Date Received: 2023-07-11
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Wells Fargo was named in a CFPB Class action settlement and is denying me settlement at this time. My mortgage was affected by the class action lawsuit, and I want to be compensated appropriately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WV
Zip: 261XX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: In XXXX someone open a banking account using my email address and other information with well Fargo bank. I didn't know until I got a email saying I have a checking account open and I will receive my bank card. I call the bank I told them I never opened a account with them. I told them my information which some of the information was wrong like my phone number and address. They stated that it would be closed. It's just scary that people can do these things and we the victims who have to go through. Have to do things to protect ourselves when the banks should.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48911
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I tried puting the details in the online form but wasnt sure it went thru. I did call them back but wasnt clear why they were calling becuz i was waiting for a response from your company. The main complaint was approx XXXX XXXX I was on XXXX XXXXXXXX with my employer and i had heard about the government programs that may help. I called Wells fargo and they said i qualified for a 3 month deferral that would be put at the back of my loan and if i needed more help then call back. I did this over 18 months because i was still on XXXX leave but every three months told the same thing it wuld go to the back of my loan. Then in XX/XX/XXXXXXXX i was denied to go further i was told the program wuldnt allow past 18 months. At the time explained my situation was still the same and had no income until i can go back to work. They helped me do a over the phone appeal. They came back and said my only option was a short sale or pay approximately XXXX to bring current. I said they advised me every 3 months and told me it wuld go to the back of my loan. I complained they werent following wut they told me every 3 months and also sent a letter each time with basically the same as i was told when i called each time. So at that point i was freaking out that im going to lose my house. My parents loaned me the XXXX to bring mortgage current in XX/XX/XXXX. Hoping to go forward with thier program or that my doctor 's wuld release me anytime. Im still on XXXX the stress of what they did worsened my XXXX XXXX and feeling taken advantage of. Because i culd have chosen a differant solution if needed it. But when i started it in which i was current on my mortgage and culd have attempted other options because i was still on XXXX XXXX and getting paid my short time and long term XXXX payments. When that ran out i used my life savings to stay a float until i had nothing left. And now in a wirse situation becuz of wells fargos misuse of a government program and explination of the terms of the deferral. I also was in a similar situation which is another complaint. i filed XXXX XXXX reorg and it was discharged in XXXX wells fargo was only one that was the reafirmation. A couple yrs later i called when i found out they hadnt been reporting my loan. They then proceeded to tell me they didn't reafirm and as long as i continued paying they wuld not foreclose. Which i was never advised by the court or by my attorney that they didnt reafirm. I dont think that practice is legal becuz that wuld have left me unsecure in the XXXX XXXX in whuch wss the reason i filed XXXX XXXX. Causing me other stress that made me insecure that if something happened they can do wut they want to take my house or change terms of the loan i had under FHA and wasnt aware wells fargo did this. I also asked about how doing the government program in XXXX they convinced me to take advantage of and the XXXX XXXX XXXX wuldnt affect going into the program or forclosure for deferred pymnts.. Its been a crazy time of almost 13 years with them money for attorney to reorg then a loan to undo the 18 months of lies under the governnent program offered by wells fargo at a point i didn't have to make that type of decision. But was on a lower income from XXXX insurance and thought that if i took advantage of the program aai culd stretch out my life savings further if i hadnt gotten back to work yet. How can they do these things. I was trying to make better decisions but was taken away from other options i culd have taken advantage of. My credit was good and i still had my XXXX income to take advantage of a better decision. Its like their intentions were to eventually leave me options that stuck me into losing my home. It made me go XXXX and XXXX XXXX that worsened my health. I did give in and started process for SSI and or XXXX that i am still awaiting their decision. They go back a year of these XXXX XXXX in which can catch me up on my mortgage. But back up plan right now is putting my home for sale the property tax assesment has my property at XXXX and i believe i owe around XXXX so i can pay my parents back since they are on social security and tapped into thier life savings to help me in this mess werlls fargo put me in. Pay mortgage off and find a new home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 50317
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: When opened the account @ 2008, it was a no fee account tied to my investment account and mortgage loan account. They changed the terms on the account because they stopped offering this type of account and has been charging me a $ 25 monthly fee, which has literally wiped out my beginning of the year account balance. I felt that I should have been grandfathered in under the old terms, since I still had my mortgage with them. The only reason my investments were no longer there was because they sold the subsidiary during the financial crisis. How could they just take my money? This fee is excessive compared to the approximate {$.00} cents they have been paying me on a monthly basis. I feel that my fees should be refunded.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023 an obviously fraudulent transaction taking {$22000.00} from my checking account was allowed by Wells Fargo. I reported it upon discovery on XXXX XXXX. I asked for an expedited inquiry because my partner and I are away from our XXXX, TX XXXX for some months in order for him to receive a XXXX transplant in XXXX, OH. The stolen funds were and are needed to be able to pay our bills over these months. At first I was told that their aim was to resolve matters by XX/XX/XXXX. Then, I was told XX/XX/XXXX. Now I am told XX/XX/XXXX, but they will try and have an XXXX call me in the next few days. To me that means NO XXXX has done anything to clear things up and return my funds. I realize that for Wells Fargo, this XXXX be business as usual, but for me this has created a crisis. I closed that account and opened a new one, but have to specifically call and authorize each transaction so that MORE fraudulent transactions are not automatically forwarded to the new account. I could not even get hold of my new account number for some days. They told me to go in to a local branch with my ID, but Wells Fargo has closed every branch bank within XXXX miles of my location. Please help me get someone to do something. The check ( for which no check image is available ) was not authorized by me. Does this mean that anyone who has my account and the bank routing number can rob me with impunity? Is there no motivation for the bank to resolve this expeditiously?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77096
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Submitted a Claim in XX/XX/2023 for incorrect charge from a merchant ( charged too much ) to my bank Wells Fargo. I received a provisional credit. Wells Fargo submitted a claim to the merchant, but as of XXXX, XXXX I discovered that Wells Fargo submitted the wring information/wrong claim to the merchant. Wells Fargo representative advised me that I would not have my provisional credit taken back from me, because they made an error. The calls were recorded to mention that and the femal agent was adamant that I wouldn't have my provisional credit reversed for Wells Fargo to take my money back. I received a call from a representative of the bank named XXXX who advised me that she was looking into this matter and would mail me a response in 10 days and then in the same sentence said she would mail me out a letter on Friday, XX/XX/2023, that's not 10 days. Wells Fargo is doing what they can to reverse my provisional credit when they made the errors. They are also going back on their word. I've continued to be charged fees against my account and as a result of this and more I am submitting my formal complaint in writing. Please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53216
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint regarding a series of unauthorized transactions ( XXXX transactions totaling {$23000.00} ) that occurred on my Wells Fargo Bank account. Despite my efforts to resolve this matter with Wells Fargo directly, I have encountered significant obstacles and unsatisfactory responses from their representatives, which have left me frustrated and concerned about the security of my funds. On Friday, XX/XX/XXXX, at approximately XXXXXXXX XXXX EST, I received a text message alert from my other bank notifying me of suspicious activity in my account. Responding promptly, I immediately logged into my online banking platform and informed my other bank that the transaction was not authorized, resulting in them halting the transaction. However, upon accessing my Wells Fargo account, I discovered a series of unauthorized transactions originating from a merchant in New Jersey. Realizing the severity of the situation, I contacted Wells Fargo on Saturday, XX/XX/XXXX, and filed a fraud claim, providing them with all the necessary information and details pertaining to the unauthorized transactions ( Claim Reference Number : XXXX ). The agent handling my case assured me that a fraud XXXX would be in touch within XXXX to XXXX business days. However, it wasn't until XXXX ( XXXX ) days later, on XX/XX/XXXX, that XXXX from Wells Fargo reached out to me, stating that he was assigned to investigate my fraud claim. He confirmed that I had submitted all the required details and informed me that he would contact me soon with further updates. To my disappointment, on XX/XX/XXXX, XXXX contacted me again and shockingly stated that he did not find any indication that the transactions were fraudulent. How could that be? When I sought clarification on how he arrived at this conclusion, he refused to provide additional information, including his last name. After persistently seeking answers, I contacted Wells Fargo once more, and after being transferred between several representatives, I finally spoke to someone who failed to provide satisfactory responses to my inquiries. Specifically, when I asked about the steps taken to investigate the claim and whether the purchase was made online or in-person, I was met with dismissive and unhelpful answers. I also requested information about the shipping address for the merchandise if the purchase was indeed conducted online. Regrettably, I was essentially brushed off and told that my money was irretrievable, leaving me astounded and deeply concerned. It is crucial for Wells Fargo to understand the gravity of this situation. The total amount of the unauthorized transactions amounted to {$23000.00}, which represents a significant sum of money that I had worked diligently to save. Therefore, I am resolved to take any necessary actions to ensure that my funds are refunded to my bank account. If Wells Fargo fails to rectify this matter promptly, I am prepared to exhaust all available means, including utilizing my remaining resources to retain legal representation and raising public awareness through local news stations. It is imperative that the public becomes aware of how Wells Fargo treats its customers and the potential risks associated with entrusting their money to this institution. I implore Wells Fargo to uphold its responsibility to its customers and promptly initiate the necessary steps to reverse the unauthorized transactions on my account. Furthermore, I request that Wells Fargo provide me with a comprehensive and transparent explanation of the investigation process undertaken thus far, including any relevant details surrounding the origin of the transactions and the steps they have taken to determine their legitimacy. I appreciate your attention to this matter and request your assistance in resolving this issue promptly. I have attached copies of relevant documents, including correspondence with Wells Fargo, to support my complaint. Please let me know if any additional information is required to investigate this case thoroughly. Thank you for your time and anticipated cooperation. I look forward to a prompt resolution to this distressing situation. Yours sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45224
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: I believe my vehicle loan had discrepancies in various fees and interest rate charged. I believe I fall under the settlement and am owed money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78521
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: WF CRD SVC XXXX closed account that does not pertain to me. Identity theft. Been calling for 2 years straight with no resolution. XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX closed account that does not pertain to me. Identity theft. Have called multiple times since XX/XX/2023 with no resolution. XXXX XXXX XXXX XXXXXXXX open account that does not pertain to me. Identity theft. Called XX/XX/2023 and explain I will report as fraud. No resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92703
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I was notified by XXXX XXXX XXXX that I had to complete an Affidavit of Check Fraud by Payee to dispute a cashed check that I/my company never received ( XXXX is XXXX payer & my company is the payee ). The affidavit was completed, notarized & submitted in XX/XX/2023. I nor XXXX have heard anything about the status of this affidavit or the cashed check. I need this investigation completed so the funds can be returned to XXXX & XXXX can reissue payment to my company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A