Date Received: 2022-12-01
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I depots checks from my client, but I am no sure they pay me or not. I call chase bank many times to confirm the money in my bank. They said yes. after that I have to pay back for my client. but those checks wore retune not no money.. I lost {$34000.00}.
Company Response:
State: WA
Zip: 980XX
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On or about XX/XX/24, I received a bill {$30.00} for an amazon Chase credit card. To my knowledge, I didn't have an amazon account. The bill looked legit. It had all my info correct ; name middle initial, address, etc. At this point, I wasn't sure if I bought something on line, clicked a box somewhere, and it was sent to me as a result. So, I called the number listed on it XXXX XXXX XXXX XXXX. During the call, the operator asked me to key in my SS # to identify my account. It didn't dawn on me until after I hung up the phone that was the moment I should've known it was a scam. He claimed the bill was canceled and I would not be charged. I talked to my local police. He confirmed my fears. Gave me a booklet to describe what steps to take as a result. I have let my bank know and now I'm letting you know.
Company Response:
State: PA
Zip: 177XX
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Child support put a levy on my bank account with out my authorization on XX/XX/2022 of the amount of {$33000.00}.
Company Response:
State: FL
Zip: 32609
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX. I saw the charges for the incremental withdrawal of funds all made on XXXX XXXX for the amount of {$6900.00}. XXXX. I called in the claim that day ( XX/XX/XXXX at around XXXX XXXX ) XXXX. Claim person stated that it seems that my digital wallet was compromised. Because of this I was instructed and walked through updating my online account with a new username and password. XXXX. The bank then issued me a new debit card and I received the email confirmation for this at XXXX on the XXXX. XXXX. Bank then put the money back into my account XXXX. Two weeks later on XX/XX/XXXX the bank took the money out of my account without explanation. Had I not checked my bank account, I would have never known it was denied. There was no prior notification. XXXX. I only learned at this point the importance of making a police report. No one from Chase even suggested that this is an important step. Therefore, I did report this to the XXXX XXXX police department on XX/XX/XXXX, reference number and report attached. I would not have filed a false report knowing the severe criminal consequences in doing so. XXXX. I was then verbally told in person on XX/XX/XXXX by XXXX XXXX ( Assistant VP of Private Client Banker ) that my claim was denied because it was purchased with XXXX XXXX. I made XXXX aware of the police report and he seemed ambivalent. He did not show any interest at all in obtaining a copy. XXXX. An appeal was processed ( without my having not yet requesting it ) and again was told via phone call from XXXX from the escalation department that the claim was again denied and it was their final decision. XXXX. I told the bank that I do not have XXXX XXXX. I have an XXXX and I pay via XXXX XXXX. I have never ever had a XXXX phone or XXXX pay app. My XXXX bills are attached with my device type and phone number circled. When you XXXX it, multiple sources confirm that a user can not have XXXX pay on XXXX or XXXX Devices ( see attached document ). I told them this many times and no one got it. They refused to understand the logic that you can not use XXXX pay on an XXXX device. XXXX. I also mentioned that initially it was thought that my digital wallet was compromised. Obviously this person mentioned in point # XXXX above, understood this was a clear case of identity theft. Questions : XXXX. Shouldn't denials of claims be in writing? XXXX. Shouldn't I have gotten all the information ( e.g., copies, data, etc. ) of everything the bank is using to deny my claim? XXXX. Shouldn't the bank have contacted the merchant to get " their side of the story ''? ( If they can not identify the merchant, how can they deny my claim without having done that? )
Company Response:
State: NY
Zip: 11566
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I discovered an unauthorized purchase later XXXX. The order was placed on XXXX on XX/XX/XXXX. I had called my bank for this unauthorized order. I was given credit to my bank. However a few weeks pass by and the bank gave me a chargeback for " XXXX ''. I contacted XXXX and they are trying to give me a refund but can't process since chase bank took over. Chase claims that the items were " shipped '' but there is no tracking number on chase claims or XXXX. I am stuck with XXXX $ from XXXX XXXX. XXXX said contact my bank. My bank says contact XXXX. XXXX has nothing on statements. I also got an email from XXXX saying they were suppose to issue me a refund for unauthorized purchsse but the seller contacted XXXX and kept the XXXX XXXX XXXX froze my account. ( XXXX XXXX transaction found can not dispute ) Fast forward to the end of the month and chase still denies my claim/refund. I have not recieved a single item from this order. Nor chase or XXXX can help me out. 1.unauthorized order placed. 2. Notified my bank 3. Credit was given to my bank 4. 2-3weeks later i get a chargeback from ebay. 5. The seller never shipped the items and kept the XXXX $ when im stuck with XXXX $ XXXX XXXX items. The bank claims that i have gotten the sellers merchandise. XXXX has nothing to track. Dispute number from XXXX ( helping me ) XXXX Nothing from chase. Just denied help from their customer support service. The same day i filed an unauthorized charge the seller from XXXX filed his aswell with XXXX There is zero reason why chase gave back the money and both are denying a refund. I have been struggling these past 2 months because of this XXXX order of XXXX XXXX
Company Response:
State: CA
Zip: 92114
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I received a check to sell my boat. Prior to depositing the check I called the issuing bank to verify the account was active and had the funds. I deposited the check into my chase accouint and waited the XXXX days for the funds to clear. prior to releasing any product I called chase on XXXX seperate recorded lines to confirm that the check was a good check & the funds were in our account. Both times yes I was told the funds are good and I could proceed. 10 days later I was told the check was a fraudulent check and they reversed the money. On top of all that now they are clsing my account due to this fraudulent check. I had a wire transfer & payroll check deposited to cover the negative balance immediatly when I was told it was a fraud check and my accountg was negative. Now I have no access to my account and get get the money out of my accouint to open a new accouint. I never wouldve been in this situation had chase not told me on XXXX sepearte occasions that the funds have cleared and all was good to proceed.
Company Response:
State: FL
Zip: 33428
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/2022 I deposited a 3rd party check from the car COVID renters help program, the program doesn't require for the applicant to be a citizen or have an id. So it's hard for the applicant to cash check. The check cleared same day with a deposit hold Until XX/XX/2022. Chase closed my account and on XX/XX/2022 a debit XXXX charge was done. In the amount of {$13000.00}. They did not return the funds to the original named on the check to his address either they are with holding funds until he comes in with a valid id he doesn't have. Because of this he is risking eviction. And homelessness.
Company Response:
State: CA
Zip: 93535
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/22, I received a text message from what I thought was my bank, Chase, asking me if I am trying to send a wire transfer andto confirm Y or N. I replied N and received another text back that no further action is required. I then noticed a missed call from Chase Bank and tried calling them back. As I was in the process of doing so, I received an incoming call from a person who identifiedthemself as XXXX XXXX from the Chase Wire Fraud Department Badge # XXXX. He advised me that someone named XXXX from XXXX, PA was attempting to wire {$9800.00} from my checking account to his. I explained to " XXXX XXXX '' that I don'tknow this person and I am NOT wiring anyone any money. I have never done so in my life. I was then advised that the wire transferwas in process but did not go thru as it was being reversed by " XXXX XXXX ''. He provided me with a reversal code ( XXXX ) .He also advised me that this reversal has been expedited & the funds will reappear in my account within the next business day. In themeantime, I was advised not to view my account or use my app as this can " compromise '' Chase 's investigation on trying to find outhow this XXXX XXXX could have gotten my information. I was provided a case # XXXX. On XX/XX/22 at XXXX, XXXX XXXX called me again and said that due to it being XXXX XXXX XXXX and the banks are closed, my funds are taking a little longer than expected to be back in my account but he said, " Not to worry, maa'am. As I said, I have expedited this request ''. I was then advised that I will be receiving another call tomorrow, XX/XX/22, from another Chase representative of the Wire Fraud Department between XXXX & XXXX. Needless to say, the call never came through. I went to the bank immediately and that is when I realized I was a victim of a scam/fraud. Please know that this " XXXX XXXX '' knew all of my information, including my name & last 4digits of my checking account #. Chase has been of very little help and seems to just be sweeping this whole ordeal under the rug, stating that I am at fault and I am the one that initiated this wire transfer.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Approximately 45 days I contacted XXXX of XXXX to purchase a XXXX XXXX XXXX XXXX XXXX for my business XXXX XXXX XXXX. I explicitly communicated to the sales person and the Finance Manager that the sole purpose of the transaction was to obtain financing for the vehicle under my corporate profile to further establish my corporate credit by adding a secured trade line that would report to the various credit repositories. Almost a month passed by when I realized that my trade in ( XXXX XXXX XXXX ) had not been paid off. The new finance manger told me that the previous finance manager had forgotten to get several signatures on the contract and needed me to come in and sign the missed signature blocks. I agreed to come in and execute the documents. XXXX weeks later I realized my vehicle had still not been paid off and I was in jeopardy of my existing lien holder marking me 30 days late with all XXXX credit bureaus which caused me to have to make an additional auto payment on top of the $ XXXX down payment made for the purchase of the new vehicle. On XX/XX/XXXX I received a notification from XXXX and XXXX that a new auto loan in the amount of $ XXXX was now reporting on my personal credit report which lowered my personal credit score from a XXXX to a XXXX instantly. In the end I was charged over XXXX % interest for a vehicle that was intended to be in the name of my corporation for no reason. I agreed to the higher rate only to accomplish the loan being funded through my corporation. I have suffered financial damage both interest rate wise and credit score wise due to bait and switch tactics as a result of unfair, deceptive and abuse tactics of this dealership. I contacted the General Manager two times with no response. In addition I contacted the new finance manager who was extremely condescending, unprofessional and disrespectfully combative when I attempted to seek resolution.
Company Response:
State: FL
Zip: 32259
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: An ex-partner who gained access to my safe, has used discreet information to access information and disrupted the payments on the mortgage account. The account is in my name only, and the property on which the mortgage is liened is in litigation. This 3rd party is accessing the account as me and has performed fraudulent activity at various times. These activities ( telephone records and correspondence ) have been requested by me from the Lienholder, but these requests have not been responded to in over 2 weeks. I have attempted to have the lienholder change the account number so this 3rd party can not interrupt the account but, the lienholder states that they can not change the mortgage account number! I have no confidence that the actions that the bank has directed me to perform will have any impact ( change account password and ID ), as this does not preclude the 3rd party from accessing information and acting upon the account at a local branch.
Company Response:
State: CA
Zip: 92101
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A