Date Received: 2023-06-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Some individuals managed to get my account information and stole money from my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 136XX
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I have problems with how they manage their time of crediting and charging my account The dates and times are inconsistent, I have paid hundreds of dollars in fees, including overdraft fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92563
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: About 2 years ago I was banking with Wells Fargo. I had banked with them for well over 10 years. I tried to make a purchase at a food truck and was told my card was declined. I called customer services and was told there was suspicious activity. I verified that all the transactions were ones that I had made. The next day went to XXXX XXXX and my card was declined again. Called again and was told my card was froze. I told them that all transactions were mine again. They asked if there was anyone else that could have called and reported suspicious activity. I told them that the only other person that held a card at one point was my ex husband. He was never on the account and I never added him I just requested an extra debit card for him to use. At this point we were divorced for almost two years. They told me to file a claim and someone would called me back. When they called they told me that they couldnt unfreeze it unless I went in person to a branch. The closest branch to where I live is 40 minutes away so I was reluctant to go but did so anyway. I went into a branch with my social security card, birth certificate, drivers license, and passport to verify my identity. At this point I wanted to withdraw my money and close the account because I did not have access to my account for over 2 weeks. I had to borrow money from family and friends to pay bills etc. I was told in the branch that my ex husband had to be the one to come in and close it. I explained that he was never in the account it was in my name. They said they were sorry but that is what had to happen to lift the freeze in the account.It was a hassle. Thank goodness we are still on speaking terms and he handled closing the account for me. I still dont understand why they froze the account when I verified all my information and brought in all the documents I needed in order to do so. It was easier leaving the country than it was closing that account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 241XX
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Wells Fargo account would charge nsf fees before j have ran out of money, then when j was out of money they would charge {$35.00} daily until I put more money in the bank. You would then have to call them for them to take all but usually 3 charges off of nsf
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23321
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/ I mad a XXXX payment wired from my XXXX account to my WF credit card account. I have been making payments this way the entire life of the card. the payments are always applied immediately and the funds are due immediately. This is due to the payment coming out of my bill pay and being wired directly to WF from XXXX. The payment made on XXXX XXXX is being held for 14 days as the WF employee told me " to make sure the payment was good and cleared the bank '' I explained it cleared the bank because it was taken out of my XXXX account and wired to the WF card. So instead of me getting to use it, WF is going to use it for 14 days and not allow me access to it. I have attached the activity from XXXX and WF.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX {$600.00} to wrong phone number using Wells Fargo XXXX. Wells Fargo refuses to refund. This situation is expressly addressed in Consumer Financial Protection Bureau 12 CFR Part 1005 - Electronic Fund Transfers Regulation E. Mistakes a remittance transfer provider is responsible for correcting include : Delivery of funds to the wrong recipient ( This is the last of five items listed )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Outrageous overdraft fees, delay in clearing deposits
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34667
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Since XX/XX/2020 I had XXXX XXXX Dollars in Wells Fargo bank and it's gone ... I filed complaints got a letter from CEO office stating that the accounts were infact mine from a XXXX XXXX ... CEO office corporate office of Wells Fargo bank I was told to gather all information and take t nearest bank ( XXXX TX ) here in XXXX Texas there's no ban Wells Fargo I added my accounts to XXXX XXXX and XXXX my phone was also hooked up XXXX and had another party that used it I was shocked to find that my money was XXXX and that the other XXXX XXXX XXXX XXXX XXXX XXXX XXXX ... other party. XXXX XXXX XXXX had mirror the phone sence then they exchanged phone 's and I was a XXXX for I'd theft to gain Access to accounts and property I owned a long with my brother ..... Sence then they have wired transactions fraud I reported over and over again and still nothing no letters no information no records nothing given after I requested it many times I transferred money was waiting on test deposit from XXXX XXXX account when I opened three accounts the same day XXXX XXXX XXXX XXXX to XXXX XXXX to my son had a servire motorcycle wreck and was XXXX in XXXX I was at the XXXX train station I had XXXX XXXX hooked up to my phone and everything was fine I even locked myself out of the online account and had to call with security message to gain access with password back to my accounts within 24 hours nothing happened it's been wire fraud debit prepaid XXXX bank wise moneys service gift cards and wire transfers to and from banks by these parties XXXX is now investing for the moment... they said they found XXXX XXXX XXXX XXXX account it was never his the accounts were mine he died XX/XX/2020 I reported everything to the bank and athories here in XXXX Texas also the list of banks is as follows now it a man named XXXX XXXX XXXX XXXX XXXX XXXX Texas.. Stolen phones ECT the other name is XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and others please forward to FBI and XXXX for investigation of return my money and I Lost everything due to them people and lack of concern for protection proffectional models standards and business
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75604
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: In late XX/XX/XXXX I bought a XXXX $ engine for my Younger brother I bought this engine from a company named XXXX XXXX, not only did they not send me the right engine was fraudulent it did not work After offering me money multiple times to keep it and having three different mechanics write him papers about how bad this engine is I told him I do not want this engine whatsoever. The company then sent me a shipping information mind The owner told me that he can no longer message me through the XXXX XXXX and he made his own XXXX return email impersonating XXXX ALSO changed his company name backwards with 3 more XXXX and 3 more XXXX to the name, which XXXX fully acknowledges then through XXXX with the name the address and the tag to use because they work with XXXX all the time I followed the instructions just as he said. The company then blocked my number my messages where not going through and he was not answering my emails. At this time I would like to note that I lost my home and my vehicle in the hurricane that hit XXXX XXXX XXXX The bank 's where closed for weeks the roads the stores the whole 10 yards I went to Wells Fargo a week after the opened while Florida was still in a state of emergency ( XXXX has acknowledged this whole thing and has this written on file and talked to the first banker at Wells Fargo Who I wrote a fraudulent claim with because I was not within the XXXX 30 day moneyback, but they fully acknowledged what this user did ) I am now here because yesterday On XX/XX/XXXX after paying bills and my Wells Fargo account was very low Wells Fargo reversed the whole XXXX $ Putting me XXXX in debt and I had to call them for a lady to swiftly tell me that I was 2 to 3 days off the deadline to submit my fraud report and they have to take the money and hung up when I asked for the manger! I called back and Im still waiting for a manager to call me back they said they would I am now being charged for late fees this is completely unjust this is completely unfair I screwed nobody over I followed directions The original owner got his engine back and I paid for the shipping to I went to Wells Fargo as quick as I could I can not afford a loss like this in a time like this I did nothing illegal I followed the law and got screwed over. This company is located in XXXX XXXX New Mexico they are actually very good friends and only a mile away from the nearest XXXXXXXX XXXX company as I talk to them and they well known for doing things like this as I come to find out I have all the screenshots I have all the paperwork I have reviews from other people talking about the same thing
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34104
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX documents attached as proof of CFPB enforcement action against Wells Fargo persons foreclosed upon and harmed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94903
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A