Date Received: 2023-06-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was sent an escrow refund check for XXXX USD in XXXX, apparently. It was sent to my old home address where I was living through XX/XX/XXXX. It didnt arrive. On XX/XX/XXXX I called and they resent it, this time to my new address. On XX/XX/XXXX it still hadnt arrived. I called back and was told it would be overnighted to me by courier. It wasnt. On XX/XX/XXXX I called and asked where the check was. I was told to wait another day. On XX/XX/XXXX I called and was told well they disconnected me mid conversation. I dont have the time to keep calling them. They owe me {$2500.00}. Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75206
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 I was driving to XXXX when a phone call came in from a man claiming he was from the XXXX XXXX XXXX. He asked me if I knew a XXXX XXXX. I said no. He said the guy was using my XXXX at Wells fargo to try and get two different transactions of each one was XXXX and XXXX. He then said he needed to transfer me to a Wells Fargo Rep to verify I am who. The man from Wells Fargo also said he needed to verify my name and for me to go to XXXX and put in my name as a recipient. I was skeptical and kept saying to him, I hope you are not scamming me. He kept saying oh no. So dumb me put in the recipient name on XXXX as he asked XXXX. The he proceeded to first try and have me put in XXXX or so to the recipient of XXXX. My XXXX would not do for that large of an amount. Once he got me to put in XXXX I hit send and it went out of my account. I asked for his name which he said was XXXX XXXX and his agent number which he said XXXX. I said to the man, oh that's convenient. The Wells Fargo fraudulant person said they would notify me in a day to get my money back. I immediately called Wells Fargo, it took them one day and they closed the fraud. I have been reading a lot on Regulation E for banks and how there are new guidelines for the banks to pay back their consumers. Of course the bank would not acknowledge this but XXXX XXXX is pushing for the banks to reimburse their customers. My claim number at Wells Fargo is XXXX. I filed the claim on XX/XX/2023 and on XX/XX/2023 they closed it. They told me the money went to a XXXX XXXX. Can you please help me receive my {$990.00} back under the new guidelines of Regulation E. I was tricked in to this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 86406
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: WELLS FARGO CONTINUALLY REFUSES TO RETURN MONIES TO MY ACCOUNT THAT DID NOT HAVE MY AUTHORIZATION AND WERENT MINE! THEY CONTINUALLY CHARGE ME THE MOST EGREGIOUS FEES!! THESE INCOMPETENT NEFARIOUS METHODS OF BUSINESS THAT CAUSE ME FINANCIAL CONSEQUENCES!!! RIDICULOUS FEES AND FRAUD and REFUSE TO RETURN MY MONEY FOR YEARS NOW!! THEY STOP MY ACCOUNT WITHOUT EVEN TELLING ME AND LEAVE ME NO ACCESS TO MY OWN MONEY!!! ITS DESPICABLE
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My name is XXXX XXXX and I am writing this email to inform ___ about an incident involving myself and Wells Fargo. On XX/XX/2022, an individual with a cloned copy of my Wells Fargo debit card and PIN ( I have never lost possession of my debit card ) went to XXXX different XXXX locations in XXXX Texas and purchased money orders and gift cards totaling {$4600.00} all within XXXX hour. This person then went to Wells Fargo branch XXXX XXXX XXXX XXXX XXXX Tx and withdrew a total of {$2000.00} over XXXX ATM transactions. I've attached a list of these transactions to include each store location/amount/time/date. ( Document XXXX ) I reported these fraudulent transactions to XXXX Police Department and visited each XXXX store and Wells Fargo branch to see if I could locate video footage of these fraudulent purchases to assist with identifying the purchaser. ( Document XXXX ) I also went to this Wells Fargo branch location ( XXXX XXXX XXXX XXXX. ) and was told to contact fraud card claims because they couldnt give me any information without police involvement. I made a fraud report totaling {$6600.00} to Wells Fargo including the facts and police report and it was declined. I asked for a higher review and again the claim was denied. ( Document XXXX ) I went into a Wells Fargo branch at XXXX XXXX XXXX XXXX XXXX TX XXXX and asked Associate XXXX XXXX to help me and call the fraud department and try to understand why my claim was denied. I asked how it was possible that {$2000.00} was withdrew from my account when I always had the limit set to about $ XXXX. How did my daily limit get increased? Why was my card not blocked after so many ATM transactions at the same time and same location? I was given NO answers from the Wells Fargo fraud department. The detective assigned to my case subpoenaed the video footage from Wells Fargo from these ATM transactions and she was denied the footage? ( Document XXXX ) I have been a Wells Fargo client for XXXX and I have been severely let down by this institution. None of this process has made sense to me, I suspect this claim was handled incorrectly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78704
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Wellsfargo charged me around XXXX for a XXXX rental car that I had already paid weekly. They refused to release the hold that XXXX provided me With the account number and just decided to close my account instead as I couldnt afford to pay I was a customer for over 8 years and I feel I was ripped off.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77042
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Getting a credit card
Subissue: Problem getting a working replacement card
Consumer Complaint: Wells Fargo sent a credit product, to the wrong address ; the bank denies wrong-doing. Please assume jurisdiction.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I no longer use this card but in XXXX they started charging {$67.00} a month for cash advance fees. They said {$170.00} was taken. Wells Fargo has made their system so that you can not view account data past 90 days now. They also tell me that they can not see specifics. I have paid well over {$170.00} in payments and have paid over my minimum payment. They have made this interest charge ( which they can not verify ) why {$67.00} is an appropriate interest charge monthly on {$170.00}. They keep telling me to try to talk to other departments to get more information. I feel this is unreasonable and that I am being made to accept charges that I cant vet on my own.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20120
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX at XXXX, I received a text alert that my Wells Fargo checking has been hit with an attempted wire transfer for {$390.00}. I responded to the text that I did not authorize the charge and a fraud specialist called me within the hour. While on the phone with XXXX XXXX from the fraud department, he alerted me that not only did they attempt to hit my checking, the thief also had attempted to hack into my savings account and tried to wire transfer money out from there. He promptly shut everything down ; online logins, my debit card, and both account numbers. However, even though the fraud specialist noted that the thieves had attempted to withdraw from my savings while on the phone with me, he could not keep them from transferring out $ XXXX from my savings account in real-time at that moment. Also, he failed to confirm the transaction had actually gone through ( the {$390.00} to checking did not, not even a pending notice ) and he confirmed with me that the two accounts were at their correct totals. The next day it wasn't until my online access was restored did I see that they actually did take the money from my savings. I called on XX/XX/XXXX for an update on my claim and WF told me the claim is closed because they could not retrieve the funds from the beneficiary account and all I can do is file a police report. I asked the Bank Manager to escalate the claim and the only recourse seems to be that I keep requesting WF to continue to attempt to return those funds to the account. The Branch Manager told me sometimes it takes a few attempts, but I'm not convinced they'll retrieve it. I filed a police report with XXXX XXXX as well as an online FBI report. On XX/XX/XXXX, I was told to expect a call from Exec Office within 2 days. I heard nothing and called myself on XX/XX/XXXX. The call to the Exec Office was pointless. Basically, that's the highest level of complaint, which really does nothing for a fraud case. Even the new claim number I was given didn't work, so all he could do was transfer me to a fraud specialist who just went back to the script about WF Online Agreements and why the claim was closed. She did apply the XXXX XXXX Police case number to the claim notes and said that it may assist in convincing the beneficiary bank to return the funds and if the claim was ultimately reopened, then it could be used for a potential insurance claim. She also said it was still noted that they would continue to attempt to retrieve the funds from the wire transfer. Not feeling all that positive, I went ahead a filed an official complaint with the CFPB right on XX/XX/XXXX. At XXXX on XX/XX/XXXX, I received an automated email from WF that the full amount of my wire transfer was returned. I called fraud to confirm this and I also made sure they noted that money would need to go to the newly opened savings and not the old one I closed due to theft. More than one banker assured me the funds would be returned. I did receive a credit that day for {$74.00}, which looked to be the beginning of an initial transfer back into the savings. I circled back with Wells Fargo on XX/XX/XXXX because I've still not seen the $ XXXX to the new savings. WF only returned {$74.00} on Monday and I thought we were waiting for the remainder of the fraudulent wire transfer to be returned. Even though multiple WF bankers have assured me the money would return, today the wire transfer fraud department informed me that the {$74.00} was the TOTAL of what they were able to return from the beneficiary bank. They've elevated my complaint and the bank branch manager seems to think that the delay has to do with the fact that I had to close the original savings account that was hacked and open a new one, so the wire return is attempting to go back to a closed account and they need to adjust it. I'm not confident though. I should be hearing from someone due to the elevated complaint in 48 hours and that's where I currently stand.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30341
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Hi, I'm trying to file a complaint about an ongoing issue. I'm not sure that I've followed the correct prompts or that I'm reporting the most appropriate agency. The issue is that i currently have multiple injuries due to mostly work related incidents. I'm awaiting further medical treatment and unfortunately can not work until these medical issues are resolved. They interfere with my daily functioning. However, there seems to have been a gross level of privacy violation. I am currently involved in a housing program that requires either participants are gainfully employed or they must receive Social Security. My Social Security benefits were denied as they claim medical records from one of my treating providers weren't submitted. The hospital claims that..that isn't true. In the meantime, I reside in a group setting that is not really good for my mental or physical health. The participants dress up in bank colors... .red and yellow.. ( Wells Fargo ) ... .royal blue and white ... ( XXXX ) and start violent arguments in closed confines. I think the thought is they're going to cause a staged raucous. And a result gain access to a purse and a bank card. There have been multiple violations with lost property at the security check..including items such as social security cards XXXX and driver 's licenses. I have made several police reports yet highly dysfunctional behavior continues. Thank You for your time and effort in resolving matters of this sort.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 12205
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: No wells fargo didn't have a right to close my account. Right after they just opened it. They keep saying this because they know their in the wrong for how I was treated. Wells fargo was already well aware of me due XXXX XXXX saying untrue things about me to other employees at the bank. My checking account had been open a year and they weren't exercising their right to close it. Until XXXX XXXX falsely accused me of harassing her. While I was in the bank. I had no idea she was even there at the time. I was done wrong and dirty here. By all who were involved against me at wells fargo. XXXX XXXX needs to insinuate that I'm going in wells fargo bank. This didn't happen outside of wells fargo as XXXX XXXX falsely states. I was made to drive to a wells fargo bank to open a new checking account. All whine un known to be at the time. I was being set up to be falsely arrested at the bank. Because XXXX XXXX does everything she can to put herself around me. When the judge told me to stay away from her. I don't go around them anyways. I can't have a checking account at wells fargo due to problems. I had with XXXX and XXXX XXXX when they lived across the street from me. XXXX XXXX was trying to have be falsely arrested. When she purposely put her self at the bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A