Date Received: 2020-06-23
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/2020, I submitted a future payment with FedLoan for my student loans in the amount of {$2100.00} that was to be withdrawn on XX/XX/2020, and was allocated to specific student loans. I did not receive an email confirmation as I always have on every non-automatic payment I have submitted. On XX/XX/2020, I logged in as the funds had not been withdrawn from my account and I was unable to find a pending payment for the {$2100.00}. Since I was not able to locate the payment I submitted a payment request on XX/XX/2020, for {$2000.00} with the funds allocating to the same student loans as the XX/XX/2020 payment was to. I did receive an email confirmation for the XX/XX/2020 payment. On XX/XX/2020, I logged in to see that the {$2000.00} payment was now showing as complete and was processed and the XX/XX/2020 payment was pending. Having both payments processed was going to overdraft my bank account by over {$2000.00} and would have overpaid the four loans ' entire balance by {$1900.00}. I spoke to a Fed loan employee on the chat, another on the phone, and a supervisor. I asked to stop the {$2000.00} payment but they informed me that I would need to go through my bank, XXXX. My bank also said they could not stop it. On XX/XX/2020 I logged into my account to see that the four loans were now at a negative balance as they had been overpaid by {$1900.00}. I called FedLoan and spoke to XXXX, Fedloan # XXXX, and I explained the situation. He informed me that the {$1900.00} would be returned to my bank account within 7 days and they always return funds unless it is less than {$5.00} If the overpayment is less than {$5.00} they keep the money. I asked for an email verification regarding this and he told me he would put a request in and I would receive an email within 2 days. I have not received the email as of today, XX/XX/2020. I logged into Fedloan and I see that the funds were not returned to me but applied to my other Fedloans, without my discretion on what amounts and what loans. I did an online chat with Fedloans and asked about the information I was given from XXXX and the promise of the email. I was told that XXXX did not provide the correct information and that the email would take 7 to 10 days but is now invalid. Starting with the fact that there was an error on Fedloan that failed to send me the payment confirmation for the XX/XX/XXXX payment or show it on my account as even pending as of XX/XX/2020, and the chain of misinformation I received following that I am very frustrated and concerned as a consumer trying to pay off my student loans. Not to mention I am now {$2000.00} over drafted in my checking account due to this error. I hope that the CDPB can look further into this as this is a hardship for me and I fear I am not the only person that has experienced this.
Company Response:
State: CO
Zip: 80207
Submitted Via: Web
Date Sent: 2020-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: As a full-time employee of a qualifying non-profit organization, I am able to make payments that count toward Public Service Loan Forgiveness. Despite filling out all appropriate paperwork and getting certification from my employer promptly each year, only 8 out of 13 of the payments were counted toward forgiveness, despite the fact I made all of them promptly and within the requirements of my income-driven repayment plan.
Company Response:
State: NH
Zip: 031XX
Submitted Via: Web
Date Sent: 2020-06-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/XXXX I received an updated payment count towards my Public service loan forgiveness in the amount of XXXX payments one month later I received an updated list and the servicer removed over 30 of my qualifying payments for no reason. I contacted them and they assured me they would review my account and my payments and yesterday I received an email with an update a payment count. They stole one years worth of payments from me. No one will answer why these payments all the sudden don't qualify my employment has never changed in 12 years and I'm always current on payments and submit my recertification yearly. The servicer is abusing people and their accounts you can't give me any excuse or reason as to why you stole a Year 's worth of my forgiveness from me
Company Response:
State: PA
Zip: 154XX
Submitted Via: Web
Date Sent: 2020-06-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-21
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have 18 missed payments from this company. 6 loans showing 3 missed payments each. I have never missed a payment and this is reported incorrectly. I have filed multiple disputes with this company as well as with the credit bureaus with no response. During this time the company states I missed payments, I was currently enrolled into school which would have kept my loans in deferment. I have contacted the company for validation and help in resolving this matter with no luck. They are unable to provide me with an answer or validation.
Company Response:
State: OH
Zip: 44685
Submitted Via: Web
Date Sent: 2020-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am contacting you for assistance with a removal of erroneous late payments on a closed account I had with XXXX. I have been with XXXX since XXXX, and the former XXXX accounts was reported to be late for the first 3 months in XXXX on my XXXX credit report. This company has not been my servicer since XXXX. I would greatly appreciate your assistance in helping me to correct this false derogatory information as it is impeding my ability to apply for mortgage credit. I attempted to chat and call a fedloan representative but neither were helpful. My account number is XXXX. Thank you.
Company Response:
State: AE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-06-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-19
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am currently under the Public Services Loan Forgiveness program and have never had many issues with Fedloan Servicing before getting my employment recertified each year but I have been given incorrect and false information about my qualifying payments since XX/XX/XXXX. I have been with the same employer for the past two years and, as you will see in my uploaded documents, my employment was certified and my payments were counted toward the required 120 payments under the program rules.I submitted my yearly certification form on XX/XX/XXXX and received a letter back saying that they could not certify my employment because I had failed to fill out my Employer Identification Number ( EIN ) on the form. All forms have been included in my uploaded documents. The questions were clearly filled out and they were filled out exactly the same as they were the year before. I called FedLoan on XX/XX/XXXX at XXXX XXXX and the customer service person looked at my form and said that she say that I had correctly filled it out and that she wasn't sure why it had been denied and that she would send it back for review. After not hearing back from from Fedloan I called them again on XX/XX/XXXX at XXXX XXXX and was told that they were still processing my form and that I should call back in a week. I called back on XX/XX/XXXX at XXXX XXXX and was told that it was still being reviewed and that it sometimes takes a while because of the holidays. I still did not hear anything so I called back on XX/XX/XXXX at XXXX and was told that it had been approved but, for some unknown reason, there was a hold on it so it would not be reflected yet on my " qualifying payments '' yet. The person told me that it would probably be reflected after the hold was taken off of it at the beginning of the year.On XX/XX/XXXX I received a letter saying that they needed more time to see if my employer was a qualifying employer for the program ( keep in mind they said they said my same employer was a qualifying employer the year before ). On XX/XX/XXXX at XXXX ; XXXX XXXX I called FedLoan and asked why they were still needed more time since, on the previous phone call, they said that it had been approved and they were just waiting for the hold to be released. The person on the phone did not have an answer for this.On XX/XX/XXXX I received a letter saying that they could not qualify my employer because I had failed to fill out questions 9-12 on the form. The form is included in my upload and all the questions were clearly answered.I called Fedloan on XX/XX/XXXX at XXXX XXXX and said that everything had been filled out correctly. The person on the phone looked at my form and said that it had been filled out correctly and that she wasn't sure why the letter said that and that she would send it back for review. On XX/XX/XXXX at XXXX XXXX I called Fedloan to check on the status of my issue and was told that they didn't know why there was a hold up and that it was still under review. Instead of waiting for another review I decided to just submit a whole new certification form on XX/XX/XXXX with the same information in the hopes that someone else would look at it and be able to approve it. On XX/XX/XXXX I received a letter from FedLoan indicating that they could not certify my employment because I indicated that my employer was tax exempt. I never indicated that my employer was tax exempt as you can see in my uploads. I called back on XX/XX/XXXX at XXXX XXXX and indicated to the customer service person that the form was filled out correctly. She said that she saw that I didn't check that my employer was tax exempt and she couldn't understand why I had gotten that letter. She offered to talk to another person but I told her that I appreciated her help but that I was tired of getting the run around and that i would be filing a complaint with the CFPB. My employer is a not for profit llc divided into 3 sections. One section is our foundation that gives money to various disability services organizations around the state and the other one is our sheltered workshop that employs individuals with disabilities. These two are both not for profit and the largest part of our company. The " for profit '' section is the smallest section of our company and is simply " for profit '' to fund our not for profit philanthropic foundation.
Company Response:
State: IN
Zip: 468XX
Submitted Via: Web
Date Sent: 2020-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: FEDLOAN {$2500.00} XXXX. I have reached out to FEDLOAN in reference to this account. The account is reporting inaccurate information. 90days late payment without it ever reporting 30 or 60day late.which is a violation of fair credit reporting act.
Company Response:
State: LA
Zip: 70122
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I was contacted and informed that my account was locked because AES acquired a student loan from education financial services which had incorrected NPI. This created a discrepancy with my account as AES locked my account erroneously. Thus making it impossible for me to log in and make my payments as I'm always consistently on-time. I was instructed by the company 's customer services representative to scan a copy of my driver 's license and passport confirming my correct birthdate and either fax/mail this in. I completed both of these requirements as of XX/XX/XXXX. It is now a month later and I'm still unable to log in to the website. I've requested several times to speak with a manager, and unfortunately AES has failed to adequately address my concerns. I'm extremely frustrated as I've had an account with them since XXXX and this has never happened before. I fear my credit will be destroyed and my lender warned me that my loan may fail the CAIVERs test. I'm more than willing to make my payments and I just want to ensure my monthly obligations are accounted for when I make these payments. Please help me as I'm completely out of options and lost for guidance.
Company Response:
State: CA
Zip: 90504
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-17
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I sent in a payment on my student loan on XX/XX/2020. The loan is due on the 1st of each month, with a 14 day window before it is deemed late. The check should have got there for XX/XX/XXXXpayment. They did not cash my check to make my loan late. I got it down real low. Why they did not cash my check in time for the pay. They have began to take more fees for late payment and attach another rate on to the loan. I have double to triple the payment, to no avail.
Company Response:
State: CA
Zip: 94565
Submitted Via: Web
Date Sent: 2020-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-16
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: AES/PHEAA shows account that does not correspond to any Master Promissory note at a time I was not in school. Continues to report to my credit reports.
Company Response:
State: NC
Zip: 27260
Submitted Via: Web
Date Sent: 2020-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A