Date Received: 2022-11-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I made a purchase on Amazon for a XXXX XXXX ( XXXX XXXX XXXX XXXX ) on XXXX. I made a request to Amazon to return the item XXXX XX/XX/XXXX and received a confirmation email from Amazon on XX/XX/XXXX indicating that 'We 've accepted your return request. Once we receive the item, we'll issue your refund ''. I then proceeded to Amazon 's website and printed the return label they ( Amazon provided ). Amazon 's courier that they partner with ( that is on Amazon 's return label ) proceeded to come to my address a few days later and picked up the item. I continue to track the item, based on the tracking information from Amazon 's partner XXXX, and confirmed that the item was delivered. So, in summary, I followed Amazon 's instructions in returning the item and the item shows as delivered. I kept reaching out to Amazon to confirm that the refund would be processed. They said I need to wait a given period of time once the item has been returned before the refund can be process ( I can't recall what the time period was, but I do recall that the time period came and passed and Amazon did not refund ). So I contacted my Amazon Signature Chase Visa Card Customer Service ( the amazon credit card I used to make the purchase ) on ( I believe their number was ) XXXX to dispute the charge. Among the support Chase asked for was the proof that the item was delivered using Amazon 's requested return method, which I provided. And the item was credited back to my card. I recently looked at my XXXX Chase credit card statement and learned that Chase did some sort of charge back. They stated that Amazon claimed that the items was not returned, even though I sent in the proof Chase asked for. Since then I've been given conflicting information from Chase, in what I feel is a runaround. - I finally got a hold of a Chase Disputes department supervisor ( XXXX ) on XX/XX/XXXX. She said she reopened the dispute and I went onto the Chase app and provided additional information ( of my own accord ; nothing specific that Chase requested ) that shows more specifics ( e.g. the email from Amazon showing the return was approved, the email/ evidence the I return the item the way Amazon requested and through Amazon , confirmation once again that the item was delivered etc. ). XXXX then indicated that it would take about 10 business days for a decision to be had. - I called Chase disputes again on XX/XX/XXXX and ultimately got a hold of another supervisor ( XXXX XXXX since the representative I spoke to initially seemed to suggest that nothing was reviewed since my initial call on XX/XX/XXXX and furthermore it can take an additional 15 business days to resolve. The supervisor then indicated indicated 1. it can actually take within 15 to 30 business days to resolved 2. When I asked here why was this recharged to my card in the first place, she indicated that I did not provide sufficient information the first time around ( although they neither reached out to me for additional and didn't request specific additional information this time around either. I added additional information of my own accord ) and 3. when I asked them why they didn't reach out to me to get additional information before recharging my card, she said someone tried to call me on XXXX and I hung up ( I have no record of a call from Chase on XXXX, nor did they supposedly follow-up by email or any other means e.g. regular mail ). Had I not checked my statement, I fear I may have missed this recharge ( considering I have no other charges on my credit card and hadn't planned on using this card ). At this point, I am not confident that Chase has handled and will handle this dispute properly. Please can you assist. Best.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I filed a prior CFPB complaint on XX/XX/2022 regarding a situation with Chase Bank ( the XXXX XXXX XXXX, XXXX CA Location ) where I dealt with significant financial and emotional hardship due to discrimination. In that complaint, I stated that my funds were not released to me in a timely manner and my finances were negatively affected as a result of Chase Bank 's actions. Due to the discriminatory and cruel actions of their XXXX, XXXX XXXX, I had requested that they close my account ( ending in XXXX ) after they had cashed out my funds. At the end of that interaction, XXXX XXXX asked me if I wanted her to destroy the debit card linked to that account and I asked XXXX to verify if the account was closed. She stated that it was so I told her I would dispose of the debit card myself, which I did. I assumed what she told me was true and I checked online that day to verify that it was indeed closed. I made my full withdrawal on XX/XX/XXXX to close the account. On XX/XX/XXXX, I received a notice from XXXX XXXX telling me that they had charged the chase checking account ending in XXXX for {$89.00} which confused me. I transferred over {$89.00} from a different bank account and contacted XXXX XXXX to resolve the matter and then transferred my funds back the next day. I did not know why the account was still open but I assumed it was a system error of some sort and left it at that. As my wife is fighting XXXX XXXX, researching this was not a priority and I did not follow up with Chase bank. I have now received a notice informing me that this account is still open, overdraft and set to go to collections. I logged in to pay my credit card and saw the following activity : - On XXXX XXXX, I was charged for a new monthly service fee of {$12.00}. - On XXXX XXXX an automatic payment processed for {$39.00} to a XXXX XXXX credit card I had not switched to my new bank. My assumption was that since the bank was closed that no transactions would be possible. - On XXXX XXXX I was charged a {$34.00} insufficient funds fee for the prior transaction. - On XXXX XXXX I was charged another $ XXXX monthly service fee bringing my balance up to - {$97.00}. None of these charges should have been processed. I am tired of Chase bank playing games with my finances and their negligence and predatory actions are causing me distress. This account should have been completely closed months ago and Chase Bank needs to be investigated for unethical business practices.
Company Response:
State: CA
Zip: 91343
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Please reference my previous complaint that has been closed without resolution : XXXX I will copy and paste my previous complaint below for reference. My father passed away XXXX of this year in Texas and left me an inheritance. I currently reside in XXXX XXXX. We ( me and my XXXX other siblings ) decided to sell gold he had through an auction house called XXXX XXXX XXXX, or XXXX XXXX, which is based in XXXX XXXX, Texas. The auction sent me a written check in the amount of {$180000.00}. I went into a Chase bank branch on XXXX to deposit this check. I opened a new account at this time. I provided proper identification and got a receipt from the deposit showing the date the funds would be available for use was XXXX. Early morning of XXXX the funds showed up in my checking account as " available for use ''. I then tried to pay off some bills using my debit card but it was declined and I was told to contact Chase bank. When I called them they informed me my account was under suspension and I needed to provide them with a verified phone number from the company who issued the check. I provided XXXX phone numbers but was told neither of them were on their verified phone number list so they couldn't help me. I asked what my next step is but was told unless I provided a phone number they would not unsuspend my account and it will be closed. I decided to go into a branch and speak to someone in person. I was told pretty much the same thing. The banker told me to try and contact the auction house to attempt to find another phone number, have them try to recall the funds, or the CEO of that company would have to come into the bank with me ( which is unreasonable ). I called the auction company and spoke with XXXX president, XXXX XXXX, and he said since the funds actually left their account on XXXX he is unsure how to help me. He said in the 48 years he has been in business this has never happened before. He also confirmed the XXXX phone numbers I had for him are the only numbers associated with the auction company. I called Chase again and asked to speak to a supervisor or someone higher up. She told me the same thing, that they need a verified phone number or my money will be in limbo indefinitely. She informed me that the suspension actually started on XXXX and that my account will be permanently closed on XXXX and the funds will remain suspended until I am able to prove the legitimacy of the check through a company phone number. I asked if it was possible for them to call the auctions bank and verify these funds were meant to be sent to me. I was told they can't do that. When I asked why she refused to give me a reason and continued to tell me I needed to provide a verified phone number. They are effectively tying my hands behind my back and telling me to figure it out while keeping my money from me. The check has cleared, I see it in my account, and they are withholding it from me and not doing anything to help me solve this. Attached document has what I have found that proves the legitimacy of XXXX XXXX XXXX. When I offered these up to Chase they refused. Chase provided this feedback : " We restricted and closed your account while attempting to verify the validity of your deposit for {$180000.00} on XX/XX/2022, due to the discrepancies in the writing. To release the funds, we must verify with the maker of the check or contact the personal banker of the business at their bank to confirm the check. Any phone numbers we dial must pass our risk tools. We apologize for any inconvenience. For more information about why we may restrict and close an account, please review your Deposit Account Agreement. You were provided a copy of the agreement when you opened the account, or you can see the current agreement on chase.com. It explains that there may be times when we will block your account from use if we reasonably believe that doing so is necessary to prevent a loss to either you or us. '' Firstly : I have been told all of this multiple times on the phone. In fact, when I had called before my first complaint, I was actually told they COULD NOT contact the bank directly, and that it had to be a business phone number. So someone at Chase needs some re-training. Secondly : " We restricted and closed your account while attempting to verify the validity of your deposit for {$180000.00} on XX/XX/2022, due to the discrepancies in the writing. '' the check should never have been cleared and funds withdrawn from the origin account if it is suspected fraudulent. Chase XXXX office is still running me in circles on trying to find a number to XXXX Auction and every time they try a new number it takes days to get an update. The representative said the numbers they have tried has produced static. I keep being told to tell the auction company to respond to their calls. I have repeatedly told them the numbers they are trying for the auction house are not valid numbers and they will not be able to get through. I understand they have a verified system with numbers. However, again, that is proven to not be effective in resolving this issue. I have called them at least 4 times over the last couple weeks and each time they have told me the same thing. There is no resolution. The numbers didnt work etc. When they said in their response " we must verify with the maker of the check or contact the personal banker of the business at their bank to confirm the check. '' they have made no effort to contact the personal banker of the business at XXXX XXXX. I took the initiative to call XXXX auctions myself and get the name and number of XXXX XXXX at XXXX XXXX ( The origin bank of the check ). I have now given them his name and number, but again, its going to be a couple days before I hear back and I will likely have to take the initiative to call. There is XXXX sense of urgency and it is extremely insulting that nobody seems to care but me, even with the large amount of money at stake and me threatening a lawyer. This has gone on for over a month now and they are still holding my money and likely collecting interest on these funds that they assume to be fraudulent. I am not hopeful in an easy resolution so I am submitting a new complaint so maybe someone finally hears me.
Company Response:
State: WA
Zip: 99206
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: On XX/XX/XXXX checks where deposit to an ATM on Chase bank on XXXX XXXX XXXX Tx XXXX. ATM displayed an error message which was also on receipt. After submitting a report Chase bank offered a temporary credit for amount of checks. After the " investigation '' they did not find anything. I have been going to this bank to find a solution and they claimed that the checks where not Found nor checked. I spoked to my employer and he tracked the checks on his end and gave me proof that at least one was cashed. I need to know what was done to my money that they took away.When I asked them to please review the cameras I was told that I had to submit a police report, when I told them I was going to call the police they called the manager and he said he was going to help me out within 24 hrs this was on XX/XX/22 up to now we have not heard back.
Company Response:
State: TX
Zip: 77055
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Hello. I applied online for the Chase XXXX XXXX credit card on XX/XX/XXXX, at XXXX XXXX. central time. XX/XX/XXXX was the last day for a particular promotion attached to this credit card. The terms of the promotional offer were to receive XXXX XXXX points after completing $ XXXX in spend in first three months, as well as DOUBLE ELITE NIGHT CREDITS thru XX/XX/XXXX. This is the part of the offer they are telling me I will not be receiving. This is the most important part of the promotion, as I am trying to maintain my globalist status with hyatt for XXXX and I absolutely planned on taking advantage of the double elite night credits to achieve this. I did not receive immediate approval for the credit card. On XX/XX/XXXX I called the Chase reconsideration phone line, and was approved. This is obviously within the 30 day period that I initially applied. I have been advised by a lawyer that they must honor the offer I originally applied under, if approved within 30 days. So, this is my complaint. While on the phone with chase representative on XX/XX/XXXX, immediately after being told I was approved, I asked for confirmation about the promotional offer I would be receiving. I was told that the offer I will receive will be the offer that is available as of the date of my approval, NOT the date of my application. This is my main complaint today. The offer available on XX/XX/XXXX did not include the double elite night credits. Can you help me with this issue? Thank you very much. XXXX XXXX
Company Response:
State: MO
Zip: 65109
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX I researched personal loans via XXXX to understand more about them and potentially apply for one to pay off debt. On XX/XX/XXXX I received a call from a man posing as a representative of the " XXXX XXXX '' offering me a $ XXXX loan for 4 % interest rate, I asked questions that he answered and he sent over a contract to my email with XXXX XXXX branding. I e-signed the document but he never returned it to me or followed up with any next steps. On XX/XX/XXXX someone accessed my Chase XXXX XXXX and disputed over {$2400.00} in past charges to my account. Somehow someone had accessed my online portal, passed two-factor authentication, and posed as me ( stole my identity ) to make these fictitious disputes. This should have caused alarm to Chase, also because it was someone accessing my account from a new device ( not my regular XXXX computer or XXXX ). On XXXX - XXXX- they reversed over {$11000.00} in XXXX rental payments to my property management company ranging in dates from XXXX XXXX. XXXX XXXX, XXXX XXXX to XXXX XXXX. They allowed all of these reversals to happen and then made the cash available to my account while they investigated. On XXXX, they also wired money via XXXX from my account totaling {$10000.00} - cleaning out the account. Chase froze my bank account on XXXX while they conducted the investigation. In this time period, they would not answer any questions about the investigation directly, telling me how someone reversed an XXXX especially over 60 days and they said the rationale was to do so. They passed me off to various consumer claims departments via the phone all of which avoided answering any questions directly. I asked for a letter from my property management company to confirm the ongoing investigation to help me avoid potential eviction. They did not allow me to dispute the fraudulent debit disputes until I went in person to a branch and showed evidence that this was a fraudulent crime and told them that I had made a police report re : identity theft as well. I complained to the Branch that Chase should have caught the suspicious activity and in no time during those 3 days did they call me to confirm I was in fact the person making the disputes, requesting reversals, and wiring money via XXXX XXXX They additionally accepted a payroll deposit from my employer on XX/XX/XXXX after the account was " closed '' and refused me access to it, taking money from the payroll check to cover the fraudulent disputes. They revoked my access to my online portal - where all communication and statements about the investigation were being sent and would not print out the letters for me at the branch - essentially not allowing me to respond to the reports in a timely manner or be informed of updates on the investigation. They prematurely closed my case because I didn't respond to requests made in letters sent to the portal that I could not access. I am working with them to re-open the case due to their non-compliance with the process and investigative procedures. Chase has not been helpful in this matter and has not communicated to me while the investigation has been open and has not provided me with access to account information from my Chase online portal that I need in order to report these incidents to the authorities in regards to the identity theft case and file accurate claims to Chase to return funds owed to me, documentation to my landlord as well as to any vendors I have not been able to pay because of the loss of funds. Chase has not followed the investigative process outlined by its policies to protect consumers from Fraud and Identity Theft resulting in a loss in finances and potentially the loss of future finances due to Fraud and Identity theft that may occur outside of Chase. They have violated my rights as a customer resulting in significant personal damage outside of the loss of finances. I have asked for copies of all documents used in the investigation and a written explanation from Chase of all documents relating to fraudulent transactions made using my personal information as a business or creditor must give customers copies of applications or other business records relating to transactions and accounts that resulted from the theft of your identity. By law, they have to provide this to me in a form that I can read/receive. This continues to be an open case but Chase should have caught this activity starting on XX/XX/XXXX and should have been on high alert after the request for XXXX reversals for rent was made. They have been delinquent in their investigation and have essentially denied me access to any customer service for fraud or identity theft. They have caused an enormous amount of stress, financial loss, and damages due to their negligence.
Company Response:
State: CA
Zip: 90405
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: My daughter used a Chase credit card to transfer money via XXXX. This happened on in XXXX on : XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$3.00} XX/XX/XXXX : {$4.00} Each time, Chase Credit Card charged me a {$10.00} fee for a total of {$30.00} plus interest ( although I pay off my balance and don't carry a balance ). They said this is " new '' because XXXX now processes the charge as a cash advance. They apparently didn't do this in the past. There was no heads up or warning given that fees and interest would be charged for this transaction through XXXX. This is price gouging! they charged me a {$10.00} fee for a {$3.00} cost then repeated this fee two additional times. ( plus interest charges ) I asked them to remove the fees but they won't do it. They said they could waive only one. I was not aware of fees of this magnitude ( or at all ). They said this is part of my agreement. It should be illegal to charge 300 % to " borrow '' money for a few days.
Company Response:
State: TX
Zip: 77573
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022, I received a text and an email from Chase Bank verifying a purchase I made. I approved the purchase via both methods. Later in the day, I attempted to make a purchase ( {$95.00} ) from XXXX XXXX and the transaction was declined. When I contacted Chase the first time, I was placed on hold with dead air for 20 minutes. This happened a 2nd time. The third time I called, I made it very clear that I needed to speak with a person right away. I was connected with fraud prevention. I explained the situation to the specialist. The specialist had to verify my identity, however in order to do so, they had to call me on my cell. I explained to the specialist that there was a call filter on my phone which prevents XXXX numbers from being able to contact me ( due to the amount of spam calls, etc. ). They tried anyway and then stated that I would have to call THEM back. I called the number given and received another specialist, in which I had to explain the entire situation again. This person asked if I could remove the call filter. I notified them that I could try to do so, however there was no guarantee that it would be in effect immediately. XXXX sent an email stating it could take up to an hour. I called fraud prevention a 3rd time and was told that I had to go to a physical branch. Upon going to the branch, the two gentlemen called fraud prevention and asked to speak to a supervisor. The supervisor then spoke to me and attempted to call my phone again, after explaining for the nth time that there is a filter on the line. The supervisor then asked me to call them ( again ). I did so, while the two Chase employees stayed on the phone with the supervisor. This time, the specialist I was talking to verified my identity with one of the credit cards I hold with Chase and via all the purchase amounts within 24 hours. The supervisor was then able to verify my card was unlocked. I went to make the purchase from XXXX XXXX again and the card was still locked. I called Chase again, asked to speak to a supervisor, who said that they could only verify my identity via my phone number. I had to call the branch again and the gentleman who helped me previously had to call fraud prevention AGAIN and resolve the issue. I could have been in an emergency situation needing to order a rideshare service and wouldn't have been able to with my card being locked. I had verified the purchases. This is MY MONEY and access to it is my right. By denying me access to my funds and having ridiculous methods in place to verify an identity without a backup method on the organization 's part is disturbing. After this ordeal, I will be pulling my business from Chase.
Company Response:
State: AZ
Zip: 85006
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have been a Chase Sapphire Reserve member for years. In XXXX my credit card number was stolen and used to make XXXX fraudulent purchases- XXXX from XXXX and another from XXXX. The thief had the items shipped to my home and was watching to steal the items off our porch. Fortunately we were home at the time and the items were not taken. I contacted Chase in XXXX, reported the fraud, and was issued a new card. Chase put a credit on my account. Then a month later they called and told me they investigated, the charges weren't fraud, and I would be charged for the items. I called multiple times and could not get a resolution. Finally I contacted the merchants who helped me return the items. Even though the items have been returned more than 45 days ago Chase will not refund my more than {$2000.00} and the merchants will not issue a refund because Chase is holding the charge backs. They have all of the documentation including images of the confirmed return shipping and yet that continue to fraudulently hold more than {$2000.00} of my money for months with no resolution. Every time I call Chase they just direct me to the merchant who says they can't do anything until Chase releases the funds. If I was using Chase 's credit they would be charging me 25 % + APR for this. Not to mention that I pay {$490.00} per year for the privilege of having this card...
Company Response:
State: CA
Zip: 91106
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: TITLE 15 U.S.C. 1681d ], TITLE15 U.S.C. 1681e ], TITLE15 U.S.C. 1681g ], TITLE15 U.S.C. 1681i ], TITLE15 U.S.C. 1681m ], TITLE15 U.S.C. 1681n ], TITLE15 U.S.C. 1681s-2 ], TITLE15 U.S.C. 1681s-3 ] TITLE 15 usc -1692e false and misleading statements I've issued them a cease and desist now they are reporting inaccurate things onto my credit file despite me rescinding my signature off of the consumer contract. they don't have my permission to shear any of my information To whom it may concern, I have recently received my credit report and noticed violations under the 15 us code 1681 and 15 us code 1681b ( FCRA ). The law clearly states the following 15 USC 1681b ( a ) In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates. Meaning that if you do not have or have not gotten any written instructions from me XXXX XXXX XXXX to furnish an account on my report. It should not be there. That is a violation. I never gave written instructions to furnish any of the following accounts. Secondly according to the 15 USC 1681.The law clearly states. 1. Accuracy and fairness of credit reporting. The Congress makes the following findings : 2. The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. ( 4 ) There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. ( b ) Reasonable procedures It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter. The following accounts are inaccurate and are in clear violation of my privacy. Which is a violation of the law. This is embarrassing and damaging to my reputation as a consumer. As the consumer I demand the following accounts be DELETED from my credit report immediately. 1. Account Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Account XXXX XXXX following accounts are inaccurate and are in clear violation of my privacy. Which is a violation of the law. This is embarrassing and damaging to my reputation as a consumer. As the consumer I demand the following accounts be DELETED from my credit report immediately. I DID NOT GIVE ANY WRITTEN INSTRUCTIONS TO HAVE ANY OF THESE ACCOUNTS ON MY CONSUMER REPORT. I have not given you permission to access my credit profile and you have no permissible purpose by law to contact third parties with my private or personal information. Your offenses amount to Aggravated Identity Theft pursuant to 18 U.S.C. 1028A. You have knowingly transferred, possessed, or used, without lawful authority, a means of identification of me, which is a felony punishable with up to 2 years of imprisonment, in addition to civil liability. 15USC 1681 ( a ) ( 4 ) A consumer has the right to Privacy- There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. They have also violated Regulation Z and Truth and lending
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A