Date Received: 2020-07-10
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX, PayPal closed two of my accounts. They also notified me that they would be holding {$18000.00} of my money to prevent possible chargebacks. The money was mine, though ( checking to Paypal for {$6000.00} and {$12000.00} was sent from one PayPal to another, both mine ). Needless to say, I can't charge back myself. I value my relationship with PayPal, and have always taken my work with them seriously. Last year, for instance, I had multiple conversations with XXXX in their executive office. Many people conduct routine business in the manner that I do on PayPal, but I was singled out for account closure -- without knowing what I did wrong. If there is an issue having two business accounts, please close one, but closing both is evil -- and prevents me from earning a living. I also would like my {$18000.00} returned now -- they were mine funds, so again, I can't file a chargeback against myself. I was under the impression I was staying within the lines on everything I did with PayPal and ask for someone senior to review my account and give me one chance to stay within the terms. My accounts were both old and verified heavily. Thank you for considering my request to re-open my account and the separate request to return my funds. My PayPal records clearly show my funds were used to pay off credit card bills and locking up the funds will be crippling for me financially.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased a XXXX sewing machine on XXXX from a company named XXXX on XX/XX/XXXX using my debit card. I screen shot the order and the next day I received a message from PayPal saying that they wouldn '' t take the funds out until the item shipped and the company name that would show up on my bank account would be XXXX XXXX. First of all I didn't go through Paypal, i sent my info to the company directly. The company said i would receive the item in 3-5 days. When it came and went, I contacted Paypal and they started a dispute and said they would give them until XX/XX/XXXX to reply. Their reply was that the item was on its way. It was coming from XXXX after all and I wasn't aware of that. I finally received a package XX/XX/XXXX in my mailbox from XXXX and it was a pair of socks! There isn't any information on the package except from XXXX, no company name nor address. I contacted PayPal to tell them what I received and they denied my claim saying that I received something. This isn't acceptable on PayPal 's behalf because they advertise that if you are unsatisfied with anything they will refund your money. I also, contacted XXXX since this is where the advertising was at and they haven't replied to me at all.I just found out that 2 of my friends have also been scammed through PayPal and haven't received anything at all from their orders and PayPal isn't holding up to their policy. Another thing I just discovered is that the company I ordered from is advertising the same sewing machines on XXXX using different company names as we speak! Both XXXX and PayPal should be checked into for this!
Company Response:
State: MS
Zip: 39120
Submitted Via: Web
Date Sent: 2020-07-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 sent money to an overseas account in the XXXX to a person a XXXX XXXX at XXXX. After the transactions were made, I found out that the money wasnt going to that person, but to someone else XXXX XXXX XXXX And then was a constant attempt to get more money from me over {$1200.00}. The money I was scammed out of was {$500.00}. I submitted my complaint to PayPal for unauthorized wiring of money, and they investigated and said they could not stop the transfer even when they had prevented the transfer at the time of the investigation.
Company Response:
State: CA
Zip: 93230
Submitted Via: Web
Date Sent: 2020-07-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-09
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: 1. Exhibit 1, I rec 'd an email from Paypal with a questionable transaction, I had not made since I have not used Paypal for several years. 2. I called listed below the email of this, assuming this is a legitimate email from Paypal. 3. I talked with XXXX allegely he is from Paypal, that my account had been hacked rom several countries like XXXX, XXXX, XXXX, and locally from ststes like Clorado, Virginia, Texas, and Georgia. See Exhibit 12. 4. Our phone coversation has been recorded on notepad and Shown on Exhibits 9-15. 5. Anyway XXXX SAYS, I need purchase XXXX gifts cards worth {$500.00} each for him to removed my name from these Hackers, so I will not have unusual trnsactions appearing on my Paypal Account, which is backed by my XXXX XXXX. 6. XXXX made the assurance, not to worry about the purchase of {$500.00} gift cards, because I will be credited back for how many cards I bought. 7. Starting onXX/XX/XXXX to XX/XX/2020, Exhibits 4 - 8 are the purchases for XXXX Gift cards, which I XXXX ( my afterthought ) followed on the assurance I will get every amount back. 8. EXHIBIT 2, is the email again from Paypal that returning {$3000.00} can not be done as Paypal being a company has minimum of {$4000.00} to disburse, so So need to purchase 2 more cards to make credit back to my XXXX XXXX {$4000.00} and I did follow and purchase 2 cards. ( I already had misgivings about this, it sounded too much of a scam. ) 9. EXHIBIT 3 is the email, {$4000.00}. can not be done but need to be {$5000.00} plus {$500.00} for my patience, but I need to purchase 2 more XXXX gift card for {$500.00} each. That was the last straw, I cease contact with Paypal or XXXX. mY XXXX LUCK, WAS BEING sCAMMED. 10. You are my last resort, my gut feeling, Iwas XXXX enough to get scammed, but if I was dealing with the real PAYPAL company, let this incident be a teaching moment for others.
Company Response:
State: CA
Zip: 92886
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: A person impersonating a police officer called my workplace, made me leave work to pay a fee for 2 citations for missing jury duty over XXXX XXXX - didn't work, then XXXX-did n't work. Then finally XXXX. They claimed that due to COVID they are taking payments via online payment only. I paid {$2500.00} to the XXXX County Sheriff 's Office via Venmo payment. Then they told me to come into the sheriff 's office down on the south side of XXXX. Gave me a phoney address. When I couldn't find the address, I called the XXXX County PD for address. Then they told me it was a scam, that address doesn't exist. They told me to call XXXX XXXX PD to file a police report ( see attached ). Then they told me to call all the credit bureaus to set up an extra security alert on my SSN. I did. Then I called my bank, a stop payment was put on the payment. I got my money back because my bank and I acted quickly. Now Venmo is threatening me with debt collection even though I was a victim of a scam. They want ME to pay the {$2500.00} instead of the person who stole it. I gave them the name and phone number to the criminal. They are still coming after me. A criminal was impersonating a police office to commit fraud. They were professional con artists and very believable. I got my money back so Venmo should now go after the people that took my money, not me ( the victim ). I emailed Venmo only, can't get through to anyone by phone due to COVID.
Company Response:
State: IL
Zip: 60612
Submitted Via: Web
Date Sent: 2020-07-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal Fraud PayPal XXXX XXXX fraudulently opened a credit account in my name without my knowledge or approval on or about XX/XX/XXXX. No confirmation or other information was ever sent to my mailing or email address, or to my phone numbers therefore I did not know the account existed until approximately XX/XX/XXXX. I learned of the account because a collections department of PayPal/XXXX XXXX called my phone stating I was delinquent for XXXX payment. They further stated I owed a balance of approximately {$6000.00}. I explained it was not my account and they said they would remove it from my name since they had a different email address connected to the account than my actual email address. They also explained that over the months that payments had been made to the account but that those payments bounced or were fraudulent payments ... never actually getting credit. This didnt make sense. Why did they show valid credit payments if they bounced, and why did they continued to allow charges on a delinquent account that was receiving fake payments? I had several conversations with XXXX XXXX. Upon contacting the credit bureaus I learned my score had dropped nearly 100 points due to the opening and subsequent delinquent status of this fraudulent account. They asked for a police report which I filed and sent them copies. My fraud claim is now denied by XXXX XXXX. They refuse to tell me what form of payment was made to the fraudulent account, the financial source, and how they confirmed I am the source of those fake payments. I did learn from their personnel that PayPal transferred all their banking and accounts to XXXX XXXX on XX/XX/XXXX, one week after PayPal fraudulently opened an account in my name. XXXX XXXX claims PayPal opened the fraudulent account but they refuse to give me a PayPal contact number stating PayPal is closed XXXX XXXX states that all the charges on the fraudulent account were made to the same online vendor/retailer : XXXX XXXX. Upon finding a website for XXXX XXXX I see that company does not list PayPal as an accepted form of payment. Their online product is none that I have ever heard of. Something to do with internet privacy packages for worldwide distribution. This seems to be an issue for the FBI. Due to the circumstances of my excellent credit 800+ on XXXX of XXXX, my senior age of XXXX being targeted as an unsuspecting elder, and the timing of the PayPal transfer to XXXX XXXX I suspect that this fraud was committed by a PayPal financial employee to launder money to themselves. The so-called charges to a vendor that doesnt show PayPal as a form of payment doesnt make sense. XXXX XXXX claims they do not have to confirm a credit card account as legitimate by mailing confirmation to the physical address. This also doesnt make sense, as all credit card companies do confirm by mail to the legal address of the accepted card holder. PayPal and XXXX should be held accountable for their on-going fraud against me. PayPal was successfully, by class action, sued for this in the past. Credit bureaus should not allow this fraud account to ever be on my reports. I have provided a copy of the police report and other documents attached to this complaint.
Company Response:
State: FL
Zip: 32256
Submitted Via: Web
Date Sent: 2020-07-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was buying a a puppy that was online and they required me to pay {$200.00} through PayPal and I try to cancel it was a scam I tried to get PayPal to refund my money and they refuse not to saying that he was a friend or relative and I did not know him or anyting and it was a puppy scam and I actually text to see if he would refund the money and he wouldn't so I try to work things out with him and he didn't want to do that.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2020-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020, I made a {$66.00} purchase through PayPal. However, I sent the merchant an email to cancel the order on XX/XX/2020, and XX/XX/2020. However, the merchant refused to cancel the order but shipped the wrong item instead. Therefore, on XX/XX/2020, I submitted a dispute through XXXX, which XXXX denied. They did not give me the opportunity to appeal my denial with additional documentation. Therefore, XXXX supported a fraudulent transaction with the merchant. In addition, I contacted my leasing office and spoke with XXXX and XXXX. They both confirmed that no package was delivered. However, I received a small package of two masks instead of the sewing table I ordered.Then after further research on the merchant, there were other complaints about the same issues regarding fraud.
Company Response:
State: TX
Zip: 77598
Submitted Via: Web
Date Sent: 2020-07-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal has stopped verifying street addresses on delivery confirmations. Fraudsters are aware of this and are selling fake goods, mailing a worthless package to a different address in the buyer 's city and zip code, and using that delivery confirmation to get the disputes closed. Paypal asked for proof from USPS that the seller shipped the package to the wrong address, but when I provided it they closed the dispute again without reviewing it. I've tried escalating or reopening the dispute to no avail. I've called their phone number to try and talk to a real person but the phone line simply hangs up on me after it says it will transfer me to an agent. The PayPal dispute case is XXXX. The USPS service request is XXXX and the USPS item # XXXX confirmed the package was scanned and delivered to an address other than mine. PayPal has received written notification from USPS confirming this, but they still won't return my money. Furthermore, I spoke to the actual mail carrier that delivered the package and they confirmed the package was too small and weighed less than one pound to have possibly been the merchandise I ordered. This is a clear scam. Paypal 's poor business controls and negligent dispute process is perpetuating this fraud. In speaking with USPS they confirmed this is a very common occurrence and a growing fraud that needs resolution. I am more concerned about how many other Americans are being taken advantage of in this manner than getting my own money refunded. I can live with this loss, but there are vulnerable populations like the elderly for which this could be financially devastating. Please investigate this fraud and PayPal 's negligence in perpetuating it.
Company Response:
State: MO
Zip: 63118
Submitted Via: Web
Date Sent: 2020-07-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: In the midst of the pandemic I turned to an online company selling toilet paper. I paid {$32.00} for toilet paper from a company called XXXX under the XXXX umbrella of scam companies. They are now defunct. I order the product on XX/XX/XXXX and then canceled it on XX/XX/XXXX. I reached out to the company via the service email confirming to cancel the shipment on XX/XX/XXXX. When I inquired about it I was told it was already sent but the time stamp they provided was XX/XX/XXXX, so no in fact they did not honor my cancelation request. Weeks and month went by and no movement of the package. Did I mention this was being sent from XXXX. I reached out to Payapl several times to help resolve and dispute and there was no movement by them and they said the Seller confirmed shipping, but did not see that there was nothing going on with the shipment. Paypal seemed to support their Seller more than they did me as the US based customer. Paypal is part of the problem as they have the power to refund my account since I used them to process the payment. The seller did not act in good faith and has set up many of these shell companies to sell pandemic related products. XXXX XXXX has allowed this price gouging to occur and continue to support the Seller even with it has been over three months where the product has not been delivered. I attached my email to Seller requesting to cancel and refund order and the shipping label when the product was sent a week later. As of today XXXX product as not arrived.
Company Response:
State: NC
Zip: 284XX
Submitted Via: Web
Date Sent: 2020-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A