Date Received: 2020-04-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: someone was selling a item online for {$250.00} but I never received the item I would like my money returned from the scammer.
Company Response:
State: SC
Zip: 291XX
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-07
Issue: Problem adding money
Subissue:
Consumer Complaint: On monday XXXX my friend sent me money PayPal refused to tranfer the money into my bank account until friday XXXX. Meanwhile at the same time PayPal refused and limited my ability to pay invoices and send people money with my credit card. I have been out of work for weeks and most of the people I know have been too. So through my credit card is the only means I have at this time. On sunday XXXX I attempted to make purchases on XXXX with my credit card and was denied. I was told by XXXX website I must use paypal to make these purchases on XXXX. Even though the XXXX listings accept credit card payments. I contacted XXXX and tell my credit company has already approved me for XXXX in purchases on XXXX. The XXXX representative tells me that PayPal handles the purchases on XXXX. PayPal is restricting me from using their services and PayPal is estricting me from using XXXX services as well. What's next can PayPal restrict my bank service? This is ridiculous!!!!! Anyone with any decency would understand the people are going through hard times now and PayPal should not be allowed to do this. PayPal at first claimed they were concerned that this was fraud. Someone else may be using my account. So I sent them a copy of my driver 's license and my most recent credit card statement. After they saw who I was then the story changed to I must be up to something illegal. I believe this to be because I am XXXX. PayPal also violated my friends right to privacy by disclosing a piece of her account information.
Company Response:
State: IL
Zip: 60608
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: So I went to purchase a phone from someone in person, I sent them a payment through PayPal and the returned the payment because they wanted me to pay them in cash apparently, so I did just that. After paying them in cash, a few days later the XXXX they refunded me was taken out my account in form of an XXXX, but I didn't know the transaction was still going through because I thought she refunded it but apparently I was wrong, and so I asked PayPal to reverse the transaction and they told me they weren't able to and only my bank would be able to and so I asked my bank and they gave me the same response and to ask PayPal and they sent me back and forth literally XXXX times just for neither of them to be able to get my money back and for the lady to continue to say she didn't receive no money even though PayPal is saying she did.
Company Response:
State: FL
Zip: 32818
Submitted Via: Web
Date Sent: 2020-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Between XXXX and XX/XX/2020 someone " '' Hacked '' into my " PayPal account and Fraudulently " Changed '' my original email address and cell phone numbers on my original PayPal account. Please be advised that I did not give anyone my permission or authorization to change my personal information on my PayPal account, neither was I notified or contacted these fraudulently changes on my account by PayPal which I find quite disturbing & appalling, This " Hacker '' made numerous fraudulent unauthorized transactions on my PayPal account and locked me out of my account both online and by telephone. I've contacted PayPal to get some assistance to recovery my account and reset my email address, cell phone number and password but is advised that I can not access my PayPal account information because the " Hacker '' changed my original email address to his/her fraudulent ( XXXX XXXX email account and a fraudulent phone number that I can not verify because it was changed without my permission and authorization. I need help to recover my account. PayPal has my original hone address and home telephone number but refuses to assist me in the recovery of my PayPal account. PayPal mails the bills to me but the " Hacker '' has complete control of my PayPal account racking up debt in my name and sabotaging my credit. I need assistance recovering my account, email address, and cell phone from the " Hacker 's '' fraudulent XXXX account & phone number so that I can gain access to my PayPal account. I find it quite disturbing in this day and age of technology that PayPal does not have a " Technical Support '' department to assist me with my request. PLEASE, PLEASE, PLEASE I'm desperate for assistance.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I tried to Remove XXXX XXXX from my Paypal account, but got an error message. I immedately contacted support. I had a XXXX week conversation via XXXX XXXX with Paypal trying to get the account removed. They asked me to change browsers and repeated info in the FAQ and they tried but the account was never removed. About a week later Paypal charged the account that I asked them remove XXXX weeks ago and it created XXXX nsf charges totalling XXXX and they are refusing to refund the charges. The issue was reported to XXXX ID is XXXX. Additionally he refused to help me and answer questions about my account.
Company Response:
State: FL
Zip: 33157
Submitted Via: Web
Date Sent: 2020-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: On or about XX/XX/20 - XX/XX/20 my PayPal account was compromised. Some of the unauthorized charges were refunded but I still have an outstanding charge of {$8.00} that has been charged to my PayPal account that needs to be refunded.
Company Response:
State: MD
Zip: 20744
Submitted Via: Web
Date Sent: 2020-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal ( repeat problem ) On XX/XX/XXXX transaction unauthorized debit from my checking account to purportedly " resolve a negative balance '' in my PayPal account in the amount of {$2000.00}. I never processed or had a transaction via PayPal for that amount. I had tried several times via PayPal to make very small donations to political campaigns and food banks in the amounts of {$25.00}, {$20.00}, and {$15.00} - each time online the amount I entered defaulted to amounts over {$2000.00} - so I immediately got out of the transaction. The first two times, transactions in excess of {$2000.00} processed anyway - and I contacted both my bank and the organizations as well as PayPay to reverse the amounts : thanks to those organizations and XXXX XXXX XXXX, those amounts reversed within a couple of days. This last time, I didn't even know PayPal put through a transaction until I was reviewing my bank account online and have no record of that amount processing to any charity ( I tried to check ). I wrote to PayPal on their web site a half dozen times and also tried to call ( no one answers ). I said not only to reverse this transaction but to cancel my PayPal account immediately. I contacted XXXX XXXX XXXX to reverse the transaction - they couldn't do anything for four days because it was pending, showing as still " processing '' for an extended period of time. Finally, XXXX XXXX XXXX put the amount in dispute ( unfortunately I had filed the claim online initially for {$20.00} less than the total in my panic to get it reversed so claimed {$2000.00} and issued me a temporary credit to my checking account. XXXX XXXX XXXX also issued a permanent stop payment on all PayPal transactions. However, I received a PayPal email informing me that I have a " negative balance '' in my PayPal account due to the disputed amount with my bank. This borders on financial fraud : taking money out of my account, providing no means of dispute-contact-resolution, and having no way to cancel my PayPal account while retaining access to my banking account and information. I need your help - and also need you to stop this practice immediately please. Here is the email PayPal sent me : Today on XXXX XXXX XXXX Old Mail Drafts12 Sent Spam9 Recently Deleted Contacts Calendar Folders Saved Mail154 Archive Drafts Notes Recovered Mail Recovered Sent Mail SavedIMs Spam Events FRI, XXXX XXXX All DayXXXX XXXX SUN, XXXX XXXX All DayXXXX WED, XXXX XXXX All DayXXXX XXXX SUN, XX/XX/XXXX All DayXXXX XXXX XXXX MON, XX/XX/XXXX All DayXXXX XXXX SUN, XX/XX/XXXX All DayXXXX XXXX XXXX SAT, XX/XX/XXXX All DayXXXX XXXX Images blockedTurn off image blocking Show images | Don't block this sender PayPal case XXXX Sun, XXXX XXXX, 2020 XXXX XXXX XXXX XXXX To XXXX XXXX XXXX Hello, XXXX XXXX PayPal Add money to your PayPal account About your chargeback Your credit card issuer recently notified us that you initiated a chargeback for a payment you didn't recognize. We researched the transaction and found that you initiated the payment to resolve a negative balance in your PayPal account. As your credit card issuer accepted your chargeback, they refunded {$2000.00} USD to your credit card. Unfortunately, this means your PayPal account is still negative in the amount of {$2000.00} USD. What to do next To resolve your negative balance, please log in to your PayPal account and add money to your account. When you add money using your bank account, it can take 3 to 5 business days for the transaction to clear from your bank to your PayPal account. Your money is instantly available when you use XXXX XXXX XXXX. If you have any questions or concerns, please don't hesitate to contact us at XXXX. We're sorry you're having problems with this transaction and want you to know we're here to help. You can find additional information and tips about buying and selling safely on our XXXX XXXX XXXX. Transaction details Case ID XXXX Transaction date XX/XX/2020 Transaction amount {$2000.00} USD Dispute amount {$2000.00} USD ( P.S. I CALLED THE PAY PAL NUMBER MULTIPLE TIMES AND AFTER GOING THROUGH THE MENU PROMPTS AND THEN WAITING ON HOLD 20+ MINUTES FOR AN " AGENT, '' GOT THE RECORDED MESSAGE THAT DUE TO CORONAVIRUS HELP CENTER IS CLOSED. )
Company Response:
State: CA
Zip: 91604
Submitted Via: Web
Date Sent: 2020-04-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX XXXX, XXXX, I made a deposit, using PayPal, in the amount of {$500.00} to the XXXX XXXX XXXX for an event that was scheduled to take place XX/XX/XXXX in XXXX, XXXX. Additionally, I paid {$78.00} to the XXXX XXXX XXXX for transportation to and from the airport. The total transaction was {$570.00}. On XX/XX/XXXX, I made an installment payment to XXXX XXXX XXXX XXXX for the same event using PayPal in the amount of {$530.00}. On XXXX XXXX, XXXX, I made another installment payment using PayPal to XXXX XXXX XXXX XXXX in the amount of {$530.00}. Sometime in early XX/XX/XXXX, the XXXX government closed its borders to US citizens because of concerns related to the COVID-19 pandemic. On XX/XX/XXXX, The XXXX XXXX XXXX cancelled the event. The XXXX XXXX XXXX decided to offer the camp for XX/XX/XXXXwith different instructors as an option. I contacted The XXXX XXXX XXXX and notified them that I will be unable to attend that event a year from now and requested a refund. The XXXX XXXX XXXX refused to offer me a full refund, but refunded the {$78.00} I paid for the airport transfers back in XXXX XXXX. On XX/XX/XXXX, I reached out to XXXX XXXX, the retreat center where the event was going to be held and requested a refund. The owner referred me back to communications with the organizer of XX/XX/XXXXXXXX XXXX XXXX. XX/XX/XXXXXXXX XXXX XXXX said they would offer 30 % of the total {$1500.00} as a refund for an event they canceled and rescheduled over a year later. On XX/XX/XXXX, I filed a dispute with PayPal for a full refund for the amount of {$1500.00} paid to XXXX XXXX XXXX XX/XX/XXXX under PayPals terms of non receipt of product purchased or a significantly altered product than promised by seller. Additionally, I learned that PayPal is encouraging merchants to consider not charging fees buyers for as a result of travel restrictions for not using services booked. This claim is currently under review. PayPal is awaiting the sellers response, but has not made a determination that I should receive a full refund for this canceled event.
Company Response:
State: IL
Zip: 60615
Submitted Via: Web
Date Sent: 2020-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: My single Member XXXXXXXX XXXX XXXX XXXX recently invoiced XXXX $ XXXX ( XXXX XXXX ) for the sale of Intellectual Property. The invoice was generated and submitted, and payment received all within the PayPal platform. According to the PayPal interface payment was received on XX/XX/20 ( Transaction ID : XXXX ) and I was subsequently told by a live PayPal representative that availability of the funds was subject to a 21-day hold due the amount of the payment. As indicated in the attached transaction report from PayPal the amount of the transaction is incorrectly reflected as {$1.00}, which PayPay must definitively verify and substantiate and correct. Confusion may have been caused by the fact that subsequent to submitting the invoice to XXXX I offered them the option of purchasing additional Intellectual Property for substantially more so the Payment may have been $ XXXX XXXX XXXX XXXX ). So in summary, I have been without access to my funds now for over XXXX because of PayPals inability to verify a payment amount and deposit it correctly, I other words do their job. I have also requested PayPal by email to restrict all non-debit-card Debit transactions on the account until such time that I am able to meet with them in person to positively verify identity biometrically and agree upon debit procedures. Hopefully they are able to at least correctly address the debit restriction.
Company Response:
State: GA
Zip: 30305
Submitted Via: Web
Date Sent: 2020-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: A charge was made on my PayPal account on XX/XX/XXXX with money sent to an unknown international recipient through " friends & family '' method. I wasn't notified of any fraud until my bank ( XXXX ) notified me that my account has been overdrawn on XX/XX/XXXX and a large sum of money has been taken. In total, {$1000.00} was taken from my bank account, and {$1000.00} was taken from my PayPal balance, totaling {$2000.00} in money stolen. Checking the unauthorized transaction, the unknown recipient is seemingly based in XXXX with an email that is generic with a link to an XXXX XXXX account that doesn't exist. I filed an unauthorized claim immediately after finding out the issue and was denied after exactly 4 hours, without a proper explanation. I tried calling customer support during business hours on the same day with no response and resorted to commenting on PayPals brand page on XXXX in order to get a response from a representative. Upon receiving help from a representative " XXXX, '' I was immediately told that nothing can be done without an explanation. In fact, he used emojis with his replies as if a customer losing more than {$2000.00} was not a serious matter. He suggested I contacted my bank, but my bank suggested I contact PayPal regarding the issue. Half of the money was taken from my PayPal balance, in which can only be reimbursed though PayPal. I have followed all terms and conditions with PayPal since XXXX and this is the first time, I've ever had an issue with the company, to which they ignore all of my signs for help. I reached out again on XX/XX/XXXX calling customer support early in the morning to which a representative responded suggesting that the transaction was done through XXXX - I asked if I could provide any documents to help out the case but the representative denied my plea for help and stated that the dispute would be resolved shorty. The representative opened another case which was shortly denied after about 15 hours with no real explanation. On XX/XX/XXXX I called customer again about the situation to which a representative stated that a credit card was added at the time of the money transfer and no further actions could be done. The representative said that they would send me a request to a supervisor who will further analyze the dispute, and it should take 24-48 to hear a response from them. It has been more than 48 hours and I haven't heard anything back. Since then, I have listened to the last representative 's advice and closed the credit card account that was added to the PayPal account, changed all of my account passwords regarding my financials, and turned on 2-factor authorization with PayPal. I have also contacted my bank about the issue, and they have since started an investigation and reimbursed the amount ( {$1000.00} ) that was taken by PayPal from me. PayPal has taken {$1000.00} of my money and show no signs of help and have not started any investigation on the recipient to which my money was stolen to.
Company Response:
State: CA
Zip: 94566
Submitted Via: Web
Date Sent: 2020-04-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A