Date Received: 2020-06-30
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I am still waiting to resolve my dispute with Fedloan regarding my identity theft application however, upon further review of my account online 2 of the 3 loans are showing up as cancelled disbursements. 2 of the student loans show the disbursements were cancelled yet I have still been responsible for the entire balance of all these loans and when I asked Fedloan for further info they havent addressed it.
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2020-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-29
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I was unlawfully charged XXXX By the Department of U.S Education. I contacted the department of U.S education on XX/XX/2020 via certified mail ( XXXX XXXX XXXX XXXX XXXX ) with a notarized affidavit attached. I have yet to hear a response Validation of the assumed debt owed its been 30 days. Title 31 U.S.C sec. 3123 Title 31 U.S.C sec 5103 Title 18 U.S.C sec 8
Company Response:
State: NC
Zip: 28216
Submitted Via: Web
Date Sent: 2020-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-27
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: According to Cares Act during the period that payments on federal student loans are suspended by the Department of Education any payment suspended is to be reported as if it were a regularly scheduled payment made by the borrower
Company Response:
State: PA
Zip: 19013
Submitted Via: Web
Date Sent: 2020-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-26
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I previously filed a complaint through CFPB, today we received a response from the lender and the complaint was closed, however, the explanation from the lender was absolutely false and exactly the reason why they need to change my payment and backdate it to {$130.00}. In sum and substance, the portion of their explanation that is pertinent to the complaint is as follows When the recertification application was processed on XX/XX/XXXX, FedLoan Servicing determined that the family size had been reduced and that the marital status had changed in comparison to the previous year. The IDR monthly installment is directly dependent about your household income and family size. As a result, the monthly installment under the PAYE plan increased from {$130.00} to {$280.00}, effective XX/XX/XXXX. This information is fraudulent and absolutely false, my family size had not changed, as they are very well aware of - through the numerous conversations weve had with loan officers, nor had my marital status changed from the previous year, I have been divorced since XXXX and head of my household, single parent to a XXXX and XXXX to an elderly parent, my household size is three, and has been - for four years. Nothing has changed, so they are making false statements in the response to the original complaint ID : XXXX. I demand the payment be calculated accordingly and backdated as they have now made contradictory and false statements to this organization, when stating that my family size or my marital status changed, none of which is true.
Company Response:
State: NY
Zip: 11235
Submitted Via: Web
Date Sent: 2020-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-26
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Submitted a request on loan makers paperwork for working at non-profit. They acknowledge they have the paperwork, and after multiple submittals ( which they have received ), and a letter, no determination has been provided. I am at the end of my rope on this loan. They don't respond to paperwork, they play games with me on the phone. Please ask them to respond to my request. It is affecting my health and well being. XXXX XXXX
Company Response:
State: MI
Zip: 48336
Submitted Via: Web
Date Sent: 2020-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am eligible to receive loan forgiveness of {$17000.00} per the XXXX Loan Forgiveness Program. To receive forgiveness, you must be XXXX a qualifying subject at a Title-1 school for 5 consecutive years. I have fulfilled this requirement, though at two schools. My first two years XXXX, I was XXXX special education at XXXX XXXX XXXX XXXX XXXX which is in a Title-1 school district. I then moved to XXXX XXXX XXXX XXXX in XXXX ( Title 1 district ) and began XXXX 6th grade math ( qualifying subject ). I have applied for XXXX loan forgiveness ( which I know I am eligible for as a few of my colleagues have received forgiveness teaching the same subject ( s ) ) and have been rejected on the following dates : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX While I understand that my earlier applications were rejected due to submitting prior to end of the school year, the application rejected on XX/XX/XXXX was submitted on XX/XX/XXXX, after I completed my 5th XXXX year, and my application was rejected as well.
Company Response:
State: NJ
Zip: 07047
Submitted Via: Web
Date Sent: 2020-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have completed the 120 months required for Public Service Loan Forgiveness By my count I had completed that earlier this year. They said I had not. They said if I waited and applied in XXXX I would have enough months. I waited since the CARES Act meant I was not having to make a payment to have a qualifying month with a payment. They are now claiming that I need to wait until the reviews are complete to apply. They used to say that they would complete the reviews once I applied. They also claim that there is now an issue with three months of payments from last year that were not an issue last time I talked to them. I have worked full time for the XXXX XXXX the whole time. There are some seven months with issues that I think should be counted. If they are all counted I would have 121 qualifying months. One is XX/XX/XXXX from when my qualifying payments were {$0.00} dollars a month. They claim that month does not count because there was no on time payment. They accepted the {$0.00} the months before and after. I am unsure how I could make a {$0.00} payment not on time. Three are CARES Act months. Fedloanservicing has not yet credited those months. Three months are from XXXX when Fedloanservicing applied a forbearance or deferment to my account without a communication from me. I am also a XXXX XXXX XXXX veteran and eligible for a discharge. I did not ask for that because I do not want to pay state taxes on the discharge in California. I properly opted out of the discharge. While they did not claim these months were an issue last time I applied they claim they are now. I made payments during this time. The federal government sent them a communication that I was eligible for the discharge. They were not required to put my account into forbearance. This has happened more than once. They seem to have fixed XXXX of XXXX but now have an issue with three months from last year. I believe it is XXXX, XXXX and XXXX. They give different answers different times I call.
Company Response:
State: CA
Zip: 93933
Submitted Via: Web
Date Sent: 2020-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I recently filed a dispute with XXXX ( XXXX XXXX ) on XX/XX/XXXX, regarding my FedLoan Servicing and inaccurate 90 day late pays they had been reporting on my credit. I only filed a complaint with the CFPB after several attempts with no resolve. My accounts were in forbearance, I had submitted to FedLoan Servicing all approved forbearance letters etc. The false 90 day late pays have been reporting on my credit reports have had a negative impact for over a year on my ability to obtain a home loan. As a single mom, the sole provider of XXXX children, this has taken a toll on me emotionally. FedLoan Servicing even recently on XX/XX/XXXX denied my request to remove the negative reporting. It wasn't until on or around XX/XX/XXXX that FedLoan Servicing finally corrected their false reporting to the credit bureaus. Up until that point, my credit had been negatively affected for well over a year. While I am grateful that they have now corrected this. I find myself rather upset with FedLoan Servicings response to my complaint with CFPB. In their response they have reported " Based upon our review, unfavorable information for XX/XX/XXXX and XX/XX/XXXX was previously removed on XX/XX/XXXX due to a servicing error. This update was sent to the nationwide consumer reporting agencies in XX/XX/XXXX and has been reported the same way ever since. '' Their statement is false, as I have a recent XXXX Credit report from XX/XX/XXXX showing the unfavorable information still reporting. It is disheartening to me. Quite honestly brings me to tears that this could and should have been updated in XX/XX/XXXX as they have reported that they did so. I have been unable to secure a home loan, I have later been told I could get a loan but that my credit would affect my rates. It has been an overwhelming emotional process. Had they fixed this in error in XXXX like they claim, I believe, my credit score would be better than where it is today with them removed. It would have allowed all my other efforts to have a much more positive impact. My credit score in XXXX of XXXX was in the Low 500s, and high 400s. I have attached the letter from FedLoan Servicing from XX/XX/XXXX where they stated no they were not removing the negative remarks. I have also included my XX/XX/XXXX Credit report. I have also included texts in XX/XX/XXXX between me and a Mortgage broker regarding the topic of these late pays keeping me from getting a home loan. I am elated that the error is finally corrected, however extremely disheartened that it took this long and this much effort for them to do so. With an already high housing market, which has gone up even more since then, FedLoan Servicing has quite frankly dropped the ball. I can not tell you how many sleepless nights I have had over this. As a single mother, its just me, so when this impacted my credit and ability to obtain a home loan it not only impacted myself, but my daughters as well. We have had to move in with my mother, which has caused so much turmoil. Additionally, because my sister and my mom were cosigners on a few of my loans, this has caused a negative impact on their credit. Which has put a strain on my relationship with them. I have attached the letter from FedLoan Servicing from XX/XX/XXXX where they stated, no they were not removing the negative remarks. I have also included my XXXX XXXX credit report verifying that the unfavorable remarks were still reporting. My credit report as of today shows them unfavorable remarks are removed. I have also included texts in XX/XX/XXXX between me and a Mortgage broker regarding the topic of these late pays keeping me from getting a home loan, as well as an email, where that same mortgage broker sent me my credit report and stated because of my scores I just wasn't there.
Company Response:
State: UT
Zip: 84065
Submitted Via: Web
Date Sent: 2020-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have been having problems with Fedloan for over a year. I have sent them messages and been on the phone with them more times than I can count. They reported me as late many times when I was supposed to be on an income based repayment plan and my payment was approved at {$0.00}. Then, right about the time Covid 19 started or just before, Fedloan decided to report three of my six loans with them as delinquent. I then applied for a consolidation loan and asked that it be with them since my other loans were still with them. That was a mistake because they somehow denied my consolidation. My credit score has been so badly affected that my wife and I were recently denied a loan for a new home. I have worked for the same XXXX XXXX for 7 years and we pay our bills on time! There is no reason why this should be happening to me. They denied my application for public loan service forgiveness too. It has just been awful dealing with them. I need some relief and some help.
Company Response:
State: TX
Zip: 78006
Submitted Via: Web
Date Sent: 2020-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-23
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Fedloan Servicing calculated my PSLF payments to be that of 124 in a letter dated XX/XX/XXXX. The later states that I need to submit another PSLF APPLICATION FOR FORGIVENESS. The last and most current PSLF App for Forgiveness I submitted was on XX/XX/XXXX. When I call the servicer I am told that I do not need to take action that this info has been submitted to the Dept of Education for review. The information in the letter and from customer services is inconsistent. I have asked for written communication that I do not need to submit the PSLF app and have not received this. The first request I made was on XX/XX/XXXX to XXXX ( employee ID XXXX ) I was ASSURED by XXXX that this email/letter would be drafted and sent within 48 hours. On XX/XX/XXXX I received an encrypted email from XXXX, Fed Loan Servicing attacinghin ONLY the letter i already received on XX/XX/XXXX stating i need to submit a PSLF App for forgives. Because this information, AGAIN, is inconsistent, I contacted XXXX, ( employee XXXX ), supervisor with Fed Loan Servicing on XX/XX/XXXX. XXXX informed me that the last rep, XXXX, did not submit what she said she would submit. XXXX stated that I do not need to submit a new PSLF App, BUT I HAVE RECEIVED NOTHING IN WRITING. I was assured by XXXX that I would receive communication within 48 hours. I have received nothing and there are no updates on my on line Myfedloan.org account. I began contacting My Fed Loan in XXXX regarding their miscount of my payments. It has taken them 4 YEARS to count them and they are in agreement that I have made 124 payments. 4 payments over what is needed and yet I can get no written assurance of this. The last payment I needed to make was in XX/XX/XXXX. It is now nearly XX/XX/XXXX. This gross mismanagement is negatively impacting my life. I have had to remain working for a non profit and AGAIN need to file my income taxes separate from my husband. Not to mention affecting my credit score and the more than {$1300.00} that Fedloan Servicing owes me for overpayments. I can not imagine any other financial agency operating like this. For example, I would not keep paying on my mortgage or my loan until they say to stop, as in when they get around t0 with counting my payments.
Company Response:
State: WI
Zip: 53207
Submitted Via: Web
Date Sent: 2020-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A