Date Received: 2020-06-08
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Under the CARES Act my loans were put into forbearance, however it was reported my credit score dropped almost 50 points. Its saying a remark has been removed from each loan account.
Company Response:
State: LA
Zip: 70122
Submitted Via: Web
Date Sent: 2020-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-07
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XXXX of 2020 I called Fedloan servicing because I saw they had increased my principal balance by over {$4000.00} without telling me, warning me, or saying why. They also retroactively applied payments I had made months and years past towards this new amount as interest. I only figured it out on my own when comparing monthly statements they sent me. It WAS NOT interest capitalization they said when I reached out, but I knew that already because I had been making payments for years, and every month I paid extra and hit the interest accrued AND principal balance in my payment, and I was seeing both go down steadily. They, after several hours and several phone calls, could not tell me what it was from. They eventually said it COULD be from a previous loan that had gotten lost when transferred to fedloan from a previous servicer ... but Ive NEVER had a previous servicer besides fedloan for my federal loans. The last phone call I had with them in XXXX or so they said they would contact me when theyve finished their investigation but that still hasnt happened. If I hadnt of caught them doing this, they would have never even told me. This extra balance is still on my student loan, and one lady I spoke with at fedloan said she had seen something like this before on her end, but not only did she not have any answers for me, but she said the student whos account this was DIDNT EVEN KNOW IT WAS THERE. I dont mind paying something I owe, but to just increase my balance because of some error and then make me pay for it is insane. In the attachments youll notice that the billing statement total for principal balance, when added together, does NOT match what is listed on the second attachment.
Company Response:
State: NC
Zip: 28403
Submitted Via: Web
Date Sent: 2020-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-06
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I am having an issue with my current forgery loan discharge application submitted to the loan services myFedloan.org. I had 3 federal student loans taken out in my name for XXXX XXXX XXXX XXXX during a time when I was not even a XXXX there. The master promissory note was dated XX/XX/XXXX yet I was a XXXX there from XX/XX/XXXX to XX/XX/XXXX. The master promissory note also spelled my last name incorrectly. I became aware of the fraud after viewing the master promissory note on XX/XX/XXXX and submitted my unauthorized signature application along with all required documentation on XX/XX/XXXX. I received an automated email that stated they will review my application for material completeness and get back to me within 10 business days if they needed additional info. I was finally contacted on XX/XX/XXXX stating I submitted the incorrect application and that I needed to complete their forgery application ( which they dont even have listed in their online forms, however, it was emailed to me. ) After submitting the new application with all the required documentation I have still not received a resolution. I have been constantly calling for an update and am not given a response except for its being reviewed. When I did receive a response they stated they were missing my ID and post secondary school invoices that showed how my classes were paid for which I had already provided in my initial application. I recently got married 2 years ago and changed my last name so when I submitted my application I included my marriage certificate and my current drivers license. They even updated my online account info with my married last name yet they continue to claim they are missing a copy of my photo ID. I uploaded the documentation AGAIN and waited an additional 2 weeks for an answer. I continued to call to check status and after 3 weeks Im told they are missing my ID, post secondary invoices and police report to complete my application. I explained for a third time all of this was submitted twice already and it was obvious they received it as they updated my account with my married last name. I also explained for a third time that there was no police report since I just became aware of the forgery not to long ago. They stated a police report was required to complete my application so I filed one despite the current pandemic going on and uploaded the police report to their website. It has now been 3 weeks and they are not responding to my emails. I have called several times and am constantly being told its under review however no additional informstion is being given to me. The representatives I have spoken to seem like they have no idea what they are talking about as the one I spoke to today directed me to contact the US Department if Education for further info yet the email from Myfedloan.org specifically states that they are the ones who forward my application for final review if they deem my loans qualify for discharge. The representative then tells me again they dont have an answer for me and I have to remind her its been well over 10 business days and I have yet to hear back. After saying this she puts me on hold to talk to her supervisor and gets back on the line to tell me I have to contact the US Dept of Education. I am getting nowhere and have repeatedly been given the run around and I have no hope I will ever get a fair resolution. The time its taken to review My application is unacceptable and they are obviously not doing their job as they continue to request the same documentation I already provided since day one. This should be so simple, my last name WAS SPELLED WRONG and the note was dated AFTER I had withdrawn a month prior, yet I have not received a timely response or update from Fedloan servicing. I request any help you can offer in a resolution.
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2020-06-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-07
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I filed a dispute in regards to the incorrect items on my credit report. Its been well over 30 days and I have not received any investigation results. FEDLOAN SERVICING XX/XX/XXXX {$2600.00} XX/XX/XXXX {$4000.00} XX/XX/XXXX {$2600.00} XX/XX/XXXX {$4000.00} XXXX XXXX XX/XX/XXXX {$53.00} XXXX XXXX XX/XX/XXXX {$11000.00} XXXX XXXX XXXX XX/XX/XXXX {$6500.00} XXXX XXXX XXXX XX/XX/XXXX {$160.00} XXXX XXXX XXXX XX/XX/XXXX {$3100.00} XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX ) XX/XX/XXXX {$150.00} XXXX XXXX XX/XX/XXXX {$5300.00}
Company Response:
State: FL
Zip: 33604
Submitted Via: Web
Date Sent: 2020-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My first government student loans were issued through FedLoan on XX/XX/XXXX. One in the amount of {$2000.00} and the other for {$2200.00}. My student loans had been requested to be placed on deferment. I have XXXX as my next loan officer on file because I was in and out of college not knowing what I wanted to do like so many other students. My XXXX reports shows the loan for {$2200.00} reported twice which is incorrect. The same loan states the account was paid satisfactorily. The terms for the loan are listed as unknown, and there is no data for my monthly payment, past due amount, or balance and only shows data for XX/XX/XXXX and XX/XX/XXXX, but nothing prior and nothing after. The same account for XXXX shows closed, paid 180 due days or more with terms of 240 months, but has no data for my past due amount or monthly payment and there shows no history of the loan until XX/XX/XXXX and XX/XX/XXXX, then XX/XX/XXXX there is no data, then from XXXX XXXX it shows delinquent and for XX/XX/XXXX-XX/XX/XXXX it shows paid. There is not history from XX/XX/XXXX-XX/XX/XXXX and the same account is listed twice with different information on my credit report. The same goes for my second loan of the {$2000.00} where the information has no history or previous monthly payment or information on past due payment. The accounts were always on deferment because of my financial situation or deferment because I was in and out of school. So while I was in school it was in school deferment and when out it was for financial reasons. All of which FedLoan new about and acknowledges. My XXXX report shows the {$2200.00} loan as opened in XX/XX/XXXX and not XX/XX/XXXX like XXXX. It shows {$0.00} balance, paid as agreed, monthly {$0.00}, past due {$0.00}, compared to Data with XXXX report. There is no data of payment history until XXXX XX/XX/XXXX where it states paid on time, for XX/XX/XXXX and XX/XX/XXXX shows late marks, and then paid XX/XX/XXXX-XX/XX/XXXX for an account that shows {$0.00} past due and that it was paid as agreed which was at a deferred payment of {$0.00} which reflects the monthly due amount on the report. The loan for {$2000.00} shows opened on XX/XX/XXXX but they were both opened together with this one reporting that my monthly payment was {$0.00} and and no data of past due and states the account was paid as agreed but doesnt show any history until XX/XX/XXXX-XX/XX/XXXX where it shows paid on time and XX/XX/XXXX-XX/XX/XXXX where it shows delinquent remarks then a period of no data reported untilXX/XX/XXXX-XX/XX/XXXX where it shows paid on time. And one of the accounts is being reported still in XXXX from fedloan when I had consolidated my loans over a year ago with XXXX. They should no longer be reporting on my loans.The same goes for XXXX as far is inconsistent and wrong information on my fed loan student loans. I have been disputing this forever and they have not removed them from my reports. As you can see they all reflect the wrong information in one way or the other or no information at all to show any delinquency.i would like for them to be removed from my credit reports
Company Response:
State: FL
Zip: 33185
Submitted Via: Web
Date Sent: 2020-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I filed a previous complaint and fed loan closed it out but the issue is not resolved. Can you please provide documentation for the administrative forbearance from XX/XX/XXXX-XX/XX/XXXX, the reduced payment forbearance from XX/XX/XXXX-XX/XX/XXXX that you noted in the payment history. Also, will I get Qualifying payment credit for the National emergency forbearance from XX/XX/XXXX-XX/XX/XXXX due to the pandemic. I still maintain I have made more than 87 qualifying payments and payments are missing from XX/XX/XXXX to XX/XX/XXXX and I have provided banking information to support this. My employer sent you employer certification forms reflecting this. Also, I have requested electronic confirmation to support that fed loan sent my information to federal student aid Department of education for review for the temporary expansion forgiveness program which is a finite program. I have made more than 120 qualifying payments. Time is of the essence. Thank you so much for your help.
Company Response:
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-05
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I contacted American Education Services ( AES ) about two weeks ago to ask why I am being ask to pay my student loan when the newly passed Cares Act granted me a six month forbearance. I was told by AES that they are not postponing payments and that the Cares Act does not apply to them. I stated that AES is a federally back loan and its also listed as a servicer on the federal website therefore my payments should be delayed. I was told by the AES that they expect me to continue my payments and if not I risk delinquency. This is unfair and this servicer is probably threatening a lot of customers. Please help resolve this as soon as possible. This is a strain on my family during this pandemic and it seems as though AES is not abiding my the CARES ACT. Thank you, XXXX XXXX XXXX XXXX
Company Response:
State: TX
Zip: 76131
Submitted Via: Web
Date Sent: 2020-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: After reviewing my credit reports in XX/XX/XXXX, I requested assistance in resolving continued negative credit bureau reporting that my loan is both 120+ days late, in collection or other negative reporting, all while being discharged under the XXXX XXXX XXXX XXXX ( XXXX ) in XX/XX/XXXX, with a current XXXX balance due indicated. My Fed Loan Servicing account, listed by the credit bureaus, continued to report false information, while the credit bureaus claim is the direct results of updates from Fed Loan Servicing. It is being reported that my account is 120+ days late in XXXX ( XXXX ), after the XXXX XXXX XXXX XXXX ( XXXX ) discharge process in XX/XX/XXXX. My U.S. Dept of Edu account, listed by the credit bureaus, continue to report false information, while the credit bureaus claim is direct results of updates from U.S. Dept of Edu. It is being reported by XXXX XXXX & XXXX that my account is 120+ days late in XX/XX/XXXX. The XXXX status under XX/XX/XXXX is " CO '' and under XX/XX/XXXX is " 120 ''. All of this, after the XXXX XXXX XXXX XXXX ( XXXX ) discharge process in XX/XX/XXXX. After attempting to find a solution by contacting numerous entities, I was unable to achieve a clear or timely response as to the responsible department ( s ) for reporting a veterans credit status, post-approval of the XXXX XXXX XXXX XXXX ( XXXX ) discharge process. Offices contacted include : Dep of Edu XXXX XXXX XXXX XXXX ( prompt 1 w/SSN ) Fed Stu Loan XXXX XXXX XXXX XXXX XXXX Unit XXXX XXXX XXXX XXXX ( prompt 1 w/SSN ) Debt Mgmt XXXX XXXX XXXX XXXX ( prompt 0 w/o SSN ) I look forward to this matter being completely resolved by the immediate correction/update to my XXXX XXXX & XXXX ; where this reporting is in error. Respectfully, XXXX XXXX veteran Thursday, XX/XX/XXXX XXXX
Company Response:
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-04
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: SUBJECT : KEEP NOTES My servicer is FedLoanServicing ( myfedloan.org ). I submitted a request for employment certification. It was processed incorrectly, assigning dates that had no relationship to the dates on the employer-signed form which I submitted. Based on those bad dates, I was given PSLF credit for the wrong payments. On XX/XX/2020 I used the servicer 's website to submit a message requesting re-processing / correction. As of XX/XX/2020 nothing had happened, so I called. The representative ( XXXX XXXX ) could see that I'd submitted a message on XX/XX/2020, but the representative COULD NOT SEE the text of the message, nor did she think that the person who eventually processes the correction would be able to see the text of my message. The representative sent her own request asking for the previously submitted documents to be re-processed with the correct dates. I also asked XXXX to send me confirmation of my call and her actions. She said that a " special email '' would be sent to me in 7-10 days. Also on XX/XX/2020 I spoke with a representative ( XXXX XXXX ) to follow up on a XX/XX/2020 request to have my XXXX payment refunded as authorized by the CARES act. XXXX COULD NOT SEE my XX/XX/2020 request, which again I had submitted via the servicer 's website. He could not see my request at all, even though I have a copy of the request text, a screengrab of the system 's confirmation of receipt of the request and a copy of the same-day email confirming receipt of the request ( but not including the text of the request ). XXXX re-started the request and also requested that a confirmation of his actions be sent to me.
Company Response:
State: VA
Zip: 22309
Submitted Via: Web
Date Sent: 2020-06-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have 17 open accounts with Fedloan Serving that were placed in forbearance as part of the Cares Act back in XX/XX/2020. Over the course of the past two months my credit scores have plummeted ( in excess of 50 points ) as the information reported to the credit bureaus has been inaccurate - resulting in me no longer qualifying for a mortgage I was pursuing. I have made numerous calls to Fedloan in an attempt to get this corrected. During one call I was advised it was a credit bureau issue and to file disputes with all three agencies, which I did and they're still under investigation. During another call I wasn't getting any resolution through the Fedloan agent and requested a supervisor. The supervisor advised me of an option to submit a credit dispute directly through Fedloan, which has to be done through the mail. During the most recent call with Fedloan, the agent began laughing as I was asking a question relative to the latest information being reported by Fedloan to the credit bureaus. Below, is a breakdown of the discrepancies from each credit report obtained from XXXX, XXXX, and XXXX ( PDF also included showing examples ) : XX/XX/20 XXXX - Account Status - Closed, Payment Status - Pays Account As Agreed, Comments - Payment Deferred, Payment History - No XX/XX/XXXX Payment History Reported XXXX - Account Status - Open, Payment Status -Pays As Agreed, Payment History - No Payment History Reported for XX/XX/XXXX XXXX - Account Status - Open, Payment Status - Current, Was 180 Days Past Due, Comments - Payment Deferred & Account in Forbearance, Payment History - XX/XX/XXXX Payment History Reported XX/XX/20 XXXX - Account Status - Closed, Payment Status - Pays Account as Agreed, Comment - Payment Deferred, Payment History - No XX/XX/XXXX Payment History XXXX - Account Status - Closed, Payment Status -Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XX/XX/XXXX XXXX - Account Status - Closed, Payment Status - Current, Was 180 Days Past Due, Comment - Payment Deferred, Payment History - XX/XX/XXXX Payment History Reported XX/XX/20 XXXX - Account Status - Closed, Payment History - Pays Account As Agreed, Comment - Payment Deferred, Payment History - No XX/XX/XXXX/ XX/XX/XXXX Payment History Reported XXXX - Account Statue - Closed, Payment Status - Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XX/XX/XXXX, XX/XX/XXXX or XX/XX/XXXX XXXX - Account Status - Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XX/XX/XXXX and XX/XX/XXXX Payment History Reported XX/XX/20 XXXX - Account Status - Open, Payment Status - Pays As Agreed, Payment History - XX/XX/XXXX Payment History Reported, No Payment History For XX/XX/XXXX XXXX - Account Status - Open, Payment Status - Pays As Agreed, Payment History - XX/XX/XXXX Payment History Reported, No Payment History For XX/XX/XXXX XXXX - Account Status - Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XX/XX/XXXX and XX/XX/XXXX Payment History Reported
Company Response:
State: IN
Zip: 46304
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A