Date Received: 2020-03-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I purchased a {$180.00} round trip to XXXX, CO from XXXX, TX through XXXX XXXX that was scheduled to fly on XX/XX/XXXX through PayPal. I received a confirmation email for my flight saying that tickets would be sent at a later date. However, on XX/XX/XXXX I was sent a notification from PayPal stating that my payment was being held due to some government regulations ( I suspected it was due to the coronavirus ). Since PayPal held my payment, XXXX XXXX cancelled my flight because they did not receive their payment. I was okay with this at first. It turns out that on XX/XX/XXXX, the full {$180.00} was debited from my account and sent to XXXX XXXX anyways AFTER they had cancelled my trip. THAT IS NOT A FAIR TRANSACTION. I opened a case with PayPal but they have been taking forever to reach out back to me to receive a full refund which i believe is perfectly warranted, and by now my bank has already charged me a {$34.00} overdraft fee. Even if I receive a full refund now, I'd still be losing money. Tell me how that makes any sense?
Company Response:
State: TX
Zip: 75165
Submitted Via: Web
Date Sent: 2020-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: ( XXXX # XXXX, # XXXX, # XXXX, # XXXX, # XXXX, FTC XXXX, FTC XXXX ) COMPLAINTANT has used Venmo service without problem in the past with two different bank accounts. Around XXXX, COMPLAINTANT has voluntarily terminated his account. In/About XXXX and on XXXX, Venmo staffs indicated that bank statements were needed to reactivate those bank accounts under his accounts. However, for new accounts, bank statements were not necessary to verify account ownership. COMPLAINTANT has traveled or visited various places with wi-fi hotspots where he is certain that other parties were using Venmo at the time as well as exchanging payments. On XXXX, Venmo has suddenly froze/locked COMPLAINTANTs account to require a photo ID upload. Upon upload ( XXXX ), Venmo went further to require bank statements on all his bank accounts ( XXXX ) related to the Venmo account, contradicting their earlier statements on XXXX that bank statements are only needed when re-activating or migrating from previous accounts to newer accounts. When COMPLAINTANT has questioned whether there was valid reason to place a restriction, Venmo has suspended/revoked his account. On XXXX, Venmo has sent a final Venmo statement that lists all transactions. Interestingly, Venmo has sent an updated statement on XXXX upon being confronted by COMPLAINTANT for sending incomplete information. ( Not to mention that Venmo needed COMPLAINTANTs help for navigating around its own system ). COMPLAINTANT is baffled that PayPal is overlooking whatever security flaw that Venmo to have allowed COMPLAINTANT on its platform as Venmo employees kept recommending PayPal to COMPLAINTANT for transfers instead. On XXXX, COMPLAINTANT has verified with the Venmo representative that the account was to be operational after adding debit card information. To add to the mystery, on XXXX, a phone number that was never used with Venmo was rejected as invalid number upon enrollment. On XXXX, XXXX with Venmo has claims that COMPLAINTANT is too much of a high risk to be allowed on Venmo platform. Citing that previous use of his bank accounts on the platform was problematic, not to mention that ( 1 ) previous account/s were closed voluntarily without issue and ( 2 ) XXXX call indicates that no problem was found by Venmo representatives on COMPLAINTANT 's account as well as insisting that addition of debit card would fix any remaining issue. Venmo staffs are seen disguising their request for bank statements with the use of taking on unnecessary role of enhancing banking security. COMPLAINTANT recalls no action taken on his part to cause this problem, but that Venmo has unilaterally started this unfounded act and later on accuse COMPLAINTANT for being unreasonable.
Company Response:
State: CA
Zip: 95035
Submitted Via: Web
Date Sent: 2020-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal decided to restrict any access to my account because they were supposedly notified by one of my credit cards that there was unauthorized activity. First of all I didnt use PayPal to make that purchase so I find that odd second of all they wanted a full statement to prove it was me because they couldnt just use the first page? Which is all they got. I find it very weird that they can lock my account bc they claim my card that had not been used for a specific transaction with them and then want my whole credit card statement to prove my identity like its any of their business what I charge on my card? They got the first page. They have no one working when they tell you to contact them I did it said there were no live operators due to covid 19 yet I am on lockdown and I work from home so I dont buy that excuse with a large company handling money. They can close my account and they seemingly dont want to do that either.
Company Response:
State: MA
Zip: 02760
Submitted Via: Web
Date Sent: 2020-03-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: The Merchant is attempting to charge me for an item I have not received. Paypal is debiting my account and not allowing me to submit proof I have not received the item. Paypal is not accepting responsibility for making sure transactions they process are not fraudulent. Paypal is ignoring fraud activities that are occurring on a regular basis for XXXX transactions. Merchants are using a loophole in XXXX policy to ship purchased items to unknown shipping addresses in order to hold purchasers reponsible for paying for products or services they never receive. As underwriter to these transactions PayPal has an obligation yo insure Merchants that post transactions through them are not committing fraud. Instead, Paypal ignores any attempt to report fraud and pulls money out of my account without giving me an opportunity to dispute. I have reported suspicious PayPal and XXXX activities to the U.S. Federal Bureau of Investigation ( FBI ). Paypal needs to take responsibility and address fraudulent transactions from Merchants they have vetting and approved to use their payment gateway. They do not take responsibility. I have attached documentation for a case where a Merchant is using an XXXX loophole to charge me for an item I did not receive. Also, the merchant issued a fraudulent insurance claim to collect payment twice. Paypal refuses to discuss the fraudulent activity with me and chooses to just withdraw money from my account without reviewing any documents from me.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2020-04-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I use paypal like countless other americans. Everytime I receive a payment though, paypal holds my money from me with no explanation or reason. I call the company and they tell me that all I need to do is link a bank ( which I can not because my account was hacked ) or to get a paypal prepaid card. I have a valid prepaid card in my possession. The card number is XXXX XXXX XXXX XXXX. I received a payment from a regular customer. They are holding my money AGAIN. I'm sick of it and I want something done about it this time. This is at least the 10th time they have done this. With the COVID-19 scare, I need my money. They completely shutdown and do not resopnd to messages for several hours if at all. I am tired of this service but have no choice because thats how my whiny clients want to pay. I need my money to help a loved one affected by the virus and Paypal continues to play games with me. At this point, be warned that I can not be held responsible for what happens if my loved one dies and my money not being accessible was the reason why.
Company Response:
State: NV
Zip: 89434
Submitted Via: Web
Date Sent: 2020-03-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: I had XXXX, XXXX, XXXX totaling XXXX stolen from my bank account on Paypal and I tried to dispute the transactions with PayPal and they keep wrongly declining it saying that there wasnt any mistakes when there was mistakes
Company Response:
State: MA
Zip: 01702
Submitted Via: Web
Date Sent: 2020-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal has locked my account and frozen over {$1000.00} in there. They said some of my activity sending money to friends was suspicious. They asked for my bank account info, drivers license and a description of the charges, all of which I have provided. They sent me an email saying they would take 5 days to review my account. 5 days???? In a major crisis? I have had this paypal account for 20 years, and it is absolutely outrageous they would arbitrarily freeze my funds especially now. I can't transfer the funds out. Even if the suspicions were founded they do not have the legal right to freeze my funds.
Company Response:
State: CA
Zip: 94582
Submitted Via: Web
Date Sent: 2020-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-22
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I had many fraudulent charges on my PayPal account. Someone had used my card fraudulently and I had contacted PayPal about this. I got a new card and they opened cases but all of my cases were denied. This is unfair because its money I world hard for
Company Response:
State: CA
Zip: 92374
Submitted Via: Web
Date Sent: 2020-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-21
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2020, a friend sent me {$150.00} via PayPal for an emergency expense. PayPal immediately put a hold on the funds even though I use them all the time for shopping, etc ... I reached out to them via chat that same day and was told that my friend sent the money under goods and services instead of friends and family and they would have to verify the transaction. The agent said he would mark my side as shipped and my friend would have to just verify on her end. Unfortunately, she has been unsuccessful at reaching PayPal to do this due to her work schedule and the funds are still on hold.
Company Response:
State: AL
Zip: 36695
Submitted Via: Web
Date Sent: 2020-03-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: In general a debit card was opened in my name without my permission. I guess it was done because I didnt opt out of it. Not only was this unwanted but it also dropped my credit score. How is this legal?
Company Response:
State: OH
Zip: 44107
Submitted Via: Web
Date Sent: 2020-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A