Date Received: 2020-06-16
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: Student Loan company Pennsylvania Higher Education Assistance Agency ( PHEAA ) is servicing my loan. Back in 2015 I moved/mailings got crossed payments didn't get made. Once I was notified I corrected this and have been making regular monthly payments since and it's all documented. Since I missed those payments they put loan in default and will not correct my credit report/credit score even though for the last 4 yrs I've made my timely payments. I'm presently trying to go for a mortgage with XXXX XXXX and they are stopping this from going through due to this issue. I've tried to call PHEAA they will not help me even though they state oh yes you've been in good standing with us for a while now! I've also provided XXXX XXXX the document with all my payments for the last 4yrs and they still will not help out. I would greatly appreciate it if this could be corrected and done so fast. I'm missing out on being able to buy a home " the all American dream '' which I worked all through school so I could get a promotion and make more money for this home.
Company Response:
State: MA
Zip: 01845
Submitted Via: Web
Date Sent: 2020-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-16
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: This issue goes way back to 2017 of XXXX and maybe a 1 time after that and now I am tired and have figure it out on how I can take my matter to a higher level to get resolve.. My complaint is against Fed Loan Services- student loan. I have contacted them many times in the past regarding my student loan account. I have requested for FedLoan Services to send me a bill each for my interest that is accruing on my account each month that is not being paid by the government. And they claim they can not provide me with that, in which I find that very unfair that Fed Loan Services can charge me interest and they can not provide a monthly statement of my interest. I have never heard of such thing, if a consumer borrow money from any financial institution then it is the lender responsibility to provide that borrower the not just a statement showing the amount owed ( all added up into one balance ), but the lender must be able to provide a statement showing the monthly amounts itemized out on the statement. Just like on a credit card, the creditor provides a monthly statement with current balance that includes any recent charges including the interest that was charge for that month 's period. As FedLoan Services continues to adds interest to my student loans accounts along with reporting the added interest to the credit bureau showing that my balances on my loans are increasing, which can and is causing a negative effect on my credit utilization on my report, which in terms affects my credit score. So therefore, FedLoan Services needs to provide me with a monthly interest statement showing me what interest has been added to my loans for that month. It is not my job to be their computing system and calculate my own interest every month, they need to do that and providing a lump sum total of all my interest with showing me the interest for that months period is not sufficient. As a lender FedLoan Services is supposed to provide accurate, detailed, itemized information to the borrower. I want to know every month, not every three months, because FedLoan Services reports to credit bureaus every month, so therefore I want to see it every month what the amount of interest that is being added to my account and I want to see it on my statement separately, so that it can be paid monthly. I will not do their job for them, because it's not my job to do its only knowledge for me as consumer/borrower if indeed I wanted to know how my loans are being calculated. And I believe they have a duty to me as a borrower to provide me with a clear statement every month I am being charge interest.
Company Response:
State: TX
Zip: 77040
Submitted Via: Web
Date Sent: 2020-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I spoke to a representative from Fedloan Servicing in reference to the accuracy of missed payments. XXXX showed XX/XX/2017 and XXXX showed XX/XX/2017. The representative advised me on the phone that they processed a deferment/forbearance XX/XX/2017. She sent me a direct dispute form and I submitted it. Now XXXX shows a missed payment for XX/XX/2017 and XXXX XX/XX/2017. If the payments were postponed XX/XX/2017 there should be no missed payment for XX/XX/2017.
Company Response:
State: LA
Zip: 708XX
Submitted Via: Web
Date Sent: 2020-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have loans with them going back to 2002. I've been making payments for at least 15 to 20 years, yet it hasn't made a dent in the balance owed. Last time I checked, it said that I still had 240 payments left. I had a total of $ XXXX in loans. At {$300.00} per month for 240 months, that would be another $ XXXX on top of what ever I paid already. Their collection practices are aggressive and they're destroying my credit. I get calls constantly on the phone, emails and letters sent to my house.This is got to stop. My complaint is the same complaint that everyone else is making. I need them to provide a full understanding of my loan and repayment policy to fully understand what I'm paying. A student loan should not be like a mortgage.I don't understand what I'm paying for anymore. I had a small student loan with XXXX. It's paid off and never had issues like this. It was straight forward and easy to understand what my payment was and how it would be paid off. I would like them to provide the full amount I paid so far and see how they have been applying it to my principal. If there are errors, then they need to correct it. Also, clean up the mess they did to my credit.
Company Response:
State: FL
Zip: 34212
Submitted Via: Web
Date Sent: 2020-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: between XX/XX/XXXX until XXXX XXXX the FedLoan.org has been mis-managing my payments. The interest was not applied correctly to my balance. As a result my $ XXXX loan is at $ XXXX after 7 years of payments. I have not been able to get a reasonable explanation from them after several attempts. Furthermore, in XXXX XXXX, when my loan was paid off due to re-fi, the FedLoan.org was overpaid by {$980.00}. Since XXXX. I have not had luck getting them to refund this overpayment.
Company Response:
State: AZ
Zip: 85296
Submitted Via: Web
Date Sent: 2020-06-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-13
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Hi. In XXXX I went to XXXX College in XXXX, with a promise that they will find me a job at the end of the program. That is what they advertised and why I chose this college. I took out a large loan and completed the program ( which was a total joke- no one finished any of their homework, the teacher never fully checked our work and taught us nothing. We paid for this certificate, and learned absolutely nothing even though I graduated with XXXX ). Then they found me an internship at XXXX XXXX XXXX, who told me they are in need of an XXXX like me, and after I completed 1 month of full-time work for them, they apologized and stated they cant afford to hire anyone right now. I was upset and went back to XXXX who said that it wasnt their problem anymore, as they already found me 1 job ( which by the way I was great at and they loved me. A few months later I found out that the counselor from XXXX had a deal with that doctors office and kept sending new interns there every month, with a promise that they are hiring, who were all told that they cant hire at the end of their 30-day internship. Such a scam! ). Needless to say, this ruined my chances of applying for another job because they all saw that my internship didnt hire me and questioned it. I had no way of paying my loans, I was XXXX years old. I got a small minimum-wage job and paid my loan for the first few years. Then in XXXX, I received a letter from the US Department of Education stating that my loan is eligible to be forgiven if I went to XXXX XXXX and took the XXXX program from XXXX, because XXXX was being sued by several people for fraudulent dealings, false advertising and empty promises. I was ecstatic and submitted my application. I kept calling and checking the status of my application for FOUR years! They kept saying that it is still pending, meanwhile my loan was in forbearance AND accruing interest!! They assured me I will get an answer shortly, since my best friend that did this program with me had her loan fully forgiven already. I finally got a response from them saying that I am NOT eligible for loan forgiveness because I missed the eligible window by a few weeks ( apparently I went to college just a few weeks later or earlier than the eligible date-span ). Which cant be true because my best friend went to the SAME program on the SAME dates and had her same loan forgiven. I dont mean to add in a sob story, but after completing that program back in XXXX, I also dealt with several health issues, XXXX XXXX treatments and several XXXX. I have so much medical debt and I am absolutely not able to pay back this loan regardless. Especially since I never used this certificate in the first place. I reached out to FedLoan and US Department of Education several times in the last few years, who both give me fake reassurances and help with absolutely nothing. I hope that you can see my unfortunate situation and how unfair it was. This is my last resort. I am literally begging for help. I can provide any and all proof of my certificate, internship, even medical bills and proof of surgeries, if needed. Thank you SO MUCH for taking the time to read this.
Company Response:
State: WA
Zip: 98444
Submitted Via: Web
Date Sent: 2020-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Every student loan I have ( 28 ) that said $ XXXX is due and it is I. Good standing was put on my credit report had a negative mark. 1 loan which is in default was never put into good standing as was the directive from the US Department of Education. I also asked several times to consolidate them all and it still had not been done. My credit score has dropped 200 points since COVID-19 started and they reported all this. I also have asked multiple times to send me a bill which they have never done. All they say is that they emailed me. I never opted To have eBilling ever.
Company Response:
State: PA
Zip: 162XX
Submitted Via: Web
Date Sent: 2020-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I received credit monitoring alerts that my credit score was impacted at XXXX XXXX and XXXX due to remarks placed on my Fedloan Federal Student Loan accounts. I contacted all four parties involved and each are pointing the finger at the other party. My student loans are under a Nationwide Administrative Forbearance until XX/XX/2020 due to COVID-19. I called all four organization in XXXX and XXXX of 2020 and each month my credit score has dropped 26-27 points. This is unfair and I would like my credit score to go back to what is was prior to the remarks on my student loan account. I also do not want to have to contact them every month about my credit file being impacted.
Company Response:
State: GA
Zip: 30096
Submitted Via: Web
Date Sent: 2020-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: You did not have options for the help I actually need. My loan was through XXXX XXXX XXXX of XXXX, Pa. a for profit school that is now shut down because it was bought out. I have loans that are paid off though seizing my yearly tax refunds. Due to COVID 19 and the Cares Act, I was supposed to get my refund of {$10000.00}. They couldnt take it for the offset. I filed XX/XX/XXXX which is within the time for the Cares Act. Its been 6 weeks. The IRS site said my refund was taken to pay off that debt but it cant be taken due to the Cares Act! Im trying to get ahold of someone and I cant. I am a single mother of XXXX and need that money.
Company Response:
State: PA
Zip: 16506
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-12
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: FED LOAN SERV {>= $1,000,000}. I have reached out to this company several times in reference to these accounts. Fed Loan offered to put loan in deferment to investigate and will remove these accounts while they investigate. These accounts are fraudulent fed loan is now violating fair debt reporting act. please assist
Company Response:
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2020-06-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A