Date Received: 2022-12-02
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On XXXX there are inquires and or accounts listed NOT MINE I have tried to get help and they claim it is up XXXX me to call each creditor I filed ftc report and sent it in but those items are still on my report when i call XXXX they ask me to send the information again and the portal wont accept my information and my report is not updated when XXXX sent the first letter they would no accept it without a signature, i asked if they would call the creditor to verify the letter and they would not. I contacted the creditors and got updated letters with signatures.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Chase bank is showing a company account that is in default as my obligation. I have asked for a copy of the signed credit agreement that makes me libel and they have not provided this agreement evidencing my signature guaranteeing the debt of a company I worked for. This is the obligation of Florida XXXX XXXX XXXX XXXX. They had a checking account opened for this company when this card went into default and I told them this as well as the name and phone number of the account and company owner. they never contacted the company or the owner and insist it is my obligation. All they provide is a copy of a typed form without my signature as proof I guaranteed this. I have filed disputes with credit agencies and they respond that the obligation is mine- yet they have no signature guaranteeing this debt from me. This fraud on the part of Chase to credit agency inquiry. They had sent this to a collection agency who dropped the matter when Chase could not produce a signature of guarantee. This is a mistake on the part of the bank and they are not responding with the truth.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My girlfriend sent me a couple of checks for me to cash in i deposited them into my account using my chase checking and couldnt get back into my online banking I called chase about five times in different days and they told me that the checks need to be cleared in order for me to get into my online banking One guy in particular told me that the problem should be resolved the next from the phone call I made with him. Its now three day ahead and I still couldnt get into my online banking so I called chase again they then told me that my account will be closed and that I cant do anything about it. Also telling me that I will not be able to open another one in the next three months Also a couple weeks prior to this happening my chase account was hacked into in which a person spent XXXX $ in my account in a XXXX in XXXX Florida XXXX Ive never been to Florida and they have still yet to resolve that case
Company Response:
State: TX
Zip: 77073
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: Hi XXXX, I would like to express the dissatisfaction about your call center / fraud department procedure. As a long time customer, I was accused as a fraudster depositing a fraudulent check. I was laid off by a lender few months back and my last paycheck was placed on hold and couple of days ago on XX/XX/30 I deposited my first pay check and still being accused they suspecting the check is fraudulent even it is from XXXX XXXX XXXX even I called in on XXXX and XXXX to try to resolve this Not only the employees are not helpful - On top they do not allow the matter to be escalate further. I am indeed the check deposit to survive due to the current economy but Chase truly making the transition harder than ever. I would like to see if you can assign someone to look into this further. Thank you.
Company Response:
State: CA
Zip: 957XX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Good Afternoon, On XX/XX/XXXX at approximately XXXX, I tried to make a check deposit at Chase 's branch location on XXXX XXXX XXXX, XXXX XXXX XXXX NJ XXXX The drive-thru ATM from this location had been removed recently with no ETA on when it will be back, leaving the only alternative to deposit inside the branch. So of course, I went in and the inside ATM had a notice that it wasn't currently accepting check deposits. The next closest branch was a few miles away on XXXX XXXX. I made it there XXXX minutes after XXXX and deposited my paycheck for {$200.00}. The ATM then showed a message that said my entire paycheck would be held until XX/XX/XXXX. The XXXX!!!! On XX/XX/XXXX, I woke up to the heartwarming notice that I was charged XXXX overdraft fees at {$34.00} each, backdated to the XXXX, and then received an additional {$12.00} fee for a returned item that Chase seemed so unwilling to process the previous night. I have spoken to customer service at this bank time and time again regarding holding my paychecks. I thought banks weren't allowed to do that in the first place, though would like some clarification. Furthermore, I am repeatedly subject to holds on every single deposit. When I speak to customer service, they tell me it's random. It's not random when this happens every single time I deposit a check. I find it very tacky that I was assessed these fees when the bank 's own ATM wouldn't let me make the deposit in time to bring the account current. I also find it tacky to charge me a returned item fee on a check they didn't even want to clear until XX/XX/XXXX. If Chase is that quick to process checks, and then wants to hold them for 14 days, then I should be the one charging fees since the bank 's getting an interest-free loan out of me. I'd also like to know when the drive-through ATM will be back at my branch on XXXX. XXXX in XXXX XXXX. Please abate all penalties and refund them to my account. Please make sure at least one ATM is working at all times. Please stop holding all of my checks for ridiculous timeframes. Chase is currently holding another one I deposited yesterday ( XXXX ) for {$200.00}. There is a pattern with these checks ; I regularly deposit from that account and it shouldn't keep holding them. The money was already taken out of the payor 's account. The check I deposited literally says " paycheck. '' This one 's being held until XX/XX/10. This is unacceptable at this point ; I can understand it for new accounts, or accounts with adverse history. My account is neither. Thank you, XXXX XXXX XXXX
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I am a XXXX XXXX receiving monthly benefits thru a government provided XXXX XXXX ' debit card. I also have a personal checking account with JP Morgan Chase which is the source of my complaint. Having received my benefit from the government on XX/XX/2022 and properly deposited into my XXXX XXXX account, I proceeded to the JP Morgan Chase XXXX ( XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX ) and attempted to make a withdrawl of {$240.00} ) XXXX XXXX XXXX XXXX account from the onsite ATM to be deposited into my personal JP Morgan Chase checking account. However, much to my dismay when the chute opened to dispense my cash nothing came out. I immediately rushed inside and explained the situation to a customer service representative who basically told me it was not their problem and contact XXXX XXXX for a resolution. ( it is impossible to contact XXXX XXXX for up to 2 weeks after benefits are disbursed due to the high volume ) My feeling is that Chase could and should have the ability to solve my problem as : -the machine is their property and on their premises -at some point that machine is 'balanced ' and the reconciliation sheet for that location would be off by {$240.00}. I mean, am I right or am I wrong? I put my life on the line for this country and I think I deserve a small measure of respect. Please try to help me! XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: i was scammed by a company called XXXX XXXX tax relief. they took out XXXX a month from me for almost a year. i asked them to stop since numerous times because i felt this was a scam they assured me that it was not. they were taken XXXX out every month that was not even authorized which i have no idea why it was even taken, they never provided any services to help with my tax relief. i would call them and never got a response. i would email them asking what is going on with my tax relief and they would take weeks to months to even get a respone that they would reach out and they never would but would continue taking money from my account. I finally reached out to my bank Chase to have them stop any future payments and I than reported a claim. they have denied my claim saying its invalid claim that it was an authorized. I feel that my bank should at least try to help me get some of my funds back. they gave me a number for the XXXX XXXX tax relief which was no help to call and try to resolve this with them.
Company Response:
State: FL
Zip: 32907
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a Mortgage with JP Morgan Chase Bank NA for my property at XXXX XXXX XXXX, XXXX, NJ XXXX. Account No XXXX. My insurance expired on XXXX i have email/ mailed/ faxed them my current insurance invoice numerous times. They never paid that invoice and have taken a very higher amount insurance on my property, which will raise my monthly payment very high. I called there number it all machine no live person to explain the situation. I need help to solve this problem i can not afford higher payment. XXXX XXXX
Company Response:
State: NY
Zip: 10301
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I am the beneficiary of an inherited IRA account. The account is at JP Morgan/Chase and I want to transfer it to an inherited IRA account XXXX XXXX XXXX where I have other accounts. I started this process with JPM/Chase on XXXX XXXX by completing a traditional IRA Distribution request by Beneficiary. The XXXX at the bank contacted JPM/Chase to make sure all the correct documents were completed. The application was sent on XX/XX/2022 and they advised that it may take 7 weeks to process. On XX/XX/2022 I called JPM/Chase to check on the progress of the application and was informed that they needed 2 pieces of information : the decedents SSN and my birthdate. This information had already been provided on the application. The representative advised me that they would expedite the application. On XX/XX/XXXX I called JPM/Chase again and they advised that the hold up was with XXXX XXXX XXXX XXXX advised to fill out another transfer application. I did this and sent the application and a copy of the latest inherited IRA statement to XXXX on XX/XX/2022. On XX/XX/2022 I called XXXX and asked the status of the transfer and after researching for about 10 minutes they advised that they needed a copy of my signature and the latest inherited IRA statement. On XX/XX/2022 I went to the local XXXX XXXX and talked to XXXX XXXX who called Chase XXXX XXXX. We had a 3 way call and XXXX decided they didn't need a copy of the statement, only my signature. Then JPM/Chase decided they needed more documents from XXXX so I completed a " Transfer your Account to XXXX '' application. The Chase representative said that if everything was in order I should receive the money in 7 days. I went to the Chase branch and they faxed the XXXX document to Chase XXXX services. On XX/XX/2022 I called JPM/Chase to make sure they received the information and that they did not need anything else. I was advised that they did get all the information and that it would take several weeks to process. This constant request for duplicate and additional information and weeks to process any document is ridiculous and I believe intentional. Days and weeks have turned into months and JPM/Chase does not want to transfer the money to me and I suppose hopes that I will give up and let them keep the money. Can you please help me complete the process and find out why JPM/Chase will not transfer my money to XXXX. Thank You XXXX XXXX XXXX
Company Response:
State: IN
Zip: 47130
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I tried to pay a bill online at XXXX with my Chase Sapphire credit card. Chase blocked the charge and sent me an email and a text message saying they alerted it as fraud, that no charge was made, and to try it again ( after confirming it was in fact me ). So I tried the charge again on the Sapphire card. They again blocked it and send me an email and text message saying that the charge was not made and to try again, after confirming it was me. I tried a third time, now using my Chase Amazon card, and it was blocked again and all the same things happened. By the fourth time, my card went through. Then, I received all of those charges on my amazon and sapphire cards. I have called Chase 4x asking for them to dispute those charges with XXXX and asking them to correct the charges made on the cards as a result of their " fraud protection. '' I still am being charged for 3 repeated charges. I have also tried calling XXXX after Chase told me they could not help me and that I have to contact XXXX. XXXX will not help me because I no longer have an account with them. It is now XX/XX/XXXX, I am still being charged for the exact same payment XXXX.
Company Response:
State: WA
Zip: 98103
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A