Date Received: 2023-06-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I'm a Wells Fargo client where I have one mortgage, two checking accounts, one savings account, and one credit card. Unfortunately, I don't have Wells Fargo ATMs next to home or my office. About once a month, I withdraw cash from non-Wells Fargo ATM. Until last month, for any withdrawal I performed, Wells Fargo would reimburse the ATM fee. For instance, if I withdraw {$100.00} and the fee from ATM owner was {$3.00}, Wells Fargo would then reimburse that fee immediately. This approach, however, has changed. To my surprise, Wells Fargo not only stopped reimbursing but started charging an additional {$2.00} on top of that. So in my earlier example, a {$100.00} dollar withdrawal now cost me {$100.00} + {$3.00} of ATM fee + {$2.00} of Wells Fargo fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Well having to pay a fee for every savings account we open. Why pay the extra money for a savings account. Allowing companies to charge ur card even tho you dont have enough funds to cover it! Charged late fees for overdrawn accounts when you shouldnt charge a count that doesnt have the enough funds to cover it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85201
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am writing to express my dissatisfaction and concern over a serious error in the reporting of my account status by Wells Fargo to one of the credit bureaus, XXXX. I have recently settled a collection account with Wells Fargo, and while this has been accurately reported as " paid '' to XXXX and XXXX, XXXX 's record continues to show the account as " derogatory '' and " unpaid. '' This inconsistency is negatively impacting my credit rating with XXXX and XXXX potentially cause undue financial difficulties for me. I would like to stress that I have fulfilled my financial obligations regarding this debt, and the incorrect information reported to XXXX is both inaccurate and misleading. The failure to report the correct status of the account is a violation of the Fair Credit Reporting Act ( FCRA ), which stipulates the need for accurate information reporting by the financial institutions. I kindly request that Wells Fargo takes immediate action to rectify this error. Please update the status of my account with XXXX to reflect that the debt has been paid, thereby ensuring that all three credit bureaus have accurate and consistent information. I would appreciate it if Wells Fargo could also provide me with written confirmation that these corrections have been made and that the accurate account status has been reported to all three credit bureaus. I believe this is an important step to protect my rights as a consumer and to prevent any potential future inconsistencies in my credit reporting. In light of the above, I kindly request that the Consumer Financial Protection Bureau ( CFPB ) assist me in this matter and ensure that Wells Fargo adheres to their obligation to provide accurate information to all credit reporting agencies. I understand that the CFPB has the ability to investigate these types of issues and I trust that you will be able to help me ensure that my credit report is accurate and fair. Thank you for your prompt attention to this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33147
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: Wells Fargo extended a line of credit for {$8000.00} on XX/XX/2022 in the form of a Wells Fargo Visa Autograph Credit card. Wells Fargo decreased my limit to {$300.00} based on hearsay utiilizing a credit report that is not actual or factual evidence. Wells fargo failed to Clearly and Consciously disclose the terms to me which is a violation of a federal law. Wells Fargo failed to make sure I understand truth and lending. Wells Fargo has breached contract. Wells Fargo reason for the decrease was based on adverse information on a credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30094
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In XX/XX/XXXX I had make a payment on Wells Fargo credit card for some reason the bank failed to process the payment timely as soon as I learned this I contacted bank to sort out why. It was determents that the bank make an error. Then they adjusted late fee and showed account current. Then in XXXX I had to change my payment method. ( bank account # with customer service dept ). I had automatic payments Set up on that account. In about XX/XX/XXXX I saw unusual activity on the Wells Fargo App. I contacted. Customer service again to sort out what was going on... I was told that the account was current and in good standing.. I learned that wells Fargo had been using the OLD account number and my bank had manually put payments through. But they were late because of that delay. It turns out the customer service department did not update the payment information with the automated system. That is why they were using old information. I was then transferred to the correct department to re update the payment information. None of these errors were my fault or was I even advised of status timely for me to correct. Then in XXXX time WF reduced my credit line due to what they called late payments. None of which were my fault or under my control. I have been talking to customer service. the " executive office '' numerous times to get my credit line corrected back to before they arboreally reduced it. I get the run around where one person says my account is in " excellent '' status with NO late payments and the next person says " there is a problem, but they have NO idea what it is and passes the buck to a different person. The executive rep who was supposed to be handling my complaint will NOT return my calls or follow up in any way.. I simply want my account to be restored and ANY negative credit bureau reports corrected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 383XX
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: RE : CASE NUMBER XXXX Wells Fargo mortgage continuously miscalculated fees and other charges in my Escrow account. When I requested correction of these errors, Wells Fargo mortgage responded first by generating two incorrect foreclosure letters among other tailored documents to justify misappropriating funds in my escrow account, then refused to directly address issues raised. A lender that would go to such lengths to cover up untruths leaves much to be desired. Be advised that I demand an explanation of the epileptic mortgage interests charged in : XXXX ( {$6300.00} ) ; XXXX ( {$5100.00} ) ; XXXX ( {$4800.00} ) & XXXX ( {$3700.00} ), since my loan is on a fixed rate. Additionally, please provide following XXXX escrow calculations : Beginning balance - Funds Received - Funds Disbursed - Ending balance. Lastly, I will appreciate details of the 'interests ' and 'other charges ' added to the ending principal balance of {$85000.00} that produced an outstanding mortgage of {$91000.00} as stated on my XXXX Form XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30093
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have had a Wells Fargo checking and savings account since XX/XX/2000, I've had numerous times my account was low on money and had to pay {$35.00} for the bank to transfer from my savings account. I haven't received money for the class action Sute going on right now, I called the bank they stated that I have to wait for them to process the payment, my daughter received over {$500.00} from Wells Fargo over six weeks ago for the same issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91786
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Lost or stolen check
Subissue:
Consumer Complaint: I have been taken advantage of by my spouse and other companies by fraud school loans as well as fraud with obtaining a mortgage loan as well as irs fraud and as well as fraudulently obtaining government benefits and then not seeing them for my child and I as well as having my paychecks routed to them as well.siging my name with my rights as a spouse at wells Fargo. Opening bank accounts under my son 's name to do more fraud this or these acts was committed by my spouse and as well as his adult kids and his exes to bankrupt me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89032
Submitted Via: Web
Date Sent: 2023-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Wells Fargo has completely frozen my business account without reason. It was a new account and I had two ach payments from customers ( my company does data storage services ). Apparently one of the ACH payments flagged something on their automated system and they froze my account, stating they were closing it on the XXXX of XX/XX/2023. I then had a other ach payment hit. This was already in the process by the time they froze my account and I could not cancel it from the customer. Now they have prolonged the freezing of the account and refuse to either lift the freeze and give me my money 's or close the account. They are purposefully delaying the closure of the account beyond what anyone would deem a reasonable time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29588
Submitted Via: Web
Date Sent: 2023-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: This is about the settlement funds it said if I had a account between XXXX XXXX I should be eligible to receive settlement funds
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32303
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A