Date Received: 2023-02-07
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Chase was offering a deal where if I opened a credit card I would receive XXXX XXXX points after reaching a spending threshold. I reached that threshold months ago. When I call chase they acknowledge that I have XXXX avios points I am owed. On four separate occasions over the last few months, I have called both chase and XXXX XXXX to try and solve the problem. Chase has consistently told me that the problem is fixed and I will receive my points within XXXX, XXXX or XXXX business days ( they tell me something different each time ), they refuse to provide any written evidence saying that theyre fixing the problem, insisting they can only tell me by phone that its getting fixed. Each time, I wait for two weeks, then call again. Each time they claim essentially no knowledge of the issue/any attempt to fix it. I have escalated this as far as I can with chase. I believe they are purposefully withholding what amounts to thousands of dollars in points from me. I have been unable to use the points to buy flights I want to book for the summer and now, because of the delay, I can no longer get flights for my dates using XXXX.
Company Response:
State: CA
Zip: 92025
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX XXXX I received notification from my bank, JP Morgan Chase, that my savings account was placed on hold for the amount of {$6200.00} for a judgment that did not exist. XXXX XXXX XXXX XXXX. claimed to be representing XXXX XXXX XXXX for a debt that had already been previously dealt with years ago. The information from XXXX XXXX XXXX to Chase bank did not even have legitimate personal information of mine. When contacting Chase bank, they did not offer any insight as to how they screen for legitimacy before placing savings accounts on hold. In order to gain access to my funds, I had to pay out the money to the scammers or else Chase would have doubled the amount from my savings account. Instead of being out {$12000.00}, I complied. I am holding Chase bank liable for being scammed out of my money by frauds and want to know how/why my bank account was compromised.
Company Response:
State: NY
Zip: 130XX
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received my XXXX XXXX bill in XX/XX/XXXX what indicated that my taxes were not paid in XX/XX/XXXX. My XXXX XXXX were paid from my XXXX XXXX as per my XXXX XXXX in XX/XX/XXXX. I contacted XXXX XXXX mortgage department on XX/XX/XXXX, submitted taxes bills I received and they opened an investigation case what they said should be completed within 14 business days. On XX/XX/XXXX I contacted bank to check on the incident progress and was told that there is no updates and was advised to contact XXXX XXXX regarding taxes paid in XX/XX/XXXX. I I contacted XXXX XXXX billing on XX/XX/XXXX and was told that my bank sent taxes in XX/XX/XXXX to the incorrect taxes parcel # XXXX XXXX sent payments back. I contacted bank again and provided this information. Bank confirmed that they have incorrect taxes parcel # on my account, claimed they corrected XXXX XXXXr and will process taxes as soon as possible. On XX/XX/XXXX ( 14 business days since my case was opened at the bank ) I contacted bank since I did not see any XXXX XXXX were made from the my escrow account, neither payments made in XX/XX/XXXX were reimbursed to my XXXX XXXX. Bank stated that they will not be able to send taxes by the end of the year and suggested I pay taxes myself and they will reimburse after they run escrow analysis with corrected taxes information. Bank also said they will cover all late fees and any other fees I pay. I payed my taxes, $ XXXX in total on XX/XX/XXXX with my credit card issued by the same bank and submitted payments receipts to the bank as they requested. I contacted bank on XX/XX/XXXX to follow up on my XXXX balance ( what showed {$0.00} online even though I pay {$600.00} every month to XXXX ) and XXXXt and apparently the bank did nothing. XXXX XXXX was not run, payments made in XX/XX/XXXX to the wrong XXXX XXXX # are not back to my escrow and none of late fees and processing fees were reimbursed to me or to my escrow. I was told by bank that they will run XXXX XXXX in XXXX, but regarding XX/XX/XXXX incorrect payments and fees I have to contact taxes department and open the case again. I asked bank whether they can give 0 % APR for my credit card for few month till they resolve the issue and send me extra $ from my escrow back, but they said nothing they can do and suggested to open new credit card in other bank and do balance transfer.
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: An attempt to open an account with XXXX on XX/XX/23 and an attempt to open a XXXX XXXX Account on XX/XX/23. Neither of these attempts were done by me. They have shown up on my credit inquiries. I was contacted by both banks and I reported them as fraudulent and that they were not me. Both institutions stated they were not opening the accounts, however I have not been able to confirm this. I have called XXXX and XXXX. Calling XXXX next. XXXX requires a letter from the FTC that I reported this before they will remove the inquiry.
Company Response:
State: FL
Zip: 33904
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a State income tax refund check from the State of Arizona Treasury in the amount of {$3600.00} on XXXX XXXX XXXX the branch manager said because it is from the Treasury department the funds should be available the next business day. I did a mobile deposit and now Chase is saying it's on a 10 day hold with no justification why. All my deposits to chase have been placed on a 10 day hold. I can deposit checks with a different institution and it clears in a day. I'm not sure why Chase is violating federal laws on deposit hold.
Company Response:
State: AZ
Zip: 85257
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: After a scam of a purchase of gift cards, XX/XX/2023,, Chase bank, holder of my credit card was phoned and alerted to the even withthin the hour.. The charge had not yet been posted to my account. Chase said they could do nothing about it.In later interview with a chase agent, my interview was posted with her as occurring at XXXX XXXX. I did not speak with her until after XXXX XXXX. Two procedures the bank must practice to prevent these scams are : XXXX ) make all Credit cards under their fraud protection program universal. XXXX ) be able to remove charges not yes posted available to fraud investigation.
Company Response:
State: AZ
Zip: 86004
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I believe I am a victim of a scam or fraud by JP Morgan Chase bank. Chase bank offered me a credit card and I applied and was approved. The card comes with a {$550.00} fee which I was immediately charged. The card advertises numerous benefits. However, the bank has refused -- after 60 days, and 5 phone calls to customer service -- to honor the primary advertised benefit for which I decided to apply for the card. Here is a log of my attempts to contact Chase to request that they provide the benefit they advertised : XXXX XXXX -- clicked to activate Priority pass using my Chase account. They didn't. I never received the card in the mail nor any email notice. XXXX XXXX - Called chase. Said they'd activate it. They didn't. XX/XX/XXXX called Chase - Representative said she'd contact priority pass and that I should call back after 6 or more days to request to receive the actual card. XX/XX/XXXX called Chase back. Representative claimed nothing had been done and he needed to connect me with priority pass. But shortly after he transferred me, the call hung up. XX/XX/XXXX called again, 2hrs later. A representative repeated the same thing. This time when she transferred me to priority pass, the priority pass representative told me : " Chase transferred you because they don't wan na take responsibility. They know that only they can issue the membership. '' She instructed me to call the Chase Benefits administrator at XXXX XXXX XXXX XXXX XX/XX/XXXX - XXXX called the Chase benefits administrator. Representative informed me they are actually a third party and " the only thing you can do is to be connected back with Chase directly. They will have to resolve this on their end. '' As you can see, I believe I am the victim of some type of scam or fraud, as Chase has not only refused to offer the service advertised in exchange for the {$550.00} fee, but also Chase has refused, over 5 different occasions, to resolve the issue. Here is where the benefit is advertised, and where I applied for the card : XXXX XXXX XXXX XXXX XXXX XXXX Thank you for your assistance. Best, XXXX XXXX
Company Response:
State: WI
Zip: 53211
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: Claim Number : XXXX File Date : XX/XX/2022 Claim Type : Trip Cancellation/Interruption I put in vast quantities of information to recover {$5300.00} from my credit card company due to a trip cancellation that I had in XXXX. The flight to XXXX was cancelled due to strikes in XXXX for me & my husband. Due to airport delays & weather, we could not get on a new flight to XXXX in time for vacation. Due to this, I needed to cancel our flight home from XXXX back to XXXX. My return ticket from XXXX was nonrefundable as was my hotel. My card company specifically states that they will reimburse me in these types of matters, but after XXXX weeks of talking to multiple claim agents, I only get a refund for {$510.00}.
Company Response:
State: DC
Zip: 20001
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/2022 reported fraud on chase credit cards and XXXX XXXXXXXX credit cards because of fraud and theft. They say it was authorized and it wasnt. Someone used my identity and information and used the cards.
Company Response:
State: LA
Zip: 71291
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-07
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: On XX/XX/XXXX I purchase two round-trip tickets to XXXX, XXXX from XXXX, WA. I made the purchase using my Chase credit card. The flight was on XXXX XXXX. The intended departure/return dates were XX/XX/XXXX - XX/XX/XXXX. Due to the XXXX pandemic, the Spanish government restricted all non-essential travel from US citizens in the XXXX. I called Chase customer service, and they ensured me that I could safely cancel our flight in exchange for a future flight credit. Our flight was cancelled on XX/XX/XXXX and Chase promptly sent an email confirmation stating that I had been issued an airline credit. Chase issued us a flight credit for a total of {$1700.00} USD for future use ( two {$880.00} tickets ) as long as the credit was used by XX/XX/XXXX. On XX/XX/XXXX, I attempted to use the credit to purchase new tickets to XXXX. I called Chase for assistance in applying the funds to my new trip, and several agents told me that my flight credit had gone missing, without explanation. I was previously able to periodically check in and verify the existence and validity of the flight credit through my Chase web account ( " My Trips '' ) and checked most recently in XXXX, XXXX. I logged in on XX/XX/XXXX and the flight credit has inexplicably disappeared from my account. The Chase travel agents have insisted the voucher " doesn't exist '' despite Chase email evidence to the contrary ( attached ). Chase travel agents asked me to call XXXX XXXX and XXXX ( a travel partner ) to attempt to retrieve the voucher through them. After several hours on the phone with both organizations, both XXXX XXXX and XXXX have strongly insisted that Chase is responsible for the flight credit since the funds were held in my credit card account. Chase has failed to acknowledge the existence of the flight credit and have failed to offer adequate resolution to this issue. I have attached several emails including : - The original flight confirmation, itinerary, and flight numbers- The original cancellation email - The original emails from Chase and XXXX XXXX notifying me of my travel credit to the amount of {$1700.00} USD and verification of the XX/XX/XXXX expiration date I am seeking a full refund for my cancelled tickets to the amount of {$1700.00} and an explanation from Chase as to how my flight credit was mismanaged and " lost. '' I have also attached a copy of the compliant I have filed through Chase 's third-party claims service eClaimsline.com, as well as a complaint I have filed with the XXXX XXXX XXXX XXXX
Company Response:
State: OR
Zip: 97266
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A