Date Received: 2021-07-12
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I applied for the TEPSLF program twice since XXXX. This is related to the Public Service Loan Forgiveness Program. Each time, my application was denied. I have met all of the requirements for the program. I was on a Direct Consolidated Standard repayment plan until I switched to an Income Driven repayment plan in XXXX. The Direct Consolidated Standard repayment plan is a qualifying repayment plan under the TEPSLF program. I have met all the requirements for the program : I submitted a PSLF Application and had it denied because of non qualifying payments, made 120 payments that qualify under the TEPSLF program, I have over 10 years of full-time employment with a qualifying employer, and my payments 12 months prior to applying for TEPSLF and my most recent payment prior to applying were on a income driven repayment plan. Even though I have met all of the requirements, FedLoan Servicing keeps stating I dont have enough qualifying payments. This is absolutely inaccurate and I have all of my statements over the years to prove it.
Company Response:
State: CA
Zip: 93311
Submitted Via: Web
Date Sent: 2021-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been making payments towards my student loan under and income based repayment plan in an effort to qualify for the student loan forgiveness program. I would be finish with my 120 payments or close to it however Fed loan servicing is now telling me half of my payments did not qualify under the 120 payment.
Company Response:
State: NM
Zip: 87111
Submitted Via: Web
Date Sent: 2021-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have worked in a XXXX since XXXX and was a victim of the XXXX XXXX XXXX in XXXX and my payments that I made in that year were not applied to my XXXX
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2021-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-10
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: Fed Loan Servicing company manages my school loans, and I have not been able to make payments due to the high payment. I tried to submit applications for different repayment plans, but each plan calculated payments based off income before taxes. We are a family of 6 and depend on one income, but because my husband makes six figures, the payment is too high. The problem is that they calculate payments based off of an amount that we don't receive, and makes it difficult for me to make payments.
Company Response:
State: GA
Zip: 30518
Submitted Via: Web
Date Sent: 2021-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In 2018, I enrolled as an online XXXXXXXX XXXX XXXX student at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I called my servicer, FedLoan, and explained that I was enrolling in this program and asked if taking out a small loan of about {$6000.00} would affect my account, credit towards public service loan forgiveness, or anything else. I was told no. I explained that I would continue to be working and making payments and expected for my months to continue to count towards PSLF while I went to school ONLINE in an accredited online program at a flagship institution designed for working professionals. What I was NOT told was that I would need to fill out waiver to remove any in-school deferment. I was not aware my account was placed in in-school deferment until after the XXXX XXXX XXXX had submitted notification to Department of ED and received by FedLoan that I was in school at least half time. In fact, I paid my XX/XX/2018 payment BEFORE FedLoan notified me they had placed my account in an in-school deferment and then FedLoan retroactively applied the in-school deferment on my account to include the entire month of XXXX, even after accepting a payment in full. I called FedLoan multiple times about this situation. I was told I had to fill out a waiver to remove the in-school deferment and have my payments counted. I submitted the waiver three times before the deferment was finally removed, in part, I believe, because FedLoan was repeatedly notified that I was in school. In short, this was all a continuous electronic process between my institution, the department of education, and FedLoan that removed me from notification processes and disallowed me from taking any proactive action to protect my account from the harmful impacts until after the electronic notifications and domino-effect actions had occurred! I included my start date on the waiver of XX/XX/2018 each time I submitted and intended for the waiver to cover any and all deferment periods. I NEVER asked for and took any direct action on my end to place my account in deferment!!! After the 3rd submission, FedLoan finally removed the in-school deferment, but only to the date of processing, excluding XXXX and XX/XX/2018 from the waiver of deferment. The impact to my account was my payment for XX/XX/2018 and XX/XX/2018 being rendered an ineligible month for XXXX because, according to Fed Loan, " You do not have a bill due for this payment period. You were not required to make any payments during the period for the following reasons : - in your grace period, in a deferment, in a forbearance. '' In fact, I did have a bill due for XXXX which was paid on time and in full. The deferment was retroactively applied by Fed Loan to include XX/XX/2018 ( a month they actually issued a bill that I paid in full ), after XXXX XXXX XXXX completed its notification. I want a review of my account for XX/XX/2018 and XX/XX/2018, the 2 months, which I made on time in full payments that were named on my waiver for in-school deferment, included in my count for eligible payments towards XXXX ; because currently they are not! Additionally, I recommend an informed consent process be established so that students can opt-in or opt out of an in school deferment, especially for online students who may be working full time and seeking public service loan forgiveness while attending a program. This should not have been an automated process outside of my disclosure and outside of my ability to affect the outcome until the harm had been done.
Company Response:
State: TN
Zip: 38135
Submitted Via: Web
Date Sent: 2021-07-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been a XXXX XXXXXXXX in Indiana for XXXX years. I have been making payments on my loans with FedLoan Servicing ( www.myfedloan.org ) for most of that time, with some period of time deferred because I went to complete a XXXX XXXX XXXX so it can assist me with my profession and improve services to the public. After completing my XXXX XXXX program, my deferment period was misrepresented to me by the servicer which resulted in damages to my credit. Additionally when I began to inquire about how many payments I have made towards my XXXX ( XXXX XXXX XXXX XXXX ) program, the agent laughed at me stating I still had another 10 years of payments to make. He stated that I was either in the wrong repayment plan, or some other convoluted explanation. I spoke with several reps even after they damaged my credit for non-payment during what I assumed was a grace period because I had an extra semester of classes to complete. Since I wasn't " Full time '' they tell me after-the-fact that this occurred and I was penalized for non-payment when I assumed it was deferred since I was still in classes for my master 's program. I disputed it with the credit bureaus and it took them ( fed loan ) nearly 12 months to respond, and the end result was the same and the damage to my credit remained for 7 years. It has finally dropped off my history and I have excellent credit again, but it was 7 years of XXXX. On top of being lied to, laughed at, and now looking at my repayment plan, I now see that I still have MANY YEARS of repayment left on my loans to qualify for forgiveness. When you figure in their deceptive " capitalized interest during forbearance '' practices or the fact that my repayment plan allocates the whole payment towards interest, my principal balance remains relatively unchanged in 16 years. XXXX These companies have evolved into financial GIANTS for a reason. It wasn't because of their honest practices. Now I am just making XXXX payments to corporate executives. We all are. Please help.
Company Response:
State: IN
Zip: 473XX
Submitted Via: Web
Date Sent: 2021-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-10
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: The XXXX XXXX XXXX, which put into law the suspension on federal studen loan payments and interest, was enacted in XX/XX/XXXX, and is still in effect. According to federal law, during the payment suspension period, the Department of Education and its loan servicers were required to report each month of suspended payments to credit bureaus as if it were a regularly scheduled payment made by a borrower. This suspension should have not have resulted in the negative impact on student borrowers ' credit scores. And yet I have evidence that AES/PHEAA has in fact reported my missing payments since XX/XX/XXXX as " past due '' to the credit bureaus, thus misreporting my student loan payment status, and tanked my credit score. I paid my student loans on an income-sensitive repayment plan, in full, on time, since the pandemic started but needed some financial relief beginning in XX/XX/XXXX when I lost a significant amount of unemployment relief. AES/PHEAA was aware of this, when I reapplied for an income-sensitive repayment, and raised my payment amount. I was unable to make those payments. I have recently been able to pay them some money towards my " outstanding balance, '' in an effort to raise my credit score back to where it belongs and where it should have been if AES/PHEAA had not, either mistakenly or deliberately, misreported my student loan payment status to the credit bureau. It is heinous that keeps happening to student borrowers, but especially during a pandemic and financial crisis where people are still suffering significantly from a year of reduced income, unemployment, and financial hardship.
Company Response:
State: WA
Zip: 98119
Submitted Via: Web
Date Sent: 2021-07-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have qualified for the Public Loan Forgiveness in XX/XX/XXXX and applied for forgiveness. I realized I didn't use their " help tool '' and my application was 'in review ' and has been in review since XX/XX/XXXX. I finally used the Help TooXXXX and submitted my application in XX/XX/XXXX and within 2 days, my payment counts were updated for the month of XXXX. They did not count any of the months from XXXX - XXXX due to my original application being 'in review. ' I have filed a complaint through Studentaid.gov and was told multiple times that my case would be expedited since I am over the 120 months, however, I spoke to someone today in the escalated department through Fedloan and was told there is no timeline. I have had the same employer since XX/XX/XXXX, have certified my employer annually and have never used the HelpTool prior and have NEVER had to wait over two months to update my account. Please help regarding this matter. I have been waiting for this moment since XXXX when I learned of the program and it should NOT BE THIS HARD. Thank goodness I do my research and advocate for myself regarding Fedloan and the Public Loan Forgiveness. I feel terrible for those that have no idea what they are doing regarding this and assume that this will not be as complicated as it is.
Company Response:
State: IN
Zip: 463XX
Submitted Via: Web
Date Sent: 2021-07-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-09
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: On XX/XX/XXXX, I reached out to FedLoans to file a balance dispute because the balance on my consolidated loans seem incorrect due to the fact that i did not borrow the amounts stated. My son was in school in XXXX in Colorado ( $ XXXX ) then he came home to attend a XXXX college from XXXX ( $ XXXX XXXX. the amounts that FedLoan has me owing is ( $ XXXX ). I assume they are including my loans when i was in school from XXXX. I have not been in school since XXXX and those loans should not be included in this amount. I have tried to get them to review the balances again because I'm getting denied Fed Aid for my daughter who will be attending college next year. PLEASE PLEASE PLEASE HELP ME/US.
Company Response:
State: VA
Zip: 24019
Submitted Via: Web
Date Sent: 2021-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On XX/XX/XXXX I was supposed to have my student loans I had already excepted him and they were ready to come in and XXXX XXXX went into my account like he always does he always ask my passwords trying to steal morning and went and told the loans that I didnt need them anymore which luckily I called them but he has no business going through my passwords or even being on my Wi-Fi. Being that we dont live together and shouldnt be anywhere in the same town but he does not know how to respect boundaries because he has a common thief
Company Response:
State: LA
Zip: 707XX
Submitted Via: Web
Date Sent: 2021-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A