Date Received: 2022-11-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a payroll check from my employer on XX/XX/XXXX of {$1700.00}. A hold was put on the check immediately and it stated the funds would not be available until XXXX. I contacted Chase Bank on XX/XX/XXXX and XXXX. They said they need to verify that the check has cleared. I contacted my employer whom contacted their bank on XXXX. The bank where the check was from said the check cleared on XX/XX/XXXX. Chase Bank has not lifted the hold on my check and customer service has not been helpful. There is no reason to keep the hold on my account when the funds are cleared.
Company Response:
State: TX
Zip: 77845
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Good morning my name is XXXX XXXX and im here begging for some help on XXXX XXXX i had someone hack into my account and was able to reverse some transactions and also made some fraudulent checks and cashed out on XXXX leaving me on negative i called my bank ( chase ) right away as soon as i seen some notifications saying i was on negative on both checking and savings so i called right away and they put a temporary credit back but 3 days ago they came back negative again i called spoke to a supervisor and there telling me there was a pin used and that they couldny help me after i told them i been with them for over 5 years never have i had anything like this happen to me and I asked to review there cameras and they told me the case is close and theres nothing they can do about it and i asked them if thats how they protect our money and he told me he couldnt do nothing and so ive wanted to reach out and get help because i feel like this is so unfair that i have to go thru this and not getting no help.
Company Response:
State: TX
Zip: 77084
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: During the period of XX/XX/XXXX to XXXX, I was scammed by fake crypto exchange and got big finance lost, most of fund transferred to us domestic bank which named as Chase bank and XXXX XXXXXXXX XXXX, I have called my sending bank to recall the wire, unfortunately I didn't get response. below is the detail transaction that is been made. XX/XX/2022 wired {$100000.00} to chase bank account : XXXX, suspect name is XXXX XXXX XXXX XXXX XX/XX/2022 wired {$200000.00} to chase bank account : XXXX, suspect name is XXXX XXXX XXXX XXXX. XX/XX/2022 wired {$400000.00} to Chase bank account : XXXX, suspect name is XXXX XXXX XXXX XXXX.
Company Response:
State: NY
Zip: 11361
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I refinanced my home through XXXX and XXXX XXXX XXXX I was sent checks from XXXX to pay off credit accounts. Two of the checks were for Chase bank credit accounts. Chase paid off one account and deposited the other check in my checking account. Then, they closed the checking account and suspended my funds for the second check. XXXX, XXXX and myself have all made unsuccessful attempts to retrieve my money, to no avail. Chase says that XXXXXXXX XXXX XXXX must be registered in their system to field any calls. We all tried several different numbers, but Chase claims XXXX isn't a legitimate business. Yet, they cashed and paid off my first credit account.
Company Response:
State: WI
Zip: 53209
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: i wrote a check to charity on XX/XX/XXXX for {$500.00}. the payee never received the check. it was cashed on XX/XX/XXXX by someone else.the endorsement on the check does not match the payee of the check. i submitted a claim to chase bank on XX/XX/XXXX. i called jp morgan chase on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX to inquire about my claim. claim number XXXX their response, each time was, we are waiting for the other bank to respond. chase should never have paid out the funds.it was their mistake.
Company Response:
State: CA
Zip: 90036
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My husband initiated our paycheck deposit by online transfer of {$7100.00} from his business bank to our Chase Bank personal account on Friday, XX/XX/XXXX. He does this exactly the same every month, and has for the last 4-5 years. He was told the money would be available XX/XX/XXXX or XX/XX/XXXX, and our account shows that it was received. However, we were notified by the bank yesterday that the deposit is on hold until Friday, XX/XX/XXXX, no explanation. My husband contacted them and was on the phone with them for two hours this morning, but unable to get any explanation or a reversal. After trying to blame his business credit union, the most he was told was that the money is " nowhere, '' and that neither they nor we can access it.
Company Response:
State: ID
Zip: 83843
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2022, my bank account was completely emptied to offset a negative balance in my brothers bank account even though our accounts aren't connected or linked. Chase bank rationalized this action by saying since my mother co-signed both my account and his account, her signature was enough of a connecting factor for them to do that. I tried explaining that the money they took was a loan disbursement from my veterinary school that Im given to live off of but they still cited they were justified in taking the money.
Company Response:
State: NY
Zip: 11580
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: I submitted an electronic payment to XXXX XXXX XXXX ( Jp Morgan Chase auto ) in XXXX through my chase account. Due to intermitted internet connectivity caused by the hurricane the payment never reached its destination. As soon as I found out what had happened I immediately resolved the issue. Unfortunately this was over 30 days and now I have a late reporting on my credit report. I have a perfect history of payment. This was no fault of mine. I called chase and spoke with several departments with no regard for the situation. I would like for the late to be removed from my report.
Company Response:
State: FL
Zip: 34786
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Chase problem! On XX/XX/XXXX, when I found my card was not working when paying for my meal, I called chase, and they said there was a problem ( unable to disclose to me ) so they decide to end relationship with me, close my card. The bank said the remaining funds would be mailed to me in 15 days, and I confirmed this to a banker in a nearby branch. But when I went there again XX/XX/XXXX, they say the funds are still in card ( {$7100.00} or so ) and no check was sent out. The account was official closed in XXXX XXXXThere was no way that they can contact manager or someone from XXXX, because even through internal phone call there superiors told that they did not understand why this happened. I tried phone the customer service, every time they said it is under review, and may take to XXXX days. I consult a friend on social platform he said it took XXXX year to get the fund back, which is ridiculous. Currently, I demand the bank to process the fund and refund to me in a month. I will not ask for reasons for account closing cuz it is already closed.
Company Response:
State: NJ
Zip: 07306
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act, this creditor has violated my rights. Under 15 USC 1681 section 602 states I have the right to privacy. 15 USC 1681 section 604a section 2, it also states a consumer reporting agency can not furnish an account without my written instructions. Under 15 USC 1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response:
State: CA
Zip: 92083
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A