Date Received: 2022-12-02
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX, I had a notification from the XXXX XXXX department that there was an online transaction that was blocked as it was an out-of-state transaction. Then I noticed that my debit card was added to XXXX XXXX XXXX, which I do not use in the first place, as my devices are only XXXX based. Then I saw that there were multiple transactions being done from ATM withdrawals using the XXXX XXXX wallet from my account. There are three transactions of XXXX XXXX XXXX XXXX XXXX XXXX XXXX done on XXXX XXXX. I called the bank and asked them to close the debit card and issue a new one, in addition to removing the digital wallets my card was associated with. Then on the next day, XX/XX/XXXX, there were similar transactions made out of a new debit card to which I had no access, but linked to my account. The transactions were XXXX $ and XXXX $ each. I specifically pointed out to the Chase team to block the digital wallets and filed claims stating that the wallet used was nowhere related to me. But then, the claims were rejected stating the fact that they were digital transactions made through a tokenized system. The point here is the transactions were not made by me and the bank has a pretty poor response that it was not their responsibility. I feel scammed by the bank as it was supposed to have better security.
Company Response:
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed by an XXXX XXXX XXXX on I sent a {$200.00} deposit on XXXX through my Chase online banking XX/XX/2022 and another deposit of {$150.00} on XX/XX/2022 I received the information on my travel and everything. On XX/XX/2022 I paid the whole thing off ( I sent {$550.00} ) after I sent the payment the place where I booked said the funds were reversed and when I contact the travel agent the never responded I even requested the {$900.00} back on XXXX and nothing happened. I called Chase fraud department and Im unable to get my money back.
Company Response:
State: FL
Zip: 33309
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-03
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On or around XX/XX/2022, I received a text notification from my bank JP Morgan Chase stating that a purchase was made through XXXX. I replied back to Chase through text message stating that the purchase being made was not me. I logged into my Chase account and noticed that numerous purchases were made totaling up {$1100.00}. I called Chase customer service and notified them that the XXXX purchases on the account were fraudulent. Chase customer service froze my account. 3 days later Chase reissued my money. A week later Chase withdrew the money back. I call customer service again asking why they withdrew the money. Chase stated that they did an investigation. Their investigation consisted of calling XXXX. XXXX stated that the items that were purchased were signed and delivered by XXXX to my address. I informed Chase that that was false. I have a video doorbell and i can send them the video footage of the day and time that XXXX stated that the packages were signed and delivered. Chase stated that they can not take the video as evidence. So, I went to XXXX headquarters with all the tracking numbers. I was able to get the addresses that the items were actually delivered to and the names of the person who signed for the packages ( which was not me ). I went to the police station and made a report and gave them all the evidence i gathered. They started their own investigation. I called customer service for about the XXXX or XXXX time now. Informing them with all the new evidence and the police report. Chase customer service stated that the time frame of the investigation has lapsed and they exhausted all their resources. As far as XXXX, I was unable to open up an investigation because I went to a Chase Bank first and therefore they can not help me.
Company Response:
State: NY
Zip: 12601
Submitted Via: Web
Date Sent: 2022-12-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Deposited two settlement checks, chase cleared one check and put a hold and restricted my account on the second one. After multiple verification that the check was a good check they refused to lift the restriction and release my funds. Thus messing with the livily hood of me and my XXXX XXXX as this is my primary account.
Company Response:
State: CT
Zip: 06450
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Deposited XXXX into personal checking with chase bank XXXX XXXX branch zip XXXX. Branch manager XXXX XXXX confirms availability by voicemail on XX/XX/23, in addition I called customer service to confirm which they did. The check was written for XXXX check XXXX and chase called me to confirm validity which I did, they bounced the check payable to my XXXX XXXX account at XXXX XXXX. I went to chase branch above, they wired it out. I called fraud while sitting in the branch, they wire they said was sent. XXXX that evening, still pending, I called and they sent me to fraud despite verifiying in person and via phone with their etf dept. They said ok, its all good. The wire was delayed 2 days, I have still no explanation why my original check was returned. The branch manager declined to speak with me directly. Sad this was my first ever bank account with positive longstanding deposit history. I am demanding a bank letter of error for the bounced check. And {$8.00} fee I received from XXXX. Thank you
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Hello, Im hoping you can assist with a credit card account reconciliation for food purchases on my Chase Sapphire Reserve card. My husband was stationed, as a XXXX, on a XXXX XXXX base in XXXX. While our food purchases on the XXXX XXXX base were transacted in XXXX dollars, we did not receive XXXX points per dollar at restaurants ; instead, we received XXXX point per dollar. The restaurants included XXXX XXXX, XXXX, and XXXX ( see XXXX for evidence of a restaurant ). I called Chase regarding this issue in XXXX and they were able to credit my account with the difference of points for the XXXX calendar year. However, Ive been trying to have the same review performed from XXXX ( approximately XX/XX/XXXX ) to XX/XX/XXXX ( when we returned stateside ) and am not receiving any assistance with this issue. I have contacted Chase multiple times without resolution - as noted on the following dates : XX/XX/XXXX ; XX/XX/XXXX ; and XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX. My husband is in the same situation with his credit card, so I will submit a separate request for his card as well. I appreciate any help! Thank you!
Company Response:
State: OH
Zip: 447XX
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have a negative balance on this card of over {$5000.00} beginning XX/XX/XXXX. On XX/XX/22 I called to get the balance refunded, on XX/XX/22 I called again as i had not received it yet, on XX/XX/22 I called yet again, and still have NOT received my {$5000.00} negative credit balance. I have phone records to show my phone calls and the statements. I tried to put it in writing but the app told me on the chat/message that it was something I had to call in person for. There wasn't even a fax # where I could fax the request. Highly unethical as that would be obvious and quick proof to show the request was made... several times. I was told the first time I called I would receive an email link so I could get it back quickly. XXXX Calls and I haven't received anything! Looking into it they have blatantly violated my rights. My understanding is I am supposed to have that credit back within 7 days of my request. Well it's been over a month an I don't have anything. I'd also like to add that each time I waited on the line to take a customer service survey they asked me to before the call but each time, I never got the survey. I can provide any documents ( phone records ) upon request.
Company Response:
State: WI
Zip: 54301
Submitted Via: Web
Date Sent: 2022-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited my son XXXX check in my account chase froze my account said I have to prove thats my child and why I got the funds..
Company Response:
State: TX
Zip: 76001
Submitted Via: Web
Date Sent: 2022-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: In XXXX I did a deed a lieu. My first and second had to go together and be treated as one! This was all due to the banks falling apart in XXXX Washington Mutual was the original, Chase took it over. I did a loan government modification in XXXX and Chase took over XXXX & XXXX. A few years later I had to stop paying the first but I paid the second. XXXX loan management took the first and Chase kept the second! In XXXX XXXX had me sign a lien release for Chase and XXXX took the house and forgave my dept., Chase was not included in this and I was under the assumption it was because the loan 's went together. In XXXX I modified it they locked it and I could not borrow against it only pay it off. I thought this was all settled in XXXX when I turned the house back and then during covid and in a state of emergency they contacted me in XXXX and told me I owed them the balance due to the fact it was charged off and not discharged. Please note they were not allowed to contact me during covid and they did. They wanted a settlement, I told them we are on lock down and I this was not right. They now have put this on my credit report and I hired a lawyer to help me with no luck. My bank told me to file this complaint because now I am not able to get a new mortgage for a home in XXXX. I have all the paperwork but the original sign off in which I asked for several times and they will not send it to me, XXXX. My house was in XXXX I have more documents as well but it would not let me upload it all. I was told that this is all illegal practices, note that they crossed out the discharge and wrote release.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I noticed numerous hard inquiries on my report that I had no knowledge of and would like to get these hard inquiries removed from my account, thank you. Companies involved include : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXX.
Company Response:
State: FL
Zip: 33020
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A