Date Received: 2022-12-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I first ordered a clothing set from the XXXX x XXXX company in XX/XX/2020. Unknowingly, I was enrolled in a XXXX account where I would be charged {$49.00} a month for a subscription. I attempted to cancel it but there is no clear way to do so. I contacted customer service when I receive XX/XX/2020 charge and was told I had to wait 90 days to cancel but if I logged into the website, accessed my profile, and then hit skip this month, I wouldnt be charged. I was charged XXXX times. I reached out again in XX/XX/2020 and was told there was no cancellation support due to the pandemic. I have contacted customer support for almost XXXX years now. I have to set a reminder to skip or in charged. Ive tried reversing it and filing a claim with my bank, but because I signed up they could not help.
Company Response:
State: RI
Zip: 02907
Submitted Via: Web
Date Sent: 2022-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I bought XXXX tickets on XX/XX/XXXX in the amount of XXXX. I used my Chase debit card. But XXXX XXXX got worst and our safety is my priority. I requested for cancellation and get my Refund. I even purchased a protection plan in the amount of {$290.00}. I disputed a claim and submitted the supporting documents for both and CHASE CLOSED the case because of its almost two years? According to the merchant Asaptickets they did the refund but according to Chase they didnt receive on their end and the card that I used is not even on my profile?, and not even a closed card? How could it be? This is my earned money and saved it. Please help me to resolve the issue. I attached the message from CHASE BANK and XXXX. Thank you for the assistance. Much appreciated. Sincerely, XXXX XXXX XXXX XXXX FROM XXXX : In regards to your refund for booking XXXX From XXXX XXXX XXXX XXXX XX/XX/XXXX at XXXX XXXX XXXX Dear XXXX, Hope you are doing well. On XX/XX/XXXX, the credit was reversed back to the issuer and they accepted Network Accepted XX/XX/XXXX XXXX PST Decision Final Issuer Accepted Account number : XXXX Amount : - {$3200.00} It is better that you provide them with the full CC number, Per the letter attached, your bank doesn't see a card ending in XXXX associated with your account. Looking forward to hearing from you. Thank you. Sincerely, XXXX XXXX XXXX Special FROM CHASE BANK : Sent XX/XX/XXXX XXXX XXXX From Chase Online Subiect Re : Account inquiry Delete Reply Dear Retail Claims Customer, We have received your request and reviewed your claim. Your claim iS : Claim # : XXXX Claim Status : Closed Additional information : I ve check the account for the amount XXXX and I do not see that amount to be refunded. Once thing I did notice is the card used ending in XXXX is not on your profile even as a closed card. If you have any further questions please don't hesitate to reach out to uS. Thank you for choosing Chase. Sincerely, The Retail Claims Team
Company Response:
State: LA
Zip: 710XX
Submitted Via: Web
Date Sent: 2022-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-04
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/2022 we returned from a trip to XXXX and upon reviewing our Chase VISA transactions noticed charges for groceries purchased at a XXXX and delivered to a XXXX XXXX address on XX/XX/XXXX. We live in XXXX. We immediately went to our local XXXX ( XXXX ) store and discovered someone had accessed my frequent shopper card and its attached Chase VIsa number. This was immediately reported to Chase and XXXX and Chase has now twice told us the charge was valid and our responsibility! We need your help.
Company Response:
State: AZ
Zip: 85248
Submitted Via: Web
Date Sent: 2022-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-04
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Applications were made for credit cards using my information by unknown persons. Applications were made approximately around XX/XX/XXXX - XX/XX/XXXX. The were made at XXXX XXXX, XXXX XXXX, Chase and XXXX. I contacted Protect My ID by XXXX with XXXX and a case was opened. On XXXX their fraud department contacted each company to inform them that the applications were not made by me. A card had been issued by Chase and was cancelled. The other applications had been declined. Also, my XXXXXXXX XXXX XXXX XXXX had been hacked and charges were made on XX/XX/XXXX. On XX/XX/XXXX I contact XXXX XXXX XXXX and canceled the card. On XX/XX/XXXX I visited my local branch offices and reported the hack and filed a report. On XX/XX/XXXX an unknown person filed a mail forwarding request for our mail to be sent to an address in Georgia. On XX/XX/XXXX I reported this to the XXXX, TN post office. We did not receive our mail until XXXX. On XX/XX/XXXX I filed a police report with the XXXX XXXX Tennessee police department.
Company Response:
State: TN
Zip: 385XX
Submitted Via: Web
Date Sent: 2022-12-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My debit card was used XXXX times on the same day at XXXX different gas stations, XXXX was forty miles away and the at the same station I go to.called chase and told them and locked my card, waited a week without my card, got a refund for both which the total was XXXX XXXX.now XXXX weeks later they reversed the charges without notifying me why.I called they said they feel its not fraud.Ive been a customer with them XXXX years with same account, there is no pattern here.I did not make these transactions.
Company Response:
State: LA
Zip: 70123
Submitted Via: Web
Date Sent: 2022-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: On XX/XX/2022, I submitted a claim from the CFPB XXXX. I believe I was talking to XXXX from the chief executive office. Which she did very well to solve my issue. However, I was told by her once I received my new card I would be able to create a new online portal account. But, now on XX/XX/2022 I still can't create an online portal. I've called about this and I was rudely told by the man from the XXXX department that I would have to visit a branch. I told him the the nearest branch is XXXX away which is not even possible.
Company Response:
State: MS
Zip: 38654
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: After a battle in which chase continues to refuse to accommodate my XXXX, I was able to get on a payment plan. Now chase has not abided by the terms of this plan, in which I am to pay XXXX $ per month until the account is paid off. They have increased this amount without my knowledge and continue to report my account as past due against my credit report. This goes directly against what the customer service rep told me, which was that this plan would bring my account current and they would stop reporting my account as past due! They are still requiring me to make phone calls which I am physically and financially unable to do, this discrimination must stop! I have over 14 unanswered requests for a XXXX accommodation and counting.
Company Response:
State: HI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I was advised to write to you by your customer service department concerning my credit rating with your company. I have enjoyed a credit account with JPMCB - AUTO FINANCE for many years. During the course of our business association, I have honored and respected my account agreement to the fullest. I appreciate how wonderful your service has always been. Unfortunately, I was in a financial dilemma due to job loss. As a result, some of my payments to you were delayed. Because your account with me is extremely important, I managed to borrow the money to cover the late payments. I made those payments XX/XX/60 days late on a few occasions during the course of my situation, but I made sure to fulfill my obligation to ensure that your company suffered no loss. I am thankful and appreciative for the years of positive credit history that I have obtained through your company but now those late marks on my credit reports have become detrimental. I am trying to apply for a new job, but the negative remarks are hurting my efforts.
Company Response:
State: ND
Zip: 58503
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Ok so i opened my account on XX/XX/2022 online then on the XXXX my aunt wired XXXX to me they went ahead started blocking my account i verified everything. Thet comtinued to put road blocks up so i couldnt accesx my money then they said that i had 10 days to verify my identity or my account will be closed when j verified my identity on the XXXX theh said now u need to verify the transfer was intended for me so i sent the will then tbey said ok we still need you to verify my address but this id the first time they told me thsr so on the XXXX i again verified everything but now they say oh we need 2 more business days to verify the papler work im still without my monry then on the XXXX they closed mu accouny because it took longer then 10 days but thr XXXX was the tenth day the day i turned it in. Theg said they didnt get anytgung untill XXXX wich is a sun now on the XXXX theg reopened my acciunt but still did not want to give XXXX my monet my ins registration and ither bills are noe past due but im sstill broke
Company Response:
State: NV
Zip: 89031
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XXXX. {$59.00} This morning, I suddenly received an email from my bank informing me that my bank account had been closed, but I hadn't done anything suspicious.
Company Response:
State: OH
Zip: 443XX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A