Date Received: 2020-01-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have been trying to have my account unfrozen and have access to {$25.00} in my Venmo account. I have sent them information they have requested and I have asked to speak to a supervisor. At this point, I asked for my account to be closed and mail the balance to me. I would like to ask for damages of {$100.00} also due to the severe inconvenience I have been caused by this delay.
Company Response:
State: GA
Zip: 30233
Submitted Via: Web
Date Sent: 2020-01-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: I HAVE UNAUTHORISED USE OF MY ACCOUNT WITH PAYPAL THEIR DEFENCE IS THAT IT WAS ME THEY WONT PROVIDE ANY PROOF MORE THAN THAT THEY RETAIN FUNDS 180 DAYS MORE THAN THAT I WAS KICKED OUT FROM THEIR SERVICE AFTER BIENG SCAMED
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2020-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-11
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Yea my money was put on Venmo money from car wreck and playing with my money over 1100 fruadulent activitys just give me my money in part ways
Company Response:
State: NC
Zip: 27260
Submitted Via: Web
Date Sent: 2020-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have been using PayPal, infrequently however, for at least a year. Recently, our family has some financial difficulties that necessitated a family friend to send us {$2000.00} in emergency funds. We chose PayPal since we thought it would be the most secure. Since my parents are not technically savvy and do not have any online accounts such as PayPal or Venmo or XXXX, the money was sent to my PayPal account. When we tried to transfer the {$2000.00} " instantly '' for a 1 % fee, the transfer was placed on a 72 hour hold pending additional review. When I contacted PayPal Support via their Chat Support to inquire why a hold was required, they could not provide a reason and they advised me that I just had to wait. Since our family needed immediate access to funds for living expenses, such as groceries and my parents ' medication, the PayPal Agent cancelled the transfer and referred me to use the " Get Cash '' option where I could withdraw up to {$500.00} at a XXXX Customer Service desk. I fot llowed their instructions and was able to withdraw cash. Early the following day, I discovered my PayPal Account was placed on " Limited '' status which meant we could not access the remaining funds in my PayPal Account. Ironically, the cash withdrawal from XXXX may have triggered the " limited account '' status until I provided an explanation for the transaction. Moreover, they requested a copy of my bank statement. I do not understand why PayPal 's system seems to flag my account frequently and still requires 72 hours hold even AFTER I've provided documentation and an explanation for the activities on my PayPal account. I believe that PayPal 's algorithms for detecting potential fraud may actually include a person 's surname, which in may case is a XXXX surname. I have used both XXXX XXXX and XXXX XXXX, and I have received larger amounts of money from relatives to help pay for my college expenses. I was able to transfer to my bank instantly without any issues or delays. Not a single transaction has been placed on hold or delayed.
Company Response:
State: CA
Zip: 90503
Submitted Via: Web
Date Sent: 2020-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-09
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: This is in regard to Paypal-a company that is clearly breaking the law-but it is a serious uphill battle fighting them as they seem to care about no one. I had 3 accounts with them ; then an ID theft ; once I reported that ID theft in XX/XX/2018( when it affected me ) I told Paypal that I felt strongly that many charges were fraudulent and my ID theft was not only verified by the FTC but proven ( completely ). They immediately closed my Paypal accounts to online or app access, and after 60 days reject all 25 disputes I claimed ( as the names of the charges were too vague, one letter names, numbers, etc-I needed to know who they really were ) on a Sunday at XXXX XX/XX/XXXX ... all of the disputes were rejected in a plethora of late night form type emails. I never paid these accounts because of this clear breach of contract-now they send them each to collections-where I explain this to each agency, they then return the debt to Paypal, and XXXX XXXX-both of whom I have not only contacted, but basically after hearing my story-dismissed it as " too difficult '' and to late for their 180 day window ). But I filed my disputes within 30 days of the problems arising-and yet, they still would not allow me any courtesies. Now they are getting each collection sold BACK-over and over again, as the agencies agreed these were not collectible debts-then Paypal and XXXX XXXX sell them yet again-it has now been 6 different collectors, and it seems this will continue. I believe this isn't legal-but moreover, I strongly believe Paypal, a public company has violated their charter-and I think my proof of my ID theft was very compelling. I am asking for your assistance in this matter, otherwise I would need to sue Paypal-a daunting task, and probably fruitless. Thank You
Company Response:
State: CA
Zip: 90064
Submitted Via: Web
Date Sent: 2020-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My father who is XXXX veteran sent me money via venmo for his emotional support dog but sent it to my old venmo account. I have reached out to venmo on sunday and it has been 5 days and they won't let me gain access. the account clearly is mine. i have the email and password i just can't use the two step verification because it's an old phone number. old venmo account XXXX XXXX new account XXXX XXXX this is insane. i need the money to help my father
Company Response:
State: VA
Zip: 22408
Submitted Via: Web
Date Sent: 2020-01-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: I noticed unusual activity on my paypal account I contacted my financial institution immediately. I then contacted PayPal to verbalize that the transaction was not authorized and it was considered fraud. I changed my past word and closed my bank account per the recommendation of my financial institution. I was informed by pay pal that this was an authorized transaction and they refused to dig deeper to assist me with this ongoing issue. Today the negative balance still remains on my account and I can't use my account for business purposes.
Company Response:
State: DC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: My name is XXXX XXXX, and my phone number is ( XXXX ) XXXX. The following email contact XXXX XXXX XXXX with the phone number XXXX needs to be reported as fraudulent. They posted an ad on XXXX for a golden retriever puppy, and we emailed them about it on XX/XX/XXXX using the email XXXX. XX/XX/XXXX we received a reply through XXXX that they wanted to get the puppy to us ASAP, and all we had to do was pay {$300.00} to the shipping company, XXXX XXXX XXXX XXXX. We got suspicious when the began to tell us we had to " hurry '' to get them the money, and through PayPal under my email, XXXX XXXX XXXX XXXX, I sent it as a business transaction. They told us we must not send it as a business transaction on PayPal but for " Family and Friends ''. They continued to tell us we needed to rush, and the emails they sent had very incorrect grammar and structure, so we got suspicious. They then told us that the puppy, flying in from CA, would be there by XXXX when we were talking to them at XXXX in GA with the package weighing only XXXX for a XXXX week old puppy. From there, we did not send the money again because we realized this was a scam. We need to get our money back and make sure the " Business '' transaction does NOT go through via PayPal.
Company Response:
State: GA
Zip: 317XX
Submitted Via: Web
Date Sent: 2020-01-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had a balance of {$1700.00} in my Venmo account on XX/XX/2019. I sent {$1300.00} from my Venmo account to my bank account so that I could pay my bills for the month before XXXX, which then left a balance of XXXX. It told me that I would have it in my bank account on XXXX XXXX because for some reason it would not let me do an instant transfer. On XXXX XXXX I received an email from Venmo saying " Your Venmo account has been frozen due to recent activity that triggered some security alerts. Please contact us by replying to this email if you have any questions or want to reactivate your account. '' so on the XX/XX/XXXX, I sent them a message to find out why to which they claimed that I had another account that owed XXXX, I did have another account at one time and got locked out so I opened a new one, I didn't recall owing money but I wasn't denying that, I don't have a problem with them takingXXXX out of what they have stolen from me which is ( XXXX ). They tell me I need to pay an additional XXXX and then submit for a refund of the XXXX and they will look into it within 5 business days. That is not acceptable. Venmo is a payment system that transfers from one person to another. There is no reason they should " freeze '' XXXX for a bill of XXXX and then tell me to send them ANOTHER XXXX and then they will consider sending me the XXXX back. So basically they have stolen {$950.00} from me that isn't theres. This company is a scam
Company Response:
State: TX
Zip: 75040
Submitted Via: Web
Date Sent: 2020-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-08
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I contacted PayPal to inform them on XXXX XXXX, 2019, that a credit card was on my Paypal account that was not mine. I also informed PayPal there was a balance of {$1900.00} that is not my money and this is not my credit card. The representative said they would handle this. Then I receive an email from PayPal stating I owe a balance of {$970.00}. I do not know why this was happening to me when I reported this credit card on my PayPal account. I then contacted my monitoring service to see what to do. I was told to file a police report which I did and get all the documents together to prove my case. I also contacted the bank that PayPal uses to see if they could give me more information on this account that was now tied to my Paypal account. I called XXXX XXXX XXXX XXXX and was told this bank is set up through XXXX which is like a XXXX XXXX account and there were other charges that were made on this account. The charges started on XXXX XXXX, 2019, for the amount of XXXX cents and XXXX cents. These charges were never shared with me through PayPal. I also had my monitoring service file a dispute and a dispute package was sent with my documents proving I did not add this account to my Paypal or open this account. My monitoring service has not been able to speak with PayPal even though the power of attorney was submitted by certified mail and also by fax.
Company Response:
State: TN
Zip: 37421
Submitted Via: Web
Date Sent: 2020-01-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A