Date Received: 2020-01-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: I am XXXX XXXX XXXX XXXX, I have a paypal account about three years ago, they deposit me for my XXXX therapy and XXXX XXXX services, the problem is that some time ago they started asking me for a certificate from the company which I said that I was in the process since here in XXXX I had problems with my address for a place that I had physical and as I changed my address there were problems with Internal Taxes, at the end last year in XXXX I could fix it after two years with the process and I could get the happy certificate that here in XXXX talk about Initiation of Activities I sent it to him and a month ago that they are with problems that now they limited my account I can not get my money from which my clients have paid me and it is not money laundering in any case and they tell me that in 180 days my account will be returned to me and that is six months withheld which by law they can not do in any country. I need the money I have there and I also want the case to be defended because they are trampling on the rights of international clients. My email is XXXX with that I have the paypal. I hope you can help me, I send them my identification documents and my initiation of activities. regards.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-01-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-16
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: A year ago I had fraudulent activity on my paypal account. I called paypal and they cleared the fraud and said they would freeze my account to stop it from happening again. They did not freeze my account. More fraud took place on my account and I am now receiving letters saying I need to pay the outstanding balance or they will take legal action. After emailing and phoning PayPal a dozen times they had either not replied or hung up on me. I am worried that debt collectors or legal action will take place for a transaction that has nothing to do with me. I am making this complaint after trying to get the matter resolved with Paypal numerous times to no prevail.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-16
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I got a insurance claim from XXXX I put it on a Venmo they say its was put on there but a fruadulent account XXXX they let someone spend over XXXX then said XXXX be I can do anything
Company Response:
State: NC
Zip: 27406
Submitted Via: Web
Date Sent: 2020-02-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-15
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I have had my account with PayPal for 8 years with no incidents. XX/XX/2019 I started XXXX XXXX To a cusnsumer whom made several transactions through XX/XX/2019 as well. In XX/XX/2019 I noticed my PayPal account had become several hundred dollars in the negative. I made contact with PayPal in these regulars to submit validation and text messages to prove that the transactions were legit from the customer whom contested them with their financial institution. The claim was filed with PayPal and almost instantly denied in my favor. I called several times and was advised PayPal had no control over the out come because the transactions had been submitted by the individual from the friends and family selection PayPals app? I do not agree this is possible as PayPal seen that I had spent the money in question and they had refunded it to the bank under the same liability clause and in return deducted that balance putting my account in the negative. Bias as this is saying that my account is less than one of the financial institutions is not fair I trusted them with my financial business or money and how can the bank of said customer have a Stronger pull on the outcome if I gave proof to validate any of the information given? I also advised PayPal of the 2 month delay that it took the consumer to alert their financial institution and they claim they can not control the outcome! I think its sad if they can get away with this treatment. I do not agree and Im trying to maintain professionalism. My 8 years with PayPal should speak for itself that this incident is not my fault or unauthorized. The transactions were valid and the real reason the consumer had to dispute the transactions was due to his significant other questions the XXXX nature of the listed XXXX items he had received and she had discovered his secret thus causing him to cover his tracks lying and disputing the paper trail sadly. I submitted the texts to PayPal for their records and they have done nothing to help me. Is is because of the XXXX part? Im so confused how a financial institution can persuade another under false pretenses if their consumer is the one at fault? I dont do business with this alleged institution Im doing business through PayPal they are the ones violating my trust rights by allowing manipulation through banks or liars to contest valid charges. I do not care what selection is used during said transactions through PayPal they need to fix this!
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2020-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Attempted closing my PayPal account on XX/XX/ via web site ; spoke to Customer Service agent on XX/XX/ ; Customer Service cited that account could not be closed until 180 days after last transaction *however* could not direct me to the terms & conditions of my account ( online or otherwise ).
Company Response:
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2020-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-14
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/2020, PayPal/Bill Me Later showed up on my credit report and I did NOT apply for any credit cards through them. I called three ( 3 ) times, and all representatives were extremely disrespectful and refused to help me. Even the manager hung up the phone and told me I had the wrong number, when the number I called is listed on their website. I believe there is fraudulent activity taking place with this company, and I spoke with XXXX at XXXX XXXX. today and was told that PayPal has to issue me a letter of deletion. The PayPal number is XXXX.
Company Response:
State: IN
Zip: 46323
Submitted Via: Web
Date Sent: 2020-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal transaction ID XXXX. For XXXX XXXX XXXX XXXX. XXXX Ordered XXXX lbs of protein powder on XXXX XX/XX/2019. Vendor did not ship product. When asked for them to reship they said they would. They shipped a 37lb box ( for 7lbs of protein ). Box never arrived. Vendor refuses to acknowledge emails. PayPal was intermediary on payment and processed said payment. Parties : PayPal XXXX
Company Response:
State: CA
Zip: 92120
Submitted Via: Web
Date Sent: 2020-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: Sold a mobile phone ( XXXX XXXX XXXX XXXX ), ( new open box ) on XXXX on XX/XX/XXXX to Buyer. Payment was received on XX/XX/XXXX through PayPal ( {$140.00} ). Item was shipped by me the Seller, to the Buyer at address provided. Tracking information provided in screen shot from XXXX on attachment. Item was delivered on XX/XX/XXXX. Buyer had a question using a sim card and sent this correspondence through XXXX. Seller responded, then Buyer had another question on accessing the phone. Seller provide link on how to reset phone and Buyer responded all okay. Buyer has acknowledged receiving the phone, taken pictures of it and started using the phone. On XX/XX/XXXX the Buyer filed a complaint with their financial institution and requested back all monies they paid. PayPal sent an email to Seller, noting this complaint in Sellers 's account. Seller provided documentation showing Buyer was delivered the phone, has been using the phone for 4 months, and has not returned the phone. This documentation was uploaded to PayPal and supposedly forwarded to the Buyer 's financial institution. Buyer 's financial institution subsequently debited Seller 's account by {$140.00} plus a {$20.00} charge back fee. During this time Seller spoke to XXXX and PayPal numerous times. XXXX, claims to only holds Seller / Buyer records for 30 days. Thus providing no means for Seller to access records or providing any Seller protection when fraud is being committed on behalf of a Buyer. Additionally, XXXX received their fees from Seller on item sold and also has not refunded these fees to Seller. XXXX claims this is out of their control and after 30 days washes their hands of matter. Note : USPS limits tracking to 120 days. PayPal, notes they offer " Seller Protection '' but this is a complete misnomer. " Seller Protection '' would imply if fraud or other criminal activity occurs Seller would be protected and be reimbursed or have protection of funds received. However, " Seller Protection '' under PayPal is actually only a conduit for the Seller to respond to a one way conversation in a dispute such as this. All persons Seller spoke to on XXXX and PayPal agreed that this claim by the Buyer was fraudulent but offered no remedy to the Seller. PayPal additional would not provide Seller with the name of financial institution that initiated the charge back or provide a means to contact this financial institution 's fraud department, thus adding to their complacency in this wire fraud scheme. Additionally, both companies indicated ( in speaking to various representatives ) that this type of fraud happens all the time. PayPal and XXXX both have a fiduciary obligation to protect their financial networks from fraud and criminal activity. Both companies offer no protection to Sellers based on fraudulent activity such as this or take any steps to curb this activity.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-01-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I utilized PayPal as a payment device to buy plane tickets online for a family trip. The following day I contacted PayPal again and asked them to cancel those tickets because I was then under the impression that the company that I bought the tickets from was possibly fraudulent. PayPal told me that they would refund my purchase price in full, {$860.00} worth, to my account within 3 to 5 business days. After eight days I contacted PayPal again and asked them why I had not received my refund? They told me that it had been issued on XX/XX/XXXX, however, my bank does not show an inflow of refunded money until XX/XX/XXXX from PayPal. On XX/XX/XXXX I contacted my bank and asked them to review the transaction as fraudulent XXXX I had not gotten a refund. Instead of putting the transaction on hold during their discovery they instead put a stop payment on the transaction and fully refunded the money to my account. On XX/XX/XXXX PayPal also refunded the money in total effectively doubling my bank funds. That would otherwise be considered a windfall, however, PayPal then reported that I now had a negative balance on my PayPal account and demanded a reimbursement of the monies that they had sent to me. As of today I have spent over five hours on hold or awaiting someone to respond via PayPals voice response callback system and/or their chat application. All attempts that I have made to reconcile the account via the links and tools that they have provided online, all of which are linked to my bank account and my credit cards results in an error. Every attempt I have tried to make since XX/XX/XXXX to talk to a representative about the problem results in either being transferred to a department that cant handle the problem, or, being hung up on during the transfer. Every day I get messages from PayPal telling me that I need to reconcile this problem but the only available tools outside of attempting to get an agent on the phone is via their web application. Since my account went negative with PayPal they have locked me out of my account and are forcing me to attempt to pay this debt by charging it to a consumer credit card thereby inflicting me with a cash advance fee. I have the money to pay them, I want to pay them, but, they have made it impossible to pay them without incurring a fee for it and that is simply predatory.
Company Response:
State: MT
Zip: 598XX
Submitted Via: Web
Date Sent: 2020-01-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-12
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XXXX XXXX a transaction was made for {$50.00} plus {$4.00} fee/tax totaling {$54.00} from my account to a XXXX XXXX ( XXXX ) via PayPal!! I have been scammed!!! Ive filled a dispute with the above named person to get my money back, also with PayPal and my account holder, but I havent heard anything back from anybody and I have not been refunded my money!!! PayPal tells me I have to file with my account holder and my account holder says I have to file with PayPal!! Its been over 20 days and I still have yet to hear anything or receive my refund
Company Response:
State: LA
Zip: 714XX
Submitted Via: Web
Date Sent: 2020-02-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A