Date Received: 2023-05-22
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023 I used the ATM but did not retrieve my withdrawal. I was rushing and left the {$100.00} I withdrew in the ATM. I immediately alerted the bank but was advised they do not service the ATM at the bank. I was bewildered but called customer service. I filed a claim but was told it would take 10 business days for them to investigate. I was like it does not take that long to see I did not get the money. But if i owed the bank I would immediately be requested to pay. Now my accout is overdrawn and I could put money in the account but I will not until they give me my money they owe me. I know I made a mistake by not retrieving the money but it was a honest mistake. But the bank typically credits your account but they have done nothing but give me the worst customer service and no real reason as to why its not credited or taking so long to investigate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 323XX
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Wells Fargo made me think I had enough money to pay for items but unfairly charged me overdraft fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 039XX
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Predatory mortgage loan practices via Wachovia/Wells Fargo during XXXX calendar years. 7.2 % interest during closing. Would not refinance during entire duration of the loan. Multiple foreclosure threats. Denial of refinancing applications multiple times. Transfer of loan to XXXX XXXX in XXXX. Then things got even worse. Forced to sell in XXXX pending foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94954
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The statements didnt match with my payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70124
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan servicer, Wells Fargo, is transferring my mortgage to XXXX XXXX ( effective XX/XX/23 ). Wells Fargo customer service has stated that there's nothing they can do to stop the transfer. Even though that is my preferred outcome. This practice of transferring mortgages to a different servicer without consulting the consumer and getting permission, is not fair to the consumer. When the mortgage is transferred, it will negatively impact the consumer 's credit score due to a new account on the credit report that changes the length of credit history factor and other calculations. As someone actively working to increase my credit score, I am aggrieved, that my credit score will now take a negative hit for no fault of my own. This practice needs to change for everyone.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 74011
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Wells Fargo has closed my personal, business and credit accounts for the reason of " business decision ''. I am not involved in fraud, illegal activity and/ or etc. Furthermore, they have frozen {$1400.00} of my credit card cashback rewards.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77083
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I was scammed by a breeder who asked me to pay by XXXX and did a bait and switch with her contract I never signed. My attorney wrote a demand letter and Ive submitted two claims to Wells Fargo their executive team has declined. Ive asked in both instances for Wells Fargo to allow me to submit documentation and they failed to do so siding with the breeder. Im holding Wells Fargo complicit to the breeders crimes and filing a complaint. I want my money back as I dont want to have to escalate this to an attorney!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78640
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My name is XXXX XXXX, the note is in my deceased husband 's name XXXX XXXX. After he passed away and before COVID, I decided to do an assumotion on the property. working with XXXX XXXX XXXX, only to be advised by them to stop paying my mortgage during covid, because those payments will be " place to the back '' once covid was over and the assumption process was complete. Only to recieve a Forclosure Notice. Now please know, I was still paying {$600.00} a month for the lawyer, only to be hung out to dry during the first XXXX apperance, and yes, the lawyer debted my account the same morning and didnt show. Fast foward go back and forth to court trying to save my home working with XXXXXXXX XXXX XXXXXXXX. They hung me out as well. They lawyer did not appear the day the judgement to forclose was entered. I continued to talk to Wells Fargo on my own behalf since. I summitted the paperwork after they stated if could prove my income was adequate enough to be approve for the modification then it would be approved. I summitted new paperwork everytime my income increased so that they could be aware. On XX/XX/XXXX after talking to them verifying all the paperwork to make sure itvwas complete, on the XXXX I recieved a call stating the application wont be reviewed because I was now 3 years deliquent and they didnt have to. I asked why I wasnt informed of this 2 days prior while on the phone with them, I then asked on what date did I become deliquent, she stated on XX/XX/XXXX, I then informed her I summited my paperwork on the XXXX of XXXX, again she stated I was still too late. So this where I'm at now, I HAD a sell date for XX/XX/2023, it has since been pushed back to XX/XX/2023, after I informed that I will be filing a complaint, that I wanted this account to be investigated. I want to know if there has been any wrong doing on this account. Whats sad about this is that I only wanted to do the assumption in hopes of the mortgage being lowered, since my husband had passed and it was on my income now. The mortgage went up from XXXX hundresd to almost XXXX a month. What makes it worse is that that is what the mortgage is now XXXX a month and has been there for 8 months now. As I stated to them I believe defrauding this account was easy be my husband is deceased. And if there is any wrong doing I want to know. Ive made mistakes, mistakes that I am deeply ashamed of while battling XXXX after lossing my husband then while struggling with XXXX again after lossing my job of over 20 years. Im in a better, stronger places now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Have disputes these invalid and incorrect Hard inquiries from my credit report and there a still showing present in my current report. I have spoken to those company and they don't have my information on record. I have also already disputed this information as it was a show in vaild with two on the credit bureau agency. Im am having to resubmit this form as i am currently having a problem with getting these inaccuracies removed Date : XX/XX/2022 Company : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX AR XXXX Date : XXXX XXXX Company : XXXX XXXX, XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Date XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX MI XXXX XXXX Company : WELLS FARGO DEALER SERVICES XXXX : XX/XX/2022 Company : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77090
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Wells Fargo is at it again! While I was on vacation in XXXX in XX/XX/2022, my credit card was charged for {$840.00} ( USD ). I did not make such a transaction and therefore I reported it to Wells Fargo ( the bank issuing the credit card ). Now it's been 6 months since the report and Wells Fargo refuses to pay me back for this fraudulent transaction on my account. In the meantime, Wells Fargo has passed me between their various departments ( dispute department, fraud department, etc. ). Finally, after 6 months, they have produced the attached receipt from the merchant. There are multiple issues with the receipt : 1. Most importantly, the signature on the receipt is forged ( it's not my signature- not even close- and I did not sign this receipt ). 2. It is not itemized hence it does not show what was purchased. XXXX. It is unclear who the merchant is ( the company XXXX which appears on the receipt seems to be an online billing company not the merchant ). In spite of this clearly forged receipt, Wells Fargo refuses to pay me back and has told me that they will not take any further action on this case. I can let this go and pay the charges, however, there are perhaps thousands out there who are not as lucky as myself to be financially secure. Wells Fargo is likely refusing to pay those deserving customers as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 276XX
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A