Date Received: 2023-07-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX the loan on my house was sold to a group of investors. My husband became sick and medically XXXX. I called Wells Fargo bank and they did a temporary loan modification on a variable loan but would not refinance due to my income was not enough and my husband was pending federal XXXX which further disqualified us. The payments became so high and the bank foreclosed in XXXX. We attended workshops out in XXXX, CA where other different ethnic people were able to modify to a reasonable permanent loan and were celebrated with bells and whistles. We literally were the last people out of the place ( we are XXXX ) and was informed by Wells Fargo that we didnt qualify for a permanent loan modification due to our loan was sold to a special group of investors that would not modify it. This whole ordeal has led to my divorce and Im still currently unstable with living conditions. This was unfair practices as we were in a recession and my husband and I were discriminated against
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90713
Submitted Via: Web
Date Sent: 2023-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Following my divorce, my former spouse and I needed to close our joint checking account and associated credit cards with Wells Fargo. My former spouse agreed to do this on our behalf. I found out later that even though the checking account was closed, there was still an a credit card open in my name that was paying for his XXXX account and a few other small payments totally under {$200.00} when I became aware of the still active account. Because the checking account was closed, there was no longer an auto-payment going to this credit card account and therefore my credit was damaged for missing a payment when I didn't even know it was still open and when charges were being made that weren't even mine. As soon as I became aware of the problem, I called Wells Fargo, paid off the account and had them finally close the credit card account. My former spouse paid me for the XXXX charges incurred and apologized. More recently, I tried to file a dispute with Wells Fargo to rescind the negative mark on my credit report but it was denied. I don't know what the Wells Fargo employee on the phone put in my dispute even though I asked them to send me a copy of it. Throughout my many years of having this credit card with them, I have made on time payments for years and never had an issue until this juncture of needing to close out joint accounts as part of my divorce and things getting messed up. I'm really hoping this can rectified so my credit isn't damaged.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84601
Submitted Via: Web
Date Sent: 2023-07-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-01
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/23 we received notification that a wire had successfully been completed from our checking account. Upon receiving notification, we immediately contacted Wells Fargo and informed them we had not authorized any wire and that funds were not approved to be released from our account. This was initially handled via a phone call to Wells Fargo. After speaking with the representative, we then proceeded to the nearest Wells Fargo branch office. A review with a representative of the bank took place and we identified wires that were not authorized by us that were being taking from our account. Wires totaling approximately {$40000.00} were taken from our checking account. The representative of the bank immediately closed the checking account and stated they would look into the situation and get back to us. At this same time, the representative of the bank took the debit card of my husband, and stated she would proceed with shredding the card as the account was being closed. On XX/XX/23 Wells Fargo, proceeded to let another unauthorized wire be taken from our checking account, the account that was to have been closed. In addition to funds being taken, Wells Fargo has also charged us numerous wire fees for wires that we did not authorize. Now after 2-weeks of trying to address the situation with Wells Fargo ; asking them to review all transactions and having us complete paperwork to which we stated these were not authorized transactions by us, we have been informed by Wells Fargo we are out our money. Too sad so bad was the impression we were given. We have no advocate at the bank. No one to try and help us understand who at the bank would have allowed these transactions to be completed without our authorization. At no time as anyone at Wells Fargo provided any written documentation regarding their review and investigation into the situation. We are asking for help from the CFPB to review this situation and to help us understand how Wells Fargo can simply tell us that we our out {$40000.00} when we did not initiate or authorize funds to be transferred from our checking account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 500XX
Submitted Via: Web
Date Sent: 2023-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Prior Wells Fargo rep replied to below complaint by referring to prior replies which include various run arounds, which is common for Wells Fargo and I believe the CFPB would agree, is not a reply... .As explained in numerous prior CFPB complaints against Wells Fargo XXXX account ending in XXXX was opened by Wells Fargo reps which I did not request. A debit card purchase made under account in amount of {$290.00} from XXXX was made in XXXX of XXXX, package shipped by XXXX, signature was forged by XXXX driver XXXX package left where it was lost/stolen .... A dispute was filed with Wells Fargo for non-receipt of item, a provisional credit issued in amount of {$290.00}, it was later reversed back out of account, Wells Fargo accepts forged signature as true and correct and refers to purchase as authorized which has nothing to do with non-receipt of item.. Two external funds transfers in amount of {$50.00} brought the account to - {$190.00}, later charged off and sent to a third party collection agency. Wells Fargo replied in part to this issue by sending mediation request forms, a total of three of these such forms have been filled out, submitted, two marked as duplicate, case number provided for third request, number XXXX which is attached to complaint. The letter is dated XXXX of this year, stating a rep would reach out, no one reached out and when I call the number provided on letter, I am told call will be disconnected and refer back to prior mediation in which case, no payment received ... .Needless to say, this is a mere runaround, which is common for Wells Fargo XXXX The prior mediation is from XXXX and relates to older accounts opened by Wells Fargo which I did not request... The case ID for that mediation is XXXX, I was offered a payment amount of {$3700.00} plus estimated IRS taxes totaling {$5100.00}, payment sent to my old address in error which Wells Fargo reps will not admit to. Payment was sent in XXXX of XXXX, I moved in XXXX of XXXX to my current address at XXXX XXXX XXXX, XXXX XXXX, CT XXXX. Payment was sent to my old address at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CT XXXX. Wells Fargo reps initially replied to this issue by referring to check as cashed, in which case, not by myself. When investigated and unable to recover funds, Wells Fargo refuses to reissue check despite their own error in sending check to incorrect address. Additionally, Wells Fargo has reported the amount to IRS for tax year XXXX 1099 form is attached... I've requested Wells Fargo correct this form to show no such payment received, failing to reissue payment ... Wells Fargo replied to this issue by referring me to a tax professional whom advised 1099 form needs to be corrected, if not, I am liable for taxes on reported amount not received..When I brought this to Wells Fargo attention , they appear to refer back to prior replies which do not address it. I believe the CFPB can see this is a runaround. With regard to these issues above, Wells Fargo reps reply with various lines ranging from referring to prior replies, stating litigation is involved and refuse to reply, claim no new information provided and ignore information already provided... In closing, please advise Wells Fargo to correct IRS 1099 form if they will not reissue payment. With regard to account ending in XXXX, their mediation request forms appear to be a run around, I suggest refunding the XXXX purchase in amount of {$290.00} which will bring account positive to amount of {$190.00}, refund this amount back to me as account is now closed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06320
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: To whom this may concern : My name is XXXX XXXX, my partner XXXX XXXX and I live at XXXX XXXX XXXX. XXXX, MN XXXX we have lived here since XXXX. XX/XX/XXXX or XXXX, XXXX I took our rent payment for XX/XX/XXXX of {$850.00} cash to Wells Fargo Bank XXXX XXXX XXXX XXXX. XXXX, MN XXXX and put my rent payment envelope into the night deposit box with the owner XXXX XXXX bank account as I have every month for over 2 years, before that I had been giving our rent payment directly to XXXX in cash. XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX. XXXX, MN XXXX XXXX, XXXX XXXX called me to let me know I was supposed to stop putting my rent deposits in the night deposit box orders from Wells Fargo XXXX XXXX was supposed to get a money order and deposit rent through a teller. I informed XXXX that I had already made my deposit for XXXX in the night deposit box. XXXX said he will watch for it to be deposited in his account. XX/XX/XXXX XXXX called me again stating he hadn't received my rent. XXXX said the bank said I needed to go to the bank and pick up my deposit envelop that was addressed to XXXX account. I had to get a money order or check and go through a teller to deposit it. I went to the bank on XX/XX/XXXX to get my deposit. I walked in to the lobby and talked to a worker that greeted me, I told him that I needed to pick up my deposit envelope. He said there were 2 envelopes there from XXXX account. He brought me to a teller. He told the teller I needed a envelope that was waiting for me. The teller checked the back room but didn't find anything. The man brought me to a lady 's desk. She went in the back room but didn't find a envelope. She called the bank manager over and he told me they didn't have one for me. I told them it was either Saturday or Sunday evening I did my deposit. He said there was a envelope there but another tenant XXXX ( XXXX lives on XXXX side of the double bungalows at XXXX XXXX XXXX. ) had already picked up a envelope. I said well cant you look at the tapes to see when I made my deposit, the lady said there wasn't a camera around the night deposit box. Which there is a camera less then 10 feet away from the night deposit box.I asked if they could check the night deposit box maybe it got caught on something in there. The lady and the manager went in another back room and came back a minute maybe two later said there wasn't anything there. I called XXXX and let him know they don't know what happened with my deposit. XXXX said to give it a couple more days maybe the bank had miss placed it. I went back a day or two later to check and see if they found it. Went back a few more times since then and the bank manager said they didn't open the envelope they didn't know how much money was in it they just gave XXXX the envelope that had XXXX name and his account number on it. He said I needed to talk to XXXX the other tenant because everything was given to him. I have talked to XXXX the other tenant, he said the bank only gave him his deposit back and talked him into to opening a account. I have talked to the XXXX police department. The detective said that this was a civil case and the police don't deal with that. XXXX is still waiting for the deposit for our XX/XX/XXXX rent that the bank lost. The manager didn't even look at the tapes to see if I was ever there or to check if anyone that made a deposit after I did. The manager said how would they know if I made a deposit and even if they did see me there in the tapes how were they supposed to know if I really made a deposit and that I could have pretended to make a deposit. I said the tape would show me putting a envelope in the night deposit box. There are cameras everywhere at the bank one of them would have me and my vehicle on tape. This isn't my account or my bank and I'm not sure if I'm the one who is supposed to be making this complaint. What can I do to figure it out without having to pay rent twice for XX/XX/XXXX. Please help or give me some advice of what to do. Thank you for your time, XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX. XXXX, MN XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55316
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: My XXXX is XXXX XXXX XXXX. I used Wells Fargo in XXXX nj. I do not remember my card # or account # I had to close my account atleast a year ago. I had to pay ridiculous amounts of fees totaling thousands of dollars which put me further behind in my bills. Ss # is XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08096
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Wells Fargo mortgage in XXXX sent payments totaling XXXX XXXX they said they never got and foreclosed on the house
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is a complaint based on your letter of XX/XX/XXXX and it refers to my letter to Wells Fargo dated XX/XX/XXXX. I am in the process of reviewing my documents with respect to my mortgage and foreclosure with Wells Fargo. Wells Fargo did not accept my mortgage payments after XX/XX/XXXX and up until the eventual foreclosure in XXXX. I have attached another copy of my letter dated XX/XX/XXXX to Wells Fargo. Please note exhibits B, C and D. As you can see from the quotation within their letter dated XX/XX/XXXX ( exhibit B ) This was the first time that they did not accept my legitimate mortgage payment I made on XX/XX/XXXX. In addition, from their quotation there were previous remitted funds that had not been applied As you can also see in my letter of XX/XX/XXXX, that I requested the final destination of these unapplied funds. Exhibit C is their check that was sent back to me in the amount of {$2400.00} representing their refusal dated XX/XX/XXXX. I did not cash that check as this was a legitimate mortgage payment. Exhibit C is a copy of their check never cashed. As you can see from exhibit D, Wells Fargo in their letter dated XX/XX/XXXX stated Were writing to let you know that a check we sent you hasnt been cashed yet. Here are the check details : Check number : XXXX Issue date : XX/XX/XXXX Check amount : {$2400.00} Individual state law requires us to eventually send all unclaimed funds, such as uncashed checks, to the State Unclaimed Property Department if we can not locate the owners within a certain amount of time. My letter to the CEO of Wells Fargo dated XX/XX/XXXX has not been responded to as of this date. In addition, I requested Wells Fargo in my letter of XX/XX/XXXX to give me the page number and line number from their abandoned property report as a sufficient time has elapsed so that I may be able to reclaim these funds they never wanted. What I have written is not necessarily all my complaints, as I said I am still reviewing the documentation for the mortgage and the foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am reaching out to you as due to the unsatisfactory explanations I have received from my local Wells Fargo bank branch in XXXX, XXXX and the Wells Fargo legal, fraud and escalation departments. I am hoping that you can direct the circumstances set forth in this email to an individual or department that can review the facts set forth herein. Wells Fargo has failed to provide me customer protection and customer service and I am seeking resolution to the mishandling of my situation. In the early morning hours of XX/XX/XXXX, my XXXX XXXX ( XXXX XXXX XXXX XXXX number XXXX ) and wallet were stolen in XXXX XXXX XXXXXXXX. The perpetrator of said crime obtained the phone while it was unlocked and subsequently changed all passwords on the phone including, but not limited to, the Wells Fargo banking application, XXXX password, and XXXX password. A police report and the Internet Complaint Referral Form IC3t was filed. After accessing my phone and wallet, the perpetrator withdrew the following amounts : {$1000.00} from ATM XXXXXXXX XXXX XXXX XXXX XXXX XXXX {$3000.00} from ATM XXXX XXXX XXXX XXXX XXXX XXXX {$1000.00} from ATM XXXX XXXX XXXXXXXX XXXX XXXX XXXX {$18000.00} wire transfer {$20000.00} wire transfer {$5000.00} XXXX transfer to XXXX, XXXX XXXX # XXXX The above wire transfers and the ATM withdrawals were reversed as Wells Fargo ( WF hereinafter ) deemed that " after investigation of this claim that an error did occur ''. I demanded a detailed explanation of what exactly the error that occurred was. A larger question, that also requires a detailed answer, is how was there an error in connection with these transfers and withdrawals, but not the two ( XXXX ) wires subsequently discussed in this correspondence. The above transactions were unauthorized and fraudulent and I can not understand how WF is denying my additional fraud claims. There were two ( 2 ) additional fraudulent and unauthorized transactions made during the same time period ( after XXXX XXXX XXXX on XX/XX/XXXX ). The WF fraud and escalation departments have since denied that these transactions were fraudulent and unauthorized. The two ( 2 ) transactions in question are : {$30000.00} wire transfer withdrawal {$29000.00} wire transfer withdrawal. The following facts regarding the two ( 2 ) additional wire transfers were provided by XXXX in WF Wire Transfer Services in the XXXX area : 1. The fraudulent and unauthorized {$29000.00} wire transfer ( Case XXXX XXXX ) was made at XXXX XXXX XXXX WF made three recall attempts to XXXX on XXXX, XX/XX/XXXX, and XX/XX/XXXX. WF was notified at XXXXXXXX XXXX XXXX on XX/XX/XXXX of fraudulent activity on my account. There were XXXX ( XXXX ) phone calls made to WF from my wife 's phone number by me ( copies of phone record attached ). After attempting to log on to WF from my home personal computer, I quickly realized that the individual who stole my phone was somehow able to change my online password to my WF account. It should be noted that my password had not been changed for many years up until the morning of XX/XX/XXXX. It should seem questionable to the WF fraud and escalation teams that the transactions in question occurred very near to the time my WF password was changed. During my first telephone conversation at XXXX XXXX, a WF representative detailed the transactions that occurred between XXXX XXXX XXXX and XXXX XXXX XXXX. WF was, at this time notified, in no uncertain terms, that these transfers were unauthorized and fraudulent. I also went to the WF branch on XXXX XXXX XXXX, XXXX, XXXX at XXXX XXXX to resolve these transactions as soon as the branch opened to handle the fraud. I spent several hours with XXXX XXXX XXXX. Despite the fact that WF was made aware of the fraudulent activity on my account before the beginning of the business day on XX/XX/XXXX, the first recall attempt in connection with this wire was not made until XX/XX/XXXX, four ( 4 ) days later. Neither the fraud nor escalation department has provided me with an answer as to why the first recall made to XXXX was on XXXX, XXXX, XXXX. The XXXX wire department should have been IMMEDIATELY alerted to this crime. Again, the transfer was made at XXXX and WF had knowledge of the fraud at XXXX. This is less than XXXX hours after the transaction. WFs failure to act expediently resulted in the loss of these funds. In addition, according to XXXX in Wire Transfer Services, XXXX requested a Hold Harmless letter on XX/XX/XXXX. XXXX had still NOT sent requested Hold Harmless documentation as of XX/XX/XXXX. I am looking for an explanation as to why WF failed to submit XXXX 's request XXXX. The fraudulent and unauthorized wire for {$30000.00} ( Case WFW XXXX ) was made at XXXX XXXX XXXX, LESS THAN ONE ( 1 ) HOUR AFTER WF WAS NOTIFIED OF THE FRAUD. A recall request in connection with this transfer was made to XXXX XXXX XXXX on XX/XX/XXXX at XXXX XXXX EST, after the end of the business day, and another recall request on XX/XX/XXXX. XXXX responded to the first recall ( on XX/XX/XXXX ), on XX/XX/XXXX, the very next business morning. XXXX indicated that it would contact the recipient of the wire and that it was unable to return the funds at said time. XXXX requested that WF fax a Hold Harmless Agreement to XXXX. According to XXXX, WF has not answered the request for the Hold Harmless Agreement. XXXX 's response, the very next morning, highlights WF 's neglect. It begs the answer to the question, again, why did WF wait over XXXX days until after the end of the business day to send a recall request when it was contacted at XXXX XXXX. LESS THAN ONE HOUR after the transfer was initiated on XX/XX/XXXX. XXXX responded in less than one business day to the recall. Perhaps if XXXX was notified the morning of XX/XX/XXXX, there would be no claim at issue. The times of all phones and actions are important. The wire transfers occurred at XXXX XXXX XXXX. WF was called ( XXXX ) AT XXXX XXXX XXXX. WF failed to promptly contact XXXX and XXXX regarding these fraudulent and unauthorized transactions. It is egregious and negligent. XXXX and XXXX could have frozen the funds while the banks investigated the wires if they had been immediately notified of the fraud. It should also be noted that after almost XXXX years as a client of WF, I have never made a personal wire to any individual. No wires have been made since this time and date. Again, these transactions were fraudulent and unauthorized by me. There were four ( 4 ) wires totaling {$97000.00} were made between the hours of XXXX XXXX and XXXX XXXX. WF neglected to protect its customer and ask the proper questions or even contact the joint owner of this account. The facts surrounding these wires and transfers are suspicious and WF should have paused these transfers until it could verify the authenticity of these transactions. The timing of the transfers, the amounts in question, the change of password, the use of financial conduits never used prior this small period of time all conclude that these transfers were not made by me. As you can imagine, the perpetrator committed additional fraudulent acts. However, other financial institutions have acknowledged the fraud committed and have made me whole. I am baffled that entities that owe me no level of service have worked with me to resolve the crimes committed against me, but WF is hiding behind the terms of a wireless agreement. Please note the information below. The perpetrator purchased XXXX through a XXXX account connected to my WF brokerage account. After spending hours at a WF branch and on the phone with WF representatives on XX/XX/XXXX, the perpetrator still was able to gain access to the funds in my WF brokerage account. First, it should be noted that WF failed to change the brokerage account number on the morning of XX/XX/XXXX. This mistake enabled the perpetrator to use these funds through XXXX. However, XXXX acknowledged that this activity was fraudulent and refunded the money. Attached is the correspondence relating to this matter. How does XXXX recognize the fraudulent nature of this transfer, but WF denied most of the fraud claims? Also, how did WF fail to only change the number linked to my checking account and not my brokerage account? The perpetrator was able to open a XXXX credit card using my apple ID and password through XXXX pay. XXXX quickly canceled the credit card and the charges made with this card. XXXX recognized that I am not responsible for the card despite the fact that the person used my phone to open the account. Again, how does XXXX recognize the fraudulent activity and relieve me of the liability of this card, and WF does not acknowledge facts that clearly point to fraudulent activity? XXXX issued a check to XXXX XXXX, the same individual listed on the XXXX transfer. Again, XXXX and XXXX XXXX XXXX XXXX were made aware of the crime and refunded the stolen funds from my account. This also leads to the same question, how do these entities acknowledge the fraud, but WF does not? There were EIGHT ( 8 ) phone calls made by the perpetrator using my stolen phone to the WF number : XXXX. I have asked to hear recordings of these calls or read the transcripts of these phone calls. The XXXX XXXX police department submitted a subpoena to WF, but WF claims they no longer have the recordings. A copy of the phone records attached. WF spent a total of forty-seven ( XXXX ) minutes on the phone with an individual posing as me and WF likely assisted him make unauthorized and fraudulent transfers.. It is likely that there are some red flags in these conversations indicating that the individual making these phone calls was a criminal imposter. The transcripts of these calls would more likely than not lead to the conclusion that these transfers were fraudulent and unauthorized. It is also disheartening to know that WF continued to converse with this criminal at XXXX, XXXX, XXXX and XXXX after I had contacted WF regarding the crimes committed against me. Again, I ask that the Consumer Financial Protection Bureau to please consider and review all of these facts and forward same to an individual or department besides the fraud or escalation department. I am the victim of fraud and identity theft and I expect more protection from WF. WF failed to act in a timely manner and failed to question highly suspicious and unusual activity on my account. This is lack of diligence ; this is NEGLIGENCE. WF subsequently denied the fraud claims. Again, I expect more from this institution. Wells Fargo legal department has been contacted as well as the Board of Directors on several different occasions. They claim they have followed all procedures and owe no responsibility to me. I have spent XXXX of dollars on legal services. My option is to file suit against Wells Fargo which will cost thousands more. I appreciate your review and assistance in connection with this matter. Please contact me at XXXX or XXXX regarding this matter. I have attachments that I can provide for any and all fraudulent transactions, phone records, police reports and XXXX Complaint referrals.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07450
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I lost my home with Wells Fargo, I tried to ask them to help me but they refused they foreclosed on my home back in 2016.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93312
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A