Date Received: 2023-02-08
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: The company has been charging late fees for over a year on on mistake their computer made. I have my account setup on automatic payments for the minimum amount due. Their system failed so do so and they were charging {$85.00} so because the {$85.00} was never made they were charging {$40.00} a month late fees. I called the company to fix the {$85.00} problem but then I was asking about the mattress fees they said they could give me back my late fees. I said was the error was on your side not mine so why am I getting charged for your error. The said they could not help me. So I'm reaching out to you for assistance. Thank you
Company Response:
State: OH
Zip: 45322
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX. I was contacted from XXXX, they said they were part of Chase fraud team and i needed to transfer my funds to a different account. They would help me to do this. They gained access to my account and fooled me into transfering my money. I went to the bank and I have had no success on recovering my funds. It dosent seem like anyone is on the side of the person who got scammed
Company Response:
State: AZ
Zip: 85040
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I was contacted by someone impersonating my bank telling me that my account had been compromised. While I was on the phone, I XXXX the phone number to make sure it was a chase number, and it was. The fraudster created a false sense of urgency by demanding that I transfer funds between my savings and checking accounts to avoid any overdraft fees. When I logged into my account to do this, the fraudster intercepted the transfer then wired my money to an unknown bank without my knowledge or authorization. When I realized my account had been compromised, I went directly to the bank to " recall '' the wire, but the money was already gone. I was instruction to file a police report, which I did, then I was told that the report wouldn't change anything and was unnecessary. Since this happened, I have contacted Chase every day both by phone, secured messaging, and in person at my local branch. Nobody is able to help me, give me an idea of when the funds will be returned or give me any information about who is investigating the fraud. The amount of money stolen from me was {$4100.00}. I have since been furloughed from my job. I need this money ; I need someone to help me.
Company Response:
State: MI
Zip: 48103
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I applied for a Southwest airlines credit card associated with Chase Bank to take advantage of {$200.00} credit toward my trip to Hawaii and my application got rejected. I have over 750 credit score as per the XXXX credit bureau this morning and over {$350000.00} annual income and I have been banking with Chase Bank for over 10 plus years and my credit utilization is 28 % as per XXXX snapshot attached. I felt like Chase Bank doesnt take care of their customers at all.
Company Response:
State: CA
Zip: 94605
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX XXXX XXXX there was a check of XXXX and a check of XXXX being deposited into my account and they were able to withdraw {$980.00} from that transaction. The next day on XXXX XXXX XXXX there was another check of {$1300.00} that was deposited into my account. They withdrew that day XXXX from the atm. on XX/XX/ they withdrew XXXX from the atm. On XX/XX/2023 they attempted to deposit a check of XXXX but the check bounced. I then looked at my transactions and saw all these transactions that were not mine. They were able to withdraw all my money from my account and left me with nothing. I filed a claim with chase and they denied my claim twice. They said that the money I had in my account was to be considered a total loss since there was no bad attempts when entering the pin to the atm. These checks that they authorized did not have my name, routing, or account number written on them. As well as these transaction being done in multiple city 's. I emphasized this several times and they were not helpful with resolving my issue. There was fraud done on my account and they are not helping get my situation resolved.
Company Response:
State: CA
Zip: 92707
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XX/XX/2022, my Chase bank account have received unexpected REFUND from XXXX XXXX on the amount of {$9500.00} ( PPD ID : XXXX ). This transaction was immediately REVERSED back to XXXX XXXX. Please see enclosed proof from Chase Bank that REVERSED transaction went through to XXXX XXXX ( page XXXX, marked as # XXXX ). But XXXX XXXX didn't received this amount. Attached is a copy of my credit card account that shows only CREDIT REFUND on XX/XX/2022 but not RECEIVED money back. Please investigate with Chase Bank where this REVERSED money went? Since XXXX XXXX didn't get this money, they told me I owe them this amount. Thank you XXXX XXXX
Company Response:
State: AZ
Zip: 852XX
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I reported fraudulent activities on XXXX of my business accounts where there was an unauthorized wire transfer of XXXX and XXXX within minutes of each other.. I was involved in an elaborate fraud scheme where my phofor XXXX and XXXX. XXXX and XXXX was compromised and controlled by a separate entity. The incident began when I realized my XXXX XXXX account was compromised. Instructed by my company I googled the phone number for XXXX fraud and support. ( XXXX ) XXXX. Calling this line I reported the issue and was informed that my XXXX was hacked. They requested control of my XXXX account and accessed my phone. They informed me that all of the apps that I had on my phone have been compromised and began to show me. The recognized XXXX entities that had access. They then began to show me by running small transactions on paypall and cash app and then having the money denied and refunded. This continued for a day and on XX/XX/XXXX they processed XXXX wire transaction out of XXXX business accounts in the amounts of XXXX and XXXX. I was not asked and when I saw the transaction I asked for an immediate reversal. They responded with it will be returned with XXXX hours. I stated I was going to call the bank immediately and they responded that if I did the bank would freeze our assets for XXXX days and with it being all of our money we wouldnt be able to run payroll. I spoke to them on and off over the next XXXX hours and decided to call Chase Bank to report the situation. A claim was opened, accounts were frozen and I was instructed to go into a branch the next day to open an new account. I called XXXX branches in XXXXXXXX XXXX XXXX XXXX into see a banker and was turned away for what would be a week. I contacted a Chase bank XXXX mins away in XXXX XXXX and a banker named XXXX said she would fit me in at the end of her day because this was important. I was told that we would receive some emergency funds to help us get through so immediate needs such as payroll within XXXX days from XXXX. By XXXX of the following week I had heard nothing and there was no funds in either account as promised. I called Chase and was informed that my claim was denied. I asked for an explanation and was told that the wire came from a known XXXX and device. I asked why didn't the bank confirm the transaction since it was irregular activity and in a large amount in which we have never transacted before. Again the response was that it was a known device. I asked for an appeal and was transferred around to XXXX different people at Chase and was brushed off with no clarity or compassion. My understanding is that if there are large irregular transactions some safegurads such as confirming with a phone call and a verbal password or proof of identity should be sought by the Bank. My personal accounts at XXXX bank do exactly that. I will get a phone call asking if I have made certain transactions if there are unusual activities. Chase did not keep my or my business accounts safe. The reason for their existence is for that very thing to keep me safe from fraudulent activity. Not to mention being promised on XXXX XXXX that emergency funds would be provided and then nothing was done. I understand that I was involved in an elaborate scheme in which I was victimized. I also believe that Chase has a responsibility in keeping me safe with large denomination transactions that are clearly classified as unusual activity and highly suspicious.
Company Response:
State: IL
Zip: 610XX
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: upon reviewing my credit reports i discovered an account and hard inquires i didnt apply for credit,
Company Response:
State: NJ
Zip: 07018
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: On XX/XX/2023, {$35000.00} was transferred from my savings to my checking on a scam, from a XXXXXXXX XXXX telling me that wrong amount was sent and I need to do a wire transfer to give them the money back, they should have only giving me a refund of {$350.00}. Unbeknownst to me they were able to get into my checking/savings account and move my monies. I immediately called the bank the next day and explained what happened, they took report etc. I filed a report with the Police Dept. as well as the FBI. I did not do an online transfer of the {$3500.00}, that was moved. My online Chase acct did not shut down apparently and they were able to move these funds while I was at the bank, and unfortunately I didnt go back into my acct until XXXX, when found the error. The bank says there is nothing they can do. What is an FDIC if it is not to protect and help XXXX customers.
Company Response:
State: CA
Zip: 92346
Submitted Via: Web
Date Sent: 2023-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: In XX/XX/2022 I opened a commercial account with Chase bank, after having opened a personal account that there was a problem which also froze my account and they made me open another personal account closing my first account but I no longer qualified for the bonus coupon Welcome, it was disappointing. But the problem did not end there when I opened my business account for my business that started legally in the state of XXXX, did not receive my business debit card and chase financial company has been called to resolve but XXXX requests have been made that they do not I have received a debit card from my commercial account and I was affected by not being able to make my purchases with the commercial account related to my company. They say that it is a mail problem but other entities if I receive mail, then they said that they will request expedited shipping and they they would charge a fee for the shipping and to give another address, so i agreed and gave my old address and they charged me {$5.00} replacement card and to my surprise it was the same card from my personal account replaced not my business debit card, like this I still haven't received my debit card from my business account. I already tried to solve it with them but I don't know what they are playing at.
Company Response:
State: KS
Zip: 662XX
Submitted Via: Web
Date Sent: 2023-02-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A