Date Received: 2020-03-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXX XXXX ( PayPal name, Email : XXXX, Address : XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX, United States, Phone Number : XXXX ) bought a jacket from me and the transaction was done through PayPal on XX/XX/XXXX ( Transaction ID XXXX ). The Jacket sold for $ XXXXOur conversation initiated on XXXX, an online shopping app. He then asked me if I want to do the transaction on PayPal instead. The transaction was fine until XX/XX/XXXX when he issued a claim on PayPal, stating that the jacket was not as described. He wore the jacket and then resale to someone else. The next buyer found the jacket was worn and asked XXXX to return. Hence, XXXX file a claim through PayPal to return the jacket. PayPal decided to reject his claim after going through the case and details. However, they finally charged my money back because XXXX XXXX issued a dispute to his credit card bank. The bank took the money back from PayPal and PayPal had to take the money back from my account. PayPal said the only thing I can do now is to wait for the decision from the issuer 's bank or to sue him. I found this case a total fraud as XXXX XXXX himself was wearing the jacket after he received it from me, according to several pictures he posted on social media. Also, there can't be any damage as he described because when he posted the jacket online for sale, he said it's brand new and no damage at all. Please find the essential evidence of my original XXXX post, screenshots of our conversation, pictures of him wearing that jacket, screenshots of his online shop posting the jacket and PayPal solution. For now, Paypal decided to refund the money from my account, and didnt ask the buyer to return the jacket. Paypal charged me {$1400.00} from my account and I also lost the jacket.
Company Response:
State: NY
Zip: 11101
Submitted Via: Web
Date Sent: 2020-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-31
Issue: Other transaction problem
Subissue:
Consumer Complaint: In XX/XX/XXXX I sent XXXX EUR to a Church in XXXX trough Pay Pal, in XX/XX/XXXX I sent another XXXX EUR and the last transaction I sent XXXX EUR in XXXX XX/XX/2019, all this money I sent was for the building project of the Church. They have been trying to retrieve the money with no success, every time the Pay Pal in XXXX demanded a different document, when they { church cashier } realized that will not be able to get the money they informed me and I tried to request the money back, but on the church 's Pay Pal account they don't have the option to approve the return, only that the account is unverified, unable to get them to prove the return I escalated the case with Pay Pal and shortly I received this " We have reviewed this transaction ( s ) and are denying your case ( s ). Cases must be filed within 180 days from the date of the transaction. The decision to deny was made because the case was submitted after the 180-day deadline. Therefore, we are unable to offer a resolution toward this matter at this time '' I don't know what my options are at this point, in XXXX they cant receive the money and here I was denied. Please help THANK YOU
Company Response:
State: AZ
Zip: 85255
Submitted Via: Web
Date Sent: 2020-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-31
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: This is in regard to an XXXX sale of {$1600.00} involving two large speakers. Payment was made in full on XX/XX/2019 with Buyer arranging payment through PayPal. PayPal released funds to me after the mandatory hold on XX/XX/2019. Two months later, on or about XX/XX/2019, PayPal notified me of a dispute with Buyer and asked for documentation to assist in resolving the Buyer 's issue ; documentation was sent immediately. On XX/XX/2019 PayPal notified me of decision by Buyers bank to reverse the purchase charge, demanding I add funds to my PayPal account to resolve the negative balance. Buyer refuses to return merchandise claiming speakers were not as advertised. They were. Photos taken before the sale ( at Buyer 's request ) and after were sent to Buyer ( and later, PayPal ). Buyer first filed a claim with XXXX claiming speakers were damaged in shipment ; the claim was denied ; the Buyer then filed a claim with XXXX, which was denied ( Buyer refused to return speakers ). Subsequently Buyer contacted his bank/credit card company and was ultimately successful by making a false claim as to their condition PayPal will not release any transaction details ( Buyer 's bank or credit card company, correspondence between PayPal and Buyer 's bank or credit card company ). PayPal 's Resolution Dispute Department in woefully inadequate, unavailable and not interested in customer satisfaction.
Company Response:
State: CA
Zip: 957XX
Submitted Via: Web
Date Sent: 2020-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: For over a week, I have been trying to remove the bank account associated with and close my PayPal account. When I try to do so ( via 'close account ' link ), however, the page goes blank and am referred to customer service. I've reported the issue to the company, but so far they haven't addressed.
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2020-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-31
Issue: Money was not available when promised
Subissue:
Consumer Complaint: To PayPal : I am respectfully requesting that the hold on my funds/account be lifted. I am not necessarily requesting that my account be re-opened or allowed to continue to use the PayPal service, as I have already taken my business to your largest competitor and I am no longer in need of PayPals services. I have previously requested a review/appeal of my case which was denied. Although I still disagree with the decision to deny my appeal I will abide by it however because I feel that holding my funds for 180 days for a non-fraudulent violation of PayPals Acceptable Use Policy is excessive, and perhaps a punitive abuse of power. I understand PayPals need for holding funds for credit card chargeback purposes, however a review of my account history for the last year will reveal a very low chargeback rate as well as a high customer-satisfaction rate. I feel that any reasonable person would conclude that holding my entire balance for 180 days is excessive and may be viewed by some as punitive or as already stated, an unnecessary abuse of power and perhaps even contrary to the laws of some states. That being said I have no problem with, and agree to leave a balance of {$50.00} for credit card chargeback purposes for the duration of the 180 days. I feel that this is a fair resolution while still leaving PayPal with the means to charge back any future credit card disputes to my account. Please be aware that replying with the standard this is part of the terms of service that you agreed to will not satisfy my request or deter me from filing my complaints
Company Response:
State: MI
Zip: 48842
Submitted Via: Web
Date Sent: 2020-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-30
Issue: Other transaction problem
Subissue:
Consumer Complaint: The origin of this paypal account was the result of a refund from a XXXX gift card that could not be redeemed online. The company indicated that Paypal was the only way I could be refunded, so I opened a paypal account. Now to the issue at hand, on XX/XX/2020 at XXXX I received an email from Paypal informing me of unusual activity on my account coming out of XXXX XXXX , CA . I knew the transaction was unauthorized, because i had not authorized or requested payment from the paypal account. Upon further review, I realized that XXXX RUB to a foreign name ( I can't even spell using this keyboard ). The email address associated with the transaction was XXXX The total amount exhausted the account of the XXXX dollars that was in there and I was charged XXXX dollar for the transaction. I attempted to contact paypal by phone, however due to COVD -19 crisis there were no live operators to help. They instructed me to log into my account. However, I could not log in to my account due to an added authenticator code which I have no idea what it is and there absolutely no way around it without live support. So, I figured I out that I could request a claim for the unauthorized payment by phone. The first claim number was XXXX. I received a standard acknowledgement by email stating they would look into the claim and notify me within 9 days. i received a denial with the following reason " We found this transaction is consistent with your paypal history. '' My question is, What history? i never purchased anything with this paypal account and it was only opened for a refund. I sent a reply to explain further, but I still only got an automatic response to login to dispute or mail in to request documents. So, I made another claim via phone with the number of XXXX. This time I was denied because they were " unable to the locate the transaction. '' Would you please assist me in having my XXXX dollars refunded. I had not made any online purchases on or before that date using a paypal account that I can't even access. Just for the record, I live in XXXX, IL. Thank you, XXXX XXXX XXXX
Company Response:
State: IL
Zip: 60639
Submitted Via: Web
Date Sent: 2020-03-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I had a customer file a false dispute on a dress she bought from me. Paypal immediately took {$120.00} from my account within MINUTES of the report and demanded I pay them to bring the account to a positive balance. I did so and complained about the process.. They ignored me. I provided numerous screenshots proving tears and condition were disclosed on the listing, in images AND on the invoice. I also stated that I believed the customer had her daughter wear the dress in a pageant and then filed a false report because she admitted her daughter wore the dress to the pageant. This was all provided through the official resolution center and recorded as a response. Paypal ignored my screenshots and stated they refunded her anyway. I reached out and asked why after I provided evidence. They said they didn't get the screenshots and didn't ask me for them because they didn't 'think ' to do so. But I could appeal when I received the dress back. The customer was permitted to return the dress she used. Then Paypal deducted ANOTHER {$120.00} from my account today XX/XX/2020. Recall : I already paid for the {$120.00} on XX/XX/XXXX. I also received an email from them stating the reason they found in favor of the customer was because I didn't respond to the claim. This is false. I replied to the claim and they admitted it. I replied to the email and got an automated reply to message through the resolution center. I messaged in and waited three hours on chat for a reply. XXXX stated Paypal acknowledges the summary was not correct but refused to send a corrected statement summarizing the dispute. I asked why I paid twice and he refused to provide an accounting or explanation saying " it just looks that way '' I asked for a manager. He refused to send me to one. I asked to be called. He said Paypal won't call their customers. I asked for the chat to be transferred. He refused. I informed him I'd be filing this complaint, he said " feel free '' Paypal has intentionally created false records and is refusing to correct them. These records are critical to my recourse against the lying consumer, my business history with Paypal and my personal records. They are required by law to provide factual summaries. They are required by law to provide accurate accounting on disputes and transactions. Paypal did neither and then refused to do so when asked. Paypal refused to escalate the matter. I would like a corrected case summary sent to me and I would like a full accounting and explanation as to why the {$120.00} was taken twice from my account.
Company Response:
State: IN
Zip: 470XX
Submitted Via: Web
Date Sent: 2020-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I opened an account with Paypal in XXXX that I used with XXXX after a few months my XXXX account was stolen and and being used by unauthorized hackers or thieves who stole my bank accounts and email addresses and identity and I could not log into them any longer. I closed the account with PayPal and XXXX or thought I did only to find out 6 months later that the account was used to sell over a XXXX dollars in merchandise. 6 years later in XXXX I received a bill from the IRS saying that I owed them {>= $1,000,000} that PayPal had recently reported.as income to me. 6 Years later this was reported to the IRS. I have contacted the IRS about the theft of my account and Identity as ell as the XXXX Police Department, Federal Trade Commission , Banking Commission, Federal Reserve and others. The FTC contacted me in XXXX of XXXX reporting that my identity and all of my information was stolen in an XXXX XXXX XXXX and had been used to do things just like I am reporting to you. I have not ever been able to use XXXX or sell on line ever again because PayPal would never let me open an account. I say this because I did try to open an account and was refused. PayPal ruined my business and refused to let me do business with them do to the actions of on line crooks holding me responsible for others actions putting me on the defense. Over the past years I have had multiple accounts opened in my name and used to get money via paypal that I did not open or was not associated with used by sophisticated means and unauthorized by me. I have had dozens of bank accounts, debit cards, checking accounts, and credit cards stolen online and used with PayPal and received emails after the damage was done money stolen from my accounts which I had to close and then an email from PayPal saying they didn't want to do business with me anymore? I would constantly receive emails from paypal to multiple email addresses containing messages about an account opening or closing or that they didn't want to do business withm e anymore. This has gone for years. I would contact PayPal to find out about the accounts sending emails and messages and phone calls only to never get any information other than I owed them money for something I had no idea about. I recently opened an XXXX account trying to do business again after years. I have sold over 150 items all delivered positive feed back given and a few days ago XXXX even upped my selling limit to {$15000.00} a month because I was an outstanding seller above standard. I am working at home due to the national disaster. I logged into my XXXX account this morning after working 18 hours ad day this weekend taking pictures and setting up auctions for merchandise to sell only to find that I could not accepy PayPal anymore. I logged into my only PayPal account to find a letter saying they didn't want to do business with me any longer with no other reason no way to respond and that's it. They have crippled my life and are responsible for multiple accounts being opened as well as a bill to the IRS for {>= $1,000,000}. I called them this morning asking what I was supposed to about my auctions and time spent and to see that I have been an exemplary customer and really need to use them because there is no other way to accept money on XXXX and all the time spent setting up sales and was told to try XXXX XXXX? I want this resolved once and for all. If they assume I have done all that I have not then let them watch my account and keep it on a probationary period that will reflect that I am not the person they assume I am and not cripple me any worse than they have. I really don't know any other way to report this as I have been trying for years to get a respnse from PayPal about this as well as writing letters to XXXX XXXX XXXX XXXX in XXXX XXXX to there legal team to never get a response. Please help me with this as I am only one person trying to make it during these difficult times working from my home. I have also received Thanks
Company Response:
State: TX
Zip: 77081
Submitted Via: Web
Date Sent: 2020-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-30
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: Hello, I have been facing a lot of issue with paypal since i have my account but i can tell you that that one is the worse. They closed my account without any notice on XX/XX/2019 and since then keeping my money in hostage for 6 months. The amount is {$60.00} dollars i know it is not a huge amount but this is abusive and they changed their rules long after Ive opened my account with them, and got the nerves to say that i have accepted. But when youre already a customer and in that meantime they are changing the users agreement you dont get to chose if you accept the conditions or not, they just send an update regarding their new agreements.
Company Response:
State: IL
Zip: 60647
Submitted Via: Web
Date Sent: 2020-04-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was told this person needed money and that he would pay me back but after I sent the money to XXXX I did not get anything back nor did they ever contact me. I am very upset about this and I wish it never happened since I am a XXXX XXXX.
Company Response:
State: CA
Zip: 92833
Submitted Via: Web
Date Sent: 2020-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A