Date Received: 2020-07-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Fed Loan Servicing no longer services my loan. Fed loan was included in chapter XXXX bankruptcy. I have a new loan servicer for my loans. Fed Loan is still reporting on my credit report XXXX as negative information. This has effecting me from getting any type of credit. The balances on the account are XXXX dollars and there still reporting late.
Company Response:
State: WY
Zip: 82009
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-05
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: Don't know what to do with the delay in getting back to you sooner than a decade ago when I was a kid in a few types of the best chance to win one of these things are going to have a great time in my name.
Company Response:
State: OK
Zip: 730XX
Submitted Via: Web
Date Sent: 2020-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am currently paying student loan payments through FedLoan Servicing. I am applying for public service loan forgiveness. I have have direct federal loans. I initially had student loans through XXXX XXXX. When I submitted my employment certification form, my student loan servicer changed from XXXX XXXX to FedLoan servicing. Fed Loan has only counted my student loan payments paid through their company toward my PSLF. Despite, having 4 years of prior payments that would count toward PSLF made with XXXX XXXX. I have called several times to have my qualifying payment counts corrected. However, it has been well over a year and FedLoan has yet to update my payment count.
Company Response:
State: MS
Zip: 39110
Submitted Via: Web
Date Sent: 2020-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-03
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: There are 12 qualifying payments missing from my public service loan forgiveness ( PSLF ) from XX/XX/XXXX to XX/XX/XXXX. I have attached a letter from FedLoan Servicing stating that I have 40 qualifying payments from this time period. During this period, my loans were serviced by other companies ( XXXX, then XXXX ). I am including documentation of all my payments during this time period. I made a total of 52 payments in that date range so 12 are missing. I have regularly submitted employment certification forms during this time period. I have called FedLoans several times about this to ask for a recount of my qualifying payments. Several months ago they stated that the recount was complete and determined that the 12 payments did not actually qualify. I called back in XX/XX/XXXX and asked for a recount again and they said a recount had not been completed and they would request one. I called again and they said it should be complete in 2 weeks. I called on XX/XX/XXXX and they said that the recount request had not been started yet.
Company Response:
State: CO
Zip: 80238
Submitted Via: Web
Date Sent: 2020-07-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-02
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am working towards Public Student Loan Forgiveness and my qualifying payment calculations are incorrect. On XX/XX/XXXX I spoke with a member from Fed Loans who recommended I request a manual recount, which I did. However, was told at time it may take " awhile ''. Manual recount requested of all months since going into loan repayment ( XX/XX/XXXX ). I never received any information on this being completed and no documentation of this in my account. On XX/XX/XXXX called again, was told the case was closed and they recounted for the few months I requested ( not all months as indicated ). Count is still grossly off including multiple loans having different number of qualifying payments. My payments have been on autopayment, therefor all loans should have the exact same number of qualifying payments ( was told on first phone call that this problem happened A LOT because autopayment made it falsely look like the full loan payment wasn't made if it was applied differently to multiple loans ). Awaiting another manual recount at this time. However, current counts are still grossly different than my personal counts. They are at best 20 months off, at worst 56 months off. There were a few brief periods of forebearance, 1 month and then another period of 1 day which should not account for such a gross discrepancy.
Company Response:
State: IN
Zip: 460XX
Submitted Via: Web
Date Sent: 2020-07-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XX/XX/20 I initiated a dispute for the FedLoan accounts showing as past due and closed. I was not able to view the results online so I called and spoke with XXXX today XX/XX/20 XXXX advised me that the creditor does not have to show proof of delinquency they just have to advise them that they have validated the account. He has disputed them again. These accounts should not be showing on my credit report at all and definitely shouldn't be showing as late. FedLoan does not service my loans and has not for years. I think that creditors should be responsible for showing proof of the things that they report to the credit bureaus.
Company Response:
State: NJ
Zip: 08854
Submitted Via: Web
Date Sent: 2020-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-01
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: The principal balance was {$38000.00} and {$9000.00} in unpaid interest prior to filing bankruptcy, Then when I filed bankruptcy they capitalized the {$9000.00} in interest to the {$38000.00} loan and increase the principal balance to {$47000.00} and now interest is accruing on {$47000.00}. Because I filed bankruptcy, I now owe {$51000.00} due to {$3600.00} in new interest, had the principle balance stayed at {$38000.00} then I would only have been charged {$2900.00} in interest ; therefore, I now have to pay {$690.00} more in interest to date than if the student loans were not capitalized. How is this evil tactic legal? Fed Loan Servicing is kicking me at my worst and is an EVIL company for doing this.
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-01
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been making monthly payments on my federal loans for years and am working towards the PSLF program incentive of 120 payments. I have sent in employee certification forms and they have all been approved ( still waiting for my last form to be approved but I just sent that in, so that's not the issue ) and I have been on an income driven repayment plan since XX/XX/XXXX. PSLF/fedloanservicing had done a manual payment count through XX/XX/XXXX that was stated at 65 payments ( I can provide a copy of this record from them, sent to me XX/XX/XXXX ), though by my count, this does not include payments prior to XX/XX/XXXX ( I have a record of this as well that I can provide - I pulled the fedloan servicing transaction history as of XX/XX/XXXX and this includes a first documented payment on XX/XX/XXXX and continued through XX/XX/XXXX -the document shows 64 payments during this time frame, however at the time of the count they performed the count, it was only through XX/XX/XXXX, so 6 of those wouldn't have been accounted for bringing it to 58 ). The reason this is incorrect, is because starting XX/XX/XXXX, I was in an income-based repayment plan and my monthly payments were {$0.00} at least through XX/XX/XXXX ( another 12 payments ) Furthermore, I messaged PSLF/fedloanservicing on XX/XX/XXXX to provide me with the amount I owed as monthly payment from XXXX, since this may likely have also been {$0.00}, which would add another 12 payments ( they have not sent me the requested information as of yet ). Furthermore, at some point my total number of qualifying payments dropped to 0. I noticed this around XX/XX/XXXX and called PSLF/fedloanservicing on XX/XX/XXXX to inquire about this issue. They told me that it was likely a " glitch '' in the system and they weren't sure what happened. I was assured that they would put in a request for the payments to be adjusted back to the correct number. Since that time, I continue to check online, and my number of qualifying payments are still listed at zero. I have called in at least 3 other times to inquire. Each time I am given a similar answer about how long manual counts take, that COVID-19 has slowed the process down, and most frustrating to me is that they provide zero timeline of when to expect the count to be remedied. When I call in, they also can not confirm whether or not the $ XXXX monthly payments were included in the count ( which by my count, they were not ), which is also frustrating. Also, periodically, PSLF/fedloanservicing placed my account automatically in forbearance due to a government hardship. I never authorize the automatic forbearances that PSLF/fedloanservicing placed on my account after XX/XX/XXXX. ( This is the only issue that I have not addressed with PSLF/fedloanservicing ). I have not written down each employee 's name, but a few of the people I talked to that were not able to help remedy the count or answer the question about the {$0.00} payments counting are the following : XX/XX/XXXX : XXXX ID XXXX XX/XX/XXXX : missed name but ID XXXX and supervisor XXXX ID XXXX. I was told by XXXX that she could submit a manual count request for my account, however, this is unfortunate, because I was told back in XXXX that my account was already undergoing a manual count, which means it 1 ) was not already undergoing a manual count or 2 ) the systems are not connected, so she didn't have a full picture of my account vs 3 ) other XX/XX/XXXX I called in to voice a formal complaint about the above issues and was assured that I would receive a call back. It's been approximately 48 hours - I'm not sure what their turn around time is, but I have not received a call back. I do not remember who I spoke to. My personal count of the number of qualifying payments through XX/XX/XXXX is 76 if not 88-90 ( need to have confirmation from PSLF/fedloan servicing that my payment count was {$0.00} also from XXXX ).
Company Response:
State: CA
Zip: 92109
Submitted Via: Web
Date Sent: 2020-07-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-30
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Re-certified for the second year of PSLF. Received update stating only two months of the 12 months qualified. I called FedLoan on XX/XX/20 and spoke with a representative who told me the previous representative was incorrect and a reConsideration into my case will not happen
Company Response:
State: TN
Zip: 38134
Submitted Via: Web
Date Sent: 2020-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Fed Loan is reporting inaccurately on my credit report. These accounts show as collections status and they are not. I have consolidated them and should be reporting as a good open line of credit. I am requesting they fix this as soon as possible.
Company Response:
State: UT
Zip: 84123
Submitted Via: Web
Date Sent: 2020-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A