Date Received: 2023-06-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: ON XX/XX/2022 WELLS FARGO FAILED TO PROTECT ITS ELDER CUSTOMER!! I AM A XXXX OLD WIDOW AND I HAVE BANKED WITH WELLS FARGO FOR OVER 40 YEARS AND HAVE NEVER WIRED MONEY TO XXXX XXXX I DONT KNOW ANYONE IN THIS COUNTRY. I RECEIVED AN EMAIL STATING I WAS BEING CHARGED FOR XXXXXXXX XXXX. I THEN CALLED THE NUMBER LISTED TO CANCEL THIS TRANSACTION. THE MAN NAMED XXXX XXXX THEN SAID HE NEEDED TO ACCESS MY COMPUTER TO CANCEL THE CHARGES. HE THEN SAID HE ACCIDENTLY WIRED ME MONEY ( {$35000.00} ) AND THAT I NEEDED TO WIRE IT BACK IMMEDIATELY. HE STATED IF I DIDNT I WOULD LOSE ALL MY MONEY. I WENT TO WELLS FARGO AND XXXX XXXX HELPED ME. HE ONLY ASKED ME ONE QUESTION IF I PERSONALLY KNEW XXXX. HE CLEARLY SAW HOW DISTRAUGHT I WAS BUT FAILED TO TAKE SECURITY MEASURES TO MAKE SURE THE WIRE TRANFER OF {$34000.00} WAS LEGIT. HE SHOULD HAVE CALLED MY DAUGHTER TO VERIFY AND HE DIDNT. I LOST ALL MY LIFE SAVINGS DUE TO THIS LACK OF SECURITY PROTOCAL. I HAVE SPOKEN TO A PREVIOUS CHIEF EXECUTIVE STAFF FROM WELLS FARGO AND SHE ALSO STATED PROPER SECURITY PROTOCAL WAS NOT FOLLOWED. XXXX AUTHORIZED A WIRE TRANSFER OF {$34000.00} TO XXXX. THIS TRANSACTION WAS FRAUDULANT. WELLS FARGO FAILED TO PROTECT ITS ELDER CUSTOMER. THIS IS ELDER ABUSE!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90250
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This is to further a complaint I filed with Wells Fargo. They blatantly are lying to the CFPB in the response to my first complaint. They said they have not been able to " establish contact '' with XXXX XXXX, so they need up to an additional 60 days to further investigate. This was today I received this response. I knew they were crooked, but this is absolutely disturbing. They are lying, we have had numerous communications with Wells Fargo. My XXXX, XXXX XXXX XXXX, has written letter upon letter, called XXXX times, and can't even get online to an access her Wells Fargo account online. Wells Fargo is not investigating the complaint, but they are buying time to foreclose on our home. And XXXX, XXXX XXXX XXXX was in court via XXXX, where she did not even get to say a word. Wells Fargo yesterday intends on moving forward to dismiss the unknown occupants ( which the first affidavit said the home was VACANT!, which was also a lie! ). Meantime, on Sunday XX/XX/XXXX at XXXX. there was a XXXX XXXX sheriff knocking on my door, with papers to serve from Wells Fargo. This was the second attempt to serve me ( unknown occupants ). The COVID CARES ACT allocated funds to be directly distributed to Wells Fargo, why is it that we can not get this money? Why did the forebearance period end and ignoring our requests for loan modification get ignored? They went STRAIGHT TO FORECLOSURE AND NOW THEY WANT 60 DAYS TO ANSWER AND INVESTIGATE A COMPLAINT BUT THAT WILL BE TOO LATE! THEY WILL HAVE ALREADY AUCTIONED OFF THE HOUSE. I LIVE IN WITH MY SON. we have told Wells Fargo from XXXXXX/XX/2022 that We have a debt free XXXX property that is closing, and we have had every intention of paying them with this money. Regardless of that, they have moved forward to accelerate the note, and foreclose. Now the CFPB has advised me to get an attorney. Why is WELLS FARGO STILL ALLOWED TO REGULATE THEMSELVES!!??? THIS IS CROOKED! THIS IS WRONG!!!!!!!!!!!!! and they will continue to get away with this. Its pathetic.
Company Response:
State: IL
Zip: 60452
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I opened a Wells Fargo " XXXX XXXX '' account. Wells Fargo 's checking/savings account that one can get if they've been turned down by other banks. I had the account for a couple of months, had my pay check direct deposited to it. After a using the account for a couple of months, my checks stopped getting direct deposited, I called the bank and they stated I had no account there. I showed bank statements, showing I never overdrawn my account. Wells Fargo still insisted that I never had a account there.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 99301
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My Wells Fargo XXXX credit card was moved over to the new Wells Fargo XXXX card. My bank statement from XXXX was owing {$570.00}. My new bank statement in XXXX began with me owing {$0.00}, with Wells Fargo rolling over a new charge of {$570.00} on XX/XX/XXXX. On paper, everything looks great, which is why after three phone calls I have gotten no where. However, in my online account, there was no subtraction of {$570.00} before adding in the new charge on XX/XX/XXXX. So I already have all of the previous charges that totaled up to {$570.00}, plus the additional charge on XX/XX/XXXX, causing me to be double charged. The people I talk to on the phone do not care what my account on the computer looks like ; they only want to talk about the bank statement. However, the bank statement does subtraction and addition of {$570.00} ; my online account only does addition of {$570.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84041
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2022, ( Payor ) wrote a check number XXXX to ( Payee ) for the sum amount {$68000.00}. On XX/XX/2022, Payee made an ATM check deposit for said sum amount in question. The Payees bank XXXX XXXX placed a XXXX business hold on the funds and subsequently the hold being lifted put a restriction on the Payees account for identification verification. On XX/XX/2022, both Payor and Payee entered XXXX XXXX branch located on XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX, Fl. XXXX, for the purpose of identification verification. Upon such verification XXXX XXXX refuse to release the funds to the Payee and informed him that his account was being closed stating XXXX XXXX no longer want relationship. Currently, XXXX XXXX has been in possession of the {$68000.00} in question for approximately 9 months and refuse to release the funds to ( Payee ) after identification verification was completed and without valid cause and refuse to have the funds return to ( Payor ) account upon Payees request. XXXX XXXX has an obligation to return funds not subject to fraud back to where it originated. However, Payor was directed by the Payees bank XXXX to reach out with Wells Fargo Bank and have the bank submit a claim requesting the funds to be returned to the Payors account. According to XXXX XXXX Back XXXX, Wells Fargo Bank has not submitted any claims requesting the funds to be return back to the Payors account. Wells Fargo Bank has an obligation to the Payor to make such request upon Payors request and has failed to do so. Payor has made numerous calls to Wells Fargo Bank requesting that a claim be submitted to XXXX XXXX to have the funds returned to his account. Wells Fargo Bank allegedly submitted a claim requesting the funds to be returned according to their BACK OFFICE but have not provided the Payor with any documentation as proof showing a stamp date and time as to when the claim was submitted. Wells Fargo Bank has continuously relied on its response dated XX/XX/2022, stating, In researching your inquiry, we determined the issue of possible fraud on your account needs to be resolved directly between you and PAYEE, to deny Payors request in submitting a claim to have funds withdrawn from his account returned, thus depriving him of his property ( monies ) that was in trusted in the hands of Wells Fargo Bank. Wells Fargo Bank has willingly refused to submit any claims to XXXX XXXX requesting the funds to be returned to Payors account and to provide any documentations demonstrating that such request was made. The monies are not subject to fraud nor there exist any evident that would state otherwise. Both Banks are violating the Payors and Payees rights in depriving them of the monies without any valid cause and are abusing their power in doing so.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33161
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I disputed a transaction of {$510.00} which I paid for an XXXX purchase. I bought an electric scooter for my roommate as his birthday gift. The order was supposed to be delivered by Friday XXXX XXXX but it hasnt arrived yet. Whenever I call XXXX regarding the issue, they just postpone the delivery date. They said it will be delivered on Saturday and when I called them again, they again said it will be delivered some day later. I am so frustrated at the XXXX customer service. I have been a loyal customer of XXXX for years and they couldnt keep their promise of lightning fast delivery for their XXXX XXXX customers. I am so embarrassed I couldnt attend my roommates birthday party just because they ruined the gift. I deem this to be customer dissatisfaction of the highest level and thus dispute the transaction. And since the credit card I used to pay for the card has purchase protection and am covered for customer dissatisfaction, I disputed the dollar amount with Wells Fargo. I used their XXXX XXXX. They registered the dispute but have been lazy about resolving it. My statement closing date is XXXX XXXX and I am afraid that of the {$510.00} would be showing up on my statement balance. It currently shows up as a posted transaction and is included in the statement balance. Since the dispute is ongoing, I am technically not required to pay the interest or fees for this charge until the dispute has been resolved. However, even after paying the remaining bills on the credit card, this charge still stays there and if not paid, it gets reported to credit union. I requested the bank to help me suspend that transaction or give a probationary credit or do something to take that {$510.00} out of the statement but they said that the cases take 10 days to resolve. In ten days, this balance would have been reported and my credit score would be damaged. My credit limit on the card is {$2000.00} and {$510.00} balance would mean 26 % credit utilisation. I have been using this card for the last three months and always I have paid the full statement balance before the cycle closing date. I never even had {$1.00} balance being reported to the credit union for this card. Now, a 26 % utilisation being reported on this card would mean a huge impact my credit score. I requested the company to alleviate my situation but in vain.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02139
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I was scammed {$2000.00} by a duplex owner in XXXX Tx, I found out 1 week later after I moved in to the home that he was indeed not the actual owner and I had already sent him the money for the deposit and move in date on XX/XX/2023.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76063
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Other service problem
Subissue:
Consumer Complaint: This complaint is in regard to the Wells Fargo and the XXXX payment service. A friend of mine sent me a XXXX payment of {$1800.00}. Her bank XXXX, has a glitch in their system which caused a double payment to be sent. She called her bank XXXX and XXXX of those payments were cancelled. I received the {$1800.00} ( XXXX payment ) in my account at Wells Fargo, however my bank Wells Fargo first blocked online usage of my account, then blocked my XXXX account as they said theres a claim of fraud associated with this transaction. I called them to communicated that it is a valid payment and theres no fraud whatsoever. Since this occurred, Ive had two called with ( 1 ) the sender of the payment, ( 2 ) XXXX representative, and ( XXXX ) Wells Fargo representative. XXXX has reiterated several times that : There was NEVER any fraud that occurred nor have there been ANY claims of any type made associated with this transaction. This issue was caused by a glitch in XXXX XXXX system which caused a double payment to be made and XXXX they reversed. I have been a customer of Wells Fargo for over 35 years. I have used XXXX for over 15 years and never have there been any complaints or anything else associated with my account or use of XXXX. It has been over XXXX weeks since my use of XXXX has been blocked from no fault of my own. I have requested several senior officials @ Wells Fargo and XXXX to contact me, yet until this time, none of them have returned calls or addressed this issue. My XXXX account is still blocked. Please consider this an official complaint against XXXX and Wells Fargo. The block on my use of XXXX should be lifted. Thank you. Sincerely, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Letter to Wells Fargo describing ongoing interactions when I tried to determine why I was denied a credit card with a XXXX score of XXXX. I never received a clear explanation. The reasons given were unsupportable and I believe I was rejected as a business decision not likely to generate interest/late charges. As follows : XX/XX/2023 Wells Fargo Enterprise Complaints Management Office XXXX XXXX XXXX XXXX XXXX, SD XXXX Subject : Response to Letter Communication of XX/XX/2023 Case Number : XXXX Dear Staff : Thank you for responding to my inquiry regarding your decision to reject my credit card application. However, I find your response insufficient and perhaps even misleading on several points. While I provide the detail below, I respectfully suggest you review more closely the transcript of my conversation on XX/XX/2023 with a representative from the XXXX XXXX. The gentleman with whom I spoke was highly professional and appeared to be listening intently as I explained my inability to understand, in a clear manner, the application rejection. Apparently however and as I read your letter, some misunderstanding and/or a level of miscommunication occurred during the conversation. As my first example, I refer to your letter and the statement on discrimination, ... Based on this research, there was no evidence to support this claim. I am assuming here you are submitting that I made a claim of discrimination and that this occurred during my discussion with the representative. To be very clear, I never made a statement that Wells had discriminated against me by rejecting my credit card application. As I recall the conversation, which was moving along in a fully civil and not unpleasant manner, I specifically noted, ( and as I understand it ), providing credit is basically a function of risk. With an outstanding XXXX score of XXXX, openly acknowledged by Wells in their rejection letter, I was totally unable to understand an underlying, and yes even a logical basis, for rejecting my application. As we continued our conversation, I brought forward my assumption that the rejection was based not on risk, but rather based on a business decision by Wells. With the gentleman appearing to be listening and seemingly following my thinking, I added that perhaps this could be thought of perhaps some discrimination based on age, though obviously indirect rather than direct. ( The recording should confirm that I made the point of indirect rather than direct discrimination ). I believe I even proposed a possible profile of myself where I would be seen as a customer that Wells would not necessarily be seeking. In effect : elderly retiree, limited use of current credit cards/lack of major purchases, seemingly of low/limited income, etc. Indeed, I noted that this would be close to my actual profile but also that Wells would have no ability ( or so I thought ) to know anything about my personal savings/investments, family gifts, etc., that are informative as to how I manage my daily living expenses. In effect then, I was speculating that Wells had declined my application based not on risk, technically supported by my XXXX scores, but on my profile of limited use of my credit relative to what the more typical customer, fully employed, and of working age, who not only use credit cards extensively but typically pay interest and perhaps even incur late payment charges. In effect, generate higher levels of revenue to Wells. Clearly I do not fit that profile. The second issue relates to my request to provide clarification as to the reasons cited in your rejection letter. In all communication with you, both by phone and in writing, you failed to provide any further explanation. As per all of your written communication, you offered the following reasons : To wit : 1 ) ratio of credit bureau trades with a balance greater than zero ( we look at the ratio of open and closed credit amounts that have a balance greater than zero in the last 6 months. My Response : I pay full balance on all credit cards where interest may ensue. When I have an interest- free period, I may utilize some small balances. I believe I have had no outstanding balances whatsoever in the past six months. Therefore, your statement is neither supportable, nor even logical. 2 ) Number of revolving bankcards reported by credit bureau. ( We look at the number of bank credit cards in your credit bureau report ). My Response : I discussed this with the executive representative. I have a number of cards which remain open but I do not use. I was under the common understanding that one should not close unused cards as open cards with access to credit amounts are looked upon favorably by lenders. I seem to recall that the representative concurred and found this reason as well to be unclear. Once again, I believe this statement is not supportable. In your last and final communication, in addition to restating the above reasons, you now include the following : credit history, income, amount of credit and relationship history, but again fail to be specific. My Response : My credit history is impeccable. Being quite XXXX, I am XXXX with a social security income. I have not provided Wells ( Nor was I requested to do so ) with my personal savings and investment amounts. Surely, as with most retirees I draw upon these amounts for living expenses. In conclusion, I believe that my application for a credit card was denied, not based on a credible, credit risk assessment, but rather on a business decision by Wells Fargo. With a XXXX score of XXXX, and absolutely no filings whatsoever indicating that credit was misused due to late payments, large or even multiple outstanding balances, or other related negative findings, a true credit risk clearly was not substantiated. Rather, a profile was established of an elderly retired person who makes limited use of large credit purchases, and virtually never incurs interest charges. While a claim of discrimination was never made, a case is conceivable for indirect discrimination of a retiree who is not likely to provide Wells Fargo with increased revenue based on interest charges or late payments. Furthermore, virtually no online marketing material for a Wells Fargo credit card includes any indication that credit may be denied even if the individual possesses an extensive and virtually unmarked credit history accompanied by an extremely high XXXX score. This is misleading at best and when a customer makes an application within this type of scenario, denial is not only made but the hard inquiry impacts the overall credit score negatively. Based upon the Wells Fargo decision to deny credit, which I believe to be fully unsubstantiated, I will forward all materials in a formal complaint to the Consumer Protection Bureau. On principle alone, I believe the complaint is not only justified but quite possibly suggests regulatory violations for consumers. Sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 981XX
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have been trying without success to get fraudulent information removed from my credit reports at the XXXX major agencies. This is a long standing problem and I have lost faith that it will ever be resolved but it is over XXXX XXXX since the last activity and the information will drop off soon Wells Fargo closed and wrote off the account in XXXX but it listing a payment in XXXX. This will prolong the time the fraudulent information remains on my reports. To my knowledge there was never a payment made by me in XXXX. Please help me to get this removed so the fraudulent account will drop off my credit next year I have been damaged enough. Also I have not missed any payment on any accounts in my name since I returned to the XXXX over XXXX years ago please make sure my credit reports reflect my actual payment history. Thank you. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33436
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A