Date Received: 2023-07-12
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I noticed a number of unauthorized transactions in my account and reported them as fraud. I called both the merchant and my financial institution ; XXXX and Wells Fargo Bank. XXXX assures they do not have any record in their system for the transactions that all together add up to {$1000.00}. XXXX can not refund me the money since they have no record of me for those dates or amounts. I opened a fraud case for the transactions with my financial institution on XX/XX/2023 and they gave me a credit for the full fraud claim amount. Yesterday I got a reverse credit charge of the {$1000.00} charge from Wells Fargo. I called Wells Fargo and asked why ; they told me XXXX provided documentation that I indeed authorized the transactions, I asked for the proof of the documents and they said they would send them and I should receive them in 30 days. I was told they would not reopen my case or even be able to re-submit a fraud case for the transactions. I once again told them I DID NOT AUTHORIZED THOSE TRANSACTIONS and I was told I would need to call XXXX and get my money back from them. I called XXXX and they again told me there are no transactions in my account records with them so they can not give me money back and that they did not have any requests from my bank requesting any refunds. At this point I have been disconnected and hung up several times from Wells Fargo and I have a overdrawn amount of {$700.00} in my account. The reverse credit took the little money I had in my account until my next pay direct deposit and I am unable to buy food, gas, or pay bills for my household of XXXX that include XXXX XXXX people and XXXX children. Both Wells Fargo and XXXX stand on their grounds defending their positions and I am extremely overwhelmed by being the victim of this situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92584
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: In XXXX I had a flood at my house and needed repairs. I received a HELOC from Wells Fargo. They gave me the impression that was borrowing from the equity of my home at a low interest rate. Come to find out, it is a variable rate loan ( I would have never signed up for that ) and that it is a 30 year loan! Who would take out a loan for XXXX for 30 years?! What kind of bank loans {$17000.00} on a 30 year note!? This is 10 years past when my mortgage was scheduled to be paid off. I could not believe what I was being charged. For the last 8 years, I have paid {$100.00} a month with 80-90 % of the payment going to interest. In the last 8 years, I have paid only {$1400.00} on the principal of the loan and over {$8000.00} in interest! Wells Fargo stopped offering the HELOC because it is such a terrible product but has offered no compensation to those currently being ripped off by their HELOC. I do not recognize my signature on the paperwork they gave me. It does not look like I signed this. I called a couple years ago to refinance, and they told me it was not a good idea. I talked to them today and they basically told me there was not help for me because I agreed to those terms. I have listened to XXXX XXXX since XXXX and I would have never signed a loan for these terms. I do not believe I agreed to these terms as they are ridiculous, even if you don't know what you are doing. I feel like I was taken advantage of and stolen from by Wells Fargo. Is there a class action suit I can join? Anything?? I know WF has been sued over HELOCs
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 79707
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Getting the loan
Subissue:
Consumer Complaint: This is my 3rd complaint for the same issue. If clarification is needed on the circumstances. please refer to complaint XXXX and XXXX for those details. The reason I am filing a 3rd complaint is because the issue still has not been resolved. " 1002.6-RULES Concerning Evaluation of Applications '' ( 6 ) Credit history. To the extent that a creditor considers credit history in evaluating the creditworthiness of similarly qualified applicants for a similar type and amount of credit, in evaluating an applicant 's creditworthiness a creditor shall consider : ( A ) The credit history, when available, of accounts designated as accounts that the applicant and the applicant 's spouse are permitted to use or for which both are contractually liable; * ( b ) On the applicant 's request, any information the applicant may present that tends to indicate the credit history being considered by the creditor does not accurately reflect the applicant 's creditworthiness ; and* ( C ) On the applicant 's request, the credit history, when available, of any account reported in the name of the applicant 's spouse or former spouse that the applicant can demonstrate accurately reflects the applicant 's creditworthiness. Paragraph 6 ( b ) ( 6 ) official interpretation 1. Types of credit references. A creditor may restrict the types of credit history and credit references that it will consider, provided that the restrictions are applied to all credit applicants without regard to sex, marital status, or any other prohibited basis. **On the applicant 's request, however, a creditor MUST consider credit information not reported through a credit bureau when the information relates to the same types of credit references and history that the creditor would consider if reported through a credit bureau XXXX ** The issue is that back in XXXX i requested wells fargo to consider additional information that was not reported through the credit bureau because my credit report was not an accurate representation of my creditworthiness. The information I provided was directly related to my reported credit history that Wells Fargo based its decision to deny my loan on, and is information that would be considered by Wells Fargo if it was on my credit report. Wells Fargo did not consider the information I provided because it is Wells fargos.policy to only consider information on an applicant 's credit report, nothing else. Wells Fargos policy does not comply with the rule cited above. When it comes to information not present on my credit report that is relevant to the decision, Wells Fargo must consider it at my request. Wells Fargo 's then made the unfair decision to deny my application with only the information on my credit repor when there was reason to believe was incorrect and/or incomplete and didnt truely represent my situation.. As stated by Wells fargo, here are the reasons my loan was denied in XXXX. XXXX application Legal or other action taken against you or your accounts ( For example, collection, tax lien, or charge off ] Serious delinquency and public record or collection filed Too many accounts with balances Proportion of loan balances to loan amounts is too high At that time, i tried to explain that I was a member of the sweet class and they were in the middle of settlements and my student loans were set to be forgiven in full. In XXXX My student loans made up around XXXX percent of my total debt. Without the student loans, i only had around XXXX total in debt in XXXX. I also tried to explain that any delinquency and the charge off on my credit report resulted from what happened between XX/XX/XXXX and XX/XX/XXXX. During those months I faced a series of events that most people would be financially affected by. High risk XXXX, break up, moving, job loss. Serious illness and then the death of my child. All of those things happening back to back and it is unlikely that will happen again. At that time, I didnt have enough credit history to get the loan I needed from my bank to prevent hardship or defaulting on my car loan. Had I got the loan I wouldn't have been as severely affected financially. Being turned down for such a small loan during the worst time of my life after entrusting us bank with my money for years is the reason I switched to Wells Fargo shortly after. This appears to be a cycle I will forever be stuck in. Wells Fargo will not approve me because of the damage caused by my inability to get the loan from XXXXXXXX XXXX that I needed to get me through a tough time and prevent an impending financial catastrophe. The damage caused by Wells fargo 's denial will prevent me from getting a loan if I ever need one in the future I also had 2 accounts opened fraudulently in my name. One has been removed, the other was supposed to have been removed, but never was and is in collections. I recently called them to find out why it wasnt removed l and they now are saying I need a police report. It's been almost 6 years, I don't even know if I can't file one after so much time has passed. I had 10 open credit accounts on XXXX in XXXX. All XXXX of them had perfect payment history, XXXX of them had a XXXX balance. The balance on the other XXXX accounts was under XXXX collectively. I was working on building my credit, i had to open accounts to do that. How is the number of accounts that i had open relevent? What if I had XXXX account with a XXXX balance instead of the XXXX accounts with under XXXX? This is discriminatory. Wella Fargo knows that it has lent money to people that have more than XXXX accounts with balances that total more than XXXX. furthermore, all of my account balances were going to be paid off with the loan, which means that had Wells Fargo considered and approved the loan. The only debt I would currently have is the loan and I would have XXXX credit accounts with XXXX balance right now. There was no reason to deny my loan in XXXX. In reality. XXXX I had a credit score around XXXX. I had XXXX in total debt. Some negative information on 1 account 6 years ago from a personal crisis and I paid XXXX in full to settle that account when i was on my feet again. Since then I demonstrated nothing but exceptional payment history on XXXX accounts for the last 4 years. With that information, it is more than evident that the negative information on my credit history did not happen because I am irresponsible, but because I cant get approved for a loan every single time I need one. My subsequent applications are irrellevent. Wells Fargo didn't follow the rule above starting in XXXX. That failure ultimately resulted the financial crisis I am currently experiencing because I was unable to pursue opportunities i had available to earn an income little by little my life and all the progress I have made in the last 5 years has been destroyed. Wells fargo also stated it had confirmed both of my rate checks in XX/XX/XXXX which returned offers and the XXXX rate check that denied an offer. It failed to mention confirmation of the rate check in XX/XX/XXXX that did not return an offer. I would like an explanation in wells fargos response specifying reason I was given an offer in XXXX then denied an offer in XXXX when nothing had changed on my credit during the month and a half period in between those 2 dates. Wells fargo also did not include confirmation of the rate check I did XX/XX/XXXX. Wells fargo then stated my XXXX rate check expired on XX/XX/XXXX and they were unable to give it further consideration. True, but Being that the response was dated XX/XX/XXXX. My rate check from XX/XX/XXXX was not yet expired therefore further consideration still could have been given. Because the XX/XX/XXXX rate check is now expired, I am informing you that i will be performing another rate check upon submission of this complaint so you have an open application. However, being that it was Wells fargos policy that perpetuated the current damage on my credit report, I should be evaluated in accordance to my financial situation in XXXX since that is when wells fargo did not comply with the rules that govern it. It's the right thing to do. Wells fargo stated it gives all customers fair and consistent treatment. In reality, I'm not being denied for any of those reasons wells fargo listed. I'm being denied because of my position. Perfect example of that is that, after i offered to secure the loan with the title to my car in my last complaint, Wells Fargo 's added the fact that I don't have assets in a Wells Fargo account as a reason for denying my XXXX application. First, why was that not a reason listed in the XXXX denial. That fails to demonstrate consistency. Second, How is that requirement fair when it ultimately results in the exclusion of every economically disadvantaged applicant that banks with Wells Fargo. That results in disparate treatment if the only the customers who are fortunate enough to have assets in a Wells Fargo account are worthy of receiving a loan through Wells fargo? If that's the case, Wells Fargo should not include money deposited by customers with no assets into any calculation that benefits Wells Fargos bottom line, this way the relationship is mutually beneficial and customers aren't being used. Im sure that wells fargo is aware that 4 out of 5 credit reports contain errors. Even more, Only 2 percent of disputed errors get resolved. How Does wells fargo treat its customers fairly, if customers are given no consideration when they request Wells Fargo to consider information that is not on their credit report? 4 out 5 people who apply for a loan with your bank are not treated fairly because they can not explain away an error that they can't get corrected with the agency reporting it. How is it fair to anyone to be evaluated with a tool that contains errors XXXX percent of the time? Consistency often gets confused as being fair when it really is not the case in all situations. Consistency is only fair when it's applied to a group of people who are all the same. It is not fair when applied to different people that have different financial situations and that have traveled down different paths in life. Consistency, in that case, Will always result in exclusion of 1 or more groups within the whole. Consistency also doesnt result in fairness if credit reports are the only tool used to evaluate an applicant because credit reports are consistently flawed. If you want consistency to be fair you need to take a different approach to evaluating your applicants. One that considers each persons individual circumstances and doesn't rely solely on reports from sources that have a history of reporting inaccurate information because that leads to unfair treatment and unreliable decisions. None of the negative information came from irresponsibility or lack of concern about my finances and none of it would be there if i was able to access the money I needed when I needed it. My credit isnt perfect and it never will be if i have to be financially ruined every time a major event occurs in my life simply because of damaged caused by the previous denial. I will also never have assets if this is going to be the cycle I have to go through for the rest of my life. I ask that Wells fargo hold itself accountable for its failure to comply with the law and take into consideration the harm it caused me. I will continue to file complaints about the issue until it is efficiently resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89145
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Wells fargo put holds that lasted for a month on multiple deposits I made, and also charged me overdraft fees on transactions that happened to overdraw my account due to these extended holds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AK
Zip: 995XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: At XXXX on today, XX/XX/2023, I received an email from Wells Fargo Applications ( XXXX ) to my email address thanking me for an application filed on XX/XX/2023 for a Wells Fargo XXXX XXXX XXXX XXXX XXXX I made no application and am not otherwise, and have never been, a customer of Wells Fargo. I called Wells Fargo customer service at XXXX and reported the issue. The first representative took my name and email address. She confirmed that my email address was in their system, but would not provide any other information. Instead, I was forwarded to an application fraud representative who proceeded to for the reference number in the email and for my full name. He then asked for my date of birth. This is where I drew the line and got irate. My information was already confirmed in their system and their reference number for the fraudulent application was provided. There was no need for my date of birth or any other information. A victim of fraud would not disclose personal, confidential information, especially when Wells Fargo has documented instances of fraudulent activities by its own employees. All Wells Fargo needs to do is flag the application and delete it. I checked my credit report. There was an inquiry on my credit. Wells Fargo had accepted the application without doing any due diligence and now my credit score will be negatively impacted, my finances are at risk, and they have compromised my identity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20017
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was extremely shocked to see every complaint I have filed closed out all on the same day. I didnt know at the time, the scans I sent in with my complaints, were not able to actually see the documents. I have fixed the scans, you can actually see the evidence now. My whole complaint of Wells Fargo manipulation and the blatant fraud. As I have said in all of the complaints I have filed. Wells Fargo didnt know in XXXX and they are still defrauding us. As Wells Fargo can see in the original loan modification form from Wells Fargo home mortgage, by XXXX, they were making up numbers. Still continue to deny the facts I have provided. This original document proves that Wells Fargo is still lying and manipulating our mortgage account. How are the payment so different than the photocopied loan modification they keep sending us. Yet proof that Wells Fargo is still breaking the law and defrauding us as consumers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WV
Zip: 253XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The mortgage statements with this complaint shows Wells Fargo using XXXX different states. XXXX XXXX XXXX XXXX XXXX The statement XXXX from XXXX show the XXXX accidental death insurance, thXXXX XXXX XXXX doesnt. The payment amount is XXXX on both statements. The XXXX on the XXXX statement is completely different then the XXXX and XXXX fees on the XXXX statements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WV
Zip: 253XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Again XXXX monthly statements for XX/XX/05 and XX/XX/05 They may appear to have matching amounts, however if you notice the small difference in the amounts on both statements. XXXX XX/XX/05 statement XXXX XX/XX/05, as small as the discrepancy how is it possible to be wrong on both statements?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WV
Zip: 253XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have issues with the Wells Fargo credit department. I have several open disputes that I have filed via their portal for false charges on my statements. They have not attended and resolved my request one way or another. I sent them two letters in previous months asking them about the status of my disputes and they didn't respond. Once in a while they call my mobile number and leave me a vague message.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85234
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The fact that Wells Fargo closed 6 open complaints all on one day. Leads me to believe if I had the scanned information that was able to be seen, they would not have been able to close 6 complaints all on the same day and the same time. Previously being told the complaints had been sent to the department that disbursements come from. We went from being told by XXXX XXXX They are being decided upon to their immediate closure. It was only when I began looking at the scanned documents did I realize they were unable to be seen. How is it they are all closed yet we are still receiving notifications from Wells Fargo needing more time? Im filing more complaints with the documents scanned are now able to be seen.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WV
Zip: 253XX
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A