Date Received: 2022-11-03
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Chase Marriott XXXX points were to be redeemed for a 6-night stay at XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/2022, 17 days after check out, without our authorization, XXXX XXXX charged our Chase Marriott XXXX credit card {$660.00}. I contacted XXXX XXXX XXXX XXXX three times on XX/XX/2022. On XX/XX/2022, I spoke to XXXX XXXX XXXX. XXXX XXXX advised we were charged for what they say was insufficient vouchers. Chase Bank will not allow us to dispute the charge on our credit card because we stayed at the hotel. Even though it is Chase 's XXXX program that was to cover the stay. I contacted Chase Marriott XXXX. Today, XX/XX/2022, XXXX automated system indicates a point balance of over XXXX. XXXX XXXX XXXX XXXX was opened. I have no idea what this entails. But again, I lost hours and owe money in the meantime.
Company Response:
State: CA
Zip: 934XX
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/2022 approximately XXXX Chase bank atm malfunction. It did not disperse {$1400.00} that I requested however it was debited from my account. I informed management at local bank they informed me to contact bank by calling them. I called bank they informed me that a credit would be issued after an audit completed. XX/XX/XXXX I was credited {$1400.00}. XX/XX/XXXX the credit was reversed after there audit determine money was accurate in atm machine. I never received any money in XX/XX/XXXX from the atm transaction. Chase bank have now closed my claim on this transaction and determine there atm was correct. Claim # XXXX ATM #. XXXX Indoor ATM XX/XX/2022 XXXX XXXX Chase bank
Company Response:
State: CA
Zip: 93274
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-03
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I had a chase credit cared that went into chargeoff status but was paid in full. the acct went into first day of deliquency prior to XXXX when it was paid off XXXXXXXX XXXX the acct is over XXXX XXXX XXXX since first day of being late but chase and the credit burue will not remove the acct from my credit report.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Today XX/XX/XXXX I called to make a payment on my chase credit card and was told my account was closed. Previously I paid {$1500.00} to bring by account current and when I tried to make another payment they tell me that my account has been closed and I still owe XXXX and I can not have my credit account reopened. They said they made a decision and I had this card for 20 years. I would like my account credit card reinstated with Chase Bank
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I am seeking reimbursement of {$1400.00} from JP Morgan Chase Bank. On XX/XX/2022 my XXXX XXXX XXXX checking account received an XXXX debit from JP Morgan Chase Bank in the amount of {$1400.00}. I authorized this XXXX debit when I set up XXXX. The funds should have been applied to my Chase auto loan # XXXX due on XX/XX/2022. I received a text via XXXX message that the XXXX transaction had occurred on XX/XX/2022. On XX/XX/2022 I received a notice from Chase Bank indicating my payment was overdue at which time I called XXXX XXXX to verify a record of the transfer to Chase Bank. XXXX XXXX Bank statement for XX/XX/2022 was obtained which indicates the transfer of {$1400.00} on XX/XX/2022 from my business checking account with the XXXX XXXX XXXX ID # XXXX. On XX/XX/2022 I called Chase auto finance and was informed that no funds had been applied to my auto loan. I spoke with XXXX, a Chase supervisor in the XXXX XXXX department and provided her with an image of my XXXX XXXX Bank XXXX. XXXX escalated the claim, but I did not immediately follow up on the status of the claim. On XX/XX/2022 I called Chase to follow up my claim and spoke with XXXX, a different Chase supervisor. I provided the XXXX XXXX bank statement and Trace ID of the XXXX debit. XXXX explained the XXXX Department required a source of receipt to release funds which is possible in a bill payment transaction where a bank forwards a check to another and copies both sides of the check. In the case of an XXXX debit the only source Im aware of is the XXXX XXXX outgoing Trace ID which I already provided to Gee. XXXX contacted me on XX/XX/2022 and said that she did not have the authority to override the XXXX XXXX Department decision. XXXX added there is nothing they can do without the source of receipt. I made the XXXX payment within the grace period to avoid a late fee. I am current with my Chase auto loan, and I have never been late during the past 52 months of a 72-month contract. I have never had any problems with Chase Bank, and I hope Chase Bank would treat me with respect and reimburse my money.
Company Response:
State: CA
Zip: 91324
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Sent XXXX To : Chase From : XXXX XXXX I hereby demand you reopen CLAIM ID : XXXX because you denied me the opportunity to add to my dispute or answer the merchant reply before finding against me. Neither Chase nor XXXX provided me with any seller replies during the process. The first time I saw the replies was when I received the denial letter. The claim is for the full amount, {$3900.00}. The equipment, per the sellers request, was returned on XXXX via XXXX tracking number XXXX and signed for by the seller on XXXX. The tracking information was provided to XXXX on XXXX and XXXX. The original reason for the dispute is that it was missing the XXXX XXXX in the XXXX and there were multiple deep scratches on it. This was undisclosed by the seller. The reason to reopen the dispute now is because the seller has received the return of all of his equipment. XXXX required buyers and sellers to make contact through the XXXX website. I sent information through their site with the statement that per the sellers request I was returning the equipment. I also sent them the XXXX tracking information twice. Below are copies of evidence. I will also upload those and related files via the Chase website. Case status : Under review We were notified by your financial institution that you filed a case for a payment made on XX/XX/XXXX at XXXX XXXX PDT. There is no action needed from you as we review this case. Contact your financial institution directly if you want to cancel this case or need more details. Not as described - chargeback I received an item or service that was dierent or not as described Your responses XX/XX/XXXX at XXXX XXXX PDT You provided the following return tracking info. Return tracking info XXXX Shipped by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX at XXXXXXXX XXXX PDT You provided the following supporting info. Seller said send it back which I am doing today XXXX XXXX XXXX XX/XX/XXXX, XXXXXXXX XXXX Resolution Center https : XXXX XXXX Case details Case ID : XXXX Disputed amount XXXX {$3900.00} USD Seller info : XXXX XXXX XXXX XXXX Shipping address XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OR XXXX Date reported : XX/XX/XXXX Additional Info Your note : I have added the info before. Ad Showing What Comes With XXXX XXXX XXXX Transaction reported XXXX XXXX XXXX XXXX From XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX # XXXX XXXX XX/XX/XXXX at XXXX XXXX PDT You provided additional info. It is not completely loaded as his ad states. It has spaces for 3 more filters, a high stability crystal, a 2 meter module and a general coverage module. XXXX XXXX XXXX XXXX XX/XX/XXXX, Money Sent Transaction ID : XXXX - {$3900.00} USD XXXX XX/XX/XXXX, XXXXXXXX XXXX Resolution Center https : XXXX XXXX Proof of Delivery Dear Customer, This notice serves as proof of delivery for the shipment listed below. Thank you for giving us this opportunity to serve you. Details are only available for shipments delivered within the last 120 days. Please print for your records if you require this information after 120 days. Sincerely, XXXX Tracking results provided by XXXX : XXXX XXXX XXXX. EST Tracking Number XXXX Weight XXXX LBS Service XXXX Ground Shipped/ Billed On XX/XX/XXXX Additional Information Signature Required XXXX XXXX, CO, XXXX Delivered On XX/XX/XXXX XXXX XXXX Delivered To Received By XXXX Left At Resident Note to XXXX XXXX XXXX XXXXXXXX XXXX : For your reference, here is a copy of the ad you are responding to : Listing Number : XXXX Date Ad was Placed : XX/XX/XXXX Name : XXXX XXXX XXXX Phone Number : XXXX Callsign : XXXX Category : XXXX XXXX XXXX For Sale XXXX XXXX XXXX XXXX Ad Message : For Sale XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This radio is the XXXX package I've included a copy of the factory invoice with the picture, the radio is completely loaded. {$3800.00} you pay the shipping. Funding details Funding Type : Credit Card Funding Source : - {$3900.00} USD - XXXX ending in XXXX This transaction will appear on your bill as XXXX XXXX Sincerely XXXX XXXX
Company Response:
State: OR
Zip: 97527
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Received a letter in the mail from CHASE stating that I had applied for a business card account when in fact I did not. Letter was sent on XX/XX/2022. Did not contact company yet, but did report to XXXX about the issue.
Company Response:
State: CA
Zip: 95824
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: On XX/XX/XXXX, I purchased a one-way domestic plane ticket using Ultimate Rewards points. On XX/XX/XXXX, I went to ultimaterewardspoints.chase.com to switch to a different flight on the same day, but the website advised that I could only cancel and re-book. I canceled the ticket the same day. After canceling and attempting to re-book, I learned that ( a ) it's not possible to rebook directly with the airline ( despite the fact that it's a credit with the airline and not Chase ) and ( b ) it's not possible to rebook in a lower fare class. Neither of these facts appear anywhere on the website ( in fact, it implies in several places that you have the option to rebook with the airline directly or with Chase Travel ) and, after speaking with several agents, none were able to identify where I could find these policies on the website. At present, I'm unable to rebook online at ultimaterewardspoints.chase.com or aa.com, and when attempting to rebook over the phone, the agent will tell me they can't do it, that they need a supervisor to assist, and then I get transferred to the wrong number. The relevant XXXX XXXX is XXXX.
Company Response:
State: IL
Zip: 60626
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed out of {$2000.00} from my Chase bank account. I was told to wire/send money towards a rental deposit to another person 's account via XXXX. That same day I tried to have the transaction canceled or reversed and I had provided information to my bank to do so while the status was still pending. They refused to cancel or stop the transaction, nor did they provide any evidence of action/ provide follow up to the issue. I created a dispute, and tried multiple times to reach out to my bank and they have not been able to provide any assistance. I asked Chase to provide me some documentation showing I filed the dispute so that I can go to the police to file a report but they stated they " can not email me a reference number/ claim number for the dispute I initially tried to create. Now I have lost the ability to dispute the transaction. The account my money was transferred to is still active and capable of scamming others and although the information of that other account is accessible to the bank they refuse to retrieve the funds. I have attempted to request the money back via XXXX through my Chase app and the scammer is denying the return of funds.
Company Response:
State: GA
Zip: 30813
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Why an accident I provided the employer the wrong account and tracking information when I noticed the issue I tried to correct it with the bank the bank said its been too long its nothing that they can do basically theyre trying to keep my money which is {$550.00}
Company Response:
State: PA
Zip: 19132
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A