Date Received: 2023-02-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, a fraudster using the JP Morgan Chase website able to hack the website accessing my profile to create multiple false wires from my business account to be received at their external bank account. The account was out of state with no history of transactions. I was never notified of the wire transfer requests and were never verified via email or phone with me, the account owner. The hacker was able to send a total of four wires over multiple days, even after we recognized fraud and requested Chase bank to restrict and stop any future wires. All wires were stopped except one which was in the amount of {$12000.00} sent to a XXXX XXXX in XXXX FL XXXX. This was sent to a XXXX XXXX with a wire referenced as " Condo Payment. '' I have never sent a wire through my business or personal account and do not have any connection, relation or knowledge of this person. I was told by a Chase representative that the money was sent XXXX XXXX and received by XXXX XXXX even after the wire was flagged as fraud. I am told that XXXX XXXX will not reverse the wire and return the funds to Chase. On the same day after 6 hours on the phone I was told that I would receive a fraud packet that i needed to fill out to file a complaint. After weeks and weeks of requesting the packet and meeting with Chase Bank representatives in person I finally received the packed on XX/XX/XXXX. That same day I was asked if I had filed a police report. No time in the past month had I ever been advised to do so. XX/XX/XXXX I filed a police report with my local department and was instructed to file a IC3 Complaint which was submitted on XX/XX/XXXX. I submitted the following documents to chase bank on XX/XX/XXXX. 1. Unauthorized Signature or Forged Item Declaration ( signed and filled out XX/XX/XXXX ) this form was faxed on XX/XX/XXXX from the XXXX XXXX Chase Bank branch by the bank manager. Faxed to attn : Customer Claims Department 2. XXXX XXXX Police Department Police Report ( signed and filled out XX/XX/XXXX ) this report was faxed on XX/XX/XXXX from the XXXX XXXX Chase Bank branch by the bank manager. Faxed to : Customer Claims Department 3. JPMorgan Chase Bank , N.A . National Check Forgery Department STATEMENT OF FACT ( signed and filled out XX/XX/XXXX ) this statement of fact was faxed on XX/XX/XXXX from the XXXX XXXX Chase Bank branch by the bank manager. Faxed to : Customer Claims Department 4. Internet Crime Complaint Center ( IC3 ) complaint filed through the Federal Bureau of Investigation ( FBI ) this complaint was filled out on XX/XX/XXXX as advised from the local police department Weeks went by without hearing from the Chase Customer Claims Department even after multiple requests for a status update. Today, XX/XX/XXXX I was finally able to get a hold of a representative in the customer claims department and was told that they have closed the complaint and found no evidence of fraud and that they are not liable for wire fraud. After I disagreed with the representative, telling them this was not fair and highly unethical they hung up on me and ended the call.
Company Response:
State: UT
Zip: 84020
Submitted Via: Web
Date Sent: 2023-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-10
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I had a purchase on a XXXX chase card that wasn't made with my permission. The charge was refunded from my statement and then added back on after the concluded it wasn't fraud. The purchase was not me. This needs to be reversed immediately. They have done this to me and my family remembers before over the last XXXX years until we get you guys involved.
Company Response:
State: NV
Zip: 89139
Submitted Via: Web
Date Sent: 2023-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am writing to report JPMorgan Chase Bank for refusing to provide benefits clearly stated in their product agreement, and for failing to protect their customer ( myself ) against unauthorized and fraudulent credit card charges. On XX/XX/XXXX I filed a dispute with JPMorgan Chase Bank for an unauthorized charge on my Chase Sapphire Preferred credit card from vendor XXXX in the amount of {$620.00}. I was then informed by JPMorgan Chase Bank that the illicit transaction was performed on XX/XX/XXXX through the website XXXX. JPMorgan Chase Bank promptly canceled my Chase Sapphire Preferred credit card, mailed me a replacement card, and started an investigation on the matter. On XX/XX/XXXX I contacted the vendor XXXX to request clarifications on the charge of {$620.00} and I was informed that the purchase of a hotel stay in XXXX was completed using my own XXXX account where my Chase credit card information was stored. An unsuccessful attempt to login into my XXXX portal revealed that my password had been compromised and an unidentified individual had booked a stay at XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) from XX/XX/XXXX to XXXX XXXX. After restoring my access to the website, the XXXX agent ( XXXX ) canceled the reservation to the hotel. On XX/XX/XXXX I received a letter from JPMorgan Chase Bank stating that my dispute had been declined and that I was required to pay for the unauthorized transaction of {$620.00}. Upon a phone inquiry with JPMorgan Chase Bank on XX/XX/XXXX, I was told that I was responsible for the charge because I did check into the hotel on XX/XX/XXXX. After clarifying that I had not been to XXXX in the timeframe indicated ( XX/XX/XXXX ), the agent agreed to send the dispute for further review. On XX/XX/XXXX I was informed by JPMorgan Chase Bank that the decision was final and that I was required to pay for the fraudulent charge of your {$620.00}. The agent was not interested in hearing that I did not make or authorized that purchase, in the fact that I had not been to XXXX ( as JPMorgan Chase Bank previously stated ), and that I had never stayed or checked in at the hotel XXXX XXXX XXXX XXXX. JPMorgan Chase Bank proudly advertises their XXXX Liability Protection of their premium credit cards where you wont be held responsible for unauthorized charges made with your card or account information ( JPMorgan Chase Bank website XXXX. ). Despite to the clear statement on their website and the cardholder agreement, JPMorgan Chase Bank failed/refused to protect me against an obvious credit card fraud. This is some of the most unprofessional, abusive, and disrespectful behavior I have ever experienced. This situation is particularly upsetting due to lack of service from a premium Credit Card ( it comes with a premium annual fee ) that I chose for the extra protection and peace of mind. My request is for the charge of {$620.00} to be removed from my credit card account
Company Response:
State: CA
Zip: 90404
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: CHASE XXXX XXXX XXXX XXXX XXXX, IN XXXX Questions? XXXX www.chase.com XXXX XXXX XX/XX/2023 Update : Date of Inquiry : XX/XX/2023 Claim Number : XXXX Card ending in : Claim related to Account ending in : XXXX We have updated information about your claim Dear XXXX We completed our research for the transaction ( s ) you reported on XX/XX/2023. Here 's what you should know We found that the transaction ( s ) was processed according to the information you provided or was authorized. No adjustment will be made to your account at this time. Contact us if you would like to request the information we used for our research. If you have questions, please call us at XXXX. We're available Monday through Friday XXXX XXXX to XXXX XXXX XXXX or Saturday XXXX XXXX to XXXX XXXX XXXX Sincerely, Customer Claims Department Enclosure 1The term " account '' is used to represent both deposit accounts and prepaid accounts. Disputed Transaction ( s ) : Transaction Description Date XX/XX/2023 XX/XX/2023 XX/XX/2023 XXXX payment to XXXX XXXX : XXXX XXXX payment to XXXX XXXX : XXXX XXXX payment to XXXX XXXX : XXXX Merchant Description ( if available ) Transaction Amount {$400.00} {$500.00} {$500.00} Disputed Amount {$400.00} {$500.00} {$500.00} On XX/XX/XXXX, I had my phone and wallet stolen. The individual used my facial recognition while I was asleep to access my device and log into my accounts and transferred funds using XXXX. I filed a Report with the XXXX. After receiving report I submitted to the bank as proof to show that this was not me and that I didnt approve these transactions. Chase still refuses to add the money back to my account after to attempts. In the mean time the XXXX has issued a subpoena for these fraudulent transfers and the bank still refuses to recognize theses multiple transactions as fraudulent.
Company Response:
State: NY
Zip: 11374
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Business checking I am not able to transfer money to my personal checking account. Chase business account to a chase personal account. Tuesday at XXXX I called chase bank to find out why my transfer to transfer was canceled. On hold total time XXXX mins. Was transfer XXXX times and rep told it it was a fraud issue. Transfer to a deadline. Waited XXXX a no answers. Called Tuesday XXXX at XXXX. Rep told me that its a fraud issues and we can not transfer between a chase business and chase checking account advise chase checking account was approved by chase for transfer. On XX/XX/2023. Transfer was sent and was green. Chase called Wednesday XXXX. XXXX. Talked to XXXX and was hung up on. Rep said this is a fraud issues. Called back. Talk to new rep and they said it was a fraud issue. Advice on chase business to chase personal checking. Advise same person with same info on both accounts. Ask to file a complaint. No complaint was log. Ask to speak to a manager No manager will come to the phone. Ask who is manager first and last name. Was only told XXXX and rep said no one is allowed to tell his last name. Ask for a manger above XXXX and was given XXXX. No last name. Online profile is now block by chase. Unable to get access to my account. Please advise. No compliant was login to chase system. No manager will come to the phone or take info. Accounts as locked. Please reach out to chase
Company Response:
State: MD
Zip: 219XX
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: on XX/XX/XXXX, XXXX received transfer alert because I set my bank alert at {$900.00} to make sure I didn't miss any fraud in my bank account.it said {$1400.00} was being sent to XXXX. I do not know who XXXX is. when I looked back on my checking act this company has been taking money out each month since XXXX XXXX the amount not always the same it varies from XXXX to XXXX so, I called my bank Chase and ask for any information they had on where this was going. they gave me a phone number to call. XXXX. I called phone number and is a credit union. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX KS XXXX. I ask them if they could tell how i was sending this money to them and they said no My name did not show in their system at all. when I called back my bank, they said they can't give me any refunds after 60 days. that I should of notice this on my own. Andi never got an alert on my act for all of these that were over {$900.00}. My bank did give me 4 payments back. I really think they should give me all back.
Company Response:
State: FL
Zip: 32789
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I received a text message from a number claiming to be chase bank fraud line. It asked me if Id spend a certain amount of money yes or no when I answered no I received a call from a number that showed up on my phone as Chase.the person on the line told me that my bank account had been fraudulently accessed and that I needed to proceed with changing my account number and my passwords.This ended up being a fraud that I fell for. I went to the branch closest to me immediately, they directed me to the fraud line. I spoke with them and made a claim within half hour of the fraudulent act. They start a claim to recover my money and that was on XXXX XXXX. I received an email this morning to XX/XX/2023 directing me to call the fraud line I called the fraud line and they informed me that there was nothing they could do to recover my funds and directed me to speak to the federal trade commission. I believed chase would help me recover my funds but they just seemed to pass me off to the government for help
Company Response:
State: LA
Zip: 70433
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Mortgage in my name XXXX XXXX XXXX a credit card opened in XX/XX/2023 I have not opened a credit card or any loan I. The past 9 years any thing open now is fraud not me
Company Response:
State: TX
Zip: 775XX
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I received a text from a machine asking if I made a purchase on my Chase Freedom card. I said yes. My card was cancelled against my will anyway and the charge declined. No one was able to actually read or find the text or know why it was cancelled. A human being should have called me. I tried calling Chase as soon as I got the message which woke me up in the middle of the night. Their office was closed.I have spent 3 hours trying to straighten this out. I do not want a new card number. Or I want compensation for this aggravation and now cancellation of my vacation booking. How do credit card companies get to behave like this without some kind of a Fine?
Company Response:
State: CA
Zip: 94941
Submitted Via: Web
Date Sent: 2023-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We filed a claim with our insurance company for hail damage to our property & the insurance checks were mailed to our home, made out to myself & Chase. I physically took the checks to the Chase Bank to turn over to them. Initial funds of {$40000.00} were released for us to begin repairs. On Wednesday, XX/XX/2023, an inspector contracted by Chase came to our property to do an inspection. An inspection was completed ( with photos ), and my husband, XXXX XXXX, signed off on the inspection report. The inspection was submitted to Chase at 100 % complete. After FIVE days of dealing with Chase via phone to resolve the release of the funds to pay for repairs, I was told that the file was " referred to corporate for further review for being non-responsive ''. I was initially told that once the repairs were completed, to call for the inspection. Chase is insisting that they sent out letters to which there was no response, yet Chase now has an inspection report, filed by their inspector, and I have talked to the Mortgage Claims department several times, but I was told that they are currently holding the funds because we were " non-responsive ''. I have now spent the XXXX day trying to resolve this issue through numerous phone calls. HELP!
Company Response:
State: CO
Zip: 808XX
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A