Date Received: 2023-08-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 my wife and I responded to a XXXX XXXX ad that had a classic truck listed for sale. The seller claimed they were the owner of a car dealership in their area, and my online research to confirm this checked out, there was indeed a dealership by that name, in that area, owned by said man and reviews were promising. Classic trucks are hard to come by, so it's normal to find XXXX outside of your local area, and pay to have it shipped to you. We exchanged numerous emails and phone calls with the seller, received extra pictures and videos of the truck, including pictures of the VIN #, and title. We then negotiated a sales price of {$18000.00} to purchase the truck and an additional {$540.00} to have it shipped to us. We were then emailed a bill of sale and wire intructions and told to wire the payment for the truck, and the shipping charge would be paid for upon arrival. We wired the payment through our bank on XX/XX/2023, the seller confirmed receipt of the wire through email on XX/XX/2023 at XXXX and confirmed at XXXX same day that the driver had already left for delivery, we were to expect him to contact us. After XXXX days the driver had not yet called us, we emailed the seller who confirmed that the driver was in XXXX, headed towards us and he'd ask the driver to call us. By XXXX still no call from the driver and the seller said he tracked him through GPS and the driver was then in XXXX XXXX NC but was unreachable by phone. At XXXX still no contact with the driver and the seller gave me the driver 's cell phone number and let me know the truck is insured and he believes there's a reasonable explanation for his delay. On XX/XX/2023 at XXXX, I reached out to the seller again who confirmed he still had no contact with the driver and if the truck wasn't delivered on that day, he would refund our money and call the insurance company and law enforcement. At XXXX on XX/XX/2023 the seller gave me the driver 's coordinates, and that's the last time I heard from the seller. On XX/XX/2023 at XXXX I emailed him to say that I've called him multiple times that day and left voicemails with no response, and to please return my call. By XX/XX/2023 he had blocked my calls and we saw the same truck for sale on XXXX XXXX again, same pictures, same description, same price, different seller name but the same phone number. On XX/XX/2023 my emails to the seller were returned as undeliverable, he had now blocked my emails. Upon researching further, I learned that the dealership this seller listed had been out of business for a few years and the seller was impersonating the business and the owner. I filed a police report on XX/XX/2023. The police agree with me that we were robbed through an internet scam. I contacted my bank to see if there was anything that could be done. The bank told me to provide the details above and they would investigate, if it was found to be a fraudulent sale, they would refund our {$18000.00}. Once the investigation was complete they said that while it was fraud, we would have to pursue the matter in civil court. The police agree that that will get us no where. I know that the bank has a policy in place to protect consumers from this type of thing, if their policy is to refund the money upon finding there was fraud, then I should be refunded my money as this is, quite obviously, fraud. I would appreciate your assistance in holding the bank to their policy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29745
Submitted Via: Web
Date Sent: 2023-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a letter from Wells Fargo dated XX/XX/ that shows my Loan Number XXXX as paid in full that states they would be instructing the county to record the satisfaction/release documents, however, the lien was never released as I am just now finding out. I have contacted Wells Fargo several times and followed their instructions to fax my request to the department that is supposed to handle this but the faxes never seem to get to them. I have several confirmations that the fax was received and I have confirmed that I am using the right number but when I call customer service there is no record of my requests and they can not contact anyone in that department or give me a phone number for that department. The only other option I have been told is to mail a letter to a XXXX XXXX XXXX XXXX XXXX, there is no physical address where I can send my request certified mail with return receipt requested. I would appreciate any help you can provide to me in getting the lien released on this loan I paid off 20 years ago.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78023
Submitted Via: Web
Date Sent: 2023-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-15
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: My problem stemmed from when I inquired online on XX/XX/2023, from a car dealership -- XXXX XXXX in XXXX XXXX Minnesota. At first, everything was just about getting an idea of what kind of vehicle I liked and needed, they told me they have the right vehicle for what I can only afford., And then they did a hard credit check and applied to banks/ lenders using my credit score. However, I did not push through with the vehicle purchase. Unfortunately, the XXXX XXXX in XXXX XXXX Minnesota kept on calling and pressuring me about vehicles they say was a perfect deal, at one point a salesman called while I was sleeping and I just frankly told him I had already bought a vehicle. I purchased the vehicle from a different dealership the same week I inquired from XXXX XXXX in XXXX XXXX Minnesota. Next, XXXX XXXX in XXXX XXXX Minnesota did a ludicrous thing! I started receiving notices in the mail about rejection letters for a car loan. To this day I've been receiving rejection letters from different banks and lenders, the latest was dated XX/XX/2023. So far, I have more than six or seven rejection letters instigated by the XXXX XXXX in XXXX XXXX Minnesota. I am under deep stress and XXXX over this experience and my credit score plummeted and I want restitution. XXXX XXXX in XXXX XXXX Minnesota has unlawfully used my name and credit score and consequently tarnished my credibility by purposely applying for vehicle loans in my behalf.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 559XX
Submitted Via: Web
Date Sent: 2023-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-15
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I received a promo code for a {$2500.00} bonus for opening an account and transferring {$250000.00} minimum for a period of 90 days. I made an appointment to visit my Bank, Wells Fargo in XXXX TX, back in XXXX. I was assigned to meet with banker XXXX XXXX, who spoke to me about the promo then assisted me by opening a new account and moving around the funds. Which at that time were totaling over {$300000.00} between my 2 accounts. XXXX XXXX assured me several times that the action he took was going to allow me to collect this {$2500.00} bonus promotion, as that was the sole purpose of my visit- to open a new account or do what was required in order to receive the sizeable bonus payment. After 90 days, and no deposit ever made as I had been promised in turn for keeping over $ XXXX in that account, I called to inquire and again was assured that XXXX XXXX had completed some form which was going to result in me finally getting the {$2500.00} promotion payment owed. After several more weeks, and still no payment I finally received a letter stating I was not eligible, so I immediately called the branch Manager, XXXX. I was told that the account XXXX XXXX opened was not eligible since it was not " NEW '' money. however, that was NOT stated on the promo email I received, nor did the banker ever at any time indicate or even check that what he was doing with my accounts would make them eligible. He was apparently too busy trying to discuss with me how to gain my business elsewhere. I have written several emails and spoken to the manager several times. AT this point, Wells Fargo is refusing to pay this promo, yet will not admit that the promo itself did not have any stipulations stating about not being able to already be a customer, and the banker himself didn't know obviously, even though it is their responsibility to confirm. Nothing has been done so far, and Wells Fargo is blowing me off and has had no response to any of my communications and has not paid me. I have been banking with Wells Fargo since XXXX! I receive these " promotional '' offers constantly, and normally do not choose to even attempt to participate... but for {$2500.00} I would have withdrawn my own money and seasoned it elsewhere for a week or so, then opened an account later that month to be eligible... had the banker been knowledgeable enough about the process. Now, I have wasted time and lost more money from having my whopping XXXX sit there all summer, waiting to sort this out with Wells Fargo! Seems a bit like a bait and switch scam to me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2023-08-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-15
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Transactions XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX CA XXXX CARD XXXX, $ XXXX : Closed XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX 'S XXXXXXXX XXXX XXXX XXXXXXXX CARD XXXX, $ XXXX : Closed XXXX XXXX PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, $ XXXX : Closed XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX, $ XXXX : Closed XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX CA XXXX CARD XXXX, XXXX XXXX : Closed XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX RMCF XXXX ( # XXXX XXXX CA XXXX CARD XXXX, $ XXXX : Closed XXXX XXXX PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX CA XXXX CARD XXXX, $ XXXX : Closed XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX CA XXXX CARD XXXX, $ XXXX : Closed XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX AZ XXXX CARD XXXX, $ XXXX : Closed XXXX, PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX AZ XXXX CARD XXXX, $ XXXX : Closed XXXX, XXXX AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX CA XXXX CARD XXXX, $ XXXX : Closed They saw large transactions coming from my account and they did not attempt to stop them even at the fact they were made 5 hours away from my house. Then i tried to provide information and they would not let me to show proof I was at work and not able to make those transactions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92376
Submitted Via: Web
Date Sent: 2023-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Well Fargo responded to the CFPB complaint by justifying their non-action because the purchase was a recurring payment. It never recurred. It was a payment of {$240.00} that happened once and was never made again. Does that mean someone can perform fraud and pay for something that could be a recurring payment and the victim will have to live with that charge? No. This is not my doing and the purchase was one time. I should receive my funds back - the recurring aspect is not relevant in this case. I wont use a debit card on the Wells Fargo business account to avoid these issues any longer, so please do me a favor and get it done.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78741
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: wells fargo mortage company did not comply with our loan modification adn would not help and send us into foreslosure and we think that we are entitiled to there lawsuit as we were victims of them!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44310
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX Washington DC XXXX XX/XX/XXXX Consumer Financial Protection Bureau po box 27170 Washington , DC 20038 To Whom It May Concern : Since XX/XX/XXXX, I have requested that Wells Fargo allow me to pay my home mortgage. Wells Fargo has not allowed me to pay, without adding interest. Representatives of Wells Fargo have not been helpful during this 3 year dilemma. In fact, they appear to be completely satisfied with allowing interest to accrue. I received a letter, dated XX/XX/XXXX, from Wells Fargos Enterprise Complaints Management Office that states we confirmed we sent two letters to you about the upcoming maturity of your account on XX/XX/XXXX and XX/XX/XXXX. In conversation with a Wells Fargo Executive Office Case Specialist, XXXX XXXX, I was informed that Wells Fargo had to calculate a payoff based on the loan amount in XX/XX/XXXX. Therefore, the statement regarding the letters about the upcoming maturity of [ my ] account on XX/XX/XXXX and XX/XX/XXXX does not make sense. According to XXXX XXXX statement, Wells Fargo could not provide a payoff amount before the last month of the loan. Here are the facts.., 1. This secondary mortgage with Wells Fargo was on my primary residence. 2. The primary mortgage was also with Wells Fargo, on the same residence. 3. This secondary mortgage with Wells Fargo was active for over 10 years. 4. The primary mortgage was also with Wells Fargo was initiated at the same time as the secondary mortgage. 5. The primary mortgage remains active. 6. This secondary mortgage with Wells Fargo was paid on time every month for the life of the loan with the exception of the final payment, which was prevented by Wells Fargo. 7. The primary mortgage has been paid on time every month since inception. 8. Wells Fargo has not provided an amortization schedule with accrued interest. Given the payment history and the facts listed above, it is reasonable to conclude that a payment would have been made if Wells Fargo allowed it. For several years, I have been asking Wells Fargo to accept the final payment, in full and without interest for the period after XX/XX/XXXX. This is a simple ask considering their missteps in providing me with a final payment letter and their history of mortgage scandals. I am asking that Wells Fargo allow me to make the final payment, in full and without interest for the period after XX/XX/XXXX. The Executive Office Case XXXX, XXXX XXXX, stated in his XX/XX/XXXX letter that I called Wells Fargo on XX/XX/XXXX regarding access to [ my ] online account. I also called in XX/XX/XXXX. None of my calls resulted in a payoff notice. Wells Fargo was unmoved as interest began accruing, improperly. The Executive Office Case Specialist, XXXX XXXX, stated that an investigation would take place. After approximately two weeks, Wells Fargo sent an invoice with even more accrued interest. Using the words of the Administrative Law Judge, assigned to hear the fake-account scandal in the XXXX with the Office of Financial Institution Adjudication , Wells Fargo [ failed ] to provide credible challenge. After a decade of making timely payments on the Wells Fargo, there is no acceptable reason that Wells Fargo did not allow me to make my final payment online. Creditors must allow online payment for several compelling reasons : 1. Convenience : Online payment offers a high level of convenience for both the creditor and the debtor. It eliminates the need for physical checks, cash, or money orders, saving time and effort for both parties. Debtors can make payments from the comfort of their homes or anywhere with internet access, and creditors can receive payments without the need for manual processing or visits to physical locations. 2. Faster Processing : Online payments are typically processed much faster than traditional payment methods. Once a debtor initiates an online payment, the transaction can be completed and recorded within seconds or minutes. This swift processing benefits both creditors and debtors by ensuring timely and efficient payment processing, reducing the risk of late payments, and improving cash flow for the creditor. 3. Global Accessibility : Enabling online payment options allows creditors to expand their reach beyond local or regional boundaries. Debtors from anywhere in the world can make payments easily, regardless of their geographical location. This broadens the customer base for creditors and facilitates business transactions across borders, promoting international trade and economic growth. 4. Enhanced Security : Online payment systems employ robust security measures to protect sensitive financial information. Encryption, tokenization, two-factor authentication, and other security protocols ensure that payment transactions are secure and safeguarded against unauthorized access. This instills confidence in debtors, encouraging them to make payments online without concerns about potential fraud or data breaches. 5. Cost Savings : Online payment methods are generally more cost-effective for both creditors and debtors. Creditors can save on administrative costs associated with processing physical checks or cash payments, such as manual data entry, bank reconciliation, and check handling. Debtors can also avoid costs associated with postage, money orders, or potential late fees due to postal delays. 6. Improved Recordkeeping : Online payment systems provide accurate and easily accessible records of all transactions. Both creditors and debtors can keep track of payments made, dates, and amounts, eliminating the need for paper-based records. In case of disputes or discrepancies, having digital records simplifies the resolution process and provides an audit trail for reference. 7. Customer Satisfaction : Offering online payment options enhances customer satisfaction. Many people prefer the convenience and flexibility of making payments online. By accommodating their preferred payment method, creditors can create a positive customer experience, improve customer retention, and foster long-term relationships. In summary, allowing online payment benefits creditors by providing convenience, faster processing, global accessibility, enhanced security, cost savings, improved recordkeeping, and increased customer satisfaction. Embracing online payment methods aligns with the digital transformation of financial services and promotes efficient and seamless transactions in today 's interconnected world. Wells Fargo prevented me from making the final payment online. Then, added interest after it removed my ability to make the final payment. Since the loan matured, I have requested that Wells Fargo remove the interest so I could pay the final balance. Similar to Wells Fargos Mortgage Payment Scandal where the bank failed to properly process mortgage payments, resulting in improper fees and penalties being charged to customers, Wells Fargo prevented me from paying while it ratcheted up the interest on my loan. In XXXX, the Consumer Financial Protection Bureau ( CFPB ) fined Wells Fargo {$1.00} XXXX for the Mortgage Payment Scandal. Creditors such as Wells Fargo have a responsibility to ensure that the credit reporting information, they provide to credit reporting agencies is accurate and complete. Wells Fargo has violated the responsibility it has to provide accurate and complete information. Since Wells Fargo prevented my ability to pay, as I did for years before the final payment, it has provided inaccurate and incomplete information in two ways : 1 ) Wells Fargo did not report that it prevented payment during the last month of the loan ( and approximately three months after ) ; 2 ) Wells Fargo never reported that the account was in dispute for interest that accrued after it prevented final payment. In the month during, and at any time after, the final payment was due, Wells Fargo could have provided a mechanism for me to pay the final payment without placing additional interest due to its illegal delaying tactic. The actions by Wells Fargo in this matter are consistent with its actions in the Mortgage Payment Scandal referenced above, where it was fined {$1.00} XXXX by the CFPB. After nearly a hundred interactions over several years with Wells Fargo representatives, the company has not allowed me to pay the final loan amount even before the final payment was due. Because Wells Fargo changed the payment method, in the last month of the loan, and charged interest as it delayed providing an alternate payment method, it has consistently provided inaccurate and incomplete information regarding my account. The Fair Credit Reporting Act ( FCRA ) requires that creditors such as Wells Fargo to furnish accurate and complete information to credit bureaus in a timely manner, and that they correct any errors or inaccuracies that are brought to their attention. I have brought this information to Wells Fargos attention on dozens of occasions. The responsibility of creditors such as Wells Fargo for accurate credit reporting is essential because the information provided by creditors is used by credit reporting agencies to determine creditworthiness and credit scores. Inaccurate information can lead to errors in credit reports, which can in turn lead to negative consequences for consumers, such as being denied credit or receiving higher interest rates on loans. The inaccuracies provided by Wells Fargo to all credit reporting agencies has harmed my employment options, increased my insurance and loan rates, and destroyed my credit. With its history of fraud to include the Mortgage Payment Scandal ( {$1.00} XXXX fine in XXXX ), Credit Card Payment Scandal ( {$180.00} XXXX fine in XXXX ), Auto Loan Payment Scandal ( {$1.00} XXXX fine in XXXX ), Wells Fargo is known for providing inaccurate and misleading information. As a result of these scandals and others, Wells Fargo has experienced fines, legal action, public criticism and calls for accountability from customers, lawmakers, and regulators. Wells Fargos governance structure, internal controls, and FCRA compliance practices are highly questionable. Without question, my loan was likely part of one of several mortgage scandals, a few are listed below. XXXX : Wells Fargo agreed to pay {$85.00} XXXX to settle claims that it steered borrowers into high-cost, subprime loans, resulting in discriminatory lending practices. This was part of a broader settlement involving several major banks. XXXX : Wells Fargo settled a lawsuit for {$170.00} XXXX, which alleged that it discriminated against XXXX and XXXX borrowers by charging them higher fees and rates than white borrowers with similar credit profiles. The settlement included compensation for affected borrowers and changes to lending practices. XXXX : Wells Fargo agreed to pay {$1.00} XXXX to settle civil claims that it certified mortgage loans as eligible for Federal Housing Administration ( FHA ) insurance when they were not. XXXX : Wells Fargo reached a settlement of {$480.00} XXXX related to a class-action lawsuit accusing the bank of having made misleading statements about its residential mortgage-backed securities to investors. XXXX : Wells Fargo agreed to pay a {$2.00} XXXX penalty to settle claims related to its role in originating and selling residential mortgage loans that it knew contained misstated income information. XXXX : Wells Fargo agreed to pay {$3.00} XXXX to resolve criminal and civil investigations into its practices related to its sales culture, including opening unauthorized accounts and other issues. The examples listed above show a pattern of mortgage improprieties. This list is not exhaustive, several more examples exist. I am asking that Wells Fargo allow me to make the final payment, in full and without interest for the period after XX/XX/XXXX. Regards, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20011
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Mortgage companies are not honoring contract n misapplying payments for 17 years and refuse to correct principle amount due. Refuse to acknowledge fee paid at closing to lock interest rate. Also refuse every dispute i file with credit reporting agencies. Would like some help with this. I shouldnt have to file suit in court to get them to do their job n fix their mistakes of misapplied funds over 17 years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 662XX
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This complaint pertains to previous complaint XXXX. The CFPB informed me that Wells Fargo had responded to my complaint, and there were supposed to be three attachments provided by Wells Fargo on the complaint, but the links to the attachments were not clickable -- they did not link to any attachments or documents. Obviously, there was a glitch or omission on Wells Fargo 's part which caused the attachments not to be viewable. Here are the names of the three failed attachments : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I need Wells Fargo to respond again, this time with valid links to the attachments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91423
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A