credit from " Chase XXXX Marriot '' with the promise that every single point received from my purchases would be transferred to my Marriot XXXX, where I could convert the points into stays at any Marriot or affiliated hotel or resort. More than one year has passed. I earned XXXX points in the past years from the Chase credit card, which was never transferred to the Marriot XXXX account # XXXX ( that shows just and still XXXX points ). Several attempts by calling customer service to both companies to fix that was made, with no success. I just want the points to be transferred so I can redeem the points on Marriot XXXX.
Company Response:
State: NC
Zip: 28210
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A