Date Received: 2023-05-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had a check deposited in my account and the flagged my account so I couldnt access it online. I needed up going into the bank to discuss it and was treated like a criminal by the person I dealt with. She asked me personal questions she had no business asking me and tried to put words in my mouth. They needed up closing my account and Im still waiting to get a cashier check for money owed to me. It was horrible the way they treat you in the branch I was so upset by the time I left. Im glad Im not with them any longer and I was with them for many years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 19805
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: There is one Wells Fargo atm in XXXX alabama and the next closest one is in XXXX alabama. Over an XXXX XXXX away just to deposit money or withdrawal money from an atm. The one in XXXX is never available for deposits and by the time I get off of work theyre closed so I cant go inside or use the drive thru. It is ridiculous. Wells Fargo is the biggest excuse of a bank Ive ever seen. I have deposited money into the atm and its taken my money and the money never shows in my account. Someone is just taking my money. Either close the whole entire bank or open more and updated atms in the area! It makes me want to close my account and open one elsewhere.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35611
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Trouble using your card
Subissue: Account sold or transferred to another company
Consumer Complaint: Unable to access my account online ( mobile phone ) since XX/XX/2023. Had a XXXX card with XXXX. Apparently XXXX was taken over by Wells Fargo. I had no choice in this. I was told by Wells Fargo that I can activate my Wells Fargo Master Card on XX/XX/2023 which I did and the credit is working However, I put the Wells Fargo app on my phone but cant access my account. After SEVERAL phone calls and speaking to Several different people and getting different responses why I cant access my online account ( like my phone number didnt transfer ) Im extremely frustrated and anxious about not being able to see my account. I need to be able to access my account. I havent been able to see it since XX/XX/2023. Please help me get this sorted out. Thank you. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53221
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I had a wire transfer sent from another bank to mine at Wells Fargo. They deemed it to be a fraudulent activity. And froze my account and closed it seizing the money for quite some time before returning it finally. They would not give any explanations they would not discuss options or allow any kind of explanation. Because they refused to give a reason. They just deemed it to be fraudulent activity and eliminated my account without question. This was right before Covid hit I had a hard time going through without a bank account!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WY
Zip: 82604
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Excessive nsf fees on accounts Previous address XXXX XXXXXXXX XXXX XXXXXXXX, ga XXXX XXXX XXXX XXXX ga XXXX XXXX XXXXXXXX XXXX XXXXXXXX ga XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30809
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I was charged exhorbitant late fees at Wells Fargo, several times from XXXX to XXXX. In some cases there were multiple charges in a single day, which I consider abusive.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97006
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Several transactions between XX/XX/XXXX thru XX/XX/XXXX. I have several receipts in my email. Too many to upload.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 238XX
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: We have an issue several times with checking account. Funds being low. Approximately XX/XX/2023 - XX/XX/2023
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95834
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Constantly getting over draft fees with money available but showing pending for days
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 395XX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: This bank said I owe money for something I have no idea what for
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32713
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A