Date Received: 2020-04-09
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I purchase four purses on XX/XX/2020 for {$110.00} in total via Paypal, which is linked to my primary checking account. The merchant never shipped the purses and instead charged my account twelve times for {$9.00}. The total deducted from my banking account was {$110.00} which was NOT authorized ( I authorized {$110.00} ), nor did I get my purses. I went to check on the status of the order and the merchant appears to be out of business as their website isn't coming up now. Paypal denied my dispute in case XXXX and I can not get refunded the {$110.00} even though I never got my merchandise and the merchant appears to have ghosted. I've filled out a new case request of XXXX. Please help!
Company Response:
State: FL
Zip: 33547
Submitted Via: Web
Date Sent: 2020-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX my XXXX year old daughter 's mother sent her money thru PayPal. She followed the link which allowed he to establish a profile with no age questions. The money was then unable to be accepted due to the inability for her to add a bank account ( because she dose not have on ). Now the money was unable to be used for her purchase and also unable to be refunded back to her mother. Using text messaging going back and forth for over two hours before being rectified. During this time my daughter ( XXXX yrs old ) was told many times she should have read the terms and agreements because she was not old enough to open an account. ( Yet they allowed her to do so ) Then repeatedly told she could not refund the money ( until she was crying ). So basically the money was at paypal, out of her mother 's account but not refundable or useable and it was her fault. After trying to add my account, which did not match her name and trying to add her custodial account, again not allowed! That money was sitting there, in limbo and not accessible. If this company is limiting by age, then why are they opening accounts for minors and allowing transfers? i became involved when I found out she was going to just let the money stay there because she was afraid she was going to get into trouble. ( for something they allowed ) ... My complaint? How many times and how much money are they scooping up this was? Why do they not have a proper refund option in place, why would they treat a child that way by not asking proper verifying questions, how many fraudulent and money laundering accounts are they facilitation? And on top of it all no phone number contact. I believe they should be looked into for circumventing financial institution laws.
Company Response:
State: OH
Zip: 44312
Submitted Via: Web
Date Sent: 2020-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: The fraudulent seller XXXX *never* sent me my ticket after I paid the {$77.00} through PayPal. Due to Paypal 's consistent lack of intention to resolve the case of a fraud. PayPal explained that this was money sent to a friend, so I could not refund this even though I didn't receive the ticket. But, this transaction through the phone app at the time I was told by the scammer XXXX - on the PayPal app, it was the only option I could- to check the box to send it the way the seller instructed verbatim. Even after wards, I felt uncomfortable and immediately called PayPal within the same minute, which PayPal has on file. PayPal never considered that this was fraud even though I explained the entire situation and text, numerous times. I called twice within the hour, and after called PayPal to at least 4-5 different times plus sent two letters sent to PayPal headquarters. I contacted them about on XX/XX/2019 but they didn't follow up on my response and promise that I would get my refund. Instead, they never refunded me. On the PayPal Resolution Center, the case was deemed closed. My PayPal account is under email XXXX.
Company Response:
State: MA
Zip: 01104
Submitted Via: Web
Date Sent: 2020-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Related to XXXX, I like how Venmo worded and shifted things around in a way that conceals how few/some/many/all of its employees hid all the behind-the-scene activities, that include but limited to, stalking my account and causing annoyances. ( Or maybe group up with random 3rd parties/others to come up with anything that they can use to damage or harm/injure me ). Though I'd love to use the same kind of standards against Venmo, I don't have other people who share the same enthusiasm to stalk Venmo or its employees to group up with. It's not something I did to cause these alerts, but these employees ' will to fish more random information that causes this " permanent closure. '' I don't recall that " XXXX '' existed for Venmo accounts. I did use two different bank accounts with Venmo, and all previous accounts were closed voluntarily on my own. I broke no agreement during that time. For 3rd bank account, because the Venmo representative only required the bank statement for accounts that were to be re-used, I was only able to use a debit card to activate it. I didn't try to re-use any previous bank accounts and that's why Venmo allowed the new account. It is also strange how Venmo suddenly put a freeze on my account, then require government ID then bank statements for ALL previous accounts. ( 1 ) It had enough ID to verify, even if this were truly an identification issue. ( 2 ) Requiring bank statements for all previous accounts contradict previous call on only requiring debit card for new account. This is exactly the reason I refused to give out any more information and I'm glad Venmo saved me from its employees be banning me from its platform. I'm " submitting '' this rebuttal to expose the hidden intent behind your actions.
Company Response:
State: CA
Zip: 95035
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Case closed Case ID : XXXX We were notified by your credit card company that you had filed a case for a payment made on XX/XX/2020. View case history Case details Dispute Reason Unauthorised Case Status Closed Case Resolution Decided in your favour Seller information XXXX XXXX XXXX Transaction amount {$2200.00} XXXX Case Resolution Decided in your favour. I had this same conversation by phone with a young lady when my my account was limited right after the charge back was started. She stated the bank listed it as unauthorized. I did not. It is only for the repair that needs to be done. That is why the claim is only for {$380.00} and not over {$2000.00}. I want to have it repaired and keep it. She lifted the limitation within minutes after I reset my password. This is what shows on your site : Case closed Case ID : XXXX We were notified by your credit card company that you had filed a case for a payment made on XX/XX/2020. View case history Case details Dispute Reason Unauthorised Case Status Closed Case Resolution Decided in your favour Seller information XXXX XXXX XXXX Transaction amount {$2200.00} XXXX Case Resolution Decided in your favour. Please go ahead and leave us a message if you haven't already, and we will get back to you in a few hours. XXXX XXXX XXXX Case closed Case ID : XXXX You are now connected to XXXX XXXX XXXX Hello XXXX! My name is XXXX and Ill be assisting you as XXXX is not available. Before everything else can I ask for your first and last name? Considering you being away from the chat window, I will be pausing this chat. Please resume the chat when you get back so that we can continue the conversation. Please go ahead and leave us a message if you haven't already, and we will get back to you in a few hours. XXXX XXXX XXXX Hi XXXX . Please restore my account. My credit card company is taking care of this. I do not own PayPal {$380.00}. They never gave me a credit for {$280.00} Sorry, {$380.00} You are now connected to XXXX XXXX XXXX XXXX XXXX Hi! This is XXXX. I'll be assisting you today. Thanks for the information. Please give me 2 minutes to check your account. You are now connected to XXXX XXXX XXXX XXXX XXXX I'm still verifying the transaction and process. Please bear with me. To whom are we chatting with? I'm still not receiving any response. Please let me know if you are still on the line. It looks like you stepped away. That's ok! When you, reply we'll connect your message to the next available team member. Please go ahead and leave us a message if you haven't already, and we will get back to you in a few hours. XXXX XXXX XXXX I am back. XXXX XXXX You are now connected to XXXX You are now connected to XXXX You are now connected to XXXX XXXX XXXX Hi! This is XXXX. I'll be assisting you today. Thanks for the information. Please give me 2 minutes to check your account. Our agent will respond to your message within an hour. XXXX XXXX Your credit card company let us know that you asked them to reverse a recent PayPal payment. We show that you were already credited for this transaction, or that you still have the item. We ask that you reimburse PayPal for the duplicate credit Paypal paid out the Merchant as well. To cover the lose on their end. XXXX XXXX XXXX It was only a temporary credit. The investigation is ongoing {$380.00}. XXXX XXXX I see! Thank you for that information. It will be a permanent credit XXXX as your card company already sent us the result of their investigation. Your Paypal restriction could only be removed once the {$380.00} is paid off. XXXX XXXX XXXX They must have sent the info to you but not to me. How do I pay right now? I get this message : Something went wrong. Please try again. XXXX XXXX I will provide to you our collections number. You could arrange a direct payment with them. Collections XXXX It looks like you stepped away from our conversation. I will pause this conversation until you go back online so we can address your concern further. Our agent will respond to your message within an hour. XXXX XXXX XXXX Thank you very much. You are now connected to XXXX XXXX XXXX Your welcome XXXX ! Once we receive the payment, I'll be able to restore your account. If you do not have questions, please to select " End Conversation '' to close our conversation. Thank you for using PayPal Messaging. It looks like you stepped away from our conversation. I will pause this conversation until you go back online so we can address your concern further. Our agent will respond to your message within an hour. Our agent will respond to your message within an hour. XXXX XXXX XXXX You took the {$380.00} from my account this morning. Please restore my account. You took the {$380.00} from my account this morning. Please restore my account NOW. You are now connected to XXXX XXXX XXXX I took note of that. Thank you for the helpful information. I can go ahead and lift the limitation on your PayPal account and let me make you a happy camper. Thank you for your patience. I've already removed the limitation on your PayPal account and you can continue using our services again. I am happy that I was able to help you today. If you're good to go, please select End Conversation. Thank you for using PayPal Messaging. It looks like you stepped away from our conversation. I will pause this conversation until you go back online so we can address your concern further. You are now connected to XXXX XXXX XXXX Hello XXXX ! My name is XXXX and Ill be assisting you as XXXX is not available. I have reviewed the previous conversation. I do show that XXXX did lift the limitation on the PayPal account. Is there anything else I can assist you with? It looks like you stepped away from our conversation. That's ok! When you reply the conversation will resume with me or the next available Customer Support team member if I am not available. Our agent will respond to your message within an hour. XXXX XXXX XXXX You held my money hostage until I paid a ransom of {$380.00} that you paid in error. It should have come from the seller 's account. Refund my money NOW. Our agent will respond to your message within an hour. You are now connected to XXXX XXXX XXXX XXXX! My name is XXXX and Ill be assisting you as the previous consultant is not available. You are now connected to XXXX XXXX XXXX I have reviewed the previous conversation and understand that you are trying to get your money back from a transaction with a chargeback case with your financial institution. Our agent will respond to your message within an hour. XXXX XXXX XXXX yes XXXX XXXX upon checking your PayPal account and the payment, your bank made a decision to grant the case to the merchants favor. meaning your bank placed the money back to the merchant. so for that one. we don't have any control over it since the case is not with us. the best option is to contact your bank and appeal for the case. XXXX XXXX XXXX No. The bank ruled in my favor. This is also shown in the resolution center. PayPal should have paid the bank from seller 's money not PayPal money. XXXX XXXX let me check it further for you. XXXX XXXX XXXX yes XXXX XXXX thank you for patiently waiting, im so sorry for the long wait. upon checking your PayPal account and the case here, although the final decision of your bank on the case is to grant you the money back. we dont have the money yet from your bank. once we receive the money, it will appear in your paypal balance XXXX XXXX XXXX WRONG. I already paid PayPal using PayPal funds that came in. PayPal owes me {$380.00} they should have taken for the seller 's account. I no longer owe {$380.00}. PayPal owes me {$380.00} they took from me in error. XXXX XXXX sorry for keeping you waiting, im reviewing all transactions that occurred within the dates of the case XXXX XXXX XXXX ok You are now connected to XXXX XXXX XXXX i am terribly sorry for the long wait, we are now doing the investigation on your account for you. You are now connected to XXXX XXXX XXXX XXXX Thank you. XXXX XXXX Thank you for your patience XXXX , i do appreciate it. base on our investigation, although you have won the case with your bank. we here have decided to take the money from your Paypal balance because we have made a decision that your claim with your bank is incorrect. that this is a valid transaction. XXXX XXXX XXXX Why is it incorrect? XXXX XXXX that is because of the result of the investigation that was done by our back office team.and that's the reason why the previous limitation was placed in your PayPal account. XXXX XXXX XXXX I need specifics. XXXX XXXX for the refund, you will need to contact your bank for them to provide you options. since you have file a dispute case with PayPal under the filing reason that the item is not as described, that made it an authorized transaction. i believe that's the reason why they made that decision. It looks like you stepped away from our conversation. That's ok! When you reply well connect your message to the next available Customer Support team member if the previous Team Member is not available XXXX XXXX XXXX With about 20 years on PayPal and {$100.00} 's of thousands of dollars in transactions this is not how I should be treated. Although their was a problem with the communication between the bank you PayPal it should be obvious that if it was unauthorized I would have asked the bank for a full refund. I did not and I asked only for repair work in my claim with PayPal and XXXX. Sorry, was not unauthorized. My Bank does not owe me the {$380.00} PayPal took from me. PAYPAL OWES ME {$380.00}. EITHER SOLVE THIS OR I WILL FILE A FORMAL COMPLAINT WITH THE STATES ATTORNEY GENERAL AND THE CFPB You are now connected to XXXX XXXX XXXX can i ask for your first and last name? XXXX XXXX XXXX XXXX XXXX XXXX XXXX thank you. For that XXXX, we do appreciate you choosing PayPal as your payment processor for quite sometime now. at the same time, we were not able to justify that this transaction was unauthorized that's why money was taken out of your account. and since the original case is with your bank, you might want to give them a call for this. XXXX XXXX XXXX THE ORIGINAL CASE WAS WITH PAYPAL . THE PURCHASE WAS AUTHORIZED BY ME. PASS THE BUCK. IT IS PAYPAL, NOT MY BANK, WHO TOOK MY MONEY AND VIRTUALLY CLOSED MY ACCOUNT AND PUT ME OUT OF BUSINESS FOR A TIME UNTIL I PAID YOUR RANSOM SOMEBODY AT PAYPAL CAN FIX THIS PROBLEM XXXX XXXX I'm sorry to hear your current situation, at the same time the decision is irreversible now. XXXX XXXX XXXX THAT'S NOT TRUE. SOMEBODY AT PAYPAL CAN FIX THIS. THE PROBLEM IS THAT THEY DON'T WANT TO. THIS IS JUST AS BAD AS IF SOMEONE HACKED MY ACCOUNT AND STOLE MY {$380.00}. IN THIS CASE PAYPAL HAS STOLEN MY MONEY THAT I TRUSTED THEM WITH. PASS THIS UP THE LADDER UNTIL IT IS FIXED. IT IS NOT IRREVERSIBLE. XXXX XXXX For that XXXX , the decision is final, no one in PayPal can undo the decision. XXXX XXXX XXXX OH YES THEY WILL AND THEY ARE NO SORRY FOR ANYTHING AND THEY ARE NOT SORRY FOR ANYTHING XXXX XXXX i understand XXXX. at the same time its final. It looks like you stepped away from our conversation. That's ok! When you reply well connect your message to the next available Customer Support team member if the previous Team Member is not available Our agent will respond to your message within an hour.
Company Response:
State: IA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I started communicating via XXXX with a 'seller ' claiming they had 3 Maltese for sale. I found the puppies on their XXXX page Puppies for sale near me. He said he had 3 that were available and sent me pictures of each one. I told him there were 2 that I would like to meet. He let me know the fee was {$400.00}. I said I would bring the money when we met or I could sent him a deposit through PayPal. He said that would be fine to send it through Friends and Family option. He provided me with his email account and I sent him {$200.00} but through Goods and Services option. He refunded my that right away and said I did it wrong and send it the other way. I was very reluctant. It seemed to be a huge issue that the way I sent it because PayPal charged him {$10.00}. I did as he asked and told him I'd see him at XXXX at the meet up. I sent a message letting him know I was there. He never showed, I called and called but no answer or responses. He finally called back after me sitting there for an hour and asked that I give him 30 more minutes. I actually gave him 45 more minutes. Still no show. He called me 21/2 hours after we were supposed to meet and he said his partner had the puppy and was asking what I was wearing. I told him I was no longer there. He gave me the number of the guy that supposedly had the puppy. I called him and sent a text. He called me back and told me he wasn't giving me the puppy because I hadn't completed the transaction. He said I needed to send the remaining {$200.00} before he would bring me the puppy. I refused. He said then I would not be getting the puppy until I did. I told him I'd bring him the cash when I had the puppy in hand. They kept calling me to get me to send the other {$200.00}. I told him absolutely not. He hung up on me. I have several back and forth conversations and texts. They both have told me the money isn't there. Today was a new excuse, I was told that the supplier had my money and they could not get it. I told them they were the supplier and that now they were just making up excuses. I told them they were just trying to wear me down and that I would just forget about it. In fact the second guy I've been dealing with told me just this morning ( XXXX ) that i should just forget about my money. I've spoken to the second guy, XXXX XXXX ( at least this is the name I was given ), this morning and again he said if I would just pay the second {$200.00} then I could get the puppy. I told him absolutely not. I told him I just wanted my money back and he could move on. That's when he told me to just forget about my money. I told him I wasn't going to forget because I worked hard for my money and he had the nerve to say he worked hard for it too. I've been calling and texting a few times an hour trying to get them to return my money but nothing. The numbers I have been calling are : XXXX - this is the first person I talked to XXXX - second person - supposedly is XXXX XXXX Emails I used for the PayPal contributions : XXXX - this is first one I sent to and he refunded my first {$200.00} XXXX - this is second one I sent the {$200.00} to after the refund
Company Response:
State: TX
Zip: 76126
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I received a XXXX in the amount of {$100000.00} from PayPal on Thursday XX/XX/XXXX that is a fraud account that someone used my name to open The Theft was by someone opening a PayPal account in my name in or around XX/XX/XXXX and I found out about it when I received a XXXX from PayPal with the amount that showed {$100000.00} had been alleged paid to me over a 2 month span in XXXX and XXXX of XXXX, I promptly called PayPal and turned it in as fraud! On Thursday XX/XX/XXXX. I also called PayPal on or about XXXX and filled out a FTC XXXX report on XX/XX/XXXX and sent a letter to PayPal with no response and called again on or about XX/XX/XXXX with them saying they couldnt find the account number, the company has not responded to me to date .I have filled out a police report on XX/XX/XXXX with my local police and my CPA says it needs reported by PayPal XXXX the FBI XXXX just need a corrected XXXX sent to me and the IRS XXXX XXXX filled in XXXX am a XXXX XXXX XXXX retired on RR XXXX and this can bankrupt me, they used my SS number apparently allowed by PayPal to XXXX this account with no credit check .please be aware of PayPals lack of security!
Company Response:
State: IL
Zip: 614XX
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I called PayPal to dispute charges for XXXX booking. The dispute was closed with no resolution. Hotel tonight advised they couldnt refund my money because of a charge back.
Company Response:
State: WI
Zip: 532XX
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal extorted my money. During this difficult time due to covid19 my work place is shut down and I am not able to work. Because of this I have no money. My friends reached out to me and tried to send me donations via PayPal because they know my difficult situation and that I have XXXX children who need food. First they charged me a fee from the donation money sent to me. Second they claim I am a new seller and that they must hold my money for 21 days. I am neither a buyer or a seller. I am a recipient of Charity. These people are just sick stealing from a family in need during a global crisis. More than likely they are also collecting interest on my money while they " hold it '' and they won't give it to me for 21 days. You have to be a real evil company to steal from a guy with XXXX kids. I will never use or recommend their service to anyone ever again. If you want to send a friend money or receive money from a friend don't use PayPal ...
Company Response:
State: MD
Zip: 21215
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: WE HAVE BEEN USING PAYPAL SINCE LATE LAST YEAR OR EARLY THIS YEAR BUT WE HAVE HAD MORE THAN A FEW TRANSACTIONS THAT WERE PROCESSED VIA PAYPAL, SO WE ARE NOT NEW. WE HAVE HAD SOME TRANSACTIONS OVER A {$1000.00} AND THIS TRANSACTION IN QUESTION IS FOR A FURNACE INSTALLATION WHICH WAS COMPLETED AND PAID FOR ON XX/XX/2020. PAYPAL INFORMED ME THAT THIS IS AN UNUSUAL TRANSACTION AND OUR MONEY COULD BE HELD FOR 3 WEEKS! XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX WE ARE AN HVAC COMPANY WE HAVE MANY TRANSACTION THAT ARE LARGER THAN THAT THEREFORE IT IS NO REASON AND THERE IS NOT A CUSTOMER DISPUTE REGARDING THE MONEY EITHER THE CUSTOMER IS VERIFIED AND I PERSONALLY KNOW THE CUSTOMER WHICH MAKES THIS WORST. WE NEED OUR MONEY AND I WILL NEVER PROCESS PAYMENTS VIA PAYPAL AGAIN FOR MY CUSTOMER TRANSACTION THEY ACT LIKE THEY ARE LOANING ME MONEY I HAVE EARNED AND NEED TO SURVIVE! NO ONE ANSWERS THE PHONE AND YOU CAN'T COMMUNICATE VIA EMAIL OR ANY TYPE OF CORRESPONDENCE. PAYPAL CUSTOMER SERVICE IS NOT FUNCTIONING AT ALL PER THEIR MESSAGE, SO WHO XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX STOP THE PAYMENT FROM PROCESSING TO OUR ACCOUNT
Company Response:
State: OH
Zip: 45240
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A