Date Received: 2023-06-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Severe repeated violations of the rights of mortgage holders causing severe emotional distress just trying to unravel. ( If I repeat myself, ) forgive me, it's through the stress of the situation, I am filing this complaint. ( ATTACHMENTS IN SUPPORT OF COMPLAINT ) Wells Fargo, is the servicer of my mortgage. The recent events of the mortgage company, inflicted my body and home with extreme stress that when I went to my doctor appointment with news burdening my body with extreme stress, my XXXX XXXX was at XXXXXXXX XXXX and my ( XXXX XXXX ) was ( XXXX XXXX XXXX ), causing me to have to take XXXX XXXXXXXX XXXX XXXX including my spouse suffers from a medical condition that stress exacerbates, upon the news, his XXXX XXXX XXXX XXXX XXXX in one space unable to XXXX for several minutes. I kept thinking how could this be happening that my home is in foreclosure status as of XX/XX/2023, after the HAF Program, reinstated my loan with the servicer WEEKS PRIOR on or around XXXX XXXX, 2023, for which the reinstatement amount was reflected on mortgage statements as received at the time foreclosure actions were initiated in the Maryland court system. The funds that sat on account record and if handled properly, would have avoided such, foreclosure actions. The misapplied funds is why this complaint is warranted, especially, when it leads to a foreclosure status against my home on XX/XX/XXXX, causing me severe emotional distress, just thinking how could this happen over and over again. I broke down crying in doctor office afraid with a ( XXXXXXXX XXXX of such extreme XXXX ) I would collapse and die. To this day, I break down in tears from the emotional distress and what if???? What if again, that pulse rate would have collapsed me leaving behind my family. I can't stop talking about it. When my XXXX mom heard about it, she stated you could have XXXX with such XXXX XXXX XXXX. Stress kills and your body endures the high level stress when you have to unravel such with representatives who lack the knowledge on how to resolve issue and further the stress with contradictory misinformation. This has got to stop and better training is warranted. Further errors had my account statement asking for monies for months, that isn't due yet. Why are you asking for a payment due in XXXX, 2023, showing the account overdue for such??????? The attachments, speak for itself. The extreme errors in misapplied funds, put my account into negative status for months not owed and covered under the large sum of monies received and paid by the State of Maryland Homeowners Association Funds, as I stated before, it's put a burden on my health to unravel a mistake that should have never happened under the program, a severe error that sent my home into foreclosure status on XX/XX/2023. The news of hearing such, was overwhelming. What the program was expecting in reinstating the loan with Wells Fargo, it was a start to a fresh start. The accounting errors on records/statements and misinformation by representatives on handling of funds that was severe enough to send my home into foreclosure for which I discovered on XX/XX/2023, following a call two weeks prior asking that they apply the funds asap. In a call on XX/XX/2023, representatives, seem to be baffled on how to handle the misapplied funds giving conflicting information that only stressed the situation further. In one conversation, I was told no reinstatement until I pay, monies that wasn't even owed. After hanging up the phone and with loss of words upon going back and forth to inform representatives, that can't be true, they continued on saying it was legitimate. The Haf Program, pays in full whatever is owed to reinstate loan and Wells Fargo Mortgage, would be the point of contact during the whole duration for the program to do so, which avoids any adverse action against the mortgage holder but that didn't happen with Wells Fargo. The program pays 100 %, to give a fresh start and funds with attachments show, Wells Fargo, received funds in a timely manner and fail to properly apply them. Again, I repeatedly asked for issue to be resolve several weeks before foreclosure action taken against a property, that was current on their mortgage. IN CLOSING AND REITERATING The funds given to reinstate the loan, sat on the record in mortgage statements close to 30 days, after receiving such and no way, should my house have been put in foreclosure on XX/XX/ 2023 neither should I had to be burdened with trying to straighten the accounting errors out when the Haf Program and Wells Fargo, had been collaborating for months in the approval process. In closing, I informed a Wells Fargo representative, that a complaint is warranted in order to protect others from experiencing such in their relationship with Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20743
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX, XXXX, and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX Wells Fargo Auto, XXXX XXXX XXXX XXXX Dept of EdXXXX XXXX US dept of education , XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. XXXX XXXX XXXX XXXX XXXX Wells Fargo AutoXXXX XXXX XXXX XXXX XXXX Dept of EdXXXX US dept of education XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX, and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22315
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Dear Wells Fargo Executive, I am writing to express my disappointment with the bank 's handling of an unauthorized XXXX transaction that occurred on my account. Despite my repeated requests for a refund, the bank has refused to comply, citing federal law. However, I believe that I am entitled to a refund under the Electronic Fund Transfer Act ( EFTA ) and Regulation E, and I am willing to pursue legal action if necessary. As you may be aware, the EFTA and Regulation E provide certain protections for consumers who are victims of unauthorized electronic fund transfers, including XXXX transactions. Under these laws, consumers have the right to dispute and seek a refund for any unauthorized transactions that occur on their accounts, as long as they notify their bank within a certain timeframe. In my case, I discovered an unauthorized XXXX transaction on my account on [ date ], and immediately contacted Wells Fargo to report it. I provided the bank with all of the necessary information, including the date, time, and amount of the transaction, as well as the name of the recipient. Despite this, the bank has refused to refund the transaction, claiming that I am not entitled to one under federal law. However, I strongly believe that I am entitled to a refund under the EFTA and Regulation E. These laws require banks to investigate any disputed transactions and respond to the consumer within a certain timeframe. Banks must investigate and respond to the consumer within 10 business days. The investigator told me that my online banking account has been logged in from 1 ) Texas 2 ) XXXX XXXX 3 ) XXXX. There was clearly suspicious activity going on with my account and I have been careful with my account. Furthermore, the EFTA and Regulation E provide that a bank may only deny a refund if it can demonstrate that the consumer authorized the transaction or was grossly negligent in safeguarding their account information. In my case, there is no evidence to suggest that I authorized the transaction or was negligent in safeguarding my account information. Therefore, I must insist that Wells Fargo reconsider its position and refund the unauthorized XXXX transaction that occurred on my account. I am willing to pursue legal action if necessary to ensure that my rights are protected. However, I hope that we can resolve this matter amicably and without the need for legal action. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84601
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Charged me overdrafts fees and will not refund
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76012
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: To Whom It May Concern, My XXXX, XXXX XXXX has owned property located at XXXX XXXX, XXXX, OK XXXX since XX/XX/XXXX. After being diagnosed with XXXX XXXX at the beginning of XX/XX/XXXX, a Quit Claim Deed transferring ownership of the subject property to me and my XXXX siblings was executed and recorded with XXXX XXXX on XX/XX/XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. After my XXXX XXXX XXXX, my sister, XXXX XXXX submitted the Death Certificate, her ID and a copy of the recorded QC Deed to Wells Fargo for validation and confirmation of her successor in interest status. At this time, the loan was delinquent as my XXXX had been on a COVID forbearance and was past due for over 6 months worth of payments and needed to be brought current, which we did. Subsequently, the existing homeowners insurance policy with XXXX was to expire in XX/XX/XXXX, however, Wells Fargo processed an HOI renewal with my XXXX XXXX as the insured at a cost of approx. {$3600.00}. This is a substantial issue to us as we manage the property and neither me nor my siblings have any apparent rights under the XXXX XXXX policy that is currently in place. Along with the documentation previously sent by my sister and most recently by me, sufficient SII documents have been sent to WF 's designated " Life Events '' department AND to the insurance vendor address to process my request to update the HOI policy. All documents submitted on XX/XX/XXXX ( with the exception of my ID ) for MY SII confirmation in an effort to speed the process up should already be on file and readily available for WF review as again, everything else was provided by my sister more than a year ago. Wells Fargo has sufficient documentation to honor my request in accordance with Federal regulations that require a servicer to have sufficient policies and procedures in place to identify successors in interest in a reasonable and timely manner ( RESPA 38 ( b ) ( 1 ) ( vi ). I have called Wells Fargo several times regarding the NEW HOI policy, since submitting for payment on XX/XX/XXXX to no avail. Every time I've called, I'm met with confusion ( or at least it seems ) and obstinance. I have been told it will take 25 business days to have a case assigned to someone to review the SII docs, there is no way to escalate. Documents that have been in WF possession for over a year! I understand that servicers have timeframes in place to maintain continuity HOWEVER, in this instance, I do not feel that the approach WF has taken is considered fair or REASONABLE given the fact that they are delaying an essential and highly regulated aspect of a mortgage loan servicers duty. WF makes communication very difficult and time consuming and the rigidity I have experienced, specifically concerning SII confirmation is frustrating. I have an escrow related issue and WF 's communications are neither clear nor conspicuous. I have gotten several emails advising that the policy has not been accepted to refer to the declaration page, but nothing further as to why the policy continues to be rejected. Wells Fargo seems intent on doing nothing to serve my family as the validated successors in interest, only having concerns with receipt of payments that include amounts for a bloated insurance policy, the cost of which creates a financial burden on our family, as we try to do the right thing. We implore Wells Fargo or the appropriate regulating agency to assist us in carrying forward and to stop the unnecessary and damaging delays. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 741XX
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I took out a medical cc from Wells Fargo that had a 20 month interest free promotion. I had three XXXX resulting in 2 promotion periods. I had been making more than the required minimum payments, expecting that the first promotion would be paid down first. The bank allocated part of my payments to the second promotion. Now at the end of the first promotion period I am required to pay 75 % of my outstanding balance. Which negates any benefits that I would have received from my second promotion balance. I have talked to Wells Fargo many times and escalated it to senior management, but their response is that is what the system does and they cant do anything about it. I feel the promotion was fraudulently presented in that the allocation of minimum payments was not adequately disclosed. I had to call Wells Fargo to get the amount due to avoid a penalty because it is not obvious on the statement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60025
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I made a deposit into the ATM at Wells Fargo on XX/XX/2023. The deposit was made for {$1200.00} and I only got credit for {$1000.00}. I directly went into the bank after this happened and they redirected me to call customer service as they are unable to do anything regarding the ATM deposit and also mentioned its happened before. I advised them that whenever I make ATM deposits, I always count the cash before making any deposit since there is a live feed recording on the ATM and it gives me peace of mind that if I make a deposit and I get credited the wrong amount to my account, it is easy to review. Wells Fargo issued a provisional credit on XX/XX/2023 and then reversed the credit. I called Wells Fargo regarding the situation and they said nothing can be done. I find it unfair to make a deposit and not get the right amount issued into your bank account and then get penalized for an error on the bank 's behalf.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92867
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, I deposited a check at Wells Fargo for {$15000.00}. The receipt I was given stated that a portion of it would be available the next day, on XX/XX/2023, and the remainder would be available on XX/XX/2023. The funds were not available the next day. I contact Wells Fargo, which claimed that I would need to contact the business that wrote the check. Eventually, I spoke to Wells Fargo with a representative from the business 's accounts department on the line. Though the business was able to confirm that they had written the check and that the money had been removed from their account, the Wells Fargo representatives insisted that it could not be attempted again until XX/XX/2023 at the earliest, and that I would receive the funds no sooner than XX/XX/2023. The inability or unwillingness of Wells Fargo to attempt to rectify this situation, even with the cooperation of the other side of this transaction, is disturbing to me, as they also were unable to return the check to be cashed elsewhere.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76109
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dear CFPB, This letter is a complaint regarding the Wells Fargo Bank XXXX XXXX XXXX 's negative handling and lack of response to disputes between customers and merchants, where they simply collect salaries without performing their duties. Recently, I made a purchase from a merchant on XXXX. The seller claimed to offer free returns and a 75-day buying protection. However, when I tried to return the item a month later, I discovered that the seller did not honor their guarantee of free returns and even refused to accept the return. I have already filed a complaint with the XXXX, but XXXX has never responded to any of the consumer complaints and continues to conduct business in the United States. Frustrated by this situation, I had to initiate a dispute. However, during the process, I found that my bank was handling my dispute in a passive manner. They readily refunded for inexpensive items but claimed to have filed a case for larger amounts after I provided details over the phone. After waiting for several weeks without receiving a claim ID email, I made two phone calls to inquire about my ID. Surprisingly, the bank informed me that they were unable to provide a claim ID. I asked them how I would know if they had completed the work without a claim ID. During the phone call, I provided all the details I knew when I submitted the dispute, albeit only verbally. The bank 's passive handling involved categorizing these cases as " lack of evidence '' and deliberately disconnecting calls, stalling the process until I asked again, only to be told they couldn't provide an ID. It seems that this bank employs these complex and burdensome tactics to discourage new immigrants from pursuing disputes, thus reducing their workload. If such difficulties arise during the application phase, I seriously doubt their ability to handle my dispute. I request that the authorities exercise oversight and management of banks, preventing them from resorting to such unethical practices of reducing their workload by exploiting language barriers faced by new immigrants while still collecting fees without fulfilling their responsibilities. Sincerely, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78626
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: I hope this letter finds you in good health. I, XXXX XXXX, am writing to bring to your attention a concerning matter involving a notary public in the state of Alabama, XXXX XXXX, who has engaged in serious misconduct and fraudulent activity. It has come to my knowledge that XXXX XXXX notarized documents for an individual whom she knew to be deceased and also witnessed their signature, disregarding the ethical and legal obligations associated with her profession. The specific incident involves the notarization of documents pertaining to the estate of my late grandmother, XXXX XXXX. At the time of initiating the probate proceedings, it has come to my attention that XXXX XXXX notarized documents related to my grandmother 's estate, despite her being deceased. XXXX XXXX, the mother of XXXX XXXX, passed away before these proceedings commenced. I am deeply concerned about the integrity of the entire probate process conducted by XXXX XXXX and the involvement of XXXX XXXX. It raises questions about the validity of the documents, the appointment of XXXX XXXX as the person in charge of my grandmother 's estate, and the actions taken by Wells Fargo, the bank involved in these transactions. In accordance with Alabama law, the probate process should adhere to the guidelines set forth in the Alabama Uniform Probate Code. It is essential to ensure the proper administration of an estate and the appointment of appropriate individuals to carry out these responsibilities. However, the fact that XXXX XXXX, who is now deceased, has been overseeing my grandmother 's estate raises serious concerns about the validity of the probate proceedings. Furthermore, it has come to my attention that Wells Fargo has been involved in accepting funds related to asbestos claims, supposedly on behalf of XXXX XXXX 's estate and XXXX XXXX 's estate. The acceptance of these funds without proper verification of the notary, the documents, and the individuals involved is highly troubling. Wells Fargo should bear some responsibility for their failure to exercise due diligence and properly investigate the transactions they are facilitating. I request that you conduct a thorough investigation into the probate proceedings of XXXX XXXX 's estate, particularly in relation to the actions taken by XXXX XXXX and the involvement of XXXX XXXX as a notary. It is crucial to ascertain the validity of the documents and the appropriateness of XXXX XXXX 's appointment as the administrator of the estate. Additionally, I urge you to review the transactions facilitated by Wells Fargo and assess their liability in accepting funds without proper verification. As the administrator of XXXX XXXX 's estate, I believe I have the right to access the necessary information regarding these transactions and the overall probate process. Therefore, I kindly request that you provide me with all relevant documents and transactions related to XXXX XXXX 's estate, as well as any information regarding Wells Fargo 's involvement. Thank you for your attention to this matter. I trust that you will take the necessary actions to address these concerns and ensure a fair and transparent probate process. I kindly request regular updates on the progress of the investigation and any actions taken to rectify the situation. Should you require any additional information or assistance from me, please do not hesitate to contact me at your earliest convenience. Yours sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 36867
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A